# Deskpro vs Freshdesk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshdesk excels in managing client support tickets, with users appreciating its ability to organize tickets with updated statuses for easy tracking and resolution. The automation features, such as ticket flow configuration and categorization, are particularly highlighted as beneficial for enhancing customer satisfaction.
- **Users say** that Deskpro provides a user-friendly experience for managing support tickets, with one reviewer noting it as a significant improvement over previous systems. The seamless integration with Microsoft 365 and the quick ticket creation from emails are praised, making it a reliable choice for teams looking for efficiency.
- **Reviewers mention** that Freshdesk's implementation process is notably quick and intuitive, with many users highlighting the onboarding wizard that simplifies setup. This ease of use contributes to a smoother transition for teams adopting the software.
- **According to verified reviews** , both products receive similar scores for the quality of support, but Freshdesk stands out with a larger user base and more recent feedback, indicating a more robust community and support network. Users feel more confident in the responsiveness and availability of help when using Freshdesk.
- **G2 reviewers highlight** that while Deskpro is effective in ticket management, it sometimes faces challenges in matching specific workflow needs, with users mentioning configuration issues. However, the Deskpro team is commended for their responsiveness in addressing these concerns.
- **Users report** that Freshdesk's advanced features, such as automated ticket creation and filtering options, significantly enhance the user experience, making it easier to differentiate ticket types and manage customer inquiries effectively. This level of functionality is a key reason for its higher overall satisfaction ratings compared to Deskpro.



| | Deskpro | Freshdesk | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 97 | 3,748 | 
| **Largest Market Segment** | Small-Business (46.8% of reviews) | Small-Business (48.6% of reviews) | 
| **Entry Level Price** | $39.00 1 Agent Per Month | $19.00 1 User per month billed annually Per Month | 

---
## Top Pros & Cons

### Deskpro

Pros:
- Ease of Use (19 reviews)
- Features (16 reviews)

Cons:
- Ticketing Issues (9 reviews)
- Limited Features (7 reviews)

### Freshdesk

Pros:
- Ease of Use (223 reviews)
- Features (158 reviews)

Cons:
- Missing Features (69 reviews)
- Limited Features (62 reviews)

---
## Ratings Comparison
| Rating | Deskpro | Freshdesk | 
|---|---|---|
  | **Meets Requirements** | 8.5 (88 reviews) | 8.6 (3280 reviews) | 
  | **Ease of Use** | 8.1 (90 reviews) | 8.9 (3304 reviews) | 
  | **Ease of Setup** | 8.2 (67 reviews) | 8.6 (2360 reviews) | 
  | **Ease of Admin** | 8.4 (44 reviews) | 8.7 (2199 reviews) | 
  | **Quality of Support** | 8.7 (77 reviews) | 8.7 (3179 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (44 reviews) | 8.8 (2122 reviews) | 
  | **Product Direction (% positive)** | 8.3 (87 reviews) | 8.8 (3249 reviews) | 

---
## Pricing

### Deskpro

#### Entry-Level Pricing

Plan: Cloud Team

Price: $39.00 1 Agent Per Month

Description: Essential tools for small teams getting started

Key Features:
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot

[Browse all 7 editions](https://www.g2.com/products/deskpro/pricing)

#### Free Trial

Yes

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | 7.4/10 | 80 |
| **Freshdesk** | 8.2/10 | 2591 |

#### Ticket and Case Management

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (79 reviews) ✓ Verified | 8.9 (2252 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.5 (76 reviews) ✓ Verified | 8.8 (2264 reviews) ✓ Verified | 
| **Workflow** | 8.6 (75 reviews) ✓ Verified | 8.5 (2192 reviews) ✓ Verified | 
| **Response Automation** | 8.3 (72 reviews) ✓ Verified | 8.5 (2068 reviews) ✓ Verified | 
| **SLA Management** | 7.9 (70 reviews) ✓ Verified | 8.3 (1810 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.3 (73 reviews) ✓ Verified | 8.5 (2094 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.7 (73 reviews) ✓ Verified | 8.7 (2027 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.1 (68 reviews) ✓ Verified | 8.3 (1378 reviews) ✓ Verified | 

#### Generative AI

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **AI Text Generation** | 6.4 (45 reviews) | 7.3 (331 reviews) | 
| **AI Text Summarization** | 6.3 (45 reviews) | 7.4 (325 reviews) | 

#### Agentic AI - Help Desk

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | 5.0 (10 reviews) | 7.2 (58 reviews) | 
| **Natural Language Interaction** | 4.8 (10 reviews) | 6.9 (57 reviews) | 
| **Proactive Assistance** | 5.0 (10 reviews) | 7.2 (56 reviews) | 

#### Communication Channels

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Customer Portal** | 8.2 (73 reviews) ✓ Verified | 8.6 (1926 reviews) ✓ Verified | 
| **Email to Case** | 8.8 (74 reviews) ✓ Verified | 8.9 (2090 reviews) ✓ Verified | 
| **Chat/Live Support** | 7.0 (66 reviews) ✓ Verified | 8.4 (1316 reviews) ✓ Verified | 
| **Social Integration** | 6.7 (57 reviews) | 8.0 (1191 reviews) ✓ Verified | 
| **Voice** | 6.1 (55 reviews) ✓ Verified | 7.9 (937 reviews) ✓ Verified | 

#### Platform

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Mobile User Support** | 6.7 (60 reviews) ✓ Verified | 8.1 (1161 reviews) ✓ Verified | 
| **Customization ** | 8.1 (71 reviews) ✓ Verified | 8.1 (1662 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.3 (67 reviews) ✓ Verified | 8.6 (1550 reviews) ✓ Verified | 
| **Integration** | 7.8 (63 reviews) ✓ Verified | 8.3 (1157 reviews) ✓ Verified | 
| **Reporting** | 7.6 (68 reviews) ✓ Verified | 8.0 (1881 reviews) ✓ Verified | 
| **Dashboards** | 7.6 (67 reviews) ✓ Verified | 8.3 (1967 reviews) ✓ Verified | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **Freshdesk** | 8.0/10 | 404 |

#### Channels

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.4 (358 reviews) | 
| **Open Listening** | Not enough data | 8.0 (334 reviews) | 
| **Physical Media** | Not enough data | 7.5 (324 reviews) | 

#### Design

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.2 (331 reviews) | 
| **Create Content** | Not enough data | 7.8 (335 reviews) | 
| **Personalization** | Not enough data | 8.3 (356 reviews) | 
| **Inbound Identification** | Not enough data | 8.3 (344 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.4 (332 reviews) | 

#### Generative AI

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (263 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (264 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 293 |

#### Usability

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.7 (263 reviews) | 
| **Supporting Documents** | Not enough data | 8.7 (259 reviews) | 
| **Two-Way Communication** | Not enough data | 8.8 (251 reviews) | 

#### Reporting

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.6 (245 reviews) | 
| **Trend Analysis** | Not enough data | 8.5 (241 reviews) | 
| **Performance Monitoring** | Not enough data | 8.6 (253 reviews) | 

#### Generative AI

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (178 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (178 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **Freshdesk** | 8.3/10 | 269 |

#### Productivity Tools

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Notes** | Not enough data | 8.9 (237 reviews) | 
| **Internal Discussion** | Not enough data | 8.7 (222 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.6 (225 reviews) | 
| **Workflows** | Not enough data | 8.7 (229 reviews) | 
| **Templates** | Not enough data | 8.7 (232 reviews) | 
| **Integrations** | Not enough data | 8.3 (209 reviews) | 
| **Tagging System** | Not enough data | 8.7 (227 reviews) | 

#### Analytics

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Trends** | Not enough data | 8.3 (204 reviews) | 
| **Performance Tracking** | Not enough data | 8.5 (214 reviews) | 
| **Email Tracking** | Not enough data | 8.6 (212 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (12 reviews) | 
| **Decision Making** | Not enough data | 7.1 (14 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 500 |

#### Conversational Platform

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (432 reviews) | 
| **Omnichannel** | Not enough data | 8.3 (378 reviews) | 
| **Contextual Engagement** | Not enough data | 8.3 (371 reviews) | 
| **Proactive Engagement** | Not enough data | 8.4 (307 reviews) | 

#### Support Automation

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.4 (388 reviews) | 
| **Seamless Escalation** | Not enough data | 8.4 (408 reviews) | 
| **Transcripts** | Not enough data | 8.3 (373 reviews) | 
| **Self-Serve Support** | Not enough data | 8.2 (314 reviews) | 

#### Generative AI

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (207 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (203 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | 9.0/10 | 72 |
| **Freshdesk** | 8.4/10 | 1886 |

#### Generative AI

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (116 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (114 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.6 (113 reviews) | 

#### Communication

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Pop-up Chat** | 9.1 (9 reviews) ✓ Verified | 8.8 (583 reviews) ✓ Verified | 
| **Notifications** | 8.5 (11 reviews) ✓ Verified | 8.7 (601 reviews) ✓ Verified | 
| **Targeted Emails** | 8.8 (10 reviews) ✓ Verified | 8.7 (494 reviews) ✓ Verified | 
| **In-App Messaging** | 9.4 (8 reviews) ✓ Verified | 8.5 (199 reviews) | 
| **Co-Browsing** | Not enough data | 8.2 (202 reviews) | 

####  Internal Use

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Customization ** | 8.1 (71 reviews) ✓ Verified | 8.1 (1662 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.4 (9 reviews) ✓ Verified | 8.6 (203 reviews) | 
| **Lead Development** | 9.0 (8 reviews) ✓ Verified | 8.2 (186 reviews) | 
| **Knowledge Base** | 9.0 (10 reviews) ✓ Verified | 8.8 (558 reviews) ✓ Verified | 
| **Team Inbox ** | 9.4 (9 reviews) ✓ Verified | 8.8 (519 reviews) ✓ Verified | 
| **Customer Profiles** | 8.5 (10 reviews) ✓ Verified | 8.6 (547 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | 7.3/10 | 24 |
| **Freshdesk** | 8.1/10 | 1122 |

#### Generative AI

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **AI Text Summarization** | 6.9 (8 reviews) | 7.9 (139 reviews) | 

#### Self-Service Experience

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Knowledge Base** | 8.3 (23 reviews) | 8.7 (959 reviews) | 
| **Searchable Articles** | 7.9 (21 reviews) | 8.6 (911 reviews) | 
| **Community Forums** | 7.3 (20 reviews) | 8.3 (682 reviews) | 
| **Mobile Optimization** | 6.9 (9 reviews) | 8.2 (238 reviews) | 
| **Personalization** | 7.9 (11 reviews) | 8.4 (255 reviews) | 

#### Self-Service Platform

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Branding** | 8.1 (13 reviews) | 8.5 (253 reviews) | 
| **Automation** | 7.6 (12 reviews) | 8.6 (260 reviews) | 
| **Artificial Intelligence** | 5.2 (7 reviews) | 8.0 (220 reviews) | 
| **Integrations** | 6.9 (13 reviews) | 8.4 (237 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (16 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (15 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (16 reviews) | 
| **Adaptive Learning** | Not enough data | 7.7 (17 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (17 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (16 reviews) | 
| **Decision Making** | Not enough data | 7.8 (16 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **Freshdesk** | 8.7/10 | 532 |

#### Generative AI

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (79 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (79 reviews) | 

#### Process

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Mentions** | Not enough data | 8.6 (163 reviews) | 
| **Tickets** | Not enough data | 9.3 (485 reviews) | 
| **Macros** | Not enough data | 8.6 (372 reviews) | 

#### Channels

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Email** | Not enough data | 9.2 (480 reviews) | 
| **Social** | Not enough data | 8.7 (416 reviews) | 
| **Live Chat** | Not enough data | 8.8 (377 reviews) | 
| **Phone** | Not enough data | 8.5 (341 reviews) | 
| **Text** | Not enough data | 8.3 (59 reviews) | 

#### Insight

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Surveys** | Not enough data | 8.6 (383 reviews) | 
| **Reporting** | Not enough data | 8.7 (170 reviews) | 
| **Visitor Activity** | Not enough data | 8.6 (374 reviews) | 
| **Help Desk** | Not enough data | 9.1 (446 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | 8.1/10 | 8 |
| **Freshdesk** | 7.7/10 | 91 |

#### Generative AI

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **AI Text Generation** | 8.3 (8 reviews) | 7.8 (87 reviews) | 
| **AI Text Summarization** | 7.9 (8 reviews) | 7.7 (85 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 14 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.9 (9 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.5 (9 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.3 (9 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.5 (9 reviews) | 
| **Multilingual Support** | Not enough data | 8.0 (9 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.0 (9 reviews) | 
| **Feedback Collection** | Not enough data | 8.7 (10 reviews) | 
| **Escalation Handling** | Not enough data | 8.7 (10 reviews) | 
| **Workflow Optimization** | Not enough data | 8.5 (10 reviews) | 

#### Automation

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 9.3 (9 reviews) | 
| **Feedback Collection** | Not enough data | 8.7 (9 reviews) | 
| **Document Processing** | Not enough data | 9.1 (9 reviews) | 

#### Autonomy

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 6.9 (9 reviews) | 
| **Adaptive Responses** | Not enough data | 8.3 (9 reviews) | 
| **Task Execution** | Not enough data | 8.3 (9 reviews) | 
| **Problem Solving** | Not enough data | 8.0 (9 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Live Chat Software](https://www.g2.com/categories/live-chat)


**Unique to Freshdesk (6):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Deskpro | Freshdesk | 
|---|---|---|
| **Small-Business** | 46.8% | 48.6% | 
| **Mid-Market** | 45.7% | 39.7% | 
| **Enterprise** | 7.4% | 11.7% | 

### By Industry

#### Deskpro

- **Information Technology and Services:** 26.4%
- **Computer & Network Security:** 7.7%
- **Computer Software:** 6.6%
- **Mental Health Care:** 6.6%
- **Education Management:** 5.5%
- **Primary/Secondary Education:** 4.4%
- **Retail:** 3.3%
- **Higher Education:** 3.3%
- **Accounting:** 2.2%
- **Computer Networking:** 2.2%
- **Other:** 31.9%

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.7%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

---
## Alternatives

### Alternatives to Deskpro

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6947 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (981 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7630 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Helpshift](https://www.g2.com/products/helpshift/reviews) — 4.3/5 stars (381 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1284 reviews)

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6947 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1284 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7630 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7336 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)

---
## Top Discussions

### Deskpro

- Title: [What is Deskpro used for?](https://www.g2.com/discussions/what-is-deskpro-used-for) — 1 comment, 1 upvote
  > **Top comment:** "It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph..."

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"
- Title: [How can Integrate FreashDesk with Zoho Books](https://www.g2.com/discussions/how-can-integrate-freashdesk-with-zoho-books) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier to connect the systems.
For example, create a Zap that is triggered by a ticket update in Freshdesk. When the ticket is 'closed' to then..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/deskpro-vs-freshdesk)