2026 Best Software Awards are here!See the list
Compare Deskpro and Freshdesk 
Featured Products
At a Glance
Market Segments
Small-Business (48.9% of reviews)
Small-Business (48.3% of reviews)
Entry-Level Pricing
$39.00 1 Agent Per Month
$19.00 1 User per month billed annually Per Month
Deskpro
Star Rating
(93)4.2 out of 5
Market Segments
Small-Business (48.9% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansFreshdesk
Star Rating
(3,689)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user experience, with many praising its clean and intuitive interface. Users appreciate how easy it is to navigate, making it a preferred choice for IT support specialists who value a reliable and user-friendly platform.
- According to verified reviews, Freshdesk's automation features are a standout, with users highlighting the seamless integration with tools like Genesys Cloud and Microsoft Teams. This integration enhances daily operations, allowing teams to manage customer issues more efficiently.
- Reviewers mention that Deskpro offers a simple format that makes managing emails easier than traditional options like Outlook. This ease of use is particularly beneficial for teams looking for a straightforward solution to centralize communications.
- Users say that Freshdesk's ticketing system is highly effective, especially with features like the child ticket option, which simplifies the escalation process by automatically duplicating information from parent tickets. This functionality is praised for saving time and reducing manual errors.
- G2 reviewers highlight that while Deskpro is easy to use, it lacks the extensive feature set and integrations that Freshdesk offers. Users have noted that Freshdesk's robust capabilities make it a better fit for growing businesses that need to scale their customer support operations.
- According to recent feedback, both platforms receive positive remarks for their support quality, but Freshdesk's higher overall satisfaction ratings suggest that users feel more supported in their day-to-day operations. This is crucial for teams that rely heavily on customer service tools to maintain productivity.
Pricing
Entry-Level Pricing
Deskpro
Cloud Team
$39.00
1 Agent Per Month
Essential tools for small teams getting started
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Deskpro
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.5
85
8.6
3,235
Ease of Use
8.2
87
8.9
3,257
Ease of Setup
8.2
64
8.6
2,317
Ease of Admin
8.4
44
8.7
2,179
Quality of Support
8.7
75
8.7
3,132
Has the product been a good partner in doing business?
8.8
44
8.8
2,102
Product Direction (% positive)
8.3
84
8.8
3,207
Features by Category
Ticket and Case Management
8.5
77
|
Verified
8.9
2236
|
Verified
8.5
76
|
Verified
8.8
2254
|
Verified
8.6
75
|
Verified
8.5
2166
|
Verified
8.3
72
|
Verified
8.5
2052
|
Verified
7.9
70
|
Verified
8.3
1809
|
Verified
8.3
73
|
Verified
8.5
2093
|
Verified
8.7
73
|
Verified
8.7
2018
|
Verified
8.1
68
|
Verified
8.3
1379
|
Verified
Generative AI
6.4
45
7.3
332
6.3
45
7.4
330
Agentic AI - Help Desk
5.0
10
7.1
61
4.8
10
7.0
61
5.0
10
7.3
61
Communication Channels
8.2
73
|
Verified
8.6
1929
|
Verified
8.8
73
|
Verified
8.9
2086
|
Verified
7.0
66
|
Verified
8.4
1321
|
Verified
6.7
57
8.0
1197
|
Verified
6.1
55
|
Verified
7.9
943
|
Verified
Platform
6.7
60
|
Verified
8.0
1162
|
Verified
8.0
70
|
Verified
8.1
1664
|
Verified
8.3
67
|
Verified
8.6
1550
|
Verified
7.7
62
|
Verified
8.2
1151
|
Verified
7.5
67
|
Verified
8.0
1877
|
Verified
7.6
67
|
Verified
8.3
1965
|
Verified
Channels
Not enough data
8.4
360
Not enough data
8.0
336
Not enough data
7.5
326
Design
Not enough data
8.2
333
Not enough data
7.8
337
Not enough data
8.3
357
Not enough data
8.3
346
Not enough data
8.4
335
Generative AI
Not enough data
7.7
266
Not enough data
7.8
266
Usability
Not enough data
8.8
268
Not enough data
8.7
264
Not enough data
8.8
258
Reporting
Not enough data
8.6
252
Not enough data
8.5
248
Not enough data
8.6
260
Generative AI
Not enough data
7.5
183
Not enough data
7.6
183
Conversational Platform
Not enough data
8.3
439
Not enough data
8.3
385
Not enough data
8.3
378
Not enough data
8.4
314
Support Automation
Not enough data
8.4
395
Not enough data
8.4
415
Not enough data
8.3
380
Not enough data
8.3
321
Generative AI
Not enough data
7.4
212
Not enough data
7.4
208
Generative AI
Not enough data
7.9
119
Not enough data
7.9
117
Not enough data
7.6
116
Communication
9.1
9
|
Verified
8.8
587
|
Verified
8.5
11
|
Verified
8.7
602
|
Verified
8.8
10
|
Verified
8.7
497
|
Verified
9.4
8
|
Verified
8.5
202
Not enough data
8.2
204
Internal Use
8.0
70
|
Verified
8.1
1664
|
Verified
9.4
9
|
Verified
8.6
206
9.0
8
|
Verified
8.2
188
9.0
10
|
Verified
8.8
560
|
Verified
9.4
9
|
Verified
8.8
521
|
Verified
8.5
10
|
Verified
8.6
549
|
Verified
Generative AI
6.9
8
7.9
144
Self-Service Experience
8.3
23
8.7
963
7.9
21
8.6
915
7.3
20
8.3
688
6.9
9
8.2
243
7.9
11
8.4
261
Self-Service Platform
8.1
13
8.5
257
7.6
12
8.6
266
5.2
7
8.0
226
6.9
13
8.5
241
Agentic AI - Customer Self-Service
Not enough data
7.9
20
Not enough data
7.9
18
Not enough data
8.0
19
Not enough data
7.9
21
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Generative AI
Not enough data
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Process
Not enough data
8.6(won by default)
166
Not enough data
9.3(won by default)
487
Not enough data
8.6(won by default)
375
Channels
Not enough data
9.2(won by default)
482
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
344
Not enough data
8.3(won by default)
58
Insight
Not enough data
8.6(won by default)
386
Not enough data
8.7(won by default)
173
Not enough data
8.6(won by default)
377
Not enough data
9.1(won by default)
449
Generative AI
8.3
8
7.7
88
7.9
8
7.7
87
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Automation
Not enough data
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Deskpro and Freshdesk are categorized as Help Desk, Digital Customer Service Platforms, Customer Self-Service, and Live Chat
Unique Categories
Deskpro has no unique categories
Freshdesk is categorized as AI Customer Support Agents, Conversational Support, Shared Inbox, Complaint Management, Customer Communications Management, and Social Customer Service
Reviews
Reviewers' Company Size
Deskpro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.1%
Computer & Network Security
8.0%
Mental Health Care
6.8%
Computer Software
6.8%
Primary/Secondary Education
4.5%
Other
47.7%
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.1%
Alternatives
Discussions
What is Deskpro used for?
1 Comment
CV
It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph...Read more
Deskpro has no more discussions with answers
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
