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Compare Deskpro and Freshdesk 
Featured Products
At a Glance
Market Segments
Small-Business (50.6% of reviews)
Small-Business (48.3% of reviews)
Entry-Level Pricing
$39.00 1 Agent Per Month
$19.00 1 User per month billed annually Per Month
Deskpro
Star Rating
(86)4.2 out of 5
Market Segments
Small-Business (50.6% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansFreshdesk
Star Rating
(3,620)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user satisfaction, boasting a significantly higher overall score compared to Deskpro. Users appreciate its clean interface and strong automation features, which streamline ticket management and enhance productivity.
- According to verified reviews, Freshdesk's implementation process is praised for its intuitive onboarding, making it easier for teams to get started without extensive training. In contrast, Deskpro, while noted for its simplicity, has fewer recent reviews, suggesting a less robust user experience.
- Users say that Freshdesk's multi-channel support and SLA tracking are standout features that help teams stay organized. Reviewers highlight how the shared inbox functionality prevents ticket duplication, enhancing collaboration among agents.
- Reviewers mention that Deskpro offers a straightforward format that simplifies email management, making it easier than traditional email clients like Outlook. However, it lacks the comprehensive automation capabilities that Freshdesk users find beneficial for handling support requests efficiently.
- G2 reviewers highlight that both platforms provide quality support, but Freshdesk's higher ratings in ease of use and setup indicate a more user-friendly experience overall. Users find Freshdesk particularly helpful for aligning tickets to agents, which boosts team productivity.
- According to recent feedback, while Deskpro is recognized for its ease of use and effective data reporting, Freshdesk's advanced features and higher satisfaction ratings suggest it may be a better fit for teams looking for a more powerful help desk solution.
Pricing
Entry-Level Pricing
Deskpro
Cloud Team
$39.00
1 Agent Per Month
Essential tools for small teams getting started
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Deskpro
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.6
82
8.6
3,185
Ease of Use
8.3
84
8.8
3,208
Ease of Setup
8.3
62
8.6
2,267
Ease of Admin
8.4
44
8.7
2,154
Quality of Support
8.7
74
8.7
3,083
Has the product been a good partner in doing business?
8.8
44
8.8
2,078
Product Direction (% positive)
8.4
82
8.8
3,160
Features by Category
Ticket and Case Management
8.6
74
|
Verified
8.9
2225
|
Verified
8.6
73
|
Verified
8.8
2232
|
Verified
8.7
73
|
Verified
8.5
2147
|
Verified
8.3
72
|
Verified
8.5
2037
|
Verified
7.9
69
|
Verified
8.3
1800
|
Verified
8.3
72
|
Verified
8.5
2088
|
Verified
8.7
72
|
Verified
8.7
2010
|
Verified
8.0
66
|
Verified
8.2
1374
|
Verified
Generative AI
6.4
45
7.3
331
6.3
45
7.4
328
Agentic AI - Help Desk
5.0
10
7.1
59
4.8
10
6.9
59
5.0
10
7.2
59
Communication Channels
8.2
72
|
Verified
8.6
1923
|
Verified
8.8
72
|
Verified
8.9
2070
|
Verified
7.0
66
|
Verified
8.4
1314
|
Verified
6.7
57
8.0
1193
|
Verified
6.1
55
|
Verified
7.9
940
|
Verified
Platform
6.6
59
|
Verified
8.0
1154
|
Verified
8.0
70
|
Verified
8.1
1662
|
Verified
8.3
67
|
Verified
8.6
1545
|
Verified
7.7
62
|
Verified
8.2
1142
|
Verified
7.6
66
|
Verified
8.0
1865
|
Verified
7.6
67
|
Verified
8.3
1959
|
Verified
Channels
Not enough data
8.3
355
Not enough data
7.9
333
Not enough data
7.5
324
Design
Not enough data
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
343
Not enough data
8.4
332
Generative AI
Not enough data
7.7
266
Not enough data
7.7
266
Usability
Not enough data
8.7
266
Not enough data
8.7
262
Not enough data
8.7
255
Reporting
Not enough data
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Generative AI
Not enough data
7.5
182
Not enough data
7.6
182
Conversational Platform
Not enough data
8.3
433
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Support Automation
Not enough data
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
209
Not enough data
7.4
206
Generative AI
Not enough data
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Communication
9.1
9
|
Verified
8.8
585
|
Verified
8.5
11
|
Verified
8.7
602
|
Verified
8.8
10
|
Verified
8.7
496
|
Verified
9.4
8
|
Verified
8.5
200
Not enough data
8.2
202
Internal Use
8.0
70
|
Verified
8.1
1662
|
Verified
9.4
9
|
Verified
8.6
204
9.0
8
|
Verified
8.1
186
9.0
10
|
Verified
8.8
560
|
Verified
9.4
9
|
Verified
8.8
520
|
Verified
8.5
10
|
Verified
8.6
548
|
Verified
Generative AI
6.9
8
7.9
144
Self-Service Experience
8.2
22
8.7
960
7.9
21
8.6
913
7.2
19
8.3
687
6.9
9
8.2
241
7.9
11
8.4
258
Self-Service Platform
7.9
12
8.5
254
7.4
11
8.6
261
5.2
7
8.0
221
6.7
12
8.4
238
Agentic AI - Customer Self-Service
Not enough data
7.8
19
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.4
18
Not enough data
7.7
18
Generative AI
Not enough data
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Process
Not enough data
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
374
Channels
Not enough data
9.2(won by default)
480
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Insight
Not enough data
8.6(won by default)
383
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
447
Generative AI
8.3
8
7.7
88
7.9
8
7.7
87
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Automation
Not enough data
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Deskpro and Freshdesk are categorized as Help Desk, Digital Customer Service Platforms, Customer Self-Service, and Live Chat
Unique Categories
Deskpro has no unique categories
Freshdesk is categorized as AI Customer Support Agents, Conversational Support, Shared Inbox, Complaint Management, Customer Communications Management, and Social Customer Service
Reviews
Reviewers' Company Size
Deskpro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.7%
Computer & Network Security
8.2%
Mental Health Care
7.1%
Computer Software
5.9%
Primary/Secondary Education
4.7%
Other
49.4%
Information Technology and Services
17.0%
Computer Software
13.0%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Alternatives
Discussions
What is Deskpro used for?
1 Comment
CV
It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph...Read more
Deskpro has no more discussions with answers
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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