Link copied to clipboard # Deskpro vs Freshdesk Comparison - What are their main differences? Share [ Export ](/compare/deskpro/freshdesk/export.csv) DeskproFreshdesk[+ Add Product](#) Pricing **Deskpro** Free Trial **$39.00** 1 Agent Per Month · Cloud Team **$59.00** 1 Agent Per Month · Cloud Professional **$99.00** 1 Agent Per Month · Cloud Enterprise **Contact Us** Per Year · Private Team **Contact Us** Per Year · Private Professional **Contact Us** Per Year · Private Enterprise **Contact Us** Per Year · Private Enterprise VPC Show more **Freshdesk** Free Trial **$19.00** 1 User per month billed annually Per Month · Freshdesk Email and Ticketing (Growth) **$29.00** 1 User per month billed annually Per Month · Freshdesk Omni (Growth) **$55.00** 1 User per month billed annually · Freshdesk Email and Ticketing (Pro) **$79.00** 1 user per month billed annually Per Month · Freshdesk Omni (Pro) **$89.00** 1 User per month billed annually Per Month · Freshdesk Email and Ticketing (Enterprise) **$119.00** 1 User per month billed annually Per Month · Freshdesk Omni (Enterprise) Show more **Pricing Insights** from reviews Perceived Cost **Deskpro** $$$$$ **Freshdesk** $$$$$ Average Discount **Deskpro** 12%2% more **Freshdesk** 10% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Deskpro** 6 months Based on 100 responses **Freshdesk** 6 months Based on 100 responses Return on Investment **Deskpro** 6 months Based on 100 responses **Freshdesk** 6 months Based on 100 responses ![Deskpro](https://images.g2crowd.com/uploads/product/hd_favicon/829eee72e1270446523cfda18284b912/deskpro.svg "Deskpro") ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Deskpro** [ Ease of Use (19) ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295934&qs=pros-and-cons#reviews)[ Features (16) ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295759&qs=pros-and-cons#reviews)[ Ticketing Issues (9) ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295595&qs=pros-and-cons#reviews)[ Limited Features (7) ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1293838&qs=pros-and-cons#reviews) **Freshdesk** [ Intuitive to Navigate (321) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=2521430&qs=pros-and-cons#reviews)[ Organized Ticket Management (137) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=2522664&qs=pros-and-cons#reviews)[ Reports Lack Detail (67) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=2521888&qs=pros-and-cons#reviews)[ Slow Under Heavy Workloads (52) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=2523028&qs=pros-and-cons#reviews) Integrations **Deskpro** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d6b6650425eafc5c72f230cad744ad29/adobe-commerce-formerly-magento-commerce.png "Product Avatar Image") Adobe Commerce (formerly... ](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a4b2e76104efa19c85f3eaaca2791f87/basecamp.png "Product Avatar Image") Basecamp ](https://www.g2.com/products/basecamp/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a05e90757d45fd56faa93611eb55814d/clickup.png "Product Avatar Image") ClickUp ](https://www.g2.com/products/clickup/reviews)[ View all ](https://www.g2.com/products/deskpro/integrations) **Freshdesk** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d8d487b67574b56a5ad57a2f0f159a30/airtable.jpg "Product Avatar Image") Airtable ](https://www.g2.com/products/airtable/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6e5d03d6d496e56167059c135b22fa34/allegra.png "Product Avatar Image") Allegra ](https://www.g2.com/products/allegra/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image") Azure Active Directory... ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ View all ](https://www.g2.com/products/freshdesk/integrations) Screenshots **Deskpro** ![Deskpro screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1372192/Deskpro-Ticketing-UI.png) **Freshdesk** ![Freshdesk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1876243/Automate_service_operations__1_.png) **Ratings** from reviews Meets Requirements **Deskpro** **8.5** /10 Based on 89 responses **Freshdesk** **8.6** /10 Based on 3,443 responses Ease of Use **Deskpro** **8.2** /10 Based on 91 responses **Freshdesk** **8.9** /10 Based on 3,467 responses Ease of Setup **Deskpro** **8.2** /10 Based on 68 responses **Freshdesk** **8.6** /10 Based on 2,520 responses Ease of Admin **Deskpro** **8.3** /10 Based on 45 responses **Freshdesk** **8.7** /10 Based on 2,309 responses Quality of Support **Deskpro** **8.6** /10 Based on 78 responses **Freshdesk** **8.7** /10 Based on 3,338 responses Has the product been a good partner in doing business? **Deskpro** **8.8** /10 Based on 45 responses **Freshdesk** **8.7** /10 Based on 2,231 responses Product Direction (% positive) **Deskpro** **8.3** /10 Based on 87 responses **Freshdesk** **8.8** /10 Based on 3,388 responses **Features** ratings from reviews Help Desk **7.4** /10 Based on 81 responses **8.6** /10 Based on 2,760 responses Live Chat **9.0** /10 Based on 72 responses **8.4** /10 Based on 1,896 responses Customer Self-Service **7.3** /10 Based on 24 responses **8.2** /10 Based on 1,127 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Digital Customer Service Platforms **8.1** /10 Based on 8 responses **7.7** /10 Based on 92 responses AI Customer Support Agents Not enough data **8.8** /10 Based on 42 responses Customer Communications Management Not enough data **8.0** /10 Based on 412 responses Complaint Management Not enough data **8.4** /10 Based on 295 responses Shared Inbox Not enough data **8.4** /10 Based on 273 responses Conversational Support Not enough data **8.1** /10 Based on 502 responses Social Customer Service Not enough data **8.7** /10 Based on 533 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 46.3% Mid-Market(51-1000 emp.) 46.3% Enterprise(\> 1000 emp.) 7.4% Small-Business(50 or fewer emp.) 46.3% Mid-Market(51-1000 emp.) 46.3% Enterprise(\> 1000 emp.) 7.4% Small-Business(50 or fewer emp.) 48.6% Mid-Market(51-1000 emp.) 40.1% Enterprise(\> 1000 emp.) 11.3% Small-Business(50 or fewer emp.) 48.6% Mid-Market(51-1000 emp.) 40.1% Enterprise(\> 1000 emp.) 11.3% **Reviewers' Industry** [![Deskpro](https://images.g2crowd.com/uploads/product/hd_favicon/829eee72e1270446523cfda18284b912/deskpro.svg "Deskpro")](https://www.g2.com/products/deskpro/reviews) Deskpro Information Technology and Services 26.1% Computer & Network Security 7.6% Computer Software 6.5% Mental Health Care 6.5% Education Management 5.4% Other 47.8% [![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")](https://www.g2.com/products/freshdesk/reviews) Freshdesk Information Technology and Services 16.8% Computer Software 12.6% Financial Services 4.3% Internet 3.9% Education Management 3.6% Other 58.7% Alternatives **Deskpro Alternatives** ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") [ Zoho Desk ](/products/zoho-desk/reviews) **Freshdesk Alternatives** ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ## Deskpro vs Freshdesk FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Freshdesk vs Deskpro? Freshdesk stands out for its higher G2 rating, larger review volume, and stronger reviewer-cited ease of use, while Deskpro is also favored for customizability and support but with a smaller review base. | [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | [Deskpro](https://www.g2.com/products/deskpro/reviews) | | --- | --- | | 4.4/5 (3762 reviews) | 4.2/5 (98 reviews) | | Small-Business | Small-Business | | 8.6 | 8.2 | | 8.7 | 8.6 | | Ease of Use (352 all-time mentions) | Customizability (11 all-time mentions) | ### How do the pricing models of Freshdesk and Deskpro compare? Freshdesk is rated as the stronger value on price and cost satisfaction, with reviewers expressing more positive sentiment about its affordability and value for money compared to Deskpro. - **Freshdesk:** Reviewers frequently highlight Freshdesk's affordable pricing and strong value, with many noting it as a cost-effective solution for small and medium businesses. - **Deskpro:** Deskpro is described as well-priced and affordable, but fewer reviewers cite pricing as a standout benefit. - **Switching reasons:** Recent reviews mention switching to Freshdesk for its lower total cost of ownership and easier setup compared to other solutions. ### What are the best alternatives to Freshdesk and Deskpro? The top 3 alternatives to Freshdesk and Deskpro are Zendesk for Customer Service, Fin, and Front. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5 (3762 reviews) | Small-Business | Affordable pricing and strong value for money | Ease of Use (352 all-time mentions) | | [Deskpro](https://www.g2.com/products/deskpro/reviews) | 4.2/5 (98 reviews) | Small-Business | Well-priced and affordable for small businesses | Customizability (11 all-time mentions) | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7035 reviews) | Mid-Market | — | Comprehensive feature set | | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3901 reviews) | Small-Business | — | High customer satisfaction | | [Front](https://www.g2.com/products/front/reviews) | 4.7/5 (2507 reviews) | Small-Business | — | Collaboration and shared inbox features | ### Which Help Desk features should I prioritize when comparing Freshdesk and Deskpro? Buyers comparing Freshdesk and Deskpro should prioritize Ticket Management, Automation, Customizability, Ease of Use, and Integrations. - **Ticket Management:** Freshdesk (170 all-time mentions), Deskpro (7 all-time mentions) - **Automation:** Freshdesk (179 all-time mentions), Deskpro (6 all-time mentions) - **Customizability:** Freshdesk (62 all-time mentions), Deskpro (11 all-time mentions) - **Ease of Use:** Freshdesk (352 all-time mentions), Deskpro (19 all-time mentions) - **Integrations:** Freshdesk (Jira: 65 all-time mentions, Slack: 39 all-time mentions), Deskpro (Jira: 2 recent mentions) ### What are the pros and cons of Freshdesk vs Deskpro? Freshdesk's headline strength is ease of use and automation, while Deskpro is most praised for its customizability and support experience. - **Freshdesk strengths:** Ease of Use (352 all-time mentions), Automation (179), Ticket Management (170), User Interface (125), Easy Setup (120) - **Freshdesk trade-offs:** Ticketing Issues (93), Limited Features (89), Limited Customization (80), Learning Curve (65), Expensive (60) - **Deskpro strengths:** Customizability (11), Features (16), Helpful (13), Customer Support (11), Flexibility (8), Automation (6) - **Deskpro trade-offs:** Ticketing Issues (9), Limited Features (7), Not Intuitive (6), UX Issues (6), Bugs (5) ### Is Freshdesk or Deskpro better for small businesses? Freshdesk is the better fit for small businesses, with a larger small-business reviewer base and more positive sentiment on ease of use and setup. - **Freshdesk:** Largest segment is Small-Business; reviewers consistently highlight its intuitive interface, easy setup, and strong value for small teams. - **Deskpro:** Largest segment is Small-Business; reviewers note its flexibility and customizability, but mention a steeper learning curve and less intuitive interface compared to Freshdesk. ### Which Help Desk platform has better integrations? Freshdesk is favored for integrations, with more reviewer-cited integrations and higher all-time mention counts than Deskpro. - **Freshdesk:** Jira (65 all-time mentions), Slack (39 all-time mentions), Microsoft Teams (recent reviews) - **Deskpro:** Jira (recent reviews), Salesforce (recent reviews), Shortcut (recent reviews) ### How do Freshdesk and Deskpro compare on customer support? Freshdesk and Deskpro are rated at near-parity for Quality of Support, with Freshdesk at 8.7 and Deskpro at 8.6, so reviewers see both as strong in this area. - **Freshdesk:** Reviewers frequently praise Freshdesk's support responsiveness and onboarding, with 7.0/7.0 scores in many recent reviews, though a minority cite slow or inconsistent support experiences. - **Deskpro:** Deskpro is consistently described as having helpful and knowledgeable support, with several reviewers noting fast responses and effective onboarding, and multiple 7.0/7.0 support scores in recent reviews. ### Which is easier to implement, Freshdesk or Deskpro? Freshdesk and Deskpro score within 0.4 points on Ease of Setup (Freshdesk 8.6, Deskpro 8.2), indicating both are easy to implement, with Freshdesk having a slight edge. - **Freshdesk:** Reviewers highlight straightforward setup, quick onboarding, and minimal training required, with many citing a 7.0/7.0 setup experience. - **Deskpro:** Deskpro is described as easy to deploy and expand, with positive onboarding experiences and several reviewers noting a 7.0/7.0 setup score, though a few mention a learning curve for advanced configuration. ### Which product has better Tickets? Freshdesk is the stronger performer for Tickets, with higher reviewer-cited mention counts and more positive sentiment on ticket management features. - **Freshdesk:** Ticket Management (170 all-time mentions), Case Management (131), reviewers highlight automation, organization, and ease of tracking tickets. - **Deskpro:** Ticketing Issues (9 all-time mentions), Ticket Management (7), reviewers note comprehensive ticket features but mention occasional issues with ticket search and workflow.