# Deskpro vs Freshdesk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshdesk excels in managing client support tickets, with users appreciating its ability to organize tickets with updated statuses for easy tracking and resolution. The automation features, such as ticket flow configuration and categorization, are particularly highlighted as beneficial for enhancing customer satisfaction.
- **Users say** that Deskpro provides a user-friendly experience for managing support tickets, with one reviewer noting it as a significant improvement over previous systems. The seamless integration with Microsoft 365 and the quick ticket creation from emails are praised, making it a reliable choice for teams looking for efficiency.
- **Reviewers mention** that Freshdesk's implementation process is notably quick and intuitive, with many users highlighting the onboarding wizard that simplifies setup. This ease of use contributes to a smoother transition for teams adopting the software.
- **According to verified reviews** , both products receive similar scores for the quality of support, but Freshdesk stands out with a larger user base and more recent feedback, indicating a more robust community and support network. Users feel more confident in the responsiveness and availability of help when using Freshdesk.
- **G2 reviewers highlight** that while Deskpro is effective in ticket management, it sometimes faces challenges in matching specific workflow needs, with users mentioning configuration issues. However, the Deskpro team is commended for their responsiveness in addressing these concerns.
- **Users report** that Freshdesk's advanced features, such as automated ticket creation and filtering options, significantly enhance the user experience, making it easier to differentiate ticket types and manage customer inquiries effectively. This level of functionality is a key reason for its higher overall satisfaction ratings compared to Deskpro.



---
## Frequently Asked Questions

### What is the difference between Freshdesk vs Deskpro?

Freshdesk stands out for its higher G2 rating, larger review volume, and stronger reviewer-cited ease of use, while Deskpro is also favored for customizability and support but with a smaller review base.

| [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | [Deskpro](https://www.g2.com/products/deskpro/reviews) |
| --- | --- |
| 4.4/5 (3762 reviews) | 4.2/5 (98 reviews) |
| Small-Business | Small-Business |
| 8.6 | 8.2 |
| 8.7 | 8.6 |
| Ease of Use (352 all-time mentions) | Customizability (11 all-time mentions) |



### How do the pricing models of Freshdesk and Deskpro compare?

Freshdesk is rated as the stronger value on price and cost satisfaction, with reviewers expressing more positive sentiment about its affordability and value for money compared to Deskpro.

- **Freshdesk:** Reviewers frequently highlight Freshdesk's affordable pricing and strong value, with many noting it as a cost-effective solution for small and medium businesses.
- **Deskpro:** Deskpro is described as well-priced and affordable, but fewer reviewers cite pricing as a standout benefit.
- **Switching reasons:** Recent reviews mention switching to Freshdesk for its lower total cost of ownership and easier setup compared to other solutions.



### What are the best alternatives to Freshdesk and Deskpro?

The top 3 alternatives to Freshdesk and Deskpro are Zendesk for Customer Service, Fin, and Front.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5 (3762 reviews) | Small-Business | Affordable pricing and strong value for money | Ease of Use (352 all-time mentions) |
| [Deskpro](https://www.g2.com/products/deskpro/reviews) | 4.2/5 (98 reviews) | Small-Business | Well-priced and affordable for small businesses | Customizability (11 all-time mentions) |
| [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7035 reviews) | Mid-Market | — | Comprehensive feature set |
| [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3901 reviews) | Small-Business | — | High customer satisfaction |
| [Front](https://www.g2.com/products/front/reviews) | 4.7/5 (2507 reviews) | Small-Business | — | Collaboration and shared inbox features |



### Which Help Desk features should I prioritize when comparing Freshdesk and Deskpro?

Buyers comparing Freshdesk and Deskpro should prioritize Ticket Management, Automation, Customizability, Ease of Use, and Integrations.

- **Ticket Management:** Freshdesk (170 all-time mentions), Deskpro (7 all-time mentions)
- **Automation:** Freshdesk (179 all-time mentions), Deskpro (6 all-time mentions)
- **Customizability:** Freshdesk (62 all-time mentions), Deskpro (11 all-time mentions)
- **Ease of Use:** Freshdesk (352 all-time mentions), Deskpro (19 all-time mentions)
- **Integrations:** Freshdesk (Jira: 65 all-time mentions, Slack: 39 all-time mentions), Deskpro (Jira: 2 recent mentions)



### What are the pros and cons of Freshdesk vs Deskpro?

Freshdesk's headline strength is ease of use and automation, while Deskpro is most praised for its customizability and support experience.

- **Freshdesk strengths:** Ease of Use (352 all-time mentions), Automation (179), Ticket Management (170), User Interface (125), Easy Setup (120)
- **Freshdesk trade-offs:** Ticketing Issues (93), Limited Features (89), Limited Customization (80), Learning Curve (65), Expensive (60)
- **Deskpro strengths:** Customizability (11), Features (16), Helpful (13), Customer Support (11), Flexibility (8), Automation (6)
- **Deskpro trade-offs:** Ticketing Issues (9), Limited Features (7), Not Intuitive (6), UX Issues (6), Bugs (5)



### Is Freshdesk or Deskpro better for small businesses?

Freshdesk is the better fit for small businesses, with a larger small-business reviewer base and more positive sentiment on ease of use and setup.

- **Freshdesk:** Largest segment is Small-Business; reviewers consistently highlight its intuitive interface, easy setup, and strong value for small teams.
- **Deskpro:** Largest segment is Small-Business; reviewers note its flexibility and customizability, but mention a steeper learning curve and less intuitive interface compared to Freshdesk.



### Which Help Desk platform has better integrations?

Freshdesk is favored for integrations, with more reviewer-cited integrations and higher all-time mention counts than Deskpro.

- **Freshdesk:** Jira (65 all-time mentions), Slack (39 all-time mentions), Microsoft Teams (recent reviews)
- **Deskpro:** Jira (recent reviews), Salesforce (recent reviews), Shortcut (recent reviews)



### How do Freshdesk and Deskpro compare on customer support?

Freshdesk and Deskpro are rated at near-parity for Quality of Support, with Freshdesk at 8.7 and Deskpro at 8.6, so reviewers see both as strong in this area.

- **Freshdesk:** Reviewers frequently praise Freshdesk's support responsiveness and onboarding, with 7.0/7.0 scores in many recent reviews, though a minority cite slow or inconsistent support experiences.
- **Deskpro:** Deskpro is consistently described as having helpful and knowledgeable support, with several reviewers noting fast responses and effective onboarding, and multiple 7.0/7.0 support scores in recent reviews.



### Which is easier to implement, Freshdesk or Deskpro?

Freshdesk and Deskpro score within 0.4 points on Ease of Setup (Freshdesk 8.6, Deskpro 8.2), indicating both are easy to implement, with Freshdesk having a slight edge.

- **Freshdesk:** Reviewers highlight straightforward setup, quick onboarding, and minimal training required, with many citing a 7.0/7.0 setup experience.
- **Deskpro:** Deskpro is described as easy to deploy and expand, with positive onboarding experiences and several reviewers noting a 7.0/7.0 setup score, though a few mention a learning curve for advanced configuration.



### Which product has better Tickets?

Freshdesk is the stronger performer for Tickets, with higher reviewer-cited mention counts and more positive sentiment on ticket management features.

- **Freshdesk:** Ticket Management (170 all-time mentions), Case Management (131), reviewers highlight automation, organization, and ease of tracking tickets.
- **Deskpro:** Ticketing Issues (9 all-time mentions), Ticket Management (7), reviewers note comprehensive ticket features but mention occasional issues with ticket search and workflow.



| | Deskpro | Freshdesk | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 98 | 3,770 | 
| **Largest Market Segment** | Small-Business (46.3% of reviews) | Small-Business (48.6% of reviews) | 
| **Entry Level Price** | $39.00 1 Agent Per Month | $19.00 1 User per month billed annually Per Month | 

---
## Top Pros & Cons

### Deskpro

Pros:
- Ease of Use (19 reviews)
- Features (16 reviews)

Cons:
- Ticketing Issues (9 reviews)
- Limited Features (7 reviews)

### Freshdesk

Pros:
- Ease of Use (223 reviews)
- Features (158 reviews)

Cons:
- Missing Features (69 reviews)
- Limited Features (62 reviews)

---
## Ratings Comparison
| Rating | Deskpro | Freshdesk | 
|---|---|---|
  | **Meets Requirements** | 8.5 (89 reviews) | 8.6 (3298 reviews) | 
  | **Ease of Use** | 8.2 (91 reviews) | 8.9 (3323 reviews) | 
  | **Ease of Setup** | 8.2 (68 reviews) | 8.6 (2380 reviews) | 
  | **Ease of Admin** | 8.3 (45 reviews) | 8.7 (2203 reviews) | 
  | **Quality of Support** | 8.6 (78 reviews) | 8.7 (3197 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (45 reviews) | 8.8 (2126 reviews) | 
  | **Product Direction (% positive)** | 8.3 (87 reviews) | 8.8 (3265 reviews) | 

---
## Pricing

### Deskpro

#### Entry-Level Pricing

Plan: Cloud Team

Price: $39.00 1 Agent Per Month

Description: Essential tools for small teams getting started

Key Features:
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot

[Browse all 7 editions](https://www.g2.com/products/deskpro/pricing)

#### Free Trial

Yes

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Artificial Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Additional Functionality

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **For eCommerce** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Additional Functionality

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **Freshdesk** | 8.6/10 | 19 |

#### Dashboard

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Dashboard** | Not enough data | Not enough data | 

#### Speech Recognition

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Speech Recognition** | Not enough data | Not enough data | 

#### Compliance Management

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Compliance Management** | Not enough data | Not enough data | 

#### Autonomous Task Execution

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Sentiment Analysis

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Data Security

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Data Security** | Not enough data | Not enough data | 

#### Third-Party Integration

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Third-Party Integration** | Not enough data | Not enough data | 

#### Human-in-the-loop (HITL)

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Human-in-the-loop (HITL)** | Not enough data | Not enough data | 

#### Agentic Task Execution

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Agentic Task Execution** | Not enough data | Not enough data | 

#### Natural Language Processing

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Natural Language Processing** | Not enough data | Not enough data | 

#### Conversational AI

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Conversational AI** | Not enough data | Not enough data | 

#### Performance Metrics

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Performance Metrics** | Not enough data | Not enough data | 

#### Interaction Tracking

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Interaction Tracking** | Not enough data | Not enough data | 

#### Knowledge Base Management

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Knowledge Base Management** | Not enough data | Not enough data | 

#### CRM Integration

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **CRM Integration** | Not enough data | Not enough data | 

#### Inquiry Routing

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Inquiry Routing** | Not enough data | Not enough data | 

#### Contextual Guidance

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Contextual Guidance** | Not enough data | Not enough data | 

#### Communications Management

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Communications Management** | Not enough data | Not enough data | 

#### Proactive Chat

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Proactive Chat** | Not enough data | Not enough data | 

#### Ticket Management

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Ticket Management** | Not enough data | Not enough data | 

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.9 (11 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.8 (11 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.3 (11 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.6 (11 reviews) | 
| **Multilingual Support** | Not enough data | 8.3 (11 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.2 (11 reviews) | 
| **Feedback Collection** | Not enough data | 8.5 (12 reviews) | 
| **Escalation Handling** | Not enough data | 8.9 (12 reviews) | 
| **Workflow Optimization** | Not enough data | 8.8 (12 reviews) | 

#### Automation

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 9.2 (11 reviews) | 
| **Feedback Collection** | Not enough data | 8.8 (11 reviews) | 
| **Document Processing** | Not enough data | 9.2 (11 reviews) | 

#### Autonomy

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.4 (11 reviews) | 
| **Adaptive Responses** | Not enough data | 8.6 (11 reviews) | 
| **Task Execution** | Not enough data | 8.5 (11 reviews) | 
| **Problem Solving** | Not enough data | 8.0 (11 reviews) | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | 7.4/10 | 81 |
| **Freshdesk** | 8.4/10 | 2613 |

#### Ticket and Case Management

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (79 reviews) ✓ Verified | 8.9 (2264 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.5 (76 reviews) ✓ Verified | 8.8 (2273 reviews) ✓ Verified | 
| **Workflow** | 8.6 (75 reviews) ✓ Verified | 8.5 (2200 reviews) ✓ Verified | 
| **Response Automation** | 8.3 (72 reviews) ✓ Verified | 8.5 (2073 reviews) ✓ Verified | 
| **SLA Management** | 7.9 (70 reviews) ✓ Verified | 8.3 (1812 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.3 (73 reviews) ✓ Verified | 8.5 (2096 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.7 (73 reviews) ✓ Verified | 8.7 (2033 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.1 (68 reviews) ✓ Verified | 8.3 (1383 reviews) ✓ Verified | 
| **Workflow Management** | Not enough data | 8.3 (5 reviews) | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | 10.0 (8 reviews) | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | 9.7 (6 reviews) | 
| **Support Ticket Management** | Not enough data | 10.0 (5 reviews) | 
| **Email Management** | Not enough data | 9.0 (5 reviews) | 

#### Generative AI

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **AI Text Generation** | 6.4 (45 reviews) | 7.3 (332 reviews) | 
| **AI Text Summarization** | 6.3 (45 reviews) | 7.4 (327 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | 5.0 (10 reviews) | 7.2 (59 reviews) | 
| **Natural Language Interaction** | 4.8 (10 reviews) | 7.0 (59 reviews) | 
| **Proactive Assistance** | 5.0 (10 reviews) | 7.3 (58 reviews) | 

#### Communication Channels

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Customer Portal** | 8.2 (73 reviews) ✓ Verified | 8.6 (1929 reviews) ✓ Verified | 
| **Email to Case** | 8.8 (75 reviews) ✓ Verified | 9.0 (2094 reviews) ✓ Verified | 
| **Chat/Live Support** | 7.0 (66 reviews) ✓ Verified | 8.4 (1320 reviews) ✓ Verified | 
| **Social Integration** | 6.7 (57 reviews) | 8.0 (1193 reviews) ✓ Verified | 
| **Voice** | 6.1 (55 reviews) ✓ Verified | 7.9 (939 reviews) ✓ Verified | 
| **Video Chat** | Not enough data | Not enough data | 

#### Platform

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Mobile User Support** | 6.7 (60 reviews) ✓ Verified | 8.1 (1158 reviews) ✓ Verified | 
| **Customization ** | 8.1 (71 reviews) ✓ Verified | 8.1 (1660 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.3 (67 reviews) ✓ Verified | 8.6 (1549 reviews) ✓ Verified | 
| **Third-Party Integrations** | 7.7 (64 reviews) ✓ Verified | 8.3 (1157 reviews) ✓ Verified | 
| **Reporting** | 7.6 (68 reviews) ✓ Verified | 8.0 (1880 reviews) ✓ Verified | 
| **Activity Dashboard** | 7.6 (67 reviews) ✓ Verified | 8.3 (1965 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Key Performance Indicators** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Task Automation** | Not enough data | 8.7 (5 reviews) | 
| **IVR** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | 9.0 (5 reviews) | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | 7.3 (5 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **Freshdesk** | 8.0/10 | 404 |

#### Channels

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.4 (358 reviews) | 
| **Open Listening** | Not enough data | 8.0 (335 reviews) | 
| **Physical Media** | Not enough data | 7.5 (323 reviews) | 

#### Design

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.2 (331 reviews) | 
| **Create Content** | Not enough data | 7.8 (335 reviews) | 
| **Personalization** | Not enough data | 8.3 (356 reviews) | 
| **Inbound Identification** | Not enough data | 8.3 (344 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.4 (332 reviews) | 
| **Batch Communications** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **On-Demand Communications** | Not enough data | Not enough data | 
| **Interactive Content** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (263 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (263 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 293 |

#### Usability

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.7 (263 reviews) | 
| **Supporting Documents** | Not enough data | 8.7 (259 reviews) | 
| **Two-Way Communication** | Not enough data | 8.8 (251 reviews) | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.6 (245 reviews) | 
| **Trend Analysis** | Not enough data | 8.5 (241 reviews) | 
| **Performance Monitoring** | Not enough data | 8.6 (253 reviews) | 
| **Social Media Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (178 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (178 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Social Media Integration** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Customer Complaint Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Case Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Multi-Channel Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Customer Service Analytics** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 270 |

#### Productivity Tools

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Notes** | Not enough data | 8.9 (237 reviews) | 
| **Internal Discussion** | Not enough data | 8.7 (222 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.6 (225 reviews) | 
| **Workflows** | Not enough data | 8.7 (229 reviews) | 
| **Templates** | Not enough data | 8.7 (232 reviews) | 
| **Integrations** | Not enough data | 8.3 (209 reviews) | 
| **Tagging System** | Not enough data | 8.7 (227 reviews) | 

#### Analytics

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Trends** | Not enough data | 8.3 (204 reviews) | 
| **Performance Tracking** | Not enough data | 8.5 (214 reviews) | 
| **Email Tracking** | Not enough data | 8.6 (212 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (13 reviews) | 
| **Decision Making** | Not enough data | 7.3 (15 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 500 |

#### Conversational Platform

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (431 reviews) | 
| **Omnichannel** | Not enough data | 8.3 (377 reviews) | 
| **Contextual Engagement** | Not enough data | 8.3 (370 reviews) | 
| **Proactive Engagement** | Not enough data | 8.4 (306 reviews) | 

#### Support Automation

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.4 (387 reviews) | 
| **Seamless Escalation** | Not enough data | 8.4 (407 reviews) | 
| **Transcripts** | Not enough data | 8.2 (372 reviews) | 
| **Self-Serve Support** | Not enough data | 8.2 (313 reviews) | 

#### Generative AI

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (207 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (203 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | 9.0/10 | 72 |
| **Freshdesk** | 8.4/10 | 1887 |

#### Generative AI

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (116 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (114 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.6 (113 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Communication

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Pop-up Chat** | 9.1 (9 reviews) ✓ Verified | 8.8 (583 reviews) ✓ Verified | 
| **Notifications** | 8.5 (11 reviews) ✓ Verified | 8.7 (602 reviews) ✓ Verified | 
| **Targeted Emails** | 8.8 (10 reviews) ✓ Verified | 8.7 (494 reviews) ✓ Verified | 
| **In-App Messaging** | 9.4 (8 reviews) ✓ Verified | 8.5 (199 reviews) | 
| **Co-Browsing** | Not enough data | 8.2 (202 reviews) | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-time Consumer-facing Chat** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Customization ** | 8.1 (71 reviews) ✓ Verified | 8.1 (1660 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.4 (9 reviews) ✓ Verified | 8.6 (203 reviews) | 
| **Lead Development** | 9.0 (8 reviews) ✓ Verified | 8.2 (186 reviews) | 
| **Knowledge Base** | 9.0 (10 reviews) ✓ Verified | 8.8 (558 reviews) ✓ Verified | 
| **Team Inbox ** | 9.4 (9 reviews) ✓ Verified | 8.8 (519 reviews) ✓ Verified | 
| **Customer Profiles** | 8.5 (10 reviews) ✓ Verified | 8.6 (547 reviews) ✓ Verified | 

#### Additional Functionality

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Geotargeting** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Offline Form** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | 7.3/10 | 24 |
| **Freshdesk** | 8.2/10 | 1124 |

#### Generative AI

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **AI Text Summarization** | 6.9 (8 reviews) | 7.9 (141 reviews) | 

#### Self-Service Experience

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Knowledge Base** | 8.3 (23 reviews) | 8.7 (961 reviews) | 
| **Searchable Articles** | 7.9 (21 reviews) | 8.6 (913 reviews) | 
| **Community Forums** | 7.3 (20 reviews) | 8.3 (684 reviews) | 
| **Mobile Optimization** | 6.9 (9 reviews) | 8.2 (240 reviews) | 
| **Personalization** | 7.9 (11 reviews) | 8.4 (257 reviews) | 

#### Self-Service Platform

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Branding** | 8.1 (13 reviews) | 8.5 (255 reviews) | 
| **Automation** | 7.6 (12 reviews) | 8.6 (262 reviews) | 
| **Artificial Intelligence** | 5.2 (7 reviews) | 8.0 (222 reviews) | 
| **Integrations** | 6.9 (13 reviews) | 8.5 (239 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (18 reviews) | 
| **Multi-step Planning** | Not enough data | 7.9 (17 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (18 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (19 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 7.9 (18 reviews) | 
| **Decision Making** | Not enough data | 7.8 (18 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **Freshdesk** | 8.7/10 | 533 |

#### Generative AI

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (79 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (79 reviews) | 

#### Process

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Mentions** | Not enough data | 8.6 (163 reviews) | 
| **Tickets** | Not enough data | 9.3 (485 reviews) | 
| **Macros** | Not enough data | 8.6 (372 reviews) | 

#### Channels

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Email** | Not enough data | 9.2 (480 reviews) | 
| **Social** | Not enough data | 8.7 (416 reviews) | 
| **Live Chat** | Not enough data | 8.8 (377 reviews) | 
| **Phone** | Not enough data | 8.5 (341 reviews) | 
| **Text** | Not enough data | 8.3 (59 reviews) | 

#### Insight

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Surveys** | Not enough data | 8.6 (383 reviews) | 
| **Reporting** | Not enough data | 8.7 (170 reviews) | 
| **Visitor Activity** | Not enough data | 8.6 (374 reviews) | 
| **Help Desk** | Not enough data | 9.1 (446 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | 8.1/10 | 8 |
| **Freshdesk** | 7.7/10 | 92 |

#### Generative AI

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **AI Text Generation** | 8.3 (8 reviews) | 7.8 (88 reviews) | 
| **AI Text Summarization** | 7.9 (8 reviews) | 7.7 (86 reviews) | 

### Player Support Platforms

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Player Support Channels - Player Support Platforms

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **In-Game Support** | Not enough data | Not enough data | 
| **Multi-Channel Access** | Not enough data | Not enough data | 
| **Self-Service Help Center** | Not enough data | Not enough data | 

#### Support Operations - Player Support Platforms

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Automated Resolution** | Not enough data | Not enough data | 
| **Player Context** | Not enough data | Not enough data | 
| **Case Management** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Deskpro | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Live Chat Software](https://www.g2.com/categories/live-chat)


**Unique to Freshdesk (7):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Player Support Platforms](https://www.g2.com/categories/player-support-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Deskpro | Freshdesk | 
|---|---|---|
| **Small-Business** | 46.3% | 48.6% | 
| **Mid-Market** | 46.3% | 39.9% | 
| **Enterprise** | 7.4% | 11.5% | 

### By Industry

#### Deskpro

- **Information Technology and Services:** 26.1%
- **Computer & Network Security:** 7.6%
- **Computer Software:** 6.5%
- **Mental Health Care:** 6.5%
- **Education Management:** 5.4%
- **Primary/Secondary Education:** 4.3%
- **Retail:** 3.3%
- **Higher Education:** 3.3%
- **Accounting:** 2.2%
- **Computer Networking:** 2.2%
- **Other:** 32.6%

#### Freshdesk

- **Information Technology and Services:** 17.0%
- **Computer Software:** 12.8%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.7%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.1%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

---
## Alternatives

### Alternatives to Deskpro

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- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
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- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7925 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7379 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2924 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1114 reviews)

---
## Top Discussions

### Deskpro

- Title: [What is Deskpro used for?](https://www.g2.com/discussions/what-is-deskpro-used-for) — 1 comment, 1 upvote
  > **Top comment:** "It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph..."

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [What is the difference between freshdesk and Freshservice?](https://www.g2.com/discussions/what-is-the-difference-between-freshdesk-and-freshservice) — 2 comments
  > **Top comment:** "Freshdesk and Freshservice are both customer support and helpdesk software solutions developed by Freshworks Inc. These platforms cater to different aspects..."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/deskpro-vs-freshdesk)