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Brittany G.
BG

Industry Analyst

Leading customer relationship tool for software companies

If you're a software company looking for the best way to manage leads, strengthen customer relationships, and improve team performance. There are several top CRM platforms worth exploring, such as Pipedrive, Hubspot Sales Hub, and Salesforce. These tools offer features like pipeline management, automation, and integration with tools developers and marketers already use. Here are some of the leading CRM solutions by business size:

Small Business CRM Tools

  • Pipedrive: Designed for simplicity, Pipedrive offers a clean visual sales pipeline and customizable workflows. It’s perfect for small dev teams and founders managing deals without a dedicated sales ops lead.
  • Freshsales: Combines email, phone, and automation features in one place. Its AI-driven lead scoring and ease of use make it great for startups and early-stage SaaS businesses.

Mid-Market CRM Tools

  • HubSpot CRM: Known for its ease of use and depth of marketing integration, HubSpot helps growing software teams connect sales, marketing, and support in one platform.
  • Zoho CRM: A flexible platform offering automation, lead management, and reporting. Zoho is great for mid-sized software companies needing control and customization without enterprise-level costs.

Enterprise CRM Tools

  • Salesforce Sales Cloud: Built for scale, Salesforce supports global sales teams with advanced reporting, integrations, and workflow automation—ideal for large SaaS companies with complex sales cycles.
  • Microsoft Dynamics 365 Sales: A powerful CRM that connects seamlessly with other Microsoft products. It’s well-suited for enterprises needing both CRM and ERP integration for managing end-to-end operations.

You can explore more tools like these in the full CRM software category. Whether you’re a startup just building your pipeline or an enterprise managing global sales teams, these CRMs can help you stay organized, close more deals, and grow efficiently.


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These are just a few CRM tools that I think any software company could use. I divide it out by business size and which ones I think would sutie the business size the best.

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