Convercent
Convercent
4.3 out of 5 stars
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Convercent Reviews & Product Details

Convercent Overview

What is Convercent?

As the leading global provider of ethics and compliance cloud software, Convercent connects ethics to business performance by weaving ethics and values into everyday operations in over 700 of the world’s largest companies. Convercent Applications: Convercent Helpline including - Whistleblower Hotline & Case Management Increase employee engagement and issues reported with the industry’s easiest-to-use helpline and case manager. Convercent Helpline offers global 24x7 phone, web, proxy, mobile texting and comprehensive case management for investigators to ensure your employee voices are heard and acted on for all issue reported, anonymous or not. Convercent Campaigns including - Policy Management & Online Training Simplify the administration of policy management, learning and training while increasing employee engagement. Convercent helps ensure employees both understand and sign the policies that support your company success while integrating with your HR system. Convercent Disclosures includes - Conflicts of Interest & Onboarding Questionnaires An extensive disclosure program is your best protection against misconduct and prosecution. Broaden your protection beyond the executive suite to eliminate institutional blindness. Convercent Insights includes - Board Reporting & Root-Cause Analysis See compliance and company-wide data in a way that highlights patterns, outliers and correlations. Convercent Insights helps you anticipate compliance hotspots before they appear, enabling targeted, proactive leadership. Convercent has almost 600 customers worldwide, including: Microsoft, Four Seasons Hotels and Resorts, Capgemini and Under Armour who care deeply about driving ethics to the center of their organizations.

Convercent Details
Website
Discussions
Convercent Community
Languages Supported
Arabic, German, English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified)
Product Description

As the leading provider of ethics and compliance cloud software, Convercent connects ethics to business performance by weaving ethics and values into everyday operations in more than 600 of the world’s largest companies. Its Ethics Cloud Platform, provides a suite of applications: Convercent Insights, Convercent Helpline, Convercent Campaigns, Convercent Disclosures and Convercent Third Party.

How do you position yourself against your competitors?

Convercent is a global, world-class ethics & compliance cloud based solution providing the only integrated solution built on a single platform and code-base combining Helpline, Campaigns, Disclosures, Third-Party and Insights. Our customer's define our user interface as modern and user friendly. Making our customers successful is a top priority. That's why we have dedicated Customer Success Managers for each customer.

Seller Details
Seller
Convercent
Company Website
Year Founded
2012
HQ Location
Denver, CO
Twitter
@Convercent
1,645 Twitter followers
LinkedIn® Page
www.linkedin.com
151 employees on LinkedIn®
Keith J.
KJ
Overview Provided by:
Keith Jensen
Senior Director, Demand Generation at Convercent
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Convercent Videos

Convercent - Who We Are

Convercent Screenshots

Convercent Demo - Ethics Overview
Convercent Demo - Convercent Dashboard
Convercent Demo - Policy Manager
Convercent Demo - Employee Scorecard

Convercent Downloads

Download
The Ethics Cloud Platform Overview

Convercent Reviews

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Patrick B.
PB
Loss Prevention Manager
Entertainment
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Convercent is one of the most customer oriented companies with which I've worked. Their product is user-friendly, dynamic, and in pace with the changing workforce. They constantly ask for customer feedback to improve their product to meet the needs of the workplace. Review collected by and hosted on G2.com.

What do you dislike?

I honestly have no negative comments about this company. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Have been with Convercent since the beginning. They continue to improve their product to keep up with technological changes and how employees prefer to communicate, allowing a solid ability to collect relevant data from employees so that we can better understand our needs to serve the workplace. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Convercent is our compliance platform for locations to report concerns in the workplace. We also use data collected to better understand root cause of issues to allow us to be more proactive in addressing common issues. Review collected by and hosted on G2.com.

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Response from Wendy Keefer of Convercent
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Thank you Patrick for your review on Convercent. We are excited to hear that your organization has become proactive in addressing issue root cause & help you better determine behavior in the future! I'm happy to hear that our goal of customer obsession has impacted you as our company deeply relies on our customer feedback as we continue to grow!

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AM
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

What sets Convercent apart is the team. Not only are they truly dedicated to building solutions for the ethics and compliance community, they are truly dedicated to their customers. They are also invested in fine tuning and improving their technology. I find the solution easy to use regardless of tech savvy. Review collected by and hosted on G2.com.

What do you dislike?

Navigating within the application can be clunky. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Realize this is a growing company that still has opportunities, but that is actively seeking those opportunities for growth and product improvement. This solution and team offers the chance for a partnership with the leaders in your ethics and compliance practice. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Convercent is a modern solution for compliance and ethics professionals. When you have a work force that is used to intuitive technology, this fits the bill. Review collected by and hosted on G2.com.

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Response from Wendy Keefer of Convercent
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Thank you Amy for your review on Convercent! We are thrilled to have you as a partner in Ethics and are glad you enjoy working with our team. We are invested in working on our product and truly hope we continue to make a difference for you and your organization!

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Open Discussions in Convercent
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What languages are supported by the Convercent Call Centers?
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AP
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The ease of use of the system; was easy to implement and administer; the customer service is excellent Review collected by and hosted on G2.com.

What do you dislike?

There are just a few requests for modifications to the way the fields operate or are displayed, but that is normal for software development. The translation feature is not great, i always need to get professional translation for issues reported in Spanish. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The need for a centralized incident management system. Streamlined process for the intake of compliance issues. An expected standard of an effective corporate compliance program. Review collected by and hosted on G2.com.

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Response from Wendy Keefer of Convercent
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Thank you for your review on Convercent! We are pleased to hear you're able to centralize your incident management system with our cloud platform. We understand the challenge of translations and are focusing this year on increasing our product flexibility.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

Ease of use, ease of setup, support from all facets of the Convercent team Review collected by and hosted on G2.com.

What do you dislike?

I don't have any complaints; the product works as advertised and is a huge benefit to us Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Allowing our employees, customers, and partners to safely raise concerns, and create an environment where doing so is encouraged Review collected by and hosted on G2.com.

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Response from Wendy Keefer of Convercent
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Thank you for your review on Convercent's products and team. We are thrilled you are seeing the business benefits of providing a voice for your employees, customers and partners and look forward to our continued partnership in helping you bring ethics to the center of your business!

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LB
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

How easy it is to navigate. Helps with all my risk management and training needs to eliminate fines. Review collected by and hosted on G2.com.

What do you dislike?

Nothing at all. Very groundbreaking and in a class of its own. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Mitagating risks, all compliance issues, and training employees. Review collected by and hosted on G2.com.

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Response from Wendy Keefer of Convercent
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Thank you Larry for your review on Convercent. We are delighted to hear how our Ethics & Compliance cloud platform helps your company reduce fines for non-compliance and provides you with the visibility to act! We are honored to be on the journey with you to help bring ethics to the center of your organization!

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AC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Convercent is always updating their features and giving you those updates for free. Very good customer experience and they make you feel like your opinion matters. Products are very intuitive usually and easy to use. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes there are glitches since they're constantly coming out with new things and new modules can be pricey. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Holistic view of employee reporting and multiple issue management (vendor management, CoC reporting management, etc.). Review collected by and hosted on G2.com.

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Response from Wendy Keefer of Convercent
edit

Thank you so much for taking the time to provide your review on Convercent! We are thrilled that you find our team always receptive and our applications user friendly. We understand we move fast and are investing on doing this better in the future!

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UE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

What do you stand for. This software helps you be what you want as a company. Review collected by and hosted on G2.com.

What do you dislike?

Software is not always functioning. That is frustarting. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Worth looking at for your companies compliance issues. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helping you stay compliant with your business. Sometimes over time we lose sight of simple rules or values, this keeps us honest.. Review collected by and hosted on G2.com.

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Response from Wendy Keefer of Convercent
edit

Thank you for your review on Convercent. We are thrilled to learn how we partner with you to help achieve your company goals. I'm thankful for your candor and appreciate your frustration from time to time. I have made it my goal to help reduce frustration so that you can benefit from our platform and feel heard in a manner that you would expect from a partner!

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IM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ease of document consolidation was surprising. The interface is easy to learn and teach. It’s not a difficult software to use. Review collected by and hosted on G2.com.

What do you dislike?

The data analytics need drastic improvement. Having the data isn’t enough if one cannot underwear stand the analysis. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Data and documention consolidation and analytics are both important. Review collected by and hosted on G2.com.

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Response from Wendy Keefer of Convercent
edit

Thank you for your review on Convercent. I am pleased to know you find our platform intuitive and easy to use when managing your Ethics & Compliance program at your company. Hearing that our analytics is in need of drastic improvement may be hard to hear, but the honest feedback is exactly what we crave to receive so we can in turn make our solution better and deliver what you need quicker. I will no doubt be sharing your feedback today with our product team. Please feel free to reach out to me personally, if comfortable, to provide any additional details that would be helpful in helping you get what you need.

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AA
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The platform is very easy to use and if I ever have an issue, i know the convercent staff is always there to help Review collected by and hosted on G2.com.

What do you dislike?

so far there hasn't been anything i've disliked.. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

tracking employee relation issues and keeping all documentation in one space Review collected by and hosted on G2.com.

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Response from Wendy Keefer of Convercent
edit

Hello and thank you for your review on Convercent. We truly are blessed to have such wonderful customers and love to hear we are making a positive impact on your ethics & compliance program in tracking employee relation issues!

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GC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Efficient Online tracking tool, Reporting functionality Review collected by and hosted on G2.com.

What do you dislike?

sign on issue

limitations on dashboards/reports

limitation on legacy data Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Hotline Tool Review collected by and hosted on G2.com.

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Response from Wendy Keefer of Convercent
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Thank you for your review! We are excited that you find our solution effective in tracking and reporting on data captured. We understand we have some outstanding issues with reporting and are working to resolve these issues.

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Convercent Pricing

Convercent Ethics Cloud
Please call
Call for pricing: 866-403-2713
Convercent Helpline with Whistleblower Hotline & Case Management
Please call
Call for pricing: 866-403-2713
See all 4 Convercent pricing levels

Convercent User Ratings

9.0
Ease of Use
GRC Platforms Average: 7.9
8.8
Quality of Support
GRC Platforms Average: 8.8
8.3
Ease of Setup
GRC Platforms Average: 7.6
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Convercent Categories on G2

GRC Platforms
Whistleblowing Software

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Convercent
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