# IBM OpenPages Reviews **Vendor:** IBM **Category:** [Enterprise Risk Management (ERM) Software](https://www.g2.com/categories/enterprise-risk-management-erm) **Average Rating:** 4.2/5.0 **Total Reviews:** 76 ## About IBM OpenPages OpenPages is an AI-powered, easy-to-use, and highly scalable GRC management solution that runs on any cloud and centralizes siloed risk management functions into a single environment. OpenPages lays emphasis upon ‘GRC is Everyone’s Business’ strategy by establishing a risk and compliance culture that promotes inclusiveness, consistency and transparency Easy-to-use, highly configurable and requires little/no training Saves time - Users are guided by an AI powered virtual assistant giving real-time answers to users. Improves data quality - AI suggested classifications help users reduce errors, mitigate risks and promote accuracy and efficiency in incident reporting and risk mitigation efforts. Reduces the knowledge gap - Users are guided by AI in the interface for areas like risk and compliance taxonomies. ## IBM OpenPages Pros & Cons **What users like:** - Users value the **scalability and customization** of IBM OpenPages for effective risk management and compliance handling. (12 reviews) - Users appreciate the **time-saving features** of IBM OpenPages, streamlining audits and internal incident management effectively. (9 reviews) - Users appreciate the **automation features** of IBM OpenPages, which enhance workflow efficiency and streamline compliance processes. (7 reviews) - Users value the **intuitive interface** of IBM OpenPages, finding it easy to navigate and utilize effectively. (7 reviews) - Users value the **security features** of IBM OpenPages, ensuring protection against data breaches and enhancing risk management. (7 reviews) - Users appreciate the **centralized audit management** in IBM OpenPages, enhancing collaboration and efficiency across departments. (6 reviews) - Users value the **centralized compliance management** of IBM OpenPages, enhancing efficiency and reducing departmental silos. (6 reviews) - Efficiency (6 reviews) - Customer Support (5 reviews) - Customizability (5 reviews) **What users dislike:** - Users find the **complexity** of IBM OpenPages can hinder usability, especially for new and occasional users. (3 reviews) - Users find the **high cost** of IBM OpenPages to be a significant drawback affecting overall satisfaction. (3 reviews) - Users find the **usability needs improvement** , citing complexities and a steep learning curve for new users. (3 reviews) - Users find a **steep learning curve** with IBM OpenPages, making it challenging for new and occasional users. (3 reviews) - Users find the **steep learning curve** of IBM OpenPages challenging, which complicates usability for new users and teams. (3 reviews) - Limited Customization (3 reviews) - Not Intuitive (3 reviews) - Customization Difficulty (2 reviews) - Difficult Customization (2 reviews) - Difficult Setup (2 reviews) ## IBM OpenPages Reviews ### 1. Powerful GRC Dashboards and Analytics, but Occasional Login and Update Issues **Rating:** 3.5/5.0 stars **Reviewed by:** shivaramakrishna c. | Software Designer , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about IBM OpenPages?** What I like best about IBM OpenPages is its ability to centralize governance, risk, and compliance management in one platform. It provides powerful dashboards, automation, and analytics that help organizations identify risks early and ensure regulatory compliance efficiently. **What do you dislike about IBM OpenPages?** Mostly when we are trying to login sometimes I face issues like it won't login my account and still continues like that. Whenever we are applying s jobs in IBM we may face login issues and when we apply the job then it will not be updated so these are only the two problems faced by all the people who are applying for it. **What problems is IBM OpenPages solving and how is that benefiting you?** IBM OpenPages solves the challenge of managing governance, risk, and compliance in a centralized system instead of multiple disconnected tools. It helps organizations identify and monitor risks, automate compliance workflows, and generate better reports. This benefits me by providing better visibility into risks, improving decision-making, and reducing manual effort. ### 2. Transforms Risk Management and Compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Charlotte W. **Reviewed Date:** January 21, 2026 **What do you like best about IBM OpenPages?** What I like most about IBM OpenPages is the visibility it gives us into risk and compliance across the business. Instead of reacting to issues after they become problems, we can spot trends early and see where controls are breaking down. The dashboards and reporting make it easier to explain risk to leadership in a way that actually makes sense, not just in technical terms. I also appreciate how structured it is. It forces better discipline around risk assessments, issue management, and remediation, which has improved how teams follow processes. Once it’s set up properly, it becomes a reliable source of truth that people trust, especially during audits and reviews. One thing that works especially well with IBM OpenPages is how it supports long-term consistency. Once processes are defined and embedded, it’s easier to keep everyone aligned even as teams change or new requirements come in. That stability really helps during audits and reviews because there’s a clear trail of decisions, actions, and ownership. I also like how well it handles complex structures. If you’re dealing with multiple business units, risk categories, or regulatory frameworks, OpenPages can handle that without feeling patchy. Over time, it becomes less about just meeting compliance needs and more about improving how the organization actually thinks about risk. **What do you dislike about IBM OpenPages?** One area that could be improved is usability. IBM OpenPages is powerful, but it can feel heavy and complex, especially for new users or teams that only use it occasionally. There’s a learning curve, and some workflows take more clicks than they probably should. Customization can also be a bit challenging. While it’s flexible, making changes to fields, workflows, or reports often requires admin support and careful planning, which slows things down when business needs change. Reporting, in particular, could be more intuitive. You can get the data you need, but it sometimes takes extra effort to build reports that are clean and easy to use without relying on technical expertise. **What problems is IBM OpenPages solving and how is that benefiting you?** I use IBM OpenPages to centralize risk and compliance, reducing fragmentation from spreadsheets and disconnected tools. It improves visibility into risk exposure, accountability for issues, and consistency in frameworks, making reporting reliable and decision-making easier. ### 3. Automates Security Tasks, But Pricey **Rating:** 4.0/5.0 stars **Reviewed by:** Madhav B. | Page Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2026 **What do you like best about IBM OpenPages?** I use IBM OpenPages for security purposes of my enterprise. I like most about it is that it could create and change workflows easily. It gives me control, automation, and faster decision-making. **What do you dislike about IBM OpenPages?** It's too costly. **What problems is IBM OpenPages solving and how is that benefiting you?** IBM OpenPages helps prevent cybersecurity attacks and secures enterprise data, giving me control, automation, and faster decision-making. ### 4. Initial Navigation Challenges, But Simplifies Work Once Learned **Rating:** 2.5/5.0 stars **Reviewed by:** Brooke B. | Field Staffing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about IBM OpenPages?** Once you get the hang of it, it is easy to use and takes a lot of the additional work away. **What do you dislike about IBM OpenPages?** It was a little difficult to navigate at first. **What problems is IBM OpenPages solving and how is that benefiting you?** Stay in compliance for our audits. ### 5. I have optimized my work processes and saved time. The platform is very efficient and reliable. **Rating:** 5.0/5.0 stars **Reviewed by:** Alan M. | Lider de Gestión Cuantitativa de Riesgos Operacionales, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2024 **What do you like best about IBM OpenPages?** The flexibility of IBM OpenPages is what I value the most. I can customize the dashboards, views, objects, and reports to tailor them to the specific needs of the Bci team. This helps us make more informed decisions. **What do you dislike about IBM OpenPages?** One of the things that can be challenging at first is the learning curve. IBM OpenPages is a very comprehensive tool and may require a certain investment of time to master all its functionalities. **What problems is IBM OpenPages solving and how is that benefiting you?** IBM OpenPages helps me manage my organization's risks more efficiently. By centralizing all risk-related information on a single platform, I can identify, assess, and mitigate potential threats more effectively. This allows me to make more informed decisions and protect the company's assets. Additionally, it helps me comply with regulatory requirements more easily. ### 6. Streamline Compliance and risk management with IBM OpenPages **Rating:** 5.0/5.0 stars **Reviewed by:** Sumesh K. | Technical Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about IBM OpenPages?** It centralizes ris, compliance, audit, and policy management in one place, redusing silos across department. AI & Automation with watson integration, it offers smart insight, risk prediction, and automation of repetitive compliance task. **What do you dislike about IBM OpenPages?** User interface while functional, th UI may feel outdated or unintuitive compared to newer GRC tools, depending on the version used. **What problems is IBM OpenPages solving and how is that benefiting you?** Many organizations mange risk and compliance separately across department. Open pages unifies them on a single platform. Replaces spreadsheets, email, and fragmented tools with automated workflows and real-time data tracking. ### 7. A Secure Software To Use **Rating:** 5.0/5.0 stars **Reviewed by:** jian. t. | Lawyer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about IBM OpenPages?** IBM OpenPages is a secure platform to use. Through it's third party & supplier risk management software, it protects as from data breaches. It is simple to implement this software. **What do you dislike about IBM OpenPages?** There is absolutely nothing wrong with IBM OpenPages. **What problems is IBM OpenPages solving and how is that benefiting you?** Our data is the most important thing to us and because so many people try to hack into our systems, we need to protect and maintain our data integrity because of this we had to engage with IBM OpenPages third party & supplier risk management software because it protects us from threats. This software evaluates risks and this helps alot so that we can be one step ahead at all times. ### 8. IBM OpenPages-BEST GRC SOFTWARE **Rating:** 4.5/5.0 stars **Reviewed by:** Vishal D. | Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2024 **What do you like best about IBM OpenPages?** It is very helpful for Ensure compliance with regulations and it is very helpful for Risk Management, Audit Management and Analytics the Risk And it is very Great tool to help us to insight the data and it is very easy to deploy. **What do you dislike about IBM OpenPages?** The Cost is high as compared to other GRC tools, and There is some hurdles in User adoption. **What problems is IBM OpenPages solving and how is that benefiting you?** Its Integrated very easily and Provides the centralised data management, and support is very helpful and we are in loved with this software ### 9. Best tool for risk management. **Rating:** 5.0/5.0 stars **Reviewed by:** Quinta. M. | Product manager, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about IBM OpenPages?** It provides us with ability to keep all the records of internal incidents in the organisation and monitoring the key indicators of risks. It provides us with the most valuable features which are the workflow engine , calculations and security rules which guides our activities preventing loss and mistakes in the organisation. It's interface is very intuitive and easy to use by the customers. **What do you dislike about IBM OpenPages?** It has alot of benefits to the organisation hence we have no dislike about it. **What problems is IBM OpenPages solving and how is that benefiting you?** It has enabled the members to accurately provide genuine service since they get alerts on risk during their activities. ### 10. IBM OpenPages A Fantastic Software **Rating:** 5.0/5.0 stars **Reviewed by:** owen. k. | News Correspondent, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about IBM OpenPages?** It is an easy to use platform that has a user-friendly interface. It has an active customer support team. I love IBM OpenPages because it AI-powered. I love it's GRC management solutions for it can run on any cloud. I love the way AI has been used to assist users. **What do you dislike about IBM OpenPages?** There is nothing to dislike with this platform. **What problems is IBM OpenPages solving and how is that benefiting you?** It has reduced the heavy workload that I had on back. IBM OpenPages amazing software has AI assistant that I have integrated with. This helps customers to get 24/7 assistance virtually and in real-time meaning there are no delays. ### 11. Best security and risk taker platform **Rating:** 5.0/5.0 stars **Reviewed by:** Lian_ K. | Product manager, Law Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about IBM OpenPages?** It has the ability to monitor the key indicators and record the internal incidents in our organisation making all the activities run as planned. It has reporting and workflow features which stands out to be more valuable to our organisation. It's interface is very intuitive and is very user friendly enabling the team member to work as required. **What do you dislike about IBM OpenPages?** I have many likes about it hence I have no dislike about it. **What problems is IBM OpenPages solving and how is that benefiting you?** It's ability to report and always avoid taking risk enables us to incur more benefits since members are always warned. ### 12. IBM esignature **Rating:** 5.0/5.0 stars **Reviewed by:** Meredith B. | Tech, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about IBM OpenPages?** customizable workflows, unified risk management and user friendly interface. **What do you dislike about IBM OpenPages?** steep learning curve, cost and customization limitations. **What problems is IBM OpenPages solving and how is that benefiting you?** policy and compliance management, incident management and response. ### 13. IBM OpenPages A Scalable Platform **Rating:** 5.0/5.0 stars **Reviewed by:** edz. r. | Journalist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about IBM OpenPages?** This platform is scalable, it fits our company size well. I love this platform for it allows customizations. It is very good for managing risks through it's GRC software. It has also streamlined compliance with evolving regulations. **What do you dislike about IBM OpenPages?** I haven't found even one reason to turn on IBM OpenPages am just fine with it. **What problems is IBM OpenPages solving and how is that benefiting you?** Eliminates fragmented risk management processes by centralizing data and workflows and because of this I now can gain a comprehensive view of organizational risks through centralized dashboards and reports. ### 14. Best Risk Management Software **Rating:** 4.5/5.0 stars **Reviewed by:** nanda c. | Lead Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2025 **What do you like best about IBM OpenPages?** I like risk and compliance management, scalability and AI intergration **What do you dislike about IBM OpenPages?** complex implementation, high cost, UI is not modern, Limited mobile capabilities **What problems is IBM OpenPages solving and how is that benefiting you?** my company always struggles with risk management procees as we did not have proper process to follow, using this it became easy for us in managing the risk and compliance management ### 15. IBM DEMONSTRATES A CONSTANT CONCERN FOR THE CUSTOMER. **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel C. | JEFE DE CALIDAD DE AUDITORÍA, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about IBM OpenPages?** PERMANENT SUPPORT AND CONCERN. **What do you dislike about IBM OpenPages?** THE REPORTING. COGNOS DOES NOT MANAGE TO CONVINCE AND IT IS VERY DIFFICULT TO GENERATE REPORTS SINCE IT IS NOT VERY USER-FRIENDLY. **What problems is IBM OpenPages solving and how is that benefiting you?** CONTRIBUTE TO THE MANAGEMENT OF OUR AUDITS AND FOLLOW-UP ON THE OBSERVATIONS RAISED TO THE ADMINISTRATION. ### 16. Highly recommend IBM Openpages **Rating:** 4.5/5.0 stars **Reviewed by:** Martin O. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about IBM OpenPages?** Their support has been very responsive and helpful with our needs as we work to get the most out of the tool. **What do you dislike about IBM OpenPages?** IBM Openpages is better than other tool I have no disks about it I highly recommend it to new users. **What problems is IBM OpenPages solving and how is that benefiting you?** Our team utilizes IBM OpenPages on a daily basis to conduct our control testing activities, manage and preserve our Risk Control Matrix (RCM), and streamline document requests that are accessible to both internal and external audit teams ### 17. Review for IBM OpenPages. **Rating:** 4.5/5.0 stars **Reviewed by:** Nicholas O. | Audit Platform Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2024 **What do you like best about IBM OpenPages?** With IBM Openpges, all the modules are connected, so you can easily see information free one module in another. This makes it much simpler to assess reisks quickly and effectively. **What do you dislike about IBM OpenPages?** IBM OpenPages Connects different risk management modules, allowing them to share data seamlessly. This integration gives you a centralized view of risks across various areas like IT, operations, and compliance, making it easier to assess and manage risks efficiently. **What problems is IBM OpenPages solving and how is that benefiting you?** Diligent helps us cut down on manual tasks by automating processes within the paltform, and it offers a central place to store everything realated to audits. ### 18. Starting slowly but gaining momentum. **Rating:** 4.5/5.0 stars **Reviewed by:** Ashwani P. | Lead Technical Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about IBM OpenPages?** I enjoy keeping track of my team's progress on audits, and i'm looking forward to the automation that IBM openpages will bring, especially with the Robotics application. **What do you dislike about IBM OpenPages?** To automate a business process, we need to use several tools like reports manager, results manager, robots, and storyboards. it would be really helpgful to have one easy place to do everything... **What problems is IBM OpenPages solving and how is that benefiting you?** We use analytics for our internal audits. We can share our findings with audit teams and works together. Audits logs and scripts help us mange it all. ### 19. A quick review on IBM OpenPages **Rating:** 4.5/5.0 stars **Reviewed by:** Robert_ M. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2024 **What do you like best about IBM OpenPages?** My overall experience in building work cases in Openpages has been very efficient as it has linking functionalies which has made all aspects available in real time. Also i like how it has good interface for policy reviews. **What do you dislike about IBM OpenPages?** I have nothing to dislike since it serves me right. **What problems is IBM OpenPages solving and how is that benefiting you?** It is very helpful to ensure compliance with regulations and it's very helpful for risk management. ### 20. Best solution for Risk and Compliance at 2024..!! **Rating:** 4.5/5.0 stars **Reviewed by:** Blak. A. | Country Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about IBM OpenPages?** I like how it has really helped us to integrate with various risk management modules that has helped us with seamless data sharing. Very user friendly and pocket friendly to it's users. **What do you dislike about IBM OpenPages?** It provides us with a holistic view of our organizational risks..nothing that i dislike towards it. **What problems is IBM OpenPages solving and how is that benefiting you?** It has improved the efficiency and performance of the management process. ### 21. Enterprise Risk management to consider..!! **Rating:** 4.5/5.0 stars **Reviewed by:** Adewale. O. | Sales funnel &marketing automation expert, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about IBM OpenPages?** It was pretty fast to navigate through the application and easy to use. With it , it has really helped us to understand the overall governance model and helped us in conducting risk management. **What do you dislike about IBM OpenPages?** I honestly have nothing to dislike towards this great platform. **What problems is IBM OpenPages solving and how is that benefiting you?** It was very helpful in conducting comprehensive security assessment. ### 22. Robust system, with lack of governance and adequate support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about IBM OpenPages?** The system allows a freedom to the company's scenarios that exceeds other tools. The updates in recent years have been bringing many new items to the system, which expand its range of products and quality. **What do you dislike about IBM OpenPages?** IBM's team support is not adequate for the size of the company we operate in. This leaves much to be desired in this regard, which greatly reduces satisfaction with the product and other IBM products. **What problems is IBM OpenPages solving and how is that benefiting you?** All the problems directed to IBM have been handled in a manner unsatisfactory to what we envision as excellence. ### 23. 03.12.2024 BEST RISK AND COMPLIANCE SOLUTION EVERY 24.7.12.365 **Rating:** 5.0/5.0 stars **Reviewed by:** Melvin. D. | Cooperative director , E-Learning, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about IBM OpenPages?** I enjoy keeping track of my workmates progress on audits Simple and easy to use It is cost effective Pocket friendly It has good interface for policy reviews **What do you dislike about IBM OpenPages?** There is nothing I dislike about this platform is Is the best **What problems is IBM OpenPages solving and how is that benefiting you?** It has helped us manage risks that come with technology ### 24. Enhance Risk Management with IBM OpenPages…!! **Rating:** 4.5/5.0 stars **Reviewed by:** Robert. E. | Senior software engineer , E-Learning, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about IBM OpenPages?** Content reporting and workflow features stand out as the most valuable feature with IBM OpenPages. Also i like it's calculation and security rules while using it. **What do you dislike about IBM OpenPages?** Everything is perfect,nothing to dislike. **What problems is IBM OpenPages solving and how is that benefiting you?** It provided us with intuitive interface and excellent AI capabilities. ### 25. A great GRC platform with ability to grow and evolve..I recommend it 100% **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa. P. | Risk and compliance manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about IBM OpenPages?** It provides a comprehensive platform for GRC needs. Also it has helped us to manage risks that come with technology. Customer support is great. **What do you dislike about IBM OpenPages?** No negative feedback regarding it since it serves us well. **What problems is IBM OpenPages solving and how is that benefiting you?** Risk management ### 26. Best Governance Risk & Compliance Application **Rating:** 5.0/5.0 stars **Reviewed by:** Yadu N. | Audit Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about IBM OpenPages?** IBM Openpages has vast features in that I am doing risk management, policy Management and incident management It runs smoothly and in policy procedure ensuring all employee are informed and compliant **What do you dislike about IBM OpenPages?** its very complex as per user interface prospective and cost is too high **What problems is IBM OpenPages solving and how is that benefiting you?** My overall experience with this product is good, as per management perspective and audit management ### 27. Analysis capabilities to users across various domains **Rating:** 4.0/5.0 stars **Reviewed by:** Tiago O. | Field Support Technician, Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about IBM OpenPages?** IBM Watson NLC exhibits an impressive level of accuracy when it comes to classifying text. It can comprehend and interpret complex language nuances, making it a reliable choice for various applications such as sentiment analysis, content categorization, and intent recognition. Its ability to classify text with high precision contributes to the overall reliability of its results. **What do you dislike about IBM OpenPages?** Although IBM Watson NLC supports several major languages, there may be limitations when working with less commonly used languages or dialects. Users working with non-mainstream languages might face challenges in achieving the same level of accuracy and precision as they would with more widely supported languages. However, IBM is continually expanding its language coverage, so this limitation may improve over time. **What problems is IBM OpenPages solving and how is that benefiting you?** Understanding the sentiment or emotional tone of text is crucial in many contexts, such as social media monitoring, market research, and customer feedback analysis. NLC helps in analyzing the sentiment expressed in text, whether it's positive, negative, or neutral. This enables businesses to gain insights into customer opinions, identify trends, and make data-driven decisions to enhance products or services. ### 28. Support Evaluation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about IBM OpenPages?** Today I feel that communication is better, it is much easier to solve problems via ticket. **What do you dislike about IBM OpenPages?** The way the first service is considered is not when the problem is being solved, but rather just informing that the case has arrived. I think the response time becomes a bit distorted. **What problems is IBM OpenPages solving and how is that benefiting you?** The openpage is used by our business area, I handle the opening of tickets according to problems found by the team and act as an intermediary between users and IBM. ### 29. IBM Watson NLP Classifier review **Rating:** 4.0/5.0 stars **Reviewed by:** Divyaprakash P. | Office Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about IBM OpenPages?** I like NLC for its high accuracy and precision in analyzing text data and providing insights.Also it uses machine learning algorithms to understand the context and nuances of natural language making it effective in identifying patterns and relationships in large datasets so. **What do you dislike about IBM OpenPages?** Sometimes I find the pricing of NLC to be high, especially for small businesses or individuals. I am aware about that this cost of using NLC depends on factors such as the amount of data analyzed, the number of classifiers created, and the level of support required, still its too high. **What problems is IBM OpenPages solving and how is that benefiting you?** I have a problem with categarization, so I am using it to categorise and tag content, making it easier to search and retrieve information . Another problem is analysing social media posts, customer reviews, and other forms of text data to determine the sentiment or attitude expressed in the text. So this, many problems right now I am solving with IBL NLC ### 30. Powerful Analytics and Customizable tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Gowtham S. | Senior Quality Assurance Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about IBM OpenPages?** Provides very high text analytics ( Extracts data directly from the metadata). It is highly customizable and can be changed based on our domain. Large data sizes can be handled without worry because the cloud deployment option is available. Fastly Scalable. **What do you dislike about IBM OpenPages?** Data Security: Since data is stored in cloud servers. Little worried about data going out of the environment. Not highly integration supported: Integrating the tool with other tools is challenging. Sometimes need, many data sets are to train and receive reliable results. **What problems is IBM OpenPages solving and how is that benefiting you?** To Make keynotes from the paragraph. To extract the keywords from the text and use them to Classify and create questions based on the keywords. Classification of the keywords and use them for chatbot support answers. ### 31. Customizable risk management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Julian S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about IBM OpenPages?** Customizable workflows and calculations help us to automate business processes. Especially the questionnaire functionality meets our requirements. Lastly, the product support team always provides clear instructions and resolves issues quickly. **What do you dislike about IBM OpenPages?** The integrated reporting tool Cognos is not easy to use for beginners. Additionally, the access management possibilities are rather powerful but very complex at the same time. **What problems is IBM OpenPages solving and how is that benefiting you?** OpenPages heavily facilitates the capturing, monitoring and tracking GRC assessments and issues. It provides a holistic view of the organizational risks. ### 32. Thanks for made our insights simple **Rating:** 4.0/5.0 stars **Reviewed by:** Sivaraj C. | Search Engine Optimization Analyst (In house SEO), Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about IBM OpenPages?** First of all, thanks for creating a product like this. This is an excellent one that helps us to collect our data insights. Now we can analyze our client's language. It helps us to take better steps in our product. **What do you dislike about IBM OpenPages?** We have been using this tool for the last few months, till now, it's solving the issues we had. In my opinion, we didn't find any dislinking issues. Overall, the progress has been satisfactory thus far. **What problems is IBM OpenPages solving and how is that benefiting you?** We have a set of audiences' text data to analyze. Before this product, we had used some product that was not satisfactory. This one helps us analyze the data and the opportunities to change our view of studying. ### 33. IBM Watson Natural Language Classifier for categorize and classify the text **Rating:** 5.0/5.0 stars **Reviewed by:** NARENDRA PAL SINGH R. | PROF., Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about IBM OpenPages?** It is effortless to use. Using it, upload your text data and classify it easily. We can use this data classification to analyze social media analysis and email filtering or several applications where we can use it. **What do you dislike about IBM OpenPages?** As I am using it, I do not find any specific point where I can dislike it. It supports multiple languages and the quality of qualification based on language. **What problems is IBM OpenPages solving and how is that benefiting you?** It is beneficial where we require categorization required. It is helpful for Virtual Assistants or chatbots to understand user queries. It can be used to categorize products on the e-commerce platform automatically. It will be beneficial to organize unstructured data as well. ### 34. Watson NLP Classifier **Rating:** 3.5/5.0 stars **Reviewed by:** Sharath G. | Data Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about IBM OpenPages?** You can create own classifier with set of input and correct classes after the training new classifier can accept new questions or queries from the user. Immediate Response - It can respond quickly to customers queries effeciently **What do you dislike about IBM OpenPages?** Limited knowledge - It has likited knowledge and hence may occasionally generate incorrect information. Limoted capacity for processing extended chats it cannot understand the nuances of human conversation od humor sarcasm. **What problems is IBM OpenPages solving and how is that benefiting you?** It was mainly created to support customer techsupport industry where it can be used as a virtual assistant to answer few of the common tech related issues which useres face in day to day life. This would internally helps to reduce manual tech support intervention ### 35. IBM Watson Natural Language Classifier **Rating:** 4.0/5.0 stars **Reviewed by:** Nidhi S. | Software Development Engineer 2, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about IBM OpenPages?** IBM Watson Natural Language Classifier is the best for text data analysis. It helps us detect people, events, & other types of entities mentioned in the input content given to it using its out-of-the-box capabilities. **What do you dislike about IBM OpenPages?** The price of NLC is a bit on the higher end. Hence, it becomes slightly difficult for individuals/small businesses to use it. Apart from that, due to its constrained knowledge, it sometimes produces results with a high degree of inaccuracy. **What problems is IBM OpenPages solving and how is that benefiting you?** IBM Watson Natural Language Classifier is making text data analysis easy and increasing the productivity of the team. IBM Watson is highly responsive to its client's requirements. ### 36. A good question answering computing system for non techinical's to understand business. **Rating:** 4.5/5.0 stars **Reviewed by:** Ashish G. | Data Platform Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about IBM OpenPages?** It's straightforward to use, and no special training is required. A series of documentation is available to assist. No need for a Data engineer for data processing **What do you dislike about IBM OpenPages?** As the AI uses several algorithms for classified data, so can not expect faster processing, so this is just a limitation. There may be a chance of improvement in coming versions **What problems is IBM OpenPages solving and how is that benefiting you?** It help to extract expected past sales records from CVV files and help us to dive promotions in the right directions . Which helps to increase sales and generates leads for the new businesses ### 37. A Very easy to use service that does the exactly what I need **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about IBM OpenPages?** I have been working with the IBM Watson Natural Language Classifier for years not and I have seen this product come extremely far. I think IBM Watson has been very responsive to their customer needs in providing a solution to training and productionalizing a NLC that doesn't require a massive amount of technical expertise. That being said it still allows for power-users to go in there and get a high amount of customizability if they desire **What do you dislike about IBM OpenPages?** This is not as much of a dislike but more of a frustration, sometimes I have struggled with getting the classifier to be accurate enough because I have not provided enough nuance in my training data. Creating all that training data can be super time-consuming which can be no fun. I think some of this will change as NLP large-language models continue to become the industry standard and continue to develop their applicability to infer information from text. **What problems is IBM OpenPages solving and how is that benefiting you?** We were able to quickly categorize support emails to extract root causes which allow us to triage and increase the speed at which we help out customers ### 38. OpenPages is an awesome GRC product **Rating:** 5.0/5.0 stars **Reviewed by:** Ian S. | Director, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about IBM OpenPages?** The task focussed UI views along with the workflow and calculation engines allow solutions to be easily configured to meet client needs with mostly configuration. This means that solutions can be delivered in an Agile approach allowing teams to quickly build and deploy new/amended solutions. **What do you dislike about IBM OpenPages?** Personally I would like more capability for both administators and users to create multiple homepage dashboard panels, and for local panels, to be able to share them with their local teams. This would reduce overheads of creating multiple profiles to have different dashboards. Having said that, the simplicity and flexibility of how users can setup their own dashboards is very impressive. **What problems is IBM OpenPages solving and how is that benefiting you?** Bringing innovative solutions out and constantly improving the platform capability. The new RCM integrations for example is really helping clients think through their challenges for regulatory compliance, policy compliance etc and providing some neat out of the box integrations to help ingest the external data. ### 39. Powerful Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Andrea M. | Configuration engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about IBM OpenPages?** OpenPages is very configurable while also providing an object model to help guide development. The ability to associate objects is HUGE when looking at this product in a global scale for a large company. Tailored views allows each group of our customers to see what they would like to see, and the new addition of custom email tempaltes for workflows is a great added bonus. **What do you dislike about IBM OpenPages?** Guidance from IBM is a bit lacking when it comes to best practices and suggested use cases. We don't want to start going down a path that would cause us tech debt in the future. There is no real documentation on recommended ways to configure the product. **What problems is IBM OpenPages solving and how is that benefiting you?** IBM OpenPages provides a holistic view of eGRC in our enterprise across all modules in use. Also, it brings a one-stop shop instead of being a mix of vendor apps and excel sheets. ### 40. Watson NLU has opened wide range of options **Rating:** 4.0/5.0 stars **Reviewed by:** Avijit C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about IBM OpenPages?** After introducing the NLU classifier, I feel IBM Watson has been very useful and can be implemented and utilised across various problems and solutions making it a one stop for various solutions. **What do you dislike about IBM OpenPages?** Although, it can be a one stop, still the API rate limit and cost can be something that can be improved. **What problems is IBM OpenPages solving and how is that benefiting you?** Analysing tones for customer and agent in contact centre setting. ### 41. Excellent Tool - Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Dharmik P. | Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about IBM OpenPages?** I should admit that I initially studied on Watson and later switched to other platforms, but I am pleased I did because it enabled me to ensure we never employed a medical platform. NLU has the highest level of accuracy in the industry. **What do you dislike about IBM OpenPages?** No issue has been found till now, and it is working fine for my organisation correctly till now. **What problems is IBM OpenPages solving and how is that benefiting you?** I appreciate how easy and simple it to use and it is more user-friendly for us.Several features are available to use, all of them levels for sentiment, subjectivity and polarity are accurate. ### 42. Good Accuracy **Rating:** 4.0/5.0 stars **Reviewed by:** Shubham G. | Software AI Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about IBM OpenPages?** One of the best text classification classifiers with good accuracy and easy to fine-tune on domain-specific tasks. Easy to implement and deploy to a server in a quick time **What do you dislike about IBM OpenPages?** More advanced open source NLP classifier models are available which could be better alternative for the classification task. **What problems is IBM OpenPages solving and how is that benefiting you?** Some of the text classification tasks, like sentiment analysis and intent classification on user query ### 43. MY WNL Classifier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about IBM OpenPages?** IBM Watson Natural Language Classifier is a fantastic tool for classifying coding languages. Using this tool helps to understand the coding languages very quickly. **What do you dislike about IBM OpenPages?** I don't think there is anything to dislike about this tool. However, continuous feedback is required to keep improving this tool's usage for all users in an organization. **What problems is IBM OpenPages solving and how is that benefiting you?** It benefits all users who find it difficult to understand the coding languages. This tool simplifies the language understanding process and makes it easy for the user. ### 44. IBM Watson Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2023 **What do you like best about IBM OpenPages?** Easy to classify text into different categories, and it gives you the ability to customize the categories to fit your needs. **What do you dislike about IBM OpenPages?** It did not get better as we expected it to when continuously using it, I think it might have fallen just a little bit compared to other alternatives in the market today, but early on it was much better. **What problems is IBM OpenPages solving and how is that benefiting you?** We were looking to solve text classification, particularly from our customer side. IBM was supposed to help us do it farily quickly and easily early on, when this was a much harder task to accomplish with fewer helping tools. ### 45. IBM Watson Natural Language Classifie **Rating:** 4.5/5.0 stars **Reviewed by:** Mahmoud I. | Partner Care Quality Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about IBM OpenPages?** how easy is it to audio instantly with a modern, intuitive interface, Investigate audio recordings effortlessly. **What do you dislike about IBM OpenPages?** I think it still needs more development, however over all so far so good **What problems is IBM OpenPages solving and how is that benefiting you?** saving time, a lot of effort specially when investigating the calls. ### 46. Best in the category **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2023 **What do you like best about IBM OpenPages?** -It classifies text with great accuracy. - It understands and comprehends a lot of languages and provides meaningful insights. **What do you dislike about IBM OpenPages?** -Has Limitations to some languages not all the languages are supported. - Find it costly. **What problems is IBM OpenPages solving and how is that benefiting you?** - I used it in my organization, and it was very helpful for the research team. - It Helped us find out specific key terms from a set of texts and helped us in our daily business process optimization. ### 47. Best match phrase for key inputs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about IBM OpenPages?** It returns best matching classes for the short text inputs given . With minimum words we are able to obtain the best results in detail oriented form. **What do you dislike about IBM OpenPages?** The accuracy is better but still it can be improved so that we can make it involved in powerful automations. **What problems is IBM OpenPages solving and how is that benefiting you?** We use it mainly for product search with different short keys of customers. ### 48. End-to-End integrated GRC **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about IBM OpenPages?** It is scalable, covering modules in operational risk, regulatory compliance, IT governance/services, internal audit, model risk, third-party risk, data privacy... etc. There might be more, but the underlying framework governance is robust. It's reporting COgnos tool is also easy to use (if the package is loaded). **What do you dislike about IBM OpenPages?** Visualisation of the risk analytics and to translate the risk insights for non-tech user. 3 complanies I worked with, they all had specilaised team to customise visualisation dashboards outside of OpenPages. **What problems is IBM OpenPages solving and how is that benefiting you?** It's object model is robust that I can trust the data extracted, and able to investigate with ease from its logical model connections. This integration made the end-to-end holistic view possible, a tthe unser interface level. ### 49. All in one tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about IBM OpenPages?** There are plents of things that I like about this, but the most important one is how easy it is to extract all categories and classification from unstructured data. **What do you dislike about IBM OpenPages?** I did stumble upon some issues, but those were from my understanding POV; these are not worth mentioning, so theres nothing that i dislike. **What problems is IBM OpenPages solving and how is that benefiting you?** It made my analytical job so easy; all tools are handy and easily accessible. It's straightforward to pull meta data information. ### 50. Best Natural Language Interpreter that Helps Decision Making. **Rating:** 4.0/5.0 stars **Reviewed by:** piyush s. | Senior Associate - Application Development, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2022 **What do you like best about IBM OpenPages?** IBM Watson Natural Language Classifier is one of its kind Language Classifier that in a go return you the best matches/approximate classes for sentences/phrase and outcome. Secondly, the response time is very less, as soon as we submit a question we get keys to the best matching answer/s.For developers it outputs the JSON format data with class name - conditions and confidence level of the question asked in cases, that JSON can be used widely in integration with code etc. **What do you dislike about IBM OpenPages?** One drawback I felt is Training Data i.e the training data to this Classifier can also be auto-suggested instead of giving manually, like some suggestions to the Training data can be given if we enter any Topic. For example, if we sat Toy, so Training data related to Toy can we auto-suggested by the system. Another thing is confidence in some Topics that can be improved in coming updates is system i.e accuracy can be improved. **Recommendations to others considering IBM OpenPages:** I strongly recommend IBM Watson Natural Language Classifier in a purpose to put AI to work . **What problems is IBM OpenPages solving and how is that benefiting you?** It helped a lot in supporting our Customer support executives on daily basis. ## IBM OpenPages Discussions - [What is Watson discovery?](https://www.g2.com/discussions/what-is-watson-discovery) - [What is the best GRC tool?](https://www.g2.com/discussions/ibm-openpages-with-watson-what-is-the-best-grc-tool) - [What is IBM OpenPages?](https://www.g2.com/discussions/what-is-ibm-openpages) - [What is IBM OpenPages with Watson?](https://www.g2.com/discussions/what-is-ibm-openpages-with-watson) - [View IBM OpenPages pricing details and edition comparison](https://www.g2.com/products/ibm-openpages/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-16+04%3A07%3A31+-0500&secure%5Bsession_id%5D=a05c5b89-f762-4a62-92bf-7e3bb90fe301&secure%5Btoken%5D=f628b0c7689e6cdb6be9617e6eb03b3bb17e69a19209e4dbc4620b26b455ad59&format=llm_user) ## IBM OpenPages Features **Functionality** - Customized Vendor Pages - Centralized Vendor Catalog - Questionnaire Templates - User Access Control **Planning** - Program Management - Resource Modelling - Recovery Plans - Templates **Risk Assessment** - Scoring - AI **Generative AI** - AI Text Generation **Generative AI** - AI Text Summarization - AI Text Generation **Generative AI** - AI Text Generation - AI Text Summarization **Operational Risk Management** - Operational Risk Methodology - Operational Risk Classification - Operational Risk Identification **Risk assessment** - Risk Scoring - 4th Party Assessments - Monitoring And Alerts - AI Monitoring **Execution** - Crisis Management - Emergency Notifications - Workflows **Risk Control** - Reviews - Policies - Workflows **Workflows - Audit Management** - Audit Trail - Recommendations - Collaboration Tools - Integrations - Planning & Scheduling **Monitoring - IT Risk Management** - AI Monitoring **Business Resilience** - Business Continuity - Compliance Management **Agentic AI - Regulatory Change Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Risk Management** - Risk Identification - Risk Classification - Risk Methodology - Goals Monitoring **Analytics** - Business Impact Analysis - Plan Reporting - Recovery KPIs **Monitoring** - Vendor Performance - Notifications - Oversight **Documentation - Audit Management** - Templates & Forms - Checklists **Generative AI - Vendor Security and Privacy Assessment** - Text Summarization - Text Generation **Agentic AI - IT Risk Management** - Autonomous Task Execution - Multi-step Planning **Integration** - Integrated Risk Management - Disaster Recovery - EMNS **Reporting** - Templates - Centralized Data - 360 View **Reporting & Analytics - Audit Management** - Dashboard - Audit Performance - Industry Compliance **Generative AI** - AI Tasks **Business Continuity Management** - Recovery Plans - Procedure Templates - Crisis Management **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Third Party & Supplier Risk Management** - Adaptive Learning - Decision Making **Agentic AI - Business Continuity Management** - Multi-step Planning - Adaptive Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI- Business Continuity Management** - Automated Plan Generation - AI-Generated Post-Incident Reports and Summaries **Agentic AI - Operational Risk Management** - Proactive Assistance **Platform** - Integration - Security & Privacy - Mobile Access - Flexibility **Services** - Implementation - Training & Learning - Customer Support - Professional Services ## Top IBM OpenPages Alternatives - [ServiceNow Governance, Risk, and Compliance (GRC)](https://www.g2.com/products/servicenow-governance-risk-and-compliance-grc/reviews) - 4.2/5.0 (102 reviews) - [Archer](https://www.g2.com/products/archer-technologies-archer/reviews) - 3.6/5.0 (17 reviews) - [Optro](https://www.g2.com/products/optro/reviews) - 4.6/5.0 (1,584 reviews)