# Cockpit Reviews **Vendor:** Cockpit **Category:** [Sales Training and Onboarding Software](https://www.g2.com/categories/sales-training-and-onboarding) **Average Rating:** 5.0/5.0 **Total Reviews:** 21 ## About Cockpit Cockpit is an AI-powered meeting recording tool designed by salespeople, for salespeople. It helps sales teams streamline their workflow, understand customer needs, and execute winning strategies. Cockpit integrates seamlessly with all major CRM platforms and telephony tools to automate CRM updates, call analysis, and actionable insight capture from every customer conversation. Unlike standard meeting recordings or generic tools, Cockpit is packed with sales-focused features like Playbook, which analyzes and scores calls to ensure adherence to sales methodologies without needing to listen to every call, and Autopilot, which automatically updates CRM fields—including custom ones—saving valuable time and improving accuracy. 100% customizable, just like Notion, Cockpit adapts to the unique workflows of any sales team. With its deep integrations and intuitive design, Cockpit turns every interaction into actionable insights, enabling sales professionals to focus on building relationships, closing deals, and achieving consistent success. ## Cockpit Pros & Cons **What users like:** - Users commend Cockpit for its ability to improve **sales performance** with actionable insights and effective coaching strategies. (5 reviews) - Users love the **time-saving features** of Cockpit, enhancing team coaching and improving sales performance effortlessly. (5 reviews) - Users find that AI integration in Cockpit greatly enhances **productivity** , simplifying tasks and adapting to their needs effortlessly. (3 reviews) - Users praise how Cockpit has greatly improved their **productivity through powerful AI features and CRM integration**. (3 reviews) - Users value the **effective coaching capabilities** of Cockpit, enhancing team performance with tailored training and insights. (3 reviews) - CRM Integration (3 reviews) - CRM Efficiency (2 reviews) - Customer Support (2 reviews) - Customizability (2 reviews) - Ease of Learning (2 reviews) **What users dislike:** - Users feel the **limited features** currently hinder Cockpit's potential but anticipate improvements in the near future. (1 reviews) - Users note some **missing features** but expect significant improvements in the near future, enhancing overall experience. (1 reviews) ## Cockpit Reviews ### 1. Effective and so easy to use! It’s refreshing… **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Cockpit?** We really feel that the AI accompanies us in our daily lives, providing additional information or saving us a lot of time in our usual tasks. The simplicity of use, the fact that it can adapt to our needs quite easily, and the efficiency of the tool and its various services make it a must-have! Moreover, the team is super responsive, and product updates arrive frequently to our greatest delight. **What do you dislike about Cockpit?** As a small organization, we would have liked the ability to make certain meetings private, but by the time I wrote this comment, they had already announced the update, so it’s perfect. **What problems is Cockpit solving and how is that benefiting you?** We needed a quick, simple, and effective solution to analyze all our sales calls. Many tools already exist, but they often have too many features that we don’t use and can’t disable. Moreover, Cockpit’s transcription is far superior to the competition, which allows us to achieve much better results. ### 2. The Best Conversation Intelligence Software **Rating:** 5.0/5.0 stars **Reviewed by:** Maxime L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Cockpit?** The productivity. Since I started working at Cockpit, I have seen my productivity greatly improve thanks to AI features to which I delegate part of my work (Summary, Autofill CRM, Email follow up) **What do you dislike about Cockpit?** The only thing is that now we will not be able to work without Cockpit **What problems is Cockpit solving and how is that benefiting you?** Improve team productivity ### 3. Efficient customer insights and great growth enabler **Rating:** 5.0/5.0 stars **Reviewed by:** Vladimir L. | Product Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Cockpit?** - Ther AI feedbacks are amazing - You can filter your best and worst sales calls - A seamless onboarding process - Very easy to use **What do you dislike about Cockpit?** - Space to improve IRL conversation recordings - It's a product for sales teams, but we use it in other departments also. **What problems is Cockpit solving and how is that benefiting you?** Cockpit is the perfect assistant and a great reminder of every meeting you have. It has integrations for most platforms we use and it brings visibilty throughout the team. ### 4. Best sales coaching tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jim M. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Cockpit?** Cockpit has literally changed the way I pilot my sales and coach them. I can now get a real visual idea of their level and target the best coaching sessions accordingly. The quality of the transcript is astounding, and saves my teams an enormous amount of time thanks to the quality summaries during pipe transfers, for example. **What do you dislike about Cockpit?** no missteps so far, just one thing to look forward to: their next features coming out soon. **What problems is Cockpit solving and how is that benefiting you?** RecordX has made it much easier for my teams to collaborate and share best practices. Everyone was managing their own calls, and I was keen to establish a better culture of mutual support and coaching. ### 5. Essential Tool for Customer Success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Cockpit?** Cockpit is a simple and easy-to-use platform. As a customer success manager, I rely on it for every call. It helps me review calls quickly before important meetings and create actionable plans. The new AI feature is a game-changer, allowing me to ask questions and get immediate answers, draft follow-up items, and create "game plans" to better serve my clients. Cockpit significantly enhances my job performance. **What do you dislike about Cockpit?** I honestly can't think of any downsides. I would like to see more AI features and expanded integrations in the future. **What problems is Cockpit solving and how is that benefiting you?** Cockpit helps me remember customer calls and outlines action items, freeing up my mental resources. It also highlights the voice of the customer in our remote work environment, allowing dev teams and product managers to hear directly from customers and understand the importance of their feedback. This improves our overall response to customer needs. ### 6. Superb "all in one" platform dedicated to sales efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Cockpit?** A virtuous circle that any sales manager who wants to improve performance should practice. - Analyze all customer interactions to identify areas for improvement - Define a customized training plan on key topics - Raise the skills of your teams more quickly thanks to an integrated tool with the right routines - Validate that skills have been upgraded, iterate and relaunch. > Improve conversion rates by 30% **What do you dislike about Cockpit?** There are still a few features missing, but the team is making rapid progress, and by September (24) it will be the best platform on the market. **What problems is Cockpit solving and how is that benefiting you?** It allows me to quickly understand at what point in the sales cycle sales reps have a conversion problem, and what elements need to be corrected in the sales pitch and in the handling of objections. ### 7. Great onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Teddy C. | Général manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Cockpit?** We have been using cockpit for a while now, and we are extremely satisfied. The support team is particularly responsive to our sales team's requests, which greatly facilitates the adoption and daily use of the tool. Moreover, the onboarding support is exceptional. our team has received personalized assistance tailored to their specific needs, allowing for a quick and effective ramp-up. **What do you dislike about Cockpit?** At this point, nothing bad to highlight. **What problems is Cockpit solving and how is that benefiting you?** It give process ans help us to add quality to our process. It help us tu share the knowledge we get from each RFP. ### 8. Insightful Conversational Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandre B. | Full-stack Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Cockpit?** I appreciate the statistics and insightful facts provided for each conversation, which give a clear picture of its progress. Regularly reviewing these calls improves customer support and enhances customer-centricity. The features are excellent, and integrating calls with other mediums could further enhance its utility. Cockpit is user-friendly and easy to implement across all calls. **What do you dislike about Cockpit?** Real-time call features could be improved, but overall, Cockpit is wonderful. **What problems is Cockpit solving and how is that benefiting you?** Cockpit's transcripts and key pointers are instrumental in analyzing conversations and conducting root cause analysis, leading to improved performance and insights. ### 9. My Sales team cannot work without it now **Rating:** 5.0/5.0 stars **Reviewed by:** Romain E. | Private Investor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Cockpit?** Ease of use A lot of AI features that helps us all day after each meeting Product very well integrated with CRMs, VOIP and Video meetings solutions Solution that evolve a lot and very fast **What do you dislike about Cockpit?** Honestly nothing except that i can not do without it as it's an essential must have for all my team **What problems is Cockpit solving and how is that benefiting you?** Accelerate our onboarding and ramp up path Increase our conversion rates Increase our average basket Save teams time on all time-consuming tasks (CRM update, meeting prep, follow up email generations, Summary...) ### 10. Cockpit was a game whange in my consulting business **Rating:** 5.0/5.0 stars **Reviewed by:** Robin L. | CEO consultant company, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Cockpit?** UX is great, easy to use and delivers true value. Always fun to chat with support team, I use it every week with my teams. **What do you dislike about Cockpit?** It was hard to find this nice tool, I hope it will stay like this ! **What problems is Cockpit solving and how is that benefiting you?** Invest on my team members ### 11. Great product & customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin D. | CEO, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Cockpit?** CRM integration, AI transcript, and being able to coach my team without spending hours browsing their recordings. **What do you dislike about Cockpit?** nothing to say after several months of use **What problems is Cockpit solving and how is that benefiting you?** Solves the problem of loss of information internally and with customers. ### 12. Must have for sales team **Rating:** 5.0/5.0 stars **Reviewed by:** Alice S. | Responsable travaux et aménagement d’intérieur, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Cockpit?** Cockpit is the best tool for sales enablement. After 2 months, I noticed a serious increase in the knowledge of my teams, and this was also reflected in the business results. Our top performers were even better, and the others improved radically! Notice : Really easy to implement, top customer service and well integrate to my crm. **What do you dislike about Cockpit?** Honestly, I don't see anything. As I said, their tools were really effective for my business. And I've never seen that anywhere else. **What problems is Cockpit solving and how is that benefiting you?** Cockpit enables me to help my sales teams perform better. Thanks to their tools, I can easily analyze areas for improvement and then create action plans to correct them. ### 13. Transformative Tool for Customer Interaction and Business Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Cockpit?** Cockpit offers a user-friendly interface with keyword highlights that make it easy to identify opportunities and challenges. The well-organized activity timeline allows for efficient tracking of progress, while the ability to easily share call snippets with other teams and customers enhances collaboration. Recently, Cockpit has introduced AI tools that provide extensive and useful information, further improving the platform's capabilities. Additionally, the new DealHub feature is promising for improving forecasting, making it a comprehensive tool for sales teams. **What do you dislike about Cockpit?** I would appreciate a proactive assistant to optimize my trackers and make recommendations. Instead of just snippets, receiving a summary with the option to click for more details would be ideal. Summaries are crucial. **What problems is Cockpit solving and how is that benefiting you?** Cockpit enhances customer relations and service, improves business process outcomes, aids in decision-making, and increases internal operational efficiency. ### 14. Excellent product ! **Rating:** 5.0/5.0 stars **Reviewed by:** Damien C. | Gestion & Communication de Crise, Consultant , Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Cockpit?** The AI integrated in the product. It changed the way we work in our company. **What do you dislike about Cockpit?** For the moment we don't have any issues. It has been just a few weeks working with Cockpit but we enjoy it ! **What problems is Cockpit solving and how is that benefiting you?** Training the sales team for being better and more effective ### 15. The best product to support my sales team. **Rating:** 5.0/5.0 stars **Reviewed by:** Marine M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Cockpit?** The recording features combined with AI are very effective. The integrations they offer are very great. **What do you dislike about Cockpit?** So far, this product has no flaws. I can't wait to use all the new features they're developing. **What problems is Cockpit solving and how is that benefiting you?** More revenue with a better-trained and more effective sales team. ### 16. Effortless integration and powerful insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2024 **What do you like best about Cockpit?** I'm a huge fan of the built-in AI and the call summaries, which can be sent to meeting attendees and others to confirm what was discussed and summarize the follow-ups. The summary is remarkably accurate and saves substantial time on recording notes and summarizing meetings and to-dos. **What do you dislike about Cockpit?** Obtaining buy-in and ensuring widespread adoption can be a bit challenging, but this is more of a user issue that can be generally said about new, innovative tools. **What problems is Cockpit solving and how is that benefiting you?** The ability to share Cockpit calls offers a level of sophistication that impresses partners. ### 17. Perfect for Capturing Client Interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Cockpit?** Cockpit has simplified my workflow by recording calls and generating accurate transcripts and summaries. This feature is incredibly helpful, allowing me to concentrate on my client interactions without being distracted by note-taking. **What do you dislike about Cockpit?** I haven't encountered any problems yet; it meets my expectations perfectly. **What problems is Cockpit solving and how is that benefiting you?** Cockpit solves the problem of capturing client interactions by recording and transcribing calls. This allows me to focus on conversations, saves time, and ensures accurate follow-ups. ### 18. The sales tool expected finally **Rating:** 5.0/5.0 stars **Reviewed by:** Constantin E. | Co-fondateur, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Cockpit?** Recording is really game changer and already enabled to boost our sales rates **What do you dislike about Cockpit?** Nothing ! We are just waiting for new enablements **What problems is Cockpit solving and how is that benefiting you?** I can asses and make my team continuously progress ### 19. Great and state of the art software to improve my sales performances **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Cockpit?** Mostly all the features that RecordX and TrainX offer but also the integrations they have. A good way to quickly get ROI with our set of existing software solutions. **What do you dislike about Cockpit?** Nothing so far ! But can't wait to see their future products **What problems is Cockpit solving and how is that benefiting you?** It helped us monitoring our 10 sales developers on a day to day basis while ensuring their continuous training. And as a consequence, generating more revenues ! ### 20. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Adrien J. | Responsable M&A groupe, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Cockpit?** Essential applications and state of the art user friendly designed tools **What do you dislike about Cockpit?** Nothing it all responds to all my needs within my business **What problems is Cockpit solving and how is that benefiting you?** Onboarding all my team ### 21. Consultant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Cockpit?** Three main things I love when using cockpit : 1/ have actionnable insights to improve my sales teams performance 2/focus on clients' needs based on data-proofed records from conversations with the sales teams 3/develop teams through learning **What do you dislike about Cockpit?** Not so much things I would dislike, I enjoy Cockpit's reactivity to answer my questions **What problems is Cockpit solving and how is that benefiting you?** Gathering data on my sales team performance, and upsskilling needs - [View Cockpit pricing details and edition comparison](https://www.g2.com/products/cockpit-cockpit/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-25+05%3A51%3A47+-0500&secure%5Bsession_id%5D=bdd856d2-0e96-4c2a-a033-b4718834d2fc&secure%5Btoken%5D=e02ad5825fff9ea9c0e9d5f97871978c16f152c6ac6519109f1651abfaa814ca&format=llm_user) ## Cockpit Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Course Authoring** - Course Builder - Questions - Customized Learning Paths **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Course Management** - Assessments - Manager Portals **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Platform** - Integration **Generative AI** - AI Text Summarization **Administrative** - Integration - Employee Structure - Behavior Monitoring **Onboarding** - Programs **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text-to-Speech ## Top Cockpit Alternatives - [Mindtickle](https://www.g2.com/products/mindtickle/reviews) - 4.7/5.0 (2,065 reviews) - [Allego](https://www.g2.com/products/allego/reviews) - 4.6/5.0 (688 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,600 reviews)