Setup of AI Roleplay product of SmartWinnr was simple. Discussions with the support team was enlighting, as they helped me get the grasp of the product. Our reps practice real conversations with follow ups and timely objections that don't feel like its scripted. To name a few, their feature such as screen share practice lets them present our slides while the avatar questions what is on screen. Grading is consistent because rubrics are weighted, and to add on it, we just had to incorporate our existing rubrics into their platform, which was a big plus. The reporting is trainer friendly. I can see AI score, keyword coverage, per question answers, transcripts, and so much more. “Top videos” help me showcase good calls for new batches. Overall its a robust platofrm that helps me save many hours.

What matters to me is I always know my next task. Lessons are short and specific to my role and quizzes take a not more than a minute. Results show what I missed and how to fix it, I can complete training on desktop at the start of shift. The app works when I have a few spare minutes and certificates show up right after I pass.

I run Sales Force Automation. I need every rep to follow the same workflow. SmartWinnr helps me roll out process changes fast. I publish a short module, add a quick quiz, and target the right roles by BU, zone, and therapy. Reps learn how to log calls, tag activities, and use the right fields. Managers see completion and scores without extra sheets. I like certifications before feature releases. A team must pass the module before we open a new SFA workflow. It keeps the data clean and the rollout smooth.