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GoKwik Reviews & Product Details

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GoKwik Reviews (9)

Reviews

GoKwik Reviews (9)

4.1
9 reviews

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Lakshit A.
LA
Assitant Manager
Mid-Market (51-1000 emp.)
"Great Payment gateway"
What do you like best about GoKwik?

It is a very easy to use checkout instrument. Integrating it with other platform is seamless and if any problem arises, the customer support team is always available to help. It was very easy to implement the checkout at our website. It is being used usually most of the time during the transactions. It has many other features like data storing so that you dont have to enter your address and contact details everytime you place an order Review collected by and hosted on G2.com.

What do you dislike about GoKwik?

The only thing gokwik can improve is the performance and the transaction speed. Review collected by and hosted on G2.com.

Ganavi K.
GK
Online Marketing Executive
Small-Business (50 or fewer emp.)
"Good expierience overall, simple to setup, works well and get the job done."
What do you like best about GoKwik?

Really easy to use and setup, integrate well, we use it daily without any hussle, it packs in all the feature we actually need nothing extra , nothing missing, and great support too. Review collected by and hosted on G2.com.

What do you dislike about GoKwik?

Nothing too major, but we cant edit Shopify orders directly in Gokwik. would've been better if that possible. Review collected by and hosted on G2.com.

Aloak J.
AJ
Marketing Manager
Small-Business (50 or fewer emp.)
"Best COD App for Shopify websites"
What do you like best about GoKwik?

Risk analysis for COD orders and offers Free OTP verified COD Orders Review collected by and hosted on G2.com.

What do you dislike about GoKwik?

Please improve customers service and there is no option to switch profiles or accounts for brands which are in shopify Review collected by and hosted on G2.com.

Ashutosh  M.
AM
Co-Founder
Mid-Market (51-1000 emp.)
"Customer Service that is indifferent to customer issues | Worst experience"
What do you like best about GoKwik?

Decent product amongst competitors. The UI is little cluttered but the product is stable with decent delivery rates.

All is okay, till there is any issue. Review collected by and hosted on G2.com.

What do you dislike about GoKwik?

Their customer service is really bad

1. We use the whatsapp chat as a core part of the business

2. In case of escalation / ban or wanting help with Green tick, the team has caused innumerable delays and mixed up requests between different numbers

3. Their system is so opaque -- their communication with BSP is broken & they don't update on issues unless multiple times following up

Even SBI would have better customer service than them Review collected by and hosted on G2.com.

Verified User in Consumer Goods
UC
Mid-Market (51-1000 emp.)
"Great Support and Great Software"
What do you like best about GoKwik?

The more and more features that they keep on adding every quarter Review collected by and hosted on G2.com.

What do you dislike about GoKwik?

Few scenarios take much time for resolution Review collected by and hosted on G2.com.

Arvind A.
AA
LEAD - RETENTION MARKETING
Consumer Goods
Mid-Market (51-1000 emp.)
"Gokwik reduced our COD orders drastically"
What do you like best about GoKwik?

- Clean dashboard

- Hands on team, kudos to Neha

- Increased our prepaid conversions Review collected by and hosted on G2.com.

What do you dislike about GoKwik?

- Sometime analytics are incorrect

- Features take time to be built Review collected by and hosted on G2.com.

Sakshi J.
SJ
Social Media Manager
Small-Business (50 or fewer emp.)
"Seamless multiple payments options reducing number of CODs"
What do you like best about GoKwik?

- Easy to use interface

- Multiple payment options, UPI intergation lesser CODs Review collected by and hosted on G2.com.

What do you dislike about GoKwik?

- International payments are not yet, but would request the team to incorporate Review collected by and hosted on G2.com.

Verified User in Consumer Goods
UC
Small-Business (50 or fewer emp.)
"Scaled Prepaid conversions, COD dipped drastically!"
What do you like best about GoKwik?

Clean dashboard, great support from the team and good integration with other tools Review collected by and hosted on G2.com.

What do you dislike about GoKwik?

Complex dashboard to understand as a first-timer Review collected by and hosted on G2.com.

Avinash G.
AG
Manager - Fraud and Risk
Small-Business (50 or fewer emp.)
"GoKwik: New Way to payment"
What do you like best about GoKwik?

GoKwik provides an easy-to-integrate payment gateway solution with fast processing of applications with the best customer/Merchant support, Also prices are best as compared to the competitors. Review collected by and hosted on G2.com.

What do you dislike about GoKwik?

Gokwik was helpful in resolving the payment gateway issue with its different options to accept payment but the dashboard was still underdeveloped, and faced issues with reporting(settlement Reports) and Chargebacks/Fraud cases. Review collected by and hosted on G2.com.

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