Which AI customer support platform has the best self-service options?

Hey G2 community! I want to poll the community to find the best AI customer support platforms for self-service. Have you used any of these top-rated AI agents in G2’s customer support category:

Fin by Intercom – Best for automating complex queries across channels

Fin is Intercom’s AI agent that resolves over half of incoming support volume without escalation. It excels at clarifying intent, providing consistent answers in your brand’s tone, and escalating only when necessary. With multilingual support and native integrations, it’s a top choice for scalable self-service.

Gladly – Best for customer-first self-service experiences

Gladly organizes support around the customer, not tickets. Its AI uses lifetime conversation history to guide interactions, making self-service more personal. Shoppers get consistent answers across chat, email, SMS, and voice without repeating themselves, which builds loyalty over time.

Salesforce Agentforce – Best for enterprise-grade AI self-service

Agentforce allows businesses to build AI agents with low-code tools and prebuilt skills. Enterprises use it for automated scheduling, troubleshooting, and FAQ handling, cutting down service costs while keeping responses reliable and secure. Its FedRAMP certification adds confidence for regulated industries.

Tidio – Best for affordable and fast self-service

With flows for FAQs, order tracking, and password resets, it helps smaller teams scale without hiring. Its affordability and quick setup make it a popular pick for e-commerce.

Zendesk Support Suite – Best for knowledge base-driven self-service

Zendesk’s AI layers automation on top of its knowledge base and help center. It powers self-service through intelligent routing, AI search, and multilingual support, giving customers quick access to answers while reducing ticket volume for agents.

Have you used any of the top AI agents listed on G2, or do you recommend better software for self-service? Let me know in the comments, and I can update my list. Based on your first-hand experiences, what are the best platforms for empowering customers to solve issues on their own?