1. [Home](https://www.g2.com/) 2. ... 3. [Returns Management Software](https://www.g2.com/categories/returns-management) 4. [ClickPost Discussions](https://www.g2.com/products/clickpost/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9d46a942bfe89dc7c7e3d2c8631973cf/clickpost.png "Product Avatar Image") ![Reward for good ClickPost reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/39118/medal.svg "Reward for good ClickPost reviews") ](/products/clickpost/reviews) [ ClickPost ](/products/clickpost/reviews) (148)4.8/5 AI logistics and post purchase automation platform for eCommerce brands Summary ClickPost is an AI logistics automation and post-purchase platform used by 600+ ecommerce and D2C brands across India, the US, and other markets. One dashboard and one API connect brands to 700+ carriers, and data from 5 billion+ shipments helps teams choose the right carrier, predict delivery dates, and catch delivery issues before they reach the customer. After checkout, shoppers get branded tracking, personalized notifications, order edits, and exchange-first returns. Behind the scenes, logistics, operations, and CX teams work from one view of forward and reverse shipments, carrier performance, and delivery exceptions, so fewer orders fail and fewer customers need to ask where their package is. Make Smarter Logistics Decisions Intelligent Carrier Allocation: Select carriers based on shipping costs and carrier performance factors like SLA adherence, TAT, plus other operational factors. Shipping and Logistics Management: Manage carrier integrations, shipment creation, labels, manifests, pickups, and related shipping workflows. Exceptions Management: Coordinate customer follow-ups, capture instructions, and manage recovery workflows for shipment issues, including failed delivery attempts. Shipment Visibility and Tracking: Consolidate tracking updates across carriers and monitor shipment status, delays, and exceptions. Logistics Intelligence and Analytics: Use Apex to monitor forward and reverse logistics, track shipment turnaround times and SLA performance, and identify stuck shipments and bottlenecks across carriers and hubs. Shipping Cost and Performance Insights: Analyze freight expenses, carrier performance, and shipment outcomes to identify opportunities for operational improvement. Build Better Post-Purchase Experiences Create Branded Tracking Experiences: Customize tracking pages with brand guidelines, visual identity, and engaging content such as product care tips and style guides. Automate Customer Notifications: Send shipment updates through email, SMS, WhatsApp, and supported push-notification channels to keep customers informed. Improve Delivery Date Transparency: Provide estimated delivery dates to set clearer expectations before and after checkout. Drive Post-Purchase Revenue: Use AI-powered product recommendations to encourage product discovery and additional purchases. Enable Order Editing and Cancellation: Let shoppers modify or cancel eligible orders within a predefined window before fulfillment, including adding products to existing orders to support upselling. Make Returns and Exchanges More Flexible: Support self-service returns, exchange-first journeys, and alternatives to refunds, including store credit and gift cards. Personalize Return Policies: Configure return policies based on customer return behavior and business rules. Returns Protection: Let shoppers pay a fee at checkout for eligible free returns, helping brands cover return-label costs while tracking adoption and comparing return behavior between protected and unprotected orders. ClickPost also uses AI to support customer interactions and operational decision-making. Parth, its AI voice agent, supports order-confirmation and failed-delivery recovery calls. Ally provides AI-powered shopping assistance and customer support for Shopify merchants across pre- and post-purchase interactions. Felix, ClickPost’s natural-language analytics assistant, helps teams explore shipment data and uncover operational insights through plain-language questions. More than 600 brands across 30+ countries use ClickPost, including Adidas, Nykaa, and Snitch. The cloud-based platform supports logistics, supply chain, e-commerce operations, and customer experience teams, with technical integration and guided onboarding. Show More When users leave ClickPost reviews, G2 also collects common questions about the day-to-day use of ClickPost. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion. * * * ### 93.0 Nps Score ### All ClickPost Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments Sorry... There are no questions about ClickPost yet. ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/clickpost/discussions/new?entry_point=discussions%23product) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/b6b9d26c4cfb6187dc34deb35b32d5a3/clickpost.svg "Product Avatar Image") ### Have you used ClickPost before? Answer a few questions to help the ClickPost community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fclickpost%2Fdiscuss%3Fsmall_ask%3Dclickpost) No