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BIK Reviews & Product Details

BIK (bik.ai) is the most intelligent conversational marketing platform helping E-commerce businesses drive multiple ROI. This platform enables a brand to transact automation with Chatbots, manage multitasking with CRM, create customized broadcasts with campaigns & attain real-time growth insights. With the vision of creating a customer-centric platform, BIK (bik.ai) is helping various segments of businesses earn an ROI of 137x and empowering businesses worldwide with the slogan of Making Brands Limitless!

Seller

BIK

Discussions

BIK Community

Languages Supported

English

Overview by

Sonakshi Nathani (Boost Revenue With WhatsApp Marketing)

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

3 months

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Top-Rated Alternatives

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BIK Integrations

(3)

Integration information sourced from real user reviews.

BIK Media

Modern consumers like personalized messages - Powerful segment builder to hyper personalise the broadcast - Enable campaigns with insights from chat history - Create and send personalized templates

Chatbot with smart replies driving 80% higher purchases - Engaging conversations - Customized bot with the brand voice - 1000+ smart recommendation flows driving purchases - Enable multi channels for WhatsApp and Instagram

Engage with your visitors & convert them into customers. - Boost your sale by Spinning the Widget. - Check your real time growth analytics. - Provide offers & increase your revenue by 40%

Convenience to agents, revenue for you! It's more than a CRM. - Reward your agents with real-time rewards - Segment customer on the basis of purchase behaviour - Multichannel support for Gmail, Instagram, Messenger and WhatsApp

BIK Reviews (68)

G2 reviews are authentic and verified.

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Priya D.

Digital Markting Manager

Small-Business (50 or fewer emp.)

7/30/2025

"Great Brand Support"

4/5

What do you like best about BIK?

1. Ease of use

2. So many customisations in segmentation

3. Quick customer support

4. Analytics

5. Ease of implementation Review collected by and hosted on G2.com.

What do you dislike about BIK?

1. A couple of basic use cases are not available, which we want - like label-based segmentation, to differentiate between first-time (could be existing customer) & second-time buyers of a particular product

2. In between glitches

3. Segments has to be refreshed manually everyday Review collected by and hosted on G2.com.

Aathira R.

Customer Service Team Lead

Small-Business (50 or fewer emp.)

6/12/2024

"Great integration platform with Meta Business"

4.5/5

What do you like best about BIK?

Everything is under a single roof.

Easy to navigate between messages across various Meta Business channels. Integration is wonderful with other services like Shopify and Meta.

Our team use BIK daily, actually we work on it for the entire 8 hours. Messaging is very easy.

The assistance from the team needs to be mentioned specifically. They respond quickly and resolve issues at the earliest.

The new features like tasks and the priority level of tickets are helpful.

Would be great if there is a significant change in appearance of WA, IG, FB and email tickets. Review collected by and hosted on G2.com.

What do you dislike about BIK?

The messages typed will not be saved when we move to another feature.

Edited: The BIK team has introduced this feature and I'm quite impressed by this.

So I have a couple of more to add now :-)

It is unable to search in tickets using any keywords.

The messages before prior to 3 months disappear, which is inconvenient. We need the previous conversations with the customer to be visible. Review collected by and hosted on G2.com.

Rashmi S.

CRM

Small-Business (50 or fewer emp.)

9/1/2025

"It is a great platform"

4.5/5

What do you like best about BIK?

The platform is very easy to use and has great features. Making it very handy to analyze the message flow and reach out to various customer segments. Review collected by and hosted on G2.com.

What do you dislike about BIK?

Earlier, it had a limit of sending messages to 1000 contacts a day, but this has now been resolved. Thanks to the team. Review collected by and hosted on G2.com.

Ankit J.

Growth Marketer

Small-Business (50 or fewer emp.)

8/8/2025

"BIk , is a total Game Changer for Customer Retention"

5/5

What do you like best about BIK?

Data Anayaltics : Analytics part and RFM is a total game changer for customer retention Review collected by and hosted on G2.com.

What do you dislike about BIK?

Need to work dashboard design and it can be more user friendly Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

3/10/2025

"Amazing Tool for Whatsapp Marketing"

4.5/5

What do you like best about BIK?

It is very easy to use.Helps me connect with the customers and the team is great. They are available to help you anytime you need them. They also give suggestions as to what we can do next to improve the delivery rates and increase retention for the company. Review collected by and hosted on G2.com.

What do you dislike about BIK?

There is nothing wrong with Bik, they are really helpful Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

7/30/2025

"Good product overall"

4/5

What do you like best about BIK?

New features are being added constantly which have directly impacted the way we use the platform. Review collected by and hosted on G2.com.

What do you dislike about BIK?

Some key features are still missing such as filtering groups in segment creation. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

9/3/2025

"A good platform to generate leads at a reasonable price."

4.5/5

What do you like best about BIK?

Ease of integration with our system and quick support. Review collected by and hosted on G2.com.

What do you dislike about BIK?

Nothing as such, everything was good we are satisfied. Review collected by and hosted on G2.com.

Verified User in Cosmetics

Mid-Market (51-1000 emp.)

3/10/2025

"GREAT TOOL GREAT TEAM"

5/5

What do you like best about BIK?

The BIK app's usability is outstanding, reflecting the thorough and detailed work put into its development. The journey-building process is intuitive, allowing us to create and launch customer journeys with ease. The optimization features have significantly boosted our revenue, proving the app’s value.

What sets BIK apart is the amazing team support. The fortnightly calls have been instrumental in optimizing our strategy without overwhelming our end users. A special shoutout to their support team for being incredibly prompt and helpful—always just one ping away from a solution. Highly recommended! Review collected by and hosted on G2.com.

What do you dislike about BIK?

Nothing as of today; their team is great at support. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

8/28/2025

"Bik Platform Review"

4.5/5

What do you like best about BIK?

Ease to use, Customer Support, Ease of Implementation Review collected by and hosted on G2.com.

What do you dislike about BIK?

For the SMS part, we have to depend on a third party. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

8/28/2025

"Its fast to work on bik platform"

3.5/5

What do you like best about BIK?

Its easy to setup templates and campaigns on bik Review collected by and hosted on G2.com.

What do you dislike about BIK?

its teadious task to copy and paste each data to sheet for keeping track of campaign performance. Request to have reporting section where one can download reports of past campaigns on sheet. Review collected by and hosted on G2.com.