# BIK Reviews **Vendor:** BIK **Category:** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) **Average Rating:** 4.5/5.0 **Total Reviews:** 69 ## About BIK BIK (bik.ai) is the most intelligent conversational marketing platform helping E-commerce businesses drive multiple ROI. This platform enables a brand to transact automation with Chatbots, manage multitasking with CRM, create customized broadcasts with campaigns & attain real-time growth insights. With the vision of creating a customer-centric platform, BIK (bik.ai) is helping various segments of businesses earn an ROI of 137x and empowering businesses worldwide with the slogan of Making Brands Limitless! ## BIK Pros & Cons **What users like:** - Users appreciate the **responsive and helpful customer support** , enhancing their experience and improving engagement with clients. (28 reviews) - Users commend the **ease of use** of BIK, appreciating its user-friendly features and responsive support team. (25 reviews) - Users praise the **outstanding usability and support** of BIK, enhancing customer engagement and boosting revenue seamlessly. (14 reviews) - Users value the **exceptional support** from BIK's team, appreciating their quick responses and helpful suggestions. (13 reviews) - Users appreciate the **seamless integrations** of BIK, providing a unified marketing experience across various platforms effortlessly. (10 reviews) - Easy Integrations (9 reviews) - Users appreciate the **automation capabilities** of BIK, highlighting its ease of use and supportive customer service. (8 reviews) - Automation Features (8 reviews) - Customer Engagement (8 reviews) - Automation Efficiency (7 reviews) **What users dislike:** - Users note the **missing features** in BIK, such as label-based segmentation and manual segment refreshing, limiting functionality. (7 reviews) - Users find **software bugs** in the BIK mobile version frustrating, with frequent hangs and message loading issues. (5 reviews) - Users note that the **cost of BIK is quite high** , but some believe its effectiveness justifies the expense. (4 reviews) - Users find the **update issues** of BIK frustrating, making it difficult to keep up with changes and performance. (4 reviews) - Users find it **tedious to track campaign performance** due to manual data entry and request improved reporting features. (3 reviews) - Users suggest that the **dashboard design needs improvement** for a more user-friendly experience and better UI. (3 reviews) - Error Issues (3 reviews) - Not Intuitive (3 reviews) - Users highlight the need for **required improvements** such as reducing failed message rates and streamlining feature updates. (3 reviews) - Unreliable Deliverability (3 reviews) ## BIK Reviews ### 1. User-Friendly and Integrated But Needs Mobile Optimization **Rating:** 4.5/5.0 stars **Reviewed by:** Vidhi D. | Marketing manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about BIK?** I use BIK for customer support, sending marketing emails, and WhatsApp messages. I like that it consolidates all our customer data and communications from platforms like Instagram and Facebook into one software. It's quite simple to use, which makes it user-friendly. I find the campaign sending feature easy to handle, and even with team members using TikTok, it's very easy to navigate. The initial setup was quite easy, thanks to the support from their team. **What do you dislike about BIK?** I find their mobile app a bit lagging; it loads a little too much and sometimes doesn't work as well as it should. Also, on the laptop, I have to constantly refresh it to get new notifications. **What problems is BIK solving and how is that benefiting you?** I find BIK centralizes our customer data and communication channels like Instagram, Facebook, and WhatsApp into one platform, and it's quite simple to use. ### 2. Great Brand Support **Rating:** 4.0/5.0 stars **Reviewed by:** Priya D. | Digital Markting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about BIK?** 1. Ease of use 2. So many customisations in segmentation 3. Quick customer support 4. Analytics 5. Ease of implementation **What do you dislike about BIK?** 1. A couple of basic use cases are not available, which we want - like label-based segmentation, to differentiate between first-time (could be existing customer) & second-time buyers of a particular product 2. In between glitches 3. Segments has to be refreshed manually everyday **What problems is BIK solving and how is that benefiting you?** Made it easier to manage chats, automate journeys and create the segments. Increase the conversion rate ### 3. Great integration platform with Meta Business **Rating:** 4.5/5.0 stars **Reviewed by:** Aathira R. | Customer Service Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2024 **What do you like best about BIK?** Everything is under a single roof. Easy to navigate between messages across various Meta Business channels. Integration is wonderful with other services like Shopify and Meta. Our team use BIK daily, actually we work on it for the entire 8 hours. Messaging is very easy. The assistance from the team needs to be mentioned specifically. They respond quickly and resolve issues at the earliest. The new features like tasks and the priority level of tickets are helpful. Would be great if there is a significant change in appearance of WA, IG, FB and email tickets. **What do you dislike about BIK?** The messages typed will not be saved when we move to another feature. Edited: The BIK team has introduced this feature and I'm quite impressed by this. So I have a couple of more to add now :-) It is unable to search in tickets using any keywords. The messages before prior to 3 months disappear, which is inconvenient. We need the previous conversations with the customer to be visible. **What problems is BIK solving and how is that benefiting you?** BIK is making it easy to communicate with our customer base. We're able to establish a stable base to interact with the customers and assist them on time. It doed not feel like we're messaging in social media platforms, it provides a professional infrastructure. ### 4. It is a great platform **Rating:** 4.5/5.0 stars **Reviewed by:** Rashmi S. | CRM, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about BIK?** The platform is very easy to use and has great features. Making it very handy to analyze the message flow and reach out to various customer segments. **What do you dislike about BIK?** Earlier, it had a limit of sending messages to 1000 contacts a day, but this has now been resolved. Thanks to the team. **What problems is BIK solving and how is that benefiting you?** The platform is helping me with whatsapp marketing and also with Chatbots ### 5. BIk , is a total Game Changer for Customer Retention **Rating:** 5.0/5.0 stars **Reviewed by:** Ankit J. | Growth Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about BIK?** Data Anayaltics : Analytics part and RFM is a total game changer for customer retention **What do you dislike about BIK?** Need to work dashboard design and it can be more user friendly **What problems is BIK solving and how is that benefiting you?** Yes ### 6. Amazing Tool for Whatsapp Marketing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about BIK?** It is very easy to use.Helps me connect with the customers and the team is great. They are available to help you anytime you need them. They also give suggestions as to what we can do next to improve the delivery rates and increase retention for the company. **What do you dislike about BIK?** There is nothing wrong with Bik, they are really helpful **What problems is BIK solving and how is that benefiting you?** Retention rates and marketing automations. they have helped the customers in the last funnel of marketing convert into customers for the company and have really helped increase the retention rates by their restock automation. ### 7. Good product overall **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about BIK?** New features are being added constantly which have directly impacted the way we use the platform. **What do you dislike about BIK?** Some key features are still missing such as filtering groups in segment creation. **What problems is BIK solving and how is that benefiting you?** Being able to sync segments from Shopify has been very helpful. Hence, have been fairly confident in the accuracy of them. ### 8. A good platform to generate leads at a reasonable price. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about BIK?** Ease of integration with our system and quick support. **What do you dislike about BIK?** Nothing as such, everything was good we are satisfied. **What problems is BIK solving and how is that benefiting you?** Generating leads which were not getting captured. ### 9. GREAT TOOL GREAT TEAM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2025 **What do you like best about BIK?** The BIK app's usability is outstanding, reflecting the thorough and detailed work put into its development. The journey-building process is intuitive, allowing us to create and launch customer journeys with ease. The optimization features have significantly boosted our revenue, proving the app’s value. What sets BIK apart is the amazing team support. The fortnightly calls have been instrumental in optimizing our strategy without overwhelming our end users. A special shoutout to their support team for being incredibly prompt and helpful—always just one ping away from a solution. Highly recommended! **What do you dislike about BIK?** Nothing as of today; their team is great at support. **What problems is BIK solving and how is that benefiting you?** It has accelerated sales and helped reduce human dependency with automation. ### 10. Bik Platform Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about BIK?** Ease to use, Customer Support, Ease of Implementation **What do you dislike about BIK?** For the SMS part, we have to depend on a third party. **What problems is BIK solving and how is that benefiting you?** For whats campaigns ### 11. Its fast to work on bik platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about BIK?** Its easy to setup templates and campaigns on bik **What do you dislike about BIK?** its teadious task to copy and paste each data to sheet for keeping track of campaign performance. Request to have reporting section where one can download reports of past campaigns on sheet. **What problems is BIK solving and how is that benefiting you?** Sending bulk whatsapp messages to targeted people. That brings engagement with brand and revenue ### 12. Great Platform combining automation and chatbot across various social media platforms. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about BIK?** It is a easy to use and quick to master platform for marketing automations and CRM, helping integrate various platforms like WhatsApp, Instagram, Facebook and Emails. Great support from their team as well for even the smallest queries or issues. **What do you dislike about BIK?** Occasional WhatsApp message delivery failures and issues managing certain campaigns. **What problems is BIK solving and how is that benefiting you?** Helps to automate and bring different platforms under one software. ### 13. Best All in 1 CRM **Rating:** 5.0/5.0 stars **Reviewed by:** ORIONZ . | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about BIK?** App integrates all CRM channels making it super easy for customer support staff. We use this on daily basis and support for the app is exceptionally good. **What do you dislike about BIK?** currently nothing to dislike. - ------------ **What problems is BIK solving and how is that benefiting you?** BIK helpsintegrate our products across all channels making purchases super easy ### 14. A seamless experience for communication **Rating:** 5.0/5.0 stars **Reviewed by:** Sanjana S. | Brand Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about BIK?** Their helpdesk that has all data in one place, the easy to set up journeys and widgets. **What do you dislike about BIK?** The UI can be a little better, wrt campaigns dashboard. **What problems is BIK solving and how is that benefiting you?** It helps us reach out to our customer cohorts effectively and in a very streamlined manner ### 15. Its a better platform for business **Rating:** 5.0/5.0 stars **Reviewed by:** rujuhitha O. | Subscription Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2025 **What do you like best about BIK?** Ease of using and connecting and doing campaining **What do you dislike about BIK?** nothing as of now feeling comfortable no points **What problems is BIK solving and how is that benefiting you?** in all ways it is benefiting me ### 16. Best All rounder solutions for all things retention marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Parth M. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about BIK?** The best thing about BIK is that it gets all things under one roof with insane flexibilities. WhatsApp, Email, Instagram, Facebook, all platforms are integrated so the support inbox is just one and the flow builder make it simpler for myself to go WhatsApp campaigns. They even help in building flows if we are stuck somewhere and we use it everyday. Not a lot of platforms have the entire feature set that BIK has. **What do you dislike about BIK?** So far everything is fine and there is nothing to not like about the tool. **What problems is BIK solving and how is that benefiting you?** All my retention marketing efforts are under one roof and we do not have to go to multple platforms to manage customer support & marketing. ### 17. Amazing product **Rating:** 5.0/5.0 stars **Reviewed by:** Ishani T. | Brand development heas, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about BIK?** Very helpful team and gets new features timely **What do you dislike about BIK?** Nothing much to say as of now, will think **What problems is BIK solving and how is that benefiting you?** whatsapp campaigns and insta automations ### 18. Great Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about BIK?** The tool is very good and easy to use. We can get the whole work done and implement easily. The customer support is very good and ready to help. We use Bik everyday and it helps us ease the day to day operations. The Flows and Campaign creation features are good to use. We were able to integrate with Shopify and it is good. **What do you dislike about BIK?** The team can give us suggestions to build more and scale more on bik which would help us grow the brand. **What problems is BIK solving and how is that benefiting you?** Reaching out to customers with most efficient automation ### 19. Our experience with BIK has been good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2025 **What do you like best about BIK?** In addition to offering a variety of tools, it's easy to use them and set up journeys. **What do you dislike about BIK?** One area for improvement is the rate of failed messages. **What problems is BIK solving and how is that benefiting you?** BIK is helping us in conversions, along with spreading awareness through campaigns and email marketing. ### 20. Best marketing software out there **Rating:** 5.0/5.0 stars **Reviewed by:** Sarath K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2024 **What do you like best about BIK?** I have used plenty of softwares for my business, but nothing comes close to what bik offers. Their system is seamless and integrates with no hassles. All our marketing is done through Bik like WhatsApp , sms , email and social media platforms. It's like a one stop for all your marketing needs. The support team is the best, always available- kudos to Sudharshan and vidushi from the team. **What do you dislike about BIK?** Nothing so far ! They are too good to be honest. **What problems is BIK solving and how is that benefiting you?** End to automations for handling customer queries. Half of the queries are handled by the bots which reduces a lot of manual labor tasks ### 21. Our experience with bik is so far so good. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about BIK?** They offer a highly reliable tool with excellent support services. **What do you dislike about BIK?** Nothing as of now. The tool is working as per our expection **What problems is BIK solving and how is that benefiting you?** Helpdesk and marketing automation. ### 22. Marketing Manager **Rating:** 1.5/5.0 stars **Reviewed by:** Rishabh B. | D2C Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about BIK?** The centralised theme makes it a great tool for startups who are looking to go cost effective. Everything can be managed from a single tool. But, has huge list of cons rather than pros. **What do you dislike about BIK?** New in the industry, lacks industry standard features. Claims to have "AI" and to be at par with MarTech leaders but that is completely untrue. **What problems is BIK solving and how is that benefiting you?** The centralised approach is something what intrigued to go with the tool. But now, regret is the only emotion we have associatedd with this tool. ### 23. Our flawless journey with BIK **Rating:** 5.0/5.0 stars **Reviewed by:** Mahima P. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about BIK?** I am thrilled to share my positive experience with BIK. From the moment I engaged with their services, I was impressed by their professionalism, efficiency, and dedication to customer satisfaction. The team at BIK goes above and beyond to deliver exceptional results. Their attention to detail and commitment to quality are truly commendable. I highly recommend BIK to anyone seeking top-notch products/services and a seamless experience. Our customer retention has certainly improved and the automations make it all the way more effective for the customers and saves a lot of time and manpower for the team. Special thanks to Flossy, Viv and Sudarshan for being on standby support whenever needed. Thank you, BIK, for exceeding my expectations! - Mahima Pandey Co-founder Nuts over Mutts **What do you dislike about BIK?** It has multiple features. It would be really helpful if one could get a handy tutorial to explore. Otherwise the team is kind enough to run through the processes again :) So no complaints. **What problems is BIK solving and how is that benefiting you?** Helping with the timely follow ups through automations. A customer goes through the whole journey because of automations which make the brand look very professional. ### 24. Amazing experience with Bik! Perfect app for automated conversations with customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about BIK?** Best automations setup Facebook Instagram also synced Smooth service from the team Timely resolutions **What do you dislike about BIK?** Nothing as such. The team is good. I think they can scale the new options for us. **What problems is BIK solving and how is that benefiting you?** Automations mainly ### 25. Stellar Team & Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Sangeetaa P. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about BIK?** We at Conscious Chemist have found a game-changer in BIK, the WhatsApp, email, and Instagram automation platform. The dynamic team behind BIK consistently delivers valuable insights, promptly incorporating our feedback into new initiatives. Their proactive approach not only enhances customer engagement but also plays a pivotal role in significantly boosting revenue. BIK has become an indispensable asset, helping the way we connect with our audience and drive results in the ever-evolving skincare industry. The time we invest in 'Customer Success' has markedly decreased, thanks to the potent chatbot options and automation flows provided by BIK. These features have proven instrumental in enhancing customer retention for our brand. **What do you dislike about BIK?** There are no significant complaints, aside from occasional dashboard errors. **What problems is BIK solving and how is that benefiting you?** BIK is addressing several key challenges and providing substantial benefits for our operations. The platform's powerful chatbot options and automation flows have significantly reduced the time spent on 'Customer Success' for us. Additionally, BIK has played a crucial role in enhancing customer retention by efficiently handling inquiries and interactions. ### 26. most efficient marketing tool **Rating:** 5.0/5.0 stars **Reviewed by:** priyansha K. | Marketing head, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about BIK?** My experience with the WhatsApp broadcasts and automated journeys have been the best. It has a ton of events and customer segmentation that gives me an upper hand on both my retention marketing activities and to a large extent the customer experience (complaints and interactions). The team is proactive and straightforward on any tasks **What do you dislike about BIK?** I haven't found anything that i don't like **What problems is BIK solving and how is that benefiting you?** As a marketeer it is easy to segment, do exclusions and see analytics. I also find it trustworthy as the platform does not over attribute. all in all I recommend! ### 27. Our Go-To Solution for Marketing Success **Rating:** 5.0/5.0 stars **Reviewed by:** Rushikesh I. | Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about BIK?** BIK's user-friendly interface and intuitive design make it incredibly easy to navigate and utilize its powerful marketing automation tools. **What do you dislike about BIK?** BIK offers a robust platform, though mastering it can take some time. One notable issue is the delay in implementing certain feature requests, though the team approaches these with genuine enthusiasm. Additionally, the frequent updates and new features can be overwhelming to keep track of. **What problems is BIK solving and how is that benefiting you?** BIK is addressing the issue of inconsistent messaging across marketing channels by offering omnichannel support, ensuring a cohesive brand experience for customers. This enhances your brand reputation and fosters stronger connections with your audience. ### 28. Fantastic App with Great Support and User-Friendly Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** ABDUL R. | Ecommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about BIK?** The app is fantastic, with an easy-to-use dashboard that makes everything clear and simple. The support team is amazing and always ready to help with any problems or questions. Their commitment to great customer service stands out, making sure users have a smooth and enjoyable experience. Overall, the excellent app, user-friendly dashboard, and responsive support team make this a top choice for anyone looking for a reliable solution. **What do you dislike about BIK?** Notihng to dislike all good.Excellent dashboard. **What problems is BIK solving and how is that benefiting you?** Bulk Messaging,Unified Communication,Analytics and Reporting ### 29. Excellent App, Dashboard & Really supportive team **Rating:** 5.0/5.0 stars **Reviewed by:** Prasad H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about BIK?** The support from team is amazing. They resolved my queries within couple of hours whenever I raised them. **What do you dislike about BIK?** I believe the payment system can be improved. More journeys could be added. Right now the customer support is limited to issues raised by customers, instead it should become a customer success team where they work proactively with the customers to create campaigns, improve the ROI by suggesting different templates which are working / not working for other brands. **What problems is BIK solving and how is that benefiting you?** 1) Customer support automation 2) Campaign creation on SMS, Whatsapp & Email 3) Automations on SMS, Email & Whatsapp This saves the time and energy. ### 30. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jay y. | Co founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about BIK?** The platform is user-friendly and boasts a variety of powerful features. What truly distinguishes Bik is their outstanding team support. Whenever we faced an issue or had a question, their support team responded quickly and exceeded expectations to help us. **What do you dislike about BIK?** Nothing so far. The team is very prompt in resolving issues **What problems is BIK solving and how is that benefiting you?** Bik is a fantastic choice for anyone looking to elevate their email & whatsapp marketing efforts. Highly recommended! ### 31. Helpful team **Rating:** 4.0/5.0 stars **Reviewed by:** Sinchana V. | Performance Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2024 **What do you like best about BIK?** BIK as a platform is easy to understand & navigate and the team guiding us is very helpful & empathizing. They are available whenever we are facing any trouble. **What do you dislike about BIK?** Few challenges in the platform to improve the overall experience. Revenue attribution, reducing failed messages, getting a green tick, etc on WhatsApp which are very important for a business. **What problems is BIK solving and how is that benefiting you?** Reaching out to all abandoned cart user & COD users to confirm order. ### 32. Great help with automation, and email/ WhatsApp marketing. **Rating:** 4.5/5.0 stars **Reviewed by:** Vrinda S. | Management Trainee, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2024 **What do you like best about BIK?** I use it as a marketing tool, sending email campaigns and whatsapp campaigns with the ability to schedule it is nice. Also, it has helped a lot in creating the automation flows. **What do you dislike about BIK?** I am a novice so it is slightly complicated for me currently, but i bet this will be solved within a short span of time. **What problems is BIK solving and how is that benefiting you?** Automation of messages and helping manage our customer service. ### 33. Amazing Automation with nearly endless opportunities **Rating:** 5.0/5.0 stars **Reviewed by:** Jannick D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about BIK?** BIK is an easy automation tool for E-mail, whatsapp and Meta. The customer support is superb an it is very easy to use. It helped us increase our revenue through E-mail and also to build crossover journeys, which is a feature i haven't seen that good. The guidance through the implementation was amazing by the onboarding team and they are so fast with their replies. **What do you dislike about BIK?** As we are the first company from germany using it, there were some issues regarding our own letters and the country specific regulations, but the customer support helped us through all these problems in a second. **What problems is BIK solving and how is that benefiting you?** It is a All in One platform for all contact with customers which helps us a lot ### 34. All in one marketing automation **Rating:** 5.0/5.0 stars **Reviewed by:** Shivam R. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about BIK?** Easy to use all channels in single dashboard **What do you dislike about BIK?** Facebook and crm call automation can improve **What problems is BIK solving and how is that benefiting you?** Overall Revenue has improved in our website ### 35. Great Team **Rating:** 5.0/5.0 stars **Reviewed by:** Ranjini G. | Email Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2024 **What do you like best about BIK?** User friendly platform usage, automation capabilities and knowledgable and helpful customer success team always there to help you with all user usecases **What do you dislike about BIK?** I have not faced any major issues using the platform **What problems is BIK solving and how is that benefiting you?** We are using BIK extensively for whatsapp flows, pop ups and social media automations ### 36. Great product and supportive team **Rating:** 5.0/5.0 stars **Reviewed by:** Manzoor H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about BIK?** We have primarily used the workflow and campaign features. Both features work seamlessly, and also appreciate the great support team **What do you dislike about BIK?** Initially, we faced issues with the customer support feature, but the team has fixed most of them **What problems is BIK solving and how is that benefiting you?** BIK helped us set up marketing and support automation, which worked very well for us. It also assisted in reaching customers instantly when they faced any issues ### 37. Excellrnt **Rating:** 5.0/5.0 stars **Reviewed by:** rishi a. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2024 **What do you like best about BIK?** Customer Support and Easy to use pllatofrm **What do you dislike about BIK?** lacking iin some advance features of the platform **What problems is BIK solving and how is that benefiting you?** It provides all the things that we need form an Whatsap & Email arketing Software ### 38. Very good business WhatsApp Application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2024 **What do you like best about BIK?** It's very usefull for managing business conversations. **What do you dislike about BIK?** Nothing as such. Some features need to be added **What problems is BIK solving and how is that benefiting you?** BIK is good ### 39. All in one tool for Whatsapp and Instagram automations **Rating:** 4.0/5.0 stars **Reviewed by:** Hetvi G. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2023 **What do you like best about BIK?** The team at Bik is very supportive and willing to help in every step. Multiple integrations makes automations easier. Excellent lead generation and gamification features. Bik also helped us fast track customer support which in turn helped enhance customer satisfaction. Customer segmentation is great with Bik. **What do you dislike about BIK?** Very few times there were tech glitches. But the team made sure it was solved instantly. **What problems is BIK solving and how is that benefiting you?** Bik has made our Instagram and WhatsApp interactions more efficient. Their automation tools have allowed us to connect with customers where they're most active. They've also helped us with our customer relationships, finding new leads, and reconnecting with potential customers. **Official Response from Sonakshi Nathani:** > Hi Hetvi, Thank you for the wonderful review! Glad we are able to add value to your business. ### 40. BIK will help you understand the Grey area **Rating:** 4.5/5.0 stars **Reviewed by:** Divyang K. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2023 **What do you like best about BIK?** Bik has significantly improved our engagement rates, leading to remarkable repeat rates. You get all the possible events and properties to personalize the experience. their support team is proactive and always available to help. I've observed them evolving the product based on client feedback and requests. **What do you dislike about BIK?** Their email pipeline is not yet ready and Sendgrid doesn't give that good ROAS because of higher cost. **What problems is BIK solving and how is that benefiting you?** Bik has helped us to recover cart abandoners and retain existing customers without hammering them with tons of messages. Bik has also helped us manage Instagram engagements. **Official Response from Sonakshi Nathani:** > Hi Divyang, Glad to hear that you are achieving higher engagement rates and repeat rates with BIK. Your feedback is important to us and has been shared with the internal teams. ### 41. overall good expirence **Rating:** 4.0/5.0 stars **Reviewed by:** Krithika S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2024 **What do you like best about BIK?** bulk marketing is made simple and the automation has reduced a lot of time-consuming process **What do you dislike about BIK?** the mobile app does not support quick messages app could be better **What problems is BIK solving and how is that benefiting you?** automation and bulk marketing is useful and saves a lot of time ### 42. Excellent service, and a great product **Rating:** 5.0/5.0 stars **Reviewed by:** Zulkarnain S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about BIK?** 1) The service and people behind it 2) Whats App integration 3) On Site features 4) Email integration with 3rd party apps, in our case was with Loop for our subscription model. **What do you dislike about BIK?** Whatever problems we faced, the team resolved it on priorty. So nothing to highlight **What problems is BIK solving and how is that benefiting you?** Email automation and social ORM ### 43. Great platform to leverage Instagram & Whatsapp automations **Rating:** 3.0/5.0 stars **Reviewed by:** taniya a. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about BIK?** Being a skincare brand, we appreciate the performance on Whatsapp campaigns, the segment sections, if targeted well, will boost the brand's revenue definitely. **What do you dislike about BIK?** We would like the team to simplify Instagram automation, especially the Ads section, where we connect our Facebook accounts and connect with our specific product. **What problems is BIK solving and how is that benefiting you?** We were looking to automate our PP responses and that's where Bik has helped us tremendously. Along with this, we are using Whatsapp broadcast which is performing great and generating 2x revenue for us. **Official Response from Sonakshi Nathani:** > Hi Taniya, Thank you for the review. We appreciate the positive feedback and knowing that we are really making a difference for our customers with multichannel automation. ### 44. Good and easy User Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Paridhi K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about BIK?** It was very detailed yet easy to understand and work with. **What do you dislike about BIK?** Designing a chat flow is very tideous. It was very confusing. **What problems is BIK solving and how is that benefiting you?** Helping in chat automation. ### 45. It was smooth and user-friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Stanzin T. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about BIK?** The Dashboard and customer segmentation plus BIK team support. **What do you dislike about BIK?** The custom excel sheet upload dosent function well when we upload large data **What problems is BIK solving and how is that benefiting you?** We are mainly using it for WhatsApp messages and it helps us to reach our customers directly with a clear CTA, the BIK automation and analytics are coming in handy in the process. ### 46. Great Experience so far **Rating:** 4.0/5.0 stars **Reviewed by:** Pradnya D. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about BIK?** It's very easy to design & schedule campaigns and then check the insights as well. **What do you dislike about BIK?** Sometimes we've to followup with the team for certain things as to why they're going wrong. **What problems is BIK solving and how is that benefiting you?** Helps create EMail Marketing Campaigns quickly and effectively. **Official Response from Sonakshi Nathani:** > Hi Pradnya, Thanks for the review. We are glad to hear that you're having a great experience working with us! We're committed to delivering the best service and support. ### 47. Excellent Client Servicing **Rating:** 3.5/5.0 stars **Reviewed by:** Shreya S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about BIK?** The team is co-operative Extensive Features Multiple Integrations **What do you dislike about BIK?** Tech Glitches/Unsurity of implementation **What problems is BIK solving and how is that benefiting you?** Better customer engagement Sharper audience targetting **Official Response from Sonakshi Nathani:** > Hi Shreya, Thanks for the review! We take pride in delivering excellent client service. ### 48. Great Services **Rating:** 5.0/5.0 stars **Reviewed by:** Dheeraj B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about BIK?** ROI 14x ., great services and support team is too good. **What do you dislike about BIK?** there is nothing in bik to dislike. good provider **What problems is BIK solving and how is that benefiting you?** CTWA ads , chat bot at what's app and targeting audience **Official Response from Sonakshi Nathani:** > Hi Dheeraj, Thanks for the 5-star review! You made our day! ### 49. Right software for D2C brands **Rating:** 4.5/5.0 stars **Reviewed by:** Satyam N. | Data Scientist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about BIK?** I liked the Chatbot functionality the most which has helped us in attending multiple chats at scale. This has improved our customer experience by length as they need not wait anymore for a response allowing us to selectively use our bandwidth to priority customers. **What do you dislike about BIK?** Current BIK lacks NLP functionality even though 95% of my use cases are solved with existing solution. But it would be great if they could implement it with 99.99% accuracy. **What problems is BIK solving and how is that benefiting you?** I have used BIK for marketing and support of my friend/partner's coffee brand. BIK is solving the marketing and support problem of me. It is helping me reduce my human resource cost as now I need lesser agents to attend all chats. And also, it is bettering my customer experience. ### 50. Best platform to drive revenue on conversations **Rating:** 4.5/5.0 stars **Reviewed by:** Nikhil H. | Network Head, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about BIK?** The best thing about BIK is the intelligent chatbot. We have a business & most of the customer queries are raised at night & we don't have anyone to attend to them immediately, so we choose BIK for that. The fantastic chatbot helped us solve our urgent customer queries with automated replies. **What do you dislike about BIK?** The price is slightly higher than its alternatives, but it is a result-oriented tool. They are providing a free one month trial & in that only you can see the results. **What problems is BIK solving and how is that benefiting you?** BIK worked for me as an intelligent chatbot. Automated answers created not only engaging conversations but also better conversions. I am happy with this tool. - [View BIK pricing details and edition comparison](https://www.g2.com/products/bik/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+10%3A33%3A08+-0500&secure%5Bsession_id%5D=c633e416-d43f-4819-bb70-2dcbc502ebc7&secure%5Btoken%5D=9e407220b06f540730b542582b3318dbaf1f3561ed206005144bbc6336d4311a&format=llm_user) ## BIK Integrations - [ShipRocket](https://www.g2.com/products/shiprocket/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) ## BIK Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Content** - Types - Migration - Publishing - UGC **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Engagement** - Live Streaming - Omnichannel - Personalization - Conversational Commerce - Moderation **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Social Shopping** - Promotions - Shoppable Media - AR/VR - Social Store **Generative AI** - AI Text Generation - AI Text Summarization **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Analytics** - Product Insights - Social Listening - Campaigns **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top BIK Alternatives - [WebEngage](https://www.g2.com/products/webengage/reviews) - 4.5/5.0 (735 reviews) - [MoEngage](https://www.g2.com/products/moengage/reviews) - 4.5/5.0 (508 reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - 4.6/5.0 (1,301 reviews)