Chargeflow Features

Rates each transaction's risk based on specific factors and their benchmarked scores.

Flags suspicious transactions and either alerts administrators or declines transaction.

Actively gathers data on suspicious purchasing sources and characteristics of common committers of fraud.

Stores data from external or internal sources related to fake accounts, evaluating users for risk.

Finds patterns in common occurrences of fraud to use when evaluating risk of purchasers.

Alerts administrators when fraud is suspected or transactions have been declined.

Constantly monitors system to detect anomalies in real time.

Monitors for and rids systems of bots suspected of committing fraud.

Constantly monitors system to detect anomalies in real time.

Alerts administrators when fraud is suspected or transactions have been declined.

Tags users suspected of committing fraud and identifies them upon return.

Prevents previous committers of fraud from future transactions.

Stores data from external or internal sources related to fake accounts, evaluating users for risk.

Actively gathers data on suspicious purchasing sources and characteristics of common committers of fraud.

View and track pertinent metrics to find patterns and gain insights from data

Tags users suspected of committing fraud and identifies them upon return.

Rates each transaction's risk based on specific factors and their benchmarked scores.

Prevents previous committers of fraud from future transactions.

For third-party collection agencies

Integrate with a third-party accounting system

Set up connections to third-party platforms to improve business processes

Electronically collect payments for goods or services

Tracking, managing, and initiating the transfer of funds for overdue customer payments

For first-party debt collectors

Customers can use an online portal to submit information and documents required for collections.

Customers have online access to document such as copies of Invoices, proofs of delivery, and contracts.

Works across multiple software systems or databases

Improves performance based on feedback and experience

Makes informed choices based on available data and objectives

Works across multiple software systems or databases

Improves performance based on feedback and experience

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties

Electronic signing method that validates the authenticity and integrity of a digital document

Create, design and manage workflows for repetitive tasks

Import, collect, and capture data from multiple sources

Manage user consent requests and documents

Searchable repository of information about clients

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Access software remotely via mobile devices

Financial services institutions such as traditional banks, hedge funds, investment banks, and insurance agencies.

A record of all activities within the system, including user access, changes made, etc.

Connect with meeting participants remotely over video

Track visitors'/audience's responses across web pages and other optimized content

Application programming interface that allows for integration with other systems/databases

Track and manage adherence to policies for any service, product, process, or supplier

Supports access to crypto blockchains

A set of software tools and programs used by developers to create applications for specific platforms

Search and filter data across systems to locate required information by entering keywords or certain criteria

Determines the location of a device using GPS or an IP address

Use AI to generate content in the form of text, images, videos, etc.

Manage and support multiple languages

Plan availability and assign specific time slots for tasks and resources

Verify the identity of users/devices to enable secure access

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Manage the process of evaluating documents or requests submitted for approval

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Define levels of authorization for access to specific files or systems

Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance

Securely stores data to prevent data loss or breaches

Verifies and confirms the accuracy of an address

Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns.

Store, manage, and track all electronic documents in a centralized location

Store, manage and track all forms in a centralized location

Receive system updates as soon as any changes are made

Track and manage adherence to policies for any service, product, process, or supplier

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

System that automatically dials calls

Accept and process credit card transactions

Manage plans with a set payment schedule that help customers pay outstanding debt

Automatically create schedules based on business needs or employee availability and qualifications

Application programming interface that allows for integration with other systems/databases

Create, design and manage workflows for repetitive tasks

Track and document all activities across devices, networks, and other systems

Manage and handle various international currencies

Process payments via multiple modes directly through the application

Schedules callback times

Use AI to generate content in the form of text, images, videos, etc.

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Pre-made examples and templates for emails

Information, data and reports that are being tracked over time

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Import and export data to and from software applications

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Manage, record and track all business exchanges in form of money and its related interactions in the system

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Initiate collection and analysis of known risks

Pre-designed layouts that can be customized to match preferences and requirements

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Manage contact details and communication with clients

Manage, organize, and store contact information

Send automated reminders and notices to clients on overdue payments

Record the audio of phone conversations for quality assurance purposes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Analyze and gain insights into data in real-time

Report customer payment history and outstanding debts to credit bureaus

Search and filter data across systems to locate required information by entering keywords or certain criteria

Tracking, calculating, and paying commissions and earnings to employees

Searchable database of information about loan borrowers

Create, save, and re-purpose templates for emails, forms, etc.

Alter the layout and content of reports

Observe and track the demand, usage, progress or quality of a system, product, or user

Timed notification for any upcoming task, deadline, appointment, or activity

Active reporting of data and metrics

Generate one-off reports that meet information requirements

A chronological record of actions or occurrences within a network, software, or process

Define levels of authorization for access to specific files or systems

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Create, design and manage workflows for repetitive tasks

Accept and process credit/debit card transactions

Identify and analyse the reasons behind accidents

Capability of a software or system to make decisions and perform actions based on specified conditions

Use AI to generate content in the form of text, images, videos, etc.

Search and filter data across systems to locate required information by entering keywords or certain criteria

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Arrange tasks based on the level of priority or urgency

Investigate and resolve disputes/issues using workflow, audit trails, and other system tools

Rules that can be customized/created based on business requirements for fraud prevention

Receive notification of issues as soon as they occur

Administration and control of evidence related to investigations/cases

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Application programming interface that allows for integration with other systems/databases

Create, manage and track all task activities and progression

Monitor or audit historical and current transactions to analyze customer account activities

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track sent and received payments, invoices, and bills.

Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc.

Pre-designed layouts that can be customized to match preferences and requirements

Oversee the process of issuing refunds

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Assess and score risks using risk matrices

Predict future data based on historical data sets

Track usage and chargeback for disputed transactions/expenses

Anti-money laundering compliance helps businesses uncover suspicious financial activity

Approve legitimate financial transactions after reviewing for fraud or other risks

Set up connections to third-party platforms to improve business processes

Software program that continuously adjusts its behavior based on observed data

Process of tracking new and submitted claims and the status of submitted claims

Active reporting of data and metrics

Identifies the underlying source of each dispute, such as criminal fraud, friendly fraud, or merchant error.

Quantifies revenue recovered and fees avoided across disputes fought and disputes prevented.

Reports dispute outcomes and win rates by reason code, card network, processor, and product.

Connects to e-commerce, order management, and shipping systems to pull order evidence automatically.

Manages disputes across multiple processors, acquirers, and merchant IDs from a single account.

Connects to payment gateways, processors, and acquirers to sync transaction and dispute data.

Tracks chargeback-to-transaction ratios against card network thresholds and flags monitoring program risk.

Issues refunds or cancels fulfillment automatically in response to inbound alerts to stop a chargeback from being filed.

Ingests pre-dispute alerts from networks such as Ethoca and Verifi so cases can be resolved before a chargeback posts.

Scores transactions for fraud and chargeback risk before an order is approved.

Centralizes chargeback cases in a single queue with status, ownership, and response deadlines.

Compiles and submits network-compliant response packages to acquirers, processors, and card networks.

Gathers transaction, order, shipping, and customer data required to build a dispute response.

Maps each dispute to its card network reason code and routes it to the matching response workflow.

Provides configurable rebuttal letter templates by reason code, card network, and merchant policy.

Improves performance based on feedback and experience.

Makes informed choices based on available data and objectives.

Capability to perform complex tasks without constant human input.