CareStack Reviews & Product Details

CareStack is a complete cloud-based dental software solution for scheduling, clinical, billing, patient engagement, and reporting needs of dental offices of any size - whether it's a single location or a large multi-site DSO. With in-built features for centralization, automation and analytics, CareStack enables dental organizations to achieve the full potential inherent in scale. An experienced team of specialists for data conversion, training, support, customer success and revenue cycle management form a deep partnership with the practice throughout the customer lifecycle to ensure a smooth transition and ongoing usage. Know more about CareStack: https://carestack.com/lp/dental-software-g2

Seller

Carestack

Discussions

CareStack Community

Languages Supported

English

Overview by

Harsha M (B2B SaaS Marketing | Product Marketing)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

8 months

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Top-Rated Alternatives

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CareStack Integrations

(14)

Integration information sourced from real user reviews.

CareStack Media

Allows patients to book appointments at their convenience, without the need to call during office hours thus improving patient satisfaction and accessibility.

With online dental charting, you can quickly and accurately make a diagnosis, record patient information, and then set up a treatment plan that results in better patient communication, efficient daily workflow, and improved profitability.

Enhance patient communication, improve access to care, and foster a more informed and involved patient experience.

Provides a secure, contactless payment option, allowing patients to pay directly from their phones, improving patient satisfaction and your collections.

CareStack Demo - Revenue cycle management

CareStacks' Revenue Cycle Management assists you in keeping receivables and aging organized, so you can focus on collecting more money for your practice.

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Mandi M.

Practice Administrator

Small-Business (50 or fewer emp.)

4/16/2025

"CareStack is the answer!"

5/5

What do you like best about CareStack?

All inclusive with ability to add useful 3rd party integrations for imaging, RX, phone/communications and payments (and more)! Implementation was easy, smooth to get everything set up! As a high volume practice, the frequency of using the same work flow from patient to patient makes it easy to learn and understand. Review collected by and hosted on G2.com.

What do you dislike about CareStack?

Talking to bots, but you can easily get in touch with a human by phone, email or chat. You can work directly with an account manager who will meet with you monthly or quarterly after your initial onbaording. Review collected by and hosted on G2.com.

Jordan R.

Administrative

Small-Business (50 or fewer emp.)

7/15/2025

"CareStack for the WIN!"

4.5/5

What do you like best about CareStack?

Carestack is super easy to use! I work remotely and I love how i don't have to use a secondary service to access the PMS. Also the customer support is AMAZING! Super easy to chat with and 9/10 get my concerns resolved. Review collected by and hosted on G2.com.

What do you dislike about CareStack?

The ledger is a bit confusing when entering insurance payments but i've only used it for a few weeks. may just take some time! Review collected by and hosted on G2.com.

Joanne P.

Personal Assistant

Small-Business (50 or fewer emp.)

5/30/2025

"Great Customer Service"

5/5

What do you like best about CareStack?

WE came from a software that after 22 years with them, they changed almost nothing. It was very cookie cutter. CareStack makes my office feel unique and customizes our software to work for us. We couldn't be happier with all the reporting capabilities and the quick response to any questions. Review collected by and hosted on G2.com.

What do you dislike about CareStack?

We haven't really had down sides to the transition to CareStack. Review collected by and hosted on G2.com.

Misha M.

Office Manager

Small-Business (50 or fewer emp.)

8/18/2025

"Carestack Conversion"

5/5

What do you like best about CareStack?

The reporting portion of Carestack has been a huge perk for our practice. The ease of New Patient Forms being automatically sent has been super helpful as.well. Review collected by and hosted on G2.com.

What do you dislike about CareStack?

Like any conversion, there is always a learning curve while we figure out the software Review collected by and hosted on G2.com.

Marissa H.

Operations Manager

Small-Business (50 or fewer emp.)

6/9/2025

"Easy to use platform"

5/5

What do you like best about CareStack?

Love the customer service and team we've been working with. We switched to the CareStack platform about 6 months ago and we love it! Review collected by and hosted on G2.com.

What do you dislike about CareStack?

We are a non-network provider but would still like to offer insurance claims to our patients to submit themselves. Unfortunately, there isn't an easy way to generate an insurance form unless we are submitting directly to insurance. Review collected by and hosted on G2.com.

Alex C.

Office manager and lead dental assistant

Small-Business (50 or fewer emp.)

9/9/2025

"Great staff and easy to navigate software"

5/5

What do you like best about CareStack?

I like how easy it is to navigate through the software and how helpful and friendly the staff are. Review collected by and hosted on G2.com.

What do you dislike about CareStack?

The amount of features the software has may seem overwhelming BUT it is very organized and the staff are always willing to help. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

9/15/2025

"It has been an excellent experience"

5/5

What do you like best about CareStack?

How extremely helpful all carestack staff have been during the conversion into carestack and all the extra tips to be able to become comfortable within the software. Review collected by and hosted on G2.com.

What do you dislike about CareStack?

Everything has been super helpful so far no complaints Review collected by and hosted on G2.com.

What problems is CareStack solving and how is that benefiting you?

Csrestack is solving the way everything is tracked for CS Pay for payments not being missed, also the way it track which clinicals are still pending. It allows the billing track better reports of where we are at with our aging. Tons or more things that woulsnt allow to track in the past with the older software. Review collected by and hosted on G2.com.

Hannah H.

Dental receptionist

Small-Business (50 or fewer emp.)

9/24/2025

"User friendly"

5/5

What do you like best about CareStack?

I really appreciate how user-friendly the program is. Customer support is always amazing when we do have issues Review collected by and hosted on G2.com.

What do you dislike about CareStack?

I don't like that it relies on a server, because whenever the server goes down, it brings production to a stop. Review collected by and hosted on G2.com.

Lucas S.

Regional manager

Small-Business (50 or fewer emp.)

7/31/2025

"Overall best customer service company"

5/5

What do you like best about CareStack?

User friendly and very easy to learn. Lots of learning resources and great support from carestack Review collected by and hosted on G2.com.

What do you dislike about CareStack?

Just integrating our old system but carestack has been very helpful along the way Review collected by and hosted on G2.com.

Phu V.

Dentist/owner

Small-Business (50 or fewer emp.)

5/20/2025

"Carestack has changed the Dental Practice Management Software game"

5/5

What do you like best about CareStack?

Carestack has changed the DPM software game. I’ve used Dentrix, Eaglesoft, Denticon, and Softdent. Carestack has non of the bloat of the traditional DPM software. Customer service is by far the best and they take your feedback seriously and notice changes almost immediately Review collected by and hosted on G2.com.

What do you dislike about CareStack?

Carestack is cloud based, no internet means no access to patient files. One workaround is by using cellular hotspot for temporary purposes. Review collected by and hosted on G2.com.