CareStack Reviews & Product Details

The support from the CareStack team has been unbelievable. I always receive a very prompt reply which is so helpful considering how robust the software is and how much there is to learn. Additionally, the modern feel of CareStack is such a welcome change after using a very well known PMS that never seemed to update. The software is so well designed and thought out. I have also greatly enjoyed having the User Resource Guide - amazing! Review collected by and hosted on G2.com.

A feature that I wish was present was for unlimited text messaging as well as MMS capability. We have decided to implement VoiceStack, so I don't think that this will be an issue any longer. Review collected by and hosted on G2.com.

Since moving to CareStack, we’ve already noticed how much easier it is to manage fewer systems, and being able to attach fee schedules to specific providers for different counties should make treatment planning much simpler. Once we finish setup for coverages and plan details, the system will be able to treatment plan for us, which means no more manual calculations.

The support I’ve received overall—especially from my three reps during onboarding and training—has been top-notch. There are also multiple ways to get help when needed, and it’s been quick and painless. Review collected by and hosted on G2.com.

It takes a lot of work to set up the insurance part of it. Review collected by and hosted on G2.com.

Our practice switched from Dentrix to CareStack and couldn't be more pleased with our decision. Jamie, Mariann, and Sankar have been excellent to work with and have guided us every step of the way. They are very responsive and helpful and our transition was so smooth. Being able to text to pay from the insurance payment page is a huge plus. CareStack also has native phones and payment processing that integrate so well and provide a lot of capabilities like transcriptions, AI summaries, and automatic writebacks. Claims management is an easy process and attachments are all done inside the system and easy to upload. The overall ease of use and being able to be so efficient has made our day-to-day much smoother. Review collected by and hosted on G2.com.

We have struggled a little with reporting and ensuring we are seeing the same KPIs that we were with our old system. Instead of printing the reports daily we now use a dashboard to track everything. Just takes some getting use to. Review collected by and hosted on G2.com.

Their trainers were available to help our staff navigate workflows and build confidence with the new system. Just as importantly, the team remained engaged after implementation rather than treating go-live as the finish line. Their responsiveness, professionalism, and willingness to work through challenges demonstrated a genuine commitment to our success. Review collected by and hosted on G2.com.

Not a thing. They were supportive throughout the process. Review collected by and hosted on G2.com.

CareStack has made it much easier to run our multi-specialty, multi-location practice. The onboarding and support teams have been awesome, and the user interface is clean, intuitive, and clearly well thought out. The AI integration is also a real plus. We were nervous about switching to cloud-based software, but CareStack has performed flawlessly so far, and it comes at a price point you can’t beat. Review collected by and hosted on G2.com.

Getting used to the reports and the overall layout has definitely been a learning curve. Not because the design is poor, but simply because it’s new to me. The training videos are helpful and well done, but they can be time-consuming to get through. Review collected by and hosted on G2.com.

The chat support has been amazing. They're quick to respond, great at troubleshooting, and always willing to help customize the software to fit our practice's needs. We recently added orthodontics to the services we provide, and they've been very accommodating throughout that process as well. Review collected by and hosted on G2.com.

The initial transition was a little overwhelming because of the size of our team and the number of workflows we needed to set up, but the implementation and support teams made the process much easier. Review collected by and hosted on G2.com.

The features and support offered by Care Stack are amazing. The workflows are easy to use and make day-to-day tasks feel more straightforward. Review collected by and hosted on G2.com.

There’s really nothing to dislike. We’ve had only minimal issues with it, and whenever something does come up, support is always there to help. Review collected by and hosted on G2.com.

I like the fact that everything that I use is within this system, no going outside to other sites or programs saves you time. Review collected by and hosted on G2.com.

I do not like the fact that when I first started and was still in training, I logged myself out of the system too many times to count in a day. This got easier the longer that I used the software. Review collected by and hosted on G2.com.

What I liked most is how intuitive and efficient the platform is, especially from an operations standpoint. The analytics are practical and easy to work with, and having a team that supports with pulling and interpreting data makes a big difference in day-to-day management. Review collected by and hosted on G2.com.

There’s definitely a learning curve at the beginning, especially coming from outside the dental field, but the onboarding support helps make that transition much smoother. Review collected by and hosted on G2.com.

I really love the reporting and analytics tools inside Carestack. They make it easy for me to review information and understand what’s going on at a glance. Review collected by and hosted on G2.com.

Sometimes support takes anywhere from a few days to a few weeks to get an issue figured out or fixed, but I understand that some things take time to sort out. Review collected by and hosted on G2.com.