CareStack Reviews & Product Details

The developers thought of everything! I have been in dentistry for over 40 years and am just amazed at the features. It is easy to navigate and having everything integrated with links throughout the system makes it the best dental software on the market!! BUt, ultimately, the transistion team of Natalia and Sachin is what made our experience the best!! Review collected by and hosted on G2.com.

There are a couple features we were told we would have that were not available upon our transistion, and unfortunately we are now being told it is still a couple quarters away from being implemented. That was disappointing - especially when we were told it would be ready by 4th quarter 2025. Review collected by and hosted on G2.com.

Their customer service and willingness to adapt to real practice needs. The support team is responsive, knowledgeable, and always willing to help. They listen to feedback and are open to making changes that improve workflows across our 9 pediatric dental locations. The platform itself is fast, stable, and reliable, which is essential for managing multiple practices. Review collected by and hosted on G2.com.

Like any robust platform, there is a learning curve at the beginning, but the support team makes the transition smooth. Review collected by and hosted on G2.com.

CareStack is a great option for cloud based software. We converted from Eaglesoft. The training process was great and the entire CS team was very responsive. The best part were the trainers. Huge shout out to Caroline, Ayisha, Abby, and Sharath (from VoiceStack.) They were in essence an extension of our team and super patient and kind with all of our questions and training needs. I couldn’t have asked for a better team and I’ll miss them the most!! Carestack definitely grew on me and the software is built to anticipate ans address the needs of dental professionals to truly aid in the success of the practice. Review collected by and hosted on G2.com.

I think there are some aspects that are set within the software that I wish could be customized. That could be easily resolved in my opinion, so hopefully they make some adjustments. Review collected by and hosted on G2.com.

Cloud based, so it is accessible from anywhere, which is great. Cutting edge, and always getting better. They listen to your recommendation and advice. We have already seen 3 changes from recommendations we gave. Easy to use, no problem getting everyone onboard, plenty of training for implementation. Customer service is easy to get a hold of. The amount of features this software has is insane.. so many things to make your life easier! Review collected by and hosted on G2.com.

The billing although very exact and defined, can be a few steps more than other PMS but i understand why. And ultimately a few more steps for better record keeping is warranted. Review collected by and hosted on G2.com.

I have been working with CareStack for over 4 years, and the team is amazing—very professional and knowledgeable. The PMS offers comprehensive systems that enable practices to grow both internally and externally, making it an excellent solution for DSOs. Review collected by and hosted on G2.com.

Like any software, there are always some cons. However, when you have a team that works with you, anything can be fixed or enhanced. This collaborative approach allows both the PMS and the dental practice to grow together. Review collected by and hosted on G2.com.

I use CareStack for dental practice management and really appreciate how it's a more updated system that helps us be faster and more efficient with daily tasks and functions. The ease of use is something I really like about CareStack; it makes it easier for our practice to improve and grow. The initial setup was very easy, which is a big plus. Even though any change can come with challenges, CareStack stands out because of its user-friendly nature. I also rate it a 10 out of 10 for recommending it to a friend or colleague. Review collected by and hosted on G2.com.

The billing statements patients receive can be difficult to read. Review collected by and hosted on G2.com.

CareStack has been a great upgrade for our office. It keeps everything organized and easy to access, from reports to insurance. Timothy Seaburg has been amazing he’s guided us through the process and made learning the system simple and efficient. Review collected by and hosted on G2.com.

The only downside is that there’s a bit of a learning curve at first because the system has so many features. Once you get used to it, though, it becomes much easier to navigate especially with the help and training from Timothy Seaburg. Review collected by and hosted on G2.com.

The support team is extremely responsive and hands on. The training and onboarding were thorough, and the follow-up meetings actually addressed real concerns. They helped customize CareStack to fit our office workflow, including setting up patient onboarding forms. They also helped me manage scheduling in a more efficient and organized way. Review collected by and hosted on G2.com.

Learning a new system after being very comfortable with our old software was difficult. The adjustment period can feel overwhelming at first. However, the team walked us through everything step by step, which helped reduce frustration. Review collected by and hosted on G2.com.

We recently switched to CareStack, and overall, we’ve had a very positive experience. What we like best is that it truly functions as an all-in-one system. Having everything integrated into one platform has streamlined our workflow and improved efficiency across the board. The software is very user-friendly and intuitive, which made the transition much smoother for our team. Review collected by and hosted on G2.com.

If we had to mention one area for improvement, it would be checking in at the kiosk for multi-location practices. Greater flexibility in customizing those features would make it even more seamless for organizations with multiple offices. Review collected by and hosted on G2.com.

What stood out most was how comprehensive yet user-friendly the platform is. CareStack truly streamlines every aspect of practice management — from scheduling and billing to forms, notes, and patient management — all in one secure system. The reporting features provide valuable insights that help us make better decisions, and any bugs or issues we encountered were resolved quickly with outstanding customer support. Most importantly, the transition was made seamless thanks to Geo’s responsiveness, patience in teaching, and ability to simplify complex processes. The combination of a robust platform and such dedicated support makes CareStack an incredible value for money. Review collected by and hosted on G2.com.

Honestly, there hasn’t been anything negative to report. The transition was seamless, and whenever small questions or minor issues came up, Geo and the CareStack team addressed them immediately. If anything, the only challenge was the natural learning curve that comes with adopting a new, feature-rich system — but with Geo’s patient guidance and thorough training, this was quickly overcome. Review collected by and hosted on G2.com.