CareStack Reviews & Product Details

What I liked most is how intuitive and efficient the platform is, especially from an operations standpoint. The analytics are practical and easy to work with, and having a team that supports with pulling and interpreting data makes a big difference in day-to-day management. Review collected by and hosted on G2.com.

There’s definitely a learning curve at the beginning, especially coming from outside the dental field, but the onboarding support helps make that transition much smoother. Review collected by and hosted on G2.com.

The upside of using CareStack is that everything is in one place. Being able to work with claims and the clearinghouse directly in CareStack has been a time saver. Although there are many wonderful features, for me working with insurance daily, this has been huge! Review collected by and hosted on G2.com.

First, the ledger—specifically when reviewing insurance postings—can be difficult to interpret. The verbiage used is somewhat confusing, which makes it harder to quickly understand what’s being shown. For example, when an insurance payment is posted you see what insurance paid on one line and then another line automatically shows and it categorized as an "adjustment" and the verbiage is "transfer adjustment - transfer to insurance". There is no need for this line. To me, this isn't a "transfer" or an "adjustment". It is simply what insurance paid. It is redundant. I wish I could at least relabel it as "insurance payment". It also feels like there are extra, unnecessary steps involved in the process. Streamlining the language and simplifying the workflow would make this much more user-friendly.

Second, printing receipts could use more flexibility. While there are filtering options available, there still seem to be additional details included that aren’t always relevant. It would be very helpful to have more control—ideally the ability to select specific line items and print only those. This is something we previously had with Eaglesoft, and it allowed for much more customized, clean receipts.

Lastly, I’d love to see improved visibility of patient alerts directly on the schedule screen. Currently, flags/alerts require hovering or clicking to view. It would be much more efficient if alert/flag indicators were automatically visible on the appointment box itself—similar to how confirmation status CFor RX indicators are displayed. Having alerts immediately visible would help our team quickly identify important patient notes without extra steps. Review collected by and hosted on G2.com.

The developers thought of everything! I have been in dentistry for over 40 years and am just amazed at the features. It is easy to navigate and having everything integrated with links throughout the system makes it the best dental software on the market!! BUt, ultimately, the transistion team of Natalia and Sachin is what made our experience the best!! Review collected by and hosted on G2.com.

There are a couple features we were told we would have that were not available upon our transistion, and unfortunately we are now being told it is still a couple quarters away from being implemented. That was disappointing - especially when we were told it would be ready by 4th quarter 2025. Review collected by and hosted on G2.com.

Everything! There is nothing to dislike about it. Everything that carestack offers is top of the line. Best customer service on the market. Everything you need, from a clinical to a revenue standpoint can be found within the software. My account manager Alisha Gerrard is amazing. Anytime I have a question or a concern, she responds within minutes and has a solution for whatever my issue is. Review collected by and hosted on G2.com.

Nothing to dislike about the system!

If you lose internet access, then you have to paper chart until internet is restored. Review collected by and hosted on G2.com.

The text-to-pay option has been a real game changer. Being able to click a button to verify insurance and, in that same spot, message a patient if we have a question or an issue is also so great. Review collected by and hosted on G2.com.

We’re still trying to figure out how to get to certain things in the chart with fewer clicks. Also, during the first few weeks, I felt like we could have been more prepared. Review collected by and hosted on G2.com.

My favorite thing about Carestack is how seamless everything feels. We really love the dashboard feature because it makes it so easy to see who is missing paperwork and who still has a balance. Overall, it has helped us stay much more organized. Review collected by and hosted on G2.com.

We don’t have many complaints. The only change we’d like to see is the option to print the schedule vertically and have it fit on a single page. Review collected by and hosted on G2.com.

Their customer service and willingness to adapt to real practice needs. The support team is responsive, knowledgeable, and always willing to help. They listen to feedback and are open to making changes that improve workflows across our 9 pediatric dental locations. The platform itself is fast, stable, and reliable, which is essential for managing multiple practices. Review collected by and hosted on G2.com.

Like any robust platform, there is a learning curve at the beginning, but the support team makes the transition smooth. Review collected by and hosted on G2.com.

CareStack is a great option for cloud based software. We converted from Eaglesoft. The training process was great and the entire CS team was very responsive. The best part were the trainers. Huge shout out to Caroline, Ayisha, Abby, and Sharath (from VoiceStack.) They were in essence an extension of our team and super patient and kind with all of our questions and training needs. I couldn’t have asked for a better team and I’ll miss them the most!! Carestack definitely grew on me and the software is built to anticipate ans address the needs of dental professionals to truly aid in the success of the practice. Review collected by and hosted on G2.com.

I think there are some aspects that are set within the software that I wish could be customized. That could be easily resolved in my opinion, so hopefully they make some adjustments. Review collected by and hosted on G2.com.

Cloud based, so it is accessible from anywhere, which is great. Cutting edge, and always getting better. They listen to your recommendation and advice. We have already seen 3 changes from recommendations we gave. Easy to use, no problem getting everyone onboard, plenty of training for implementation. Customer service is easy to get a hold of. The amount of features this software has is insane.. so many things to make your life easier! Review collected by and hosted on G2.com.

The billing although very exact and defined, can be a few steps more than other PMS but i understand why. And ultimately a few more steps for better record keeping is warranted. Review collected by and hosted on G2.com.

I have been working with CareStack for over 4 years, and the team is amazing—very professional and knowledgeable. The PMS offers comprehensive systems that enable practices to grow both internally and externally, making it an excellent solution for DSOs. Review collected by and hosted on G2.com.

Like any software, there are always some cons. However, when you have a team that works with you, anything can be fixed or enhanced. This collaborative approach allows both the PMS and the dental practice to grow together. Review collected by and hosted on G2.com.