# CareStack Reviews **Vendor:** Carestack **Category:** [Dental Practice Management Software](https://www.g2.com/categories/dental-practice-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 186 ## About CareStack CareStack is a complete cloud-based dental software solution for scheduling, clinical, billing, patient engagement, and reporting needs of dental offices of any size - whether it's a single location or a large multi-site DSO. With in-built features for centralization, automation and analytics, CareStack enables dental organizations to achieve the full potential inherent in scale. An experienced team of specialists for data conversion, training, support, customer success and revenue cycle management form a deep partnership with the practice throughout the customer lifecycle to ensure a smooth transition and ongoing usage. Know more about CareStack: https://carestack.com/lp/dental-software-g2 ## CareStack Reviews ### 1. Intuitive, Efficient Platform with Practical Analytics and Great Data Support **Rating:** 5.0/5.0 stars **Reviewed by:** Genesis H. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about CareStack?** What I liked most is how intuitive and efficient the platform is, especially from an operations standpoint. The analytics are practical and easy to work with, and having a team that supports with pulling and interpreting data makes a big difference in day-to-day management. **What do you dislike about CareStack?** There’s definitely a learning curve at the beginning, especially coming from outside the dental field, but the onboarding support helps make that transition much smoother. **What problems is CareStack solving and how is that benefiting you?** CareStack really helps keep everything in one place, which makes a big difference in day-to-day operations. Instead of jumping between systems or spending too much time pulling reports, the analytics are right there and easy to work with. It saves time, makes it easier to stay organized, and helps me quickly understand what’s going on in the practice so I can make decisions without overcomplicating things. It just makes the whole operation feel more manageable and less scattered ### 2. All-in-One Cloud Platform That Streamlines Dental Practice Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about CareStack?** all-in-one cloud-based system. It combines scheduling, billing, insurance verification, patient communication, analytics, charting, and revenue cycle management into one platform, which helps dental practices avoid using multiple disconnected software tools. **What do you dislike about CareStack?** The ERA workflow in CareStack is probably my least favorite part of the software for our office. While the platform overall has great features and strong cloud functionality, the ERA process can feel overly complicated and less intuitive compared to other dental systems. It often takes extra clicks and troubleshooting, which can slow down payment posting and insurance workflows. **What problems is CareStack solving and how is that benefiting you?** Carestack helps solve many of the operational problems dental practices face every day, especially around efficiency, organization, communication, and revenue management. Its cloud-based all-in-one system reduces the need for multiple disconnected software programs by combining scheduling, billing, insurance claims, patient communication, charting, analytics, and reporting into one platform. Practices use CareStack to improve appointment scheduling, automate reminders, streamline insurance verification and claims processing, reduce paperwork, centralize multi-location management, and improve collections and reporting. Many offices also benefit from its remote access, cloud backups, patient engagement tools, and integrated workflows that help staff multitask more efficiently and reduce administrative bottlenecks. ### 3. Major Time Saver **Rating:** 4.0/5.0 stars **Reviewed by:** Lauren R. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about CareStack?** The upside of using CareStack is that everything is in one place. Being able to work with claims and the clearinghouse directly in CareStack has been a time saver. Although there are many wonderful features, for me working with insurance daily, this has been huge! **What do you dislike about CareStack?** First, the ledger—specifically when reviewing insurance postings—can be difficult to interpret. The verbiage used is somewhat confusing, which makes it harder to quickly understand what’s being shown. For example, when an insurance payment is posted you see what insurance paid on one line and then another line automatically shows and it categorized as an "adjustment" and the verbiage is "transfer adjustment - transfer to insurance". There is no need for this line. To me, this isn't a "transfer" or an "adjustment". It is simply what insurance paid. It is redundant. I wish I could at least relabel it as "insurance payment". It also feels like there are extra, unnecessary steps involved in the process. Streamlining the language and simplifying the workflow would make this much more user-friendly. Second, printing receipts could use more flexibility. While there are filtering options available, there still seem to be additional details included that aren’t always relevant. It would be very helpful to have more control—ideally the ability to select specific line items and print only those. This is something we previously had with Eaglesoft, and it allowed for much more customized, clean receipts. Lastly, I’d love to see improved visibility of patient alerts directly on the schedule screen. Currently, flags/alerts require hovering or clicking to view. It would be much more efficient if alert/flag indicators were automatically visible on the appointment box itself—similar to how confirmation status CFor RX indicators are displayed. Having alerts immediately visible would help our team quickly identify important patient notes without extra steps. **What problems is CareStack solving and how is that benefiting you?** CareStack has helped us simplify our office workflow by reducing the number of systems we need to log into each day. As a result, our staff is able to work more efficiently and at a smoother pace. We also love the AI and call transcription features available through CareStack’s partnership with VoiceStack—another huge time saver for our team. ### 4. Best Dental Software on the Market—Easy Navigation, Amazing Features & Top-Notch Transition Team **Rating:** 5.0/5.0 stars **Reviewed by:** Terrie C. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about CareStack?** The developers thought of everything! I have been in dentistry for over 40 years and am just amazed at the features. It is easy to navigate and having everything integrated with links throughout the system makes it the best dental software on the market!! BUt, ultimately, the transistion team of Natalia and Sachin is what made our experience the best!! **What do you dislike about CareStack?** There are a couple features we were told we would have that were not available upon our transistion, and unfortunately we are now being told it is still a couple quarters away from being implemented. That was disappointing - especially when we were told it would be ready by 4th quarter 2025. **What problems is CareStack solving and how is that benefiting you?** We are a private practice with 3 locations that are approx 20-40 miles apart. We had been using a large server onsite at one of the locations, and had to remote in from the other 2. The server would go down frequently making it nearly impossible to operate normally. We now have the cloud based Carestasck and it had aleviated many problems we were dealing with. Also gives us the ability to work remotely without having to remote into an on-site PC ### 5. Top-of-the-Line Carestack with Best-in-Class Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Dillon H. | Operations manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about CareStack?** Everything! There is nothing to dislike about it. Everything that carestack offers is top of the line. Best customer service on the market. Everything you need, from a clinical to a revenue standpoint can be found within the software. My account manager Alisha Gerrard is amazing. Anytime I have a question or a concern, she responds within minutes and has a solution for whatever my issue is. **What do you dislike about CareStack?** Nothing to dislike about the system! If you lose internet access, then you have to paper chart until internet is restored. **What problems is CareStack solving and how is that benefiting you?** Carestack is currently working adding the ability to take CT scans as part of their imaging system that is offered and will reduce the amount of venders that I need to run my operations. ### 6. Text-to-Pay and One-Click Insurance Verification Are a Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah M. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about CareStack?** The text-to-pay option has been a real game changer. Being able to click a button to verify insurance and, in that same spot, message a patient if we have a question or an issue is also so great. **What do you dislike about CareStack?** We’re still trying to figure out how to get to certain things in the chart with fewer clicks. Also, during the first few weeks, I felt like we could have been more prepared. **What problems is CareStack solving and how is that benefiting you?** Carestack has definitely helped us make fewer insurance mistakes. Brandy has been AMAZING in this area in particular... Also this program has helped us interact with patients so much easier. Whether it be for billing questions or general info, patient communication has been improved. ### 7. Carestack is a major win for us! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristian J. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about CareStack?** My favorite thing about Carestack is how seamless everything feels. We really love the dashboard feature because it makes it so easy to see who is missing paperwork and who still has a balance. Overall, it has helped us stay much more organized. **What do you dislike about CareStack?** We don’t have many complaints. The only change we’d like to see is the option to print the schedule vertically and have it fit on a single page. **What problems is CareStack solving and how is that benefiting you?** Reporting-wise, Carestack keeps track of so many things, and it has really helped us manage our short call list and follow up with inactive patients. ### 8. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel . | Office Manager - Analytics Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about CareStack?** Their customer service and willingness to adapt to real practice needs. The support team is responsive, knowledgeable, and always willing to help. They listen to feedback and are open to making changes that improve workflows across our 9 pediatric dental locations. The platform itself is fast, stable, and reliable, which is essential for managing multiple practices. **What do you dislike about CareStack?** Like any robust platform, there is a learning curve at the beginning, but the support team makes the transition smooth. **What problems is CareStack solving and how is that benefiting you?** CareStack helps us centralize and standardize operations across our 9 pediatric dental locations. It streamlines scheduling, billing, reporting, and patient management into one stable and fast platform, reducing errors and manual work. Having everything in one system improves efficiency, visibility, and consistency across offices, allowing our teams to focus more on patient care while leadership gains better control and insight into daily operations. ### 9. All-in-One AI Platform with Exceptional Implementation Support **Rating:** 5.0/5.0 stars **Reviewed by:** Donna G. | Practice Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about CareStack?** I like how it integrates AI, phone capabilities, analytics, merchant services, and patient engagement in one place, without needing to rely on multiple third-party subscriptions. **What do you dislike about CareStack?** There is a learning curve, but you’d have that with any new implementation. CareStack’s support throughout the implementation process has been exceptional. **What problems is CareStack solving and how is that benefiting you?** Task tracking keeps all tasks in one place reducing need for post-its, emails or task spreadsheets. Improves accountability. The analytics helps me hone in on areas of my practice where we are doing well and where there are training opportunities. ### 10. Exceptional Support and Training with CareStack **Rating:** 5.0/5.0 stars **Reviewed by:** Lan A. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about CareStack?** CareStack is a great option for cloud based software. We converted from Eaglesoft. The training process was great and the entire CS team was very responsive. The best part were the trainers. Huge shout out to Caroline, Ayisha, Abby, and Sharath (from VoiceStack.) They were in essence an extension of our team and super patient and kind with all of our questions and training needs. I couldn’t have asked for a better team and I’ll miss them the most!! Carestack definitely grew on me and the software is built to anticipate ans address the needs of dental professionals to truly aid in the success of the practice. **What do you dislike about CareStack?** I think there are some aspects that are set within the software that I wish could be customized. That could be easily resolved in my opinion, so hopefully they make some adjustments. **What problems is CareStack solving and how is that benefiting you?** They have thought a lot about common issues that dental professionals face with dental software and they tried to address those issues by building the software accordingly. ### 11. Carestack- Cutting edge, ease of use. **Rating:** 4.5/5.0 stars **Reviewed by:** Tony S. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about CareStack?** Cloud based, so it is accessible from anywhere, which is great. Cutting edge, and always getting better. They listen to your recommendation and advice. We have already seen 3 changes from recommendations we gave. Easy to use, no problem getting everyone onboard, plenty of training for implementation. Customer service is easy to get a hold of. The amount of features this software has is insane.. so many things to make your life easier! **What do you dislike about CareStack?** The billing although very exact and defined, can be a few steps more than other PMS but i understand why. And ultimately a few more steps for better record keeping is warranted. **What problems is CareStack solving and how is that benefiting you?** Analytics and reports have been awesome, numbers matter especially when it directly affects the bottom line. ### 12. Best All-in-One Solution for Practice Efficiency and Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about CareStack?** The best all-in-one solution for improving practice efficiency and supporting growth. **What do you dislike about CareStack?** There is definitely a learning curve when transitioning to such a robust, all-in-one, cloud-based system. Some tasks take a tremendous number of clicks just to complete simple actions, and I really wish a few things were less click-intensive. **What problems is CareStack solving and how is that benefiting you?** The reporting, insurance workflows, patient communication tools, analytics, customization options, and the way everything is integrated into one system have significantly improved our efficiency and visibility across the practice. We’re also continually discovering new tools and workflows that help us refine what we do and improve every day. ### 13. Professional, Knowledgeable Team and a Comprehensive PMS for Growing DSOs **Rating:** 5.0/5.0 stars **Reviewed by:** Penny F. | Senior Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about CareStack?** I have been working with CareStack for over 4 years, and the team is amazing—very professional and knowledgeable. The PMS offers comprehensive systems that enable practices to grow both internally and externally, making it an excellent solution for DSOs. **What do you dislike about CareStack?** Like any software, there are always some cons. However, when you have a team that works with you, anything can be fixed or enhanced. This collaborative approach allows both the PMS and the dental practice to grow together. **What problems is CareStack solving and how is that benefiting you?** There are many advantages to having CareStack. The ability to see all offices with one click—instead of remoting in—is a game-changer. You can view reports anytime, either individually or combined across offices. All documents are stored in CareStack, from EOBs to patient files. The system also includes tracking for lab cases, payment plans, and more. It's truly an all-encompassing system. ### 14. CareStack **Rating:** 5.0/5.0 stars **Reviewed by:** Katelynn R. | Office staff, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about CareStack?** What I like about CareStack is how easy it is to use and how it keeps everything organized in one place. It makes scheduling, patient communication, billing, and reporting much more efficient, while also improving the overall patient experience. **What do you dislike about CareStack?** The only thing i dislike it how the schedule prints on 2 pages **What problems is CareStack solving and how is that benefiting you?** It helped us be more organized ### 15. Effortless Practice Management with CareStack **Rating:** 5.0/5.0 stars **Reviewed by:** Cristy C. **Reviewed Date:** February 18, 2026 **What do you like best about CareStack?** I use CareStack for dental practice management and really appreciate how it's a more updated system that helps us be faster and more efficient with daily tasks and functions. The ease of use is something I really like about CareStack; it makes it easier for our practice to improve and grow. The initial setup was very easy, which is a big plus. Even though any change can come with challenges, CareStack stands out because of its user-friendly nature. I also rate it a 10 out of 10 for recommending it to a friend or colleague. **What do you dislike about CareStack?** The billing statements patients receive can be difficult to read. **What problems is CareStack solving and how is that benefiting you?** CareStack enables us to be faster and more efficient with daily tasks, which is crucial for taking our practice to the next level. ### 16. CareStack Streamlines Our Office—Great Support Eases the Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica K. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about CareStack?** CareStack has been a great upgrade for our office. It keeps everything organized and easy to access, from reports to insurance. Timothy Seaburg has been amazing he’s guided us through the process and made learning the system simple and efficient. **What do you dislike about CareStack?** The only downside is that there’s a bit of a learning curve at first because the system has so many features. Once you get used to it, though, it becomes much easier to navigate especially with the help and training from Timothy Seaburg. **What problems is CareStack solving and how is that benefiting you?** CareStack has streamlined our daily operations by putting everything scheduling, billing, reports, and insurance into one easy-to-use system. It’s helped reduce errors, save time, and improve communication within the office. The detailed reporting tools make it easier to track performance and stay organized. With Timothy Seaburg’s guidance and training, we’ve been able to use CareStack to its full potential, making our workflow much more efficient. ### 17. Title: Hands-On Support That Made a Difficult Transition Manageable **Rating:** 5.0/5.0 stars **Reviewed by:** Erica G. | Team leader, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about CareStack?** The support team is extremely responsive and hands on. The training and onboarding were thorough, and the follow-up meetings actually addressed real concerns. They helped customize CareStack to fit our office workflow, including setting up patient onboarding forms. They also helped me manage scheduling in a more efficient and organized way. **What do you dislike about CareStack?** Learning a new system after being very comfortable with our old software was difficult. The adjustment period can feel overwhelming at first. However, the team walked us through everything step by step, which helped reduce frustration. **What problems is CareStack solving and how is that benefiting you?** They helped improve scheduling efficiency, streamline workflows -how it benefits me and my office, our scheduling is more efficient, workflows are more organized, and the system is better customized to our needs ### 18. CareStack: Intuitive All-in-One Platform That Streamlined Our Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2026 **What do you like best about CareStack?** We recently switched to CareStack, and overall, we’ve had a very positive experience. What we like best is that it truly functions as an all-in-one system. Having everything integrated into one platform has streamlined our workflow and improved efficiency across the board. The software is very user-friendly and intuitive, which made the transition much smoother for our team. **What do you dislike about CareStack?** If we had to mention one area for improvement, it would be checking in at the kiosk for multi-location practices. Greater flexibility in customizing those features would make it even more seamless for organizations with multiple offices. **What problems is CareStack solving and how is that benefiting you?** We also really appreciate that CareStack is very open to feedback and proactive about finding solutions. It’s clear that they value their customers’ input and are continuously working to improve the system. ### 19. Streamlined Insurance Workflow in Carestack **Rating:** 4.5/5.0 stars **Reviewed by:** Suzanne F. | Insurance/AR/Dental Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about CareStack?** How stream lined the work flow of insurance is great **What do you dislike about CareStack?** our initial integration with insurance balances was a nightmare. I would not recommend transferring insurance balances if possible. We should have started fresh in Carestack and finished all open claims in Eaglesoft . **What problems is CareStack solving and how is that benefiting you?** insurance is easier to work in Caarestack with all information being right there on the screen and not having to print everything out ### 20. Geo is my new Best Friend! **Rating:** 5.0/5.0 stars **Reviewed by:** Tucker J. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about CareStack?** What stood out most was how comprehensive yet user-friendly the platform is. CareStack truly streamlines every aspect of practice management — from scheduling and billing to forms, notes, and patient management — all in one secure system. The reporting features provide valuable insights that help us make better decisions, and any bugs or issues we encountered were resolved quickly with outstanding customer support. Most importantly, the transition was made seamless thanks to Geo’s responsiveness, patience in teaching, and ability to simplify complex processes. The combination of a robust platform and such dedicated support makes CareStack an incredible value for money. **What do you dislike about CareStack?** Honestly, there hasn’t been anything negative to report. The transition was seamless, and whenever small questions or minor issues came up, Geo and the CareStack team addressed them immediately. If anything, the only challenge was the natural learning curve that comes with adopting a new, feature-rich system — but with Geo’s patient guidance and thorough training, this was quickly overcome. **What problems is CareStack solving and how is that benefiting you?** I cannot say enough about the outstanding support we received from Geo and the CareStack team during our transition. From the very beginning, Geo demonstrated exceptional dedication and professionalism, making what could have been a complicated process truly seamless. He was incredibly quick to respond to every question and concern, no matter how small, and always provided clear, actionable solutions. His ability to streamline processes saved our team significant time and effort. What stood out most was his patience with teaching — he guided us step by step, ensuring that every staff member felt comfortable and confident using the system. CareStack itself has proven to be a tremendous value. The platform offers strong security, excellent customer support, and a wide range of tools that enhance patient management. We’ve found the handling of forms and notes to be efficient and customizable, and the reporting features give us insight we’ve never had before. Any bugs or issues were addressed promptly, with real accountability and follow-through. From day-to-day scheduling to billing, CareStack has elevated our practice management in a meaningful way. Overall, the combination of CareStack’s robust platform and Geo’s exceptional support has provided us with true value for money. We’re grateful for his hard work and highly recommend both CareStack and Geo for any practice looking to upgrade their systems. ### 21. Great customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Shae L. | operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about CareStack?** I like that it’s cloud-based software, and they also have a great support team that helps with onboarding. **What do you dislike about CareStack?** The ledger and and the insurance posting is not easy to navigate and read to the average front office staff. It can be difficult for them to see where balances are coming from in order to explain it to the patient **What problems is CareStack solving and how is that benefiting you?** We needed a cloud-based software solution for our multiple locations, and this one has helped our operations run more efficiently. ### 22. The #1 All-in-One Dental AI Platform—User-Friendly and Easy to Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna I. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about CareStack?** It's The #1 Dental AI Platform. It's All-In-One Dental Platform **What do you dislike about CareStack?** Nothing. It's user friendly and easy to navigate. **What problems is CareStack solving and how is that benefiting you?** It shows any claims that may have been missed when billing. It helps with sending claims. It helps schedule appt's. It's so useful. ### 23. Intuitive Practice & Patient Management That Improves Workflow and Care **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about CareStack?** Our office has had a great experience with CareStack. The practice and patient management features are intuitive and have significantly improved our daily workflow and patient care. **What do you dislike about CareStack?** We occasionally encounter some system limitations that we hope to see addressed in future updates, the platform remains a strong asset to our clinic. **What problems is CareStack solving and how is that benefiting you?** A major highlight is the incredible support. We have received wonderful assistance from Mariangelis, who is always responsive and knowledgeable. The entire support team is professional and dedicated to our success. We recommend CareStack for its comprehensive tools and excellent people. ### 24. Carestack: excellent software,incredible training and support **Rating:** 5.0/5.0 stars **Reviewed by:** Linda G. | Dentist and Clinical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2025 **What do you like best about CareStack?** I absolutely LOVE our trainer, Carolina. She has been patient, kind and supportive beyond her 'required' time with us. In addition, the ENTIRE Carestack team has been so DEVOTED to us. Dan, Jacqui, Alfiya, Aravind, Andan, Geo and Carolina have been ALWAYS willing to listen and support us. The software has been an easy transition as well. **What do you dislike about CareStack?** The only downside about Carestack is that, like other trainings, I see Zoom presentations and it is a LOT of information. I am a person that needs to 'touch' the learning, not just watch at first. **What problems is CareStack solving and how is that benefiting you?** Carestack is a secure program in that you must be an allowed user to access. Carestack offers us a web based operating system--we can access and view from home or another office. We are a 5 office group and this will allow us to share information as well as maintain our own 'office' . This will allow for better patient care when patients are referred to other offices. The first page of Carestack offers goals/scheduling opportunities/alerts/huddle information and so much more. This will help our practice grow. ### 25. Listens & Implements Suggestions **Rating:** 4.0/5.0 stars **Reviewed by:** Meg S. | Practice Administrator, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about CareStack?** Carestack has been a great PMS for our team! We have multiple locations and we specialize in extractions, implants, and AOX. Not only is Carestack the best software for such a specialized company like ours, but they are constantly asking for feedback and actually updating software based on the customer requests! My Customer Success Manager is Mariangles and she, with Earwin, have been an absolute delight to work with! Not only has she shown me things I never would have known to do with the software, but she has taken my notes of frustration or suggestions and turned them to the powers that be to have the suggestions put into the software. Not like in 2 years, but like 3 months after it's been requested. Absolutely insane because anyone who has ever worked with another PMS knows that is RARELY the case. As a former Eaglesoft girlie, I definitely recommend Carestack for practices looking to have a comprehensive PMS that listens and adapts! **What do you dislike about CareStack?** Anything I dislike or prefer to have changed/updated, I let my CSM manager know and the CS team works to find ways to implement and release as an updated or new feature on the next update, which happens several times per year. **What problems is CareStack solving and how is that benefiting you?** CS manages our entire patient database, our scheduler, our clinical notes. Without it, we would be forced to use a subpar product. ### 26. Effective Practice Management Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Lillian B. | Dental Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about CareStack?** CareStack has been a reliable and efficient practice management platform for our office. The system is user-friendly, well-organized, and makes scheduling, charting, billing, and communication much easier to manage in one place. Its cloud-based design allows for smooth access across the team, and updates are frequent and helpful. While there is always room for minor workflow improvements, CareStack overall has strengthened our efficiency and provided a solid, all-in-one solution for daily operations. **What do you dislike about CareStack?** What we liked least was that certain workflows require extra clicks and could be more streamlined. **What problems is CareStack solving and how is that benefiting you?** CareStack helps reduce administrative bottlenecks by simplifying charting, scheduling, and financial tasks, allowing our team to work more smoothly. ### 27. Easy-to-Use Dental Practice Management with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Aziz B. **Reviewed Date:** February 12, 2026 **What do you like best about CareStack?** I love how easy it is for all staff members to use the system. I also find the scheduling and communications features, like customized appointment reminders, to be particularly useful. Additionally, I found the initial setup to be very easy, thanks to the support team that was very good. **What do you dislike about CareStack?** The billing can be confusing to read and statements are difficult for patients to understand. **What problems is CareStack solving and how is that benefiting you?** CareStack provides updated software ease of use for dental practice management, making it easy for staff to navigate. I appreciate its scheduling and communications features like customized reminders but find billing and patient statements confusing. ### 28. All-in-One Platform with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Angelica C. | Dental Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about CareStack?** I really appreciate that CareStack lets us access a wide range of features within a single platform. This is a big advantage compared to many other software options, which often require using multiple separate tools for things like patient communication. **What do you dislike about CareStack?** There are a few drawbacks, such as occasional minor glitches that can sometimes delay daily tasks. On the positive side, Carestack has a highly responsive support team that works hard to address and resolve any issues that are reported. **What problems is CareStack solving and how is that benefiting you?** Claim management is straightforward to navigate. Carestack offers a centralized location where all information can be stored, tracked, and easily accessed. ### 29. Truly All-in-One Dental Cloud Software, No 3rd-Party Integrations Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa B. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about CareStack?** Truly an all-in-one dental cloud-based software, no need for any 3rd party integrations. **What do you dislike about CareStack?** No option for unlimited SMS / Email outbound. Due to the size of our practice, this would be a nice feature to have access to. **What problems is CareStack solving and how is that benefiting you?** Being cloud based and no more need for server-reliant software, 24/7 support, merging 2 locations in one platform, easy access between 2 locations. ### 30. Best Dental software out there **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about CareStack?** What I like most about CareStack is that it's an all-in-one, cloud-based platform that eliminates the need for multiple third-party tools. Having scheduling, billing, clinical charting, insurance management, and patient communication all integrated into one system has made our workflows more efficient and consistent across locations. The user interface is clean and intuitive, and the real-time access to patient data helps our team stay on the same page. The ability to customize reports and workflows is also a big plus. It truly feels built for modern dental practices. **What do you dislike about CareStack?** Like any robust platform, CareStack comes with a learning curve. Some features can feel a bit overwhelming at first, especially during onboarding and training. Certain workflows could be more streamlined, and occasional updates may temporarily impact navigation or performance. That said, their support team is responsive and continuously improving the system based on user feedback, which has made a big difference over time. **What problems is CareStack solving and how is that benefiting you?** CareStack is helping us solve several key challenges that come with managing a modern, multi-location dental practice. By consolidating scheduling, billing, clinical charting, patient communication, and reporting into one cloud-based platform, it eliminates the need for multiple third-party systems — reducing complexity, costs, and inefficiencies. We now have real-time access to data across all locations, which improves decision-making and coordination. Automated features like online forms, appointment reminders, and insurance verification have streamlined front office workflows and improved the patient experience. Overall, CareStack has helped us operate more smoothly, increase productivity, and deliver more consistent care across the board. ### 31. Easy-to-Use Carestack With Helpful, Fast Support and Strong Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about CareStack?** Using Carestack all day long, ease of integration and use of carestack was very important. The implemantion team was wonderful and support is alway helpful and quick! Reports to keep track of all aspects of the practice. Ease of submitting electronic claims with attachments. **What do you dislike about CareStack?** Initially the Staements were hard to dechiper, but the had an update now I love the new statements!! **What problems is CareStack solving and how is that benefiting you?** Keeping track of our practice with Carestack reports has been wonderful. I can easily monitor both account aging and claims aging. I also love the flags that help me stay on top of outstanding claims, along with the notes I can attach to each claim to keep everything organized and easy to follow. ### 32. Simplified Claims Process and Versatile Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about CareStack?** I am still new to Care Stack but for me is the Claims process is made to be very simplified, and I am able to run reports there are many choices to prepared items related to my position. The Customer support is great; the transition was a bit rough but the Team at Care stack made sure to communicate things as we needed to prepare and we are in process of the day to day and with the weekly check ins and reviewing the functions to maximize the practice use is a great help. The ease of use from the training has helped but again the ease of implementation had some minor issues but the team at Care stack is there to support as needed and we continue to ease into integration day by day as things migrate over from our previous Software. **What do you dislike about CareStack?** Even though there are many options, there is not a report that is inclusive to what our practices uses but the Care stack team has been trying to see about creating a report that is inclusive to an Executive summary report. Also when posting and not being able to remove an error and make corrections but as with a new Software is to find a work around an come up with the right fit. **What problems is CareStack solving and how is that benefiting you?** Schedules views were a great help for the practice view, how easy it has been to do attachments for claims to go out timely, the day-to-day process as I am learning more functions, I am able to put together items for the team for the day to day to ease the process. The support team there and the startup team have been very responsive and timely for the most part. ### 33. Effective Dental Practice Tool, Setup Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Gina B. | Patient Acquisitions Specialist, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about CareStack?** I appreciate how CareStack simplifies our operations by providing easy-to-use systems. The patient analytics features are particularly beneficial. It also enhances our ability to correspond with patients and set up appointments effortlessly, reducing unnecessary steps along the way. I value the capability to digitize records through patient portals and link directly with insurances, streamlining our workflow significantly. **What do you dislike about CareStack?** I found the setup process and transition period with CareStack to be more difficult than anticipated. There were a lot more issues during the setup than expected, and although we received help and direction, some issues are still ongoing. More clear instructions from the CareStack team at the start and smoother transition overall would have been much better. **What problems is CareStack solving and how is that benefiting you?** I find CareStack makes systems easier to use, improving patient correspondence and appointment setup, requiring less effort. It offers deeper insights into practice operations, helping make adjustments for better patient care. ### 34. User-Friendly and Efficient for Patient Care and Insurance **Rating:** 5.0/5.0 stars **Reviewed by:** Candace K. | Office Front Desk Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about CareStack?** Platform is very user Friendly, very efficient with patient care, Checking in and out patients, Insurance, treatment plans done with ease. **What do you dislike about CareStack?** There is nothing really not to lke with Carestack, it was rough in the beginning of the transition, Brandy Reynold has been a lifesaver with helping us transition. **What problems is CareStack solving and how is that benefiting you?** Carestacks helps with overall patient check in and out, treatment plans, billing, Scheduling appointments. ### 35. Essential Cloud-Based Dental Practice Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah A. | Practice Manager **Reviewed Date:** January 31, 2026 **What do you like best about CareStack?** I really appreciate that CareStack streamlines scheduling, treatment planning, claims, reports, and RCM. I like that it is forward-focused, making it the software of today, tomorrow, and years to come. The support team is incredible, always just a click away, which is reassuring, especially during the initial setup. While there was a bit of a learning curve, the support provided was invaluable for us. **What do you dislike about CareStack?** There was a bit of a learning curve. **What problems is CareStack solving and how is that benefiting you?** CareStack streamlines scheduling, treatment planning, claims, reports, and revenue cycle management for my dental practice. ### 36. My team is very happy with our transition to Carestack **Rating:** 5.0/5.0 stars **Reviewed by:** Emily W. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2026 **What do you like best about CareStack?** The modern technology and the frequent updates that address practice requests for changes. **What do you dislike about CareStack?** The fact that it is completely reliant on having good wifi. **What problems is CareStack solving and how is that benefiting you?** The software is so great that it allows my staff more time to complete other tasks. ### 37. CareStack - Excellent Patient Management Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Robin W. | Executive Marketing Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about CareStack?** We love that CareStack has a lot of integrated features in it's platform. It's more than just a patient scheduler. It's great for daily goal tracking, patient engagement and business analytics. Our whole administrative team works extensively with this program and are very comfortable with it. **What do you dislike about CareStack?** When it comes to patient engagement, it would be nice to see an updated interface and more customizable options when drafting one-time promotional emails. As of now— its very basic. **What problems is CareStack solving and how is that benefiting you?** It helps run our entire 8 office dental business—we'd be lost without it. It's helping us schedule, track analytics, conduct patient engagement, manage reputation and goal set! ### 38. CareStack Is Easy to Navigate and User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Tara S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about CareStack?** Most helpful thing about CareStack is how easy it is to navigate. **What do you dislike about CareStack?** The least helpful thing about CareStack is attaching documents to claims. **What problems is CareStack solving and how is that benefiting you?** CareStack has help us in being able to navigate production as well as collections in a much easier format. ### 39. Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about CareStack?** We looked at several other PMS and they all wanted to charge you separately for all the various aspects and had limited storage so you would have to pay extra after you reached your limit. Carestack has everything you need for one price and no limits on storage. It is easy to navigate once you learn it and we love that you can access it from anywhere. We worked with Caroline and Ayisha during set up and they are amazing. They walked us through each step, were fun to work with and are always quick to respond any time we have a question. We have had a great experience all around. **What do you dislike about CareStack?** So far, nothing we dislike about it.****** **What problems is CareStack solving and how is that benefiting you?** We needed a new PMS that was cloud based. ### 40. The most innovative software there is **Rating:** 5.0/5.0 stars **Reviewed by:** Sydney B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2025 **What do you like best about CareStack?** It does everything for you which makes is so easy to use. It has so many features and the customer support team is phenomenal when you need a little help figuring out how to use the software. **What do you dislike about CareStack?** There are almost too many ways to do the same thing. **What problems is CareStack solving and how is that benefiting you?** I have a ticket in to request that CareStack add a feature to right click on a patient and select scan document rather than having to go into the documents section and then scan. It's very minimal but when I suggested it, the support team seemed very on board with it and supportive. ### 41. Front desk administrator **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about CareStack?** Cloud base dental software known for streamlining operations through all - in - one features. **What do you dislike about CareStack?** The high volume of clicks for certain tasks. **What problems is CareStack solving and how is that benefiting you?** Unknown at this time. ### 42. Enjoying This Software! **Rating:** 4.0/5.0 stars **Reviewed by:** Denise K. | Practice MAnager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about CareStack?** CareStack has a lot of features we are learning to work with. Transitioning from an outdated software system to Carestack has been challenging for our practice, but we have had some outstanding training with a CSM (BR) who has been very patient with us and we are making great strides in the use of Carestack. **What do you dislike about CareStack?** The one option I would change is to not have every financial transaction attached to a code. We are a fee for service practice and our work flow is different than most practices. **What problems is CareStack solving and how is that benefiting you?** Our practice has a very unique workflows and CareStack is working on assisting us and replicating these workflows within there software. ### 43. Innovated Dental management Software **Rating:** 4.5/5.0 stars **Reviewed by:** Vidmantas G. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about CareStack?** It's simple to monitor nearly any metric, and navigating the billing claims and follow-ups is straightforward. **What do you dislike about CareStack?** The small issues I noticed at first with CareStack were addressed by the team, who helped to change, fix, and customize things to improve the experience. **What problems is CareStack solving and how is that benefiting you?** Carestack is always making progress, and whenever we encounter an issue, they work to resolve it as quickly as possible. ### 44. Outstanding Customer Support Makes All the Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline A. | Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about CareStack?** Great customer support, offers more features that are very useful to the practice and it is also user friendly. **What do you dislike about CareStack?** Nothing much. It is just that it takes time to create a plan and that we need to customize the frequency and limitation part on the plan breakdown. **What problems is CareStack solving and how is that benefiting you?** The presence of a kiosk allows new patients to register easily, making the process more convenient for them. This not only reduces wait times but also minimizes the need for paper. ### 45. All-in-One Solution with a Steep Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Monica M. | Regional Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about CareStack?** It is an all inclusive software, it has patient communication, payments, claim submission, ERA's., practice management all in one software. **What do you dislike about CareStack?** Because it is all inclusive, it takes longer to learn so the learning curve is higher. It is difficult for someone who is not generally "tech savvy" **What problems is CareStack solving and how is that benefiting you?** We had to acquire different services and software to accomplish everything that CareStack has all in one. ### 46. Easy to Use and Accessible—No Issues So Far **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmine H. | Dental assistant/manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about CareStack?** Easy to use, and acceses.Prompt and fast customer support **What do you dislike about CareStack?** Nothing. We have had no issues with the system **What problems is CareStack solving and how is that benefiting you?** We had an issue with plans not grabbing from the treatment planner, they fixed it promptly ### 47. Exceptionally Efficient and Effortlessly Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Emily L. | Front Desk Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about CareStack?** The efficiency of the software. Super easy and organized to use. **What do you dislike about CareStack?** I wouldn’t say there is anything I dislike about it. **What problems is CareStack solving and how is that benefiting you?** When there is any type of issue / glitch ; customer service is on top of it right away to fix the issue. ### 48. All in one PMS!! **Rating:** 4.5/5.0 stars **Reviewed by:** Olivia W. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about CareStack?** Being in the dental field for almost ten years I have worked with many practice management softwares..... but nothing truly compares to carestack. We have chosen to go all in with carestack using their phone system, payment systems, insurance system, and imaging systems - and having everything integrated is a game changer. It was a little challenging at first taking a 20 year old practice and switching it over to a new software but I will say the team at Carestack walked us through every step of the transition. Even now they continuously check in on us, and whenever we have questions they are always so kind to help us get answers. Mario and Mariann were are main points of contact and they have been tremendously helpful! Anyone in the market for a fully integrated cloud-based software should definitely go with Carestack! **What do you dislike about CareStack?** The transition at first was tough, but expected. It was a learning curve trying to learn new software that is highly complex - but you want a system that is complex so there is no room for errors. **What problems is CareStack solving and how is that benefiting you?** Being cloud based allows us to always be able to log in which is a huge game changer. We have chosen to go all in with carestack using their phone system, payment systems, insurance system, and imaging systems - and having everything integrated allows no room for errors. ### 49. Effortless Patient Management and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kat H. | Patient Coordinator, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about CareStack?** Its easy to keep track of patient important documents and appointment information. **What do you dislike about CareStack?** No complaints- Support team is quick to respond. **What problems is CareStack solving and how is that benefiting you?** This allows us to effortlessly schedule and manage important information. ### 50. Incredible **Rating:** 5.0/5.0 stars **Reviewed by:** Lillie P. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2025 **What do you like best about CareStack?** Carestack is extremely user friendly. Their onboarding team has been incredibly helpful. **What do you dislike about CareStack?** There is nothing I dislike about Carestack. It has been a learning curve, but it is very easy to get the hang of it. **What problems is CareStack solving and how is that benefiting you?** Carestack is always taking feedback to make improvements. It is nice to be heard and know that it making an impact on the success of the software. - [View CareStack pricing details and edition comparison](https://www.g2.com/products/carestack/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+21%3A35%3A26+-0500&secure%5Bsession_id%5D=5d481697-e61a-4b78-8dc3-abc98a54e878&secure%5Btoken%5D=04aacfd23dbff37c9766ff3acf15ac1f770be2ff8051029af7b842f14d9d7b12&format=llm_user) ## CareStack Integrations - [Birdeye](https://www.g2.com/products/birdeye/reviews) - [DEXIS Imaging Suite](https://www.g2.com/products/dexis-imaging-suite/reviews) - [DoseSpot](https://www.g2.com/products/dosespot/reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - [Ez Dent-i](https://www.g2.com/products/ez-dent-i/reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) - [Overjet AI](https://www.g2.com/products/overjet-ai/reviews) - [SOTA Cloud](https://www.g2.com/products/sota-cloud/reviews) - [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) - [TigerView PACS](https://www.g2.com/products/tigerview-pacs/reviews) - [VoiceStack](https://www.g2.com/products/voicestack/reviews) ## CareStack Features **Administrative Tools** - Insurance and Billing - Appointment Scheduling - Business Intelligence and Reporting - Document Management - Workflows **Financial Tools** - Accounting - Payment Processing **Clinical Tools** - Treatment Planning - Patient Portal - Patient Engagement - Dental Imaging - e-Prescribing ## Top CareStack Alternatives - [Curve Dental](https://www.g2.com/products/curve-dental-curve-dental/reviews) - 4.6/5.0 (258 reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) - 4.3/5.0 (45 reviews) - [Dentrix](https://www.g2.com/products/dentrix/reviews) - 4.1/5.0 (133 reviews)