Apteryx Imaging Reviews & Product Details

Apteryx Imaging XVWeb is a HIPAA compliant, DICOM format, open architecture 2D and 3D imaging software with cloud capabilities brought to you by Planet DDS. Since 2012, Apteryx has been providing customers with a solution that allows for image storage in the cloud and on office servers. The hybrid solution that is the best of both worlds, allowing customers to have more storage room, reduced IT expenses, and the ability to access images via an internet connection from anywhere at any time. In 2020, Apteryx was purchased by Planet DDS, which is located in Newport Beach, California Rather than being a subsidiary of a dental products or insurance company, Planet DDS is unique in that we are exclusively dental software focused. This allows us to constantly utilize our customers’ feedback to improve our software in order to deliver everything needed to run your dental practice at maximum efficiency and profitability.

Seller

Planet DDS

Discussions

Apteryx Imaging Community

Overview by

Sherwin Querubin

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User Insights

Average based on 5 real user reviews.

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CG

Chris G.

Mid-Market (51-1000 emp.)

7/21/2023

"Apteryx Cloud Imaging"

5/5

What do you like best about Apteryx Imaging?

We love having access to images from anywhere. Love the cloud updates so our backup/disaster recovery is much easier. We have very few imaging related IT calls any more. Review collected by and hosted on G2.com.

What do you dislike about Apteryx Imaging?

We have no dislikes about Apteryx Imaging. So far with over 25 practices using it our teams are loving it. Review collected by and hosted on G2.com.

PK

peter k.

owner

Small-Business (50 or fewer emp.)

5/4/2023

"nightmare"

0/5

What do you like best about Apteryx Imaging?

mistake, i wish i never got involved with them. Review collected by and hosted on G2.com.

What do you dislike about Apteryx Imaging?

Advertised a single solution for imaging and then "sunsetted" their imaging software. Advertised hardware to support sensors and software, which were not appropriate and had to be repurchased. This company is a joke, don't trust your patients with them. Review collected by and hosted on G2.com.

Response from Sherwin Querubin of Apteryx Imaging

edit

Peter, we understand the frustration that comes with having to update software. I believe you are speaking about our on-premise solution you purchased 4 years ago. As we continue to improve and enhance our offering, cloud-based software is the most secure, efficient, and cost-saving solution, and therefore we are focusing our efforts on our cloud-based solution, Apteryx XVWeb Cloud Imaging, and moving away from the on-premise solutions.

TF

Tanya F.

Director

Small-Business (50 or fewer emp.)

8/16/2022

"Tanya"

1/5

What do you like best about Apteryx Imaging?

That it is compatible with most dental software Review collected by and hosted on G2.com.

What do you dislike about Apteryx Imaging?

Contacting for help is very time-consuming, especially when you have a patient in the chair and your software isn't working. Also, when purchasing updated software it doesn't work correctly so they postpone GO LIVE's until a fix can be in place and it takes 8 months to GO LIVE and you already paid them the fee for the new software. Review collected by and hosted on G2.com.

AF

Ann F.

Implementation Consultant

Small-Business (50 or fewer emp.)

2/9/2022

"I would recommend XV Web; the training was fantastic, and the imaging and use of the system are amazing."

5/5

What do you like best about Apteryx Imaging?

The ease of use. The clarity of the images was outstanding. I also liked the ease with which to create templates to use. Review collected by and hosted on G2.com.

What do you dislike about Apteryx Imaging?

The only issue with XVWEB is just if the internet goes down. Review collected by and hosted on G2.com.

Recommendations to others considering Apteryx Imaging:

Looking to get rid of the desktop version of x-ray software. The advantage of a web-based system is clear images and the ability to send images. Also, the ease of use. Review collected by and hosted on G2.com.

What problems is Apteryx Imaging solving and how is that benefiting you?

Ease in accessing x-rays, ease in editing, adjusting, and reviewing x-rays. Another advantage is the ease of sending x-rays to providers. Review collected by and hosted on G2.com.

DC

Daniel C.

COO

Small-Business (50 or fewer emp.)

8/19/2021

"XVWeb xray software"

5/5

What do you like best about Apteryx Imaging?

Support has been top-notch, installation is very simple, and we have been able to integrate the system between two practices Review collected by and hosted on G2.com.

What do you dislike about Apteryx Imaging?

Nothing that we dislike in comparison to prior imaging software Review collected by and hosted on G2.com.

Recommendations to others considering Apteryx Imaging:

XVWeb has been helpful in growing our practice across multiple locations and would recommend to any other business looking to expand to other locations Review collected by and hosted on G2.com.

What problems is Apteryx Imaging solving and how is that benefiting you?

We can utilize the software at two locations and share the data between each site with ease. Review collected by and hosted on G2.com.