CareStack Reviews & Product Details

I absolutely LOVE our trainer, Carolina. She has been patient, kind and supportive beyond her 'required' time with us. In addition, the ENTIRE Carestack team has been so DEVOTED to us. Dan, Jacqui, Alfiya, Aravind, Andan, Geo and Carolina have been ALWAYS willing to listen and support us. The software has been an easy transition as well. Review collected by and hosted on G2.com.

The only downside about Carestack is that, like other trainings, I see Zoom presentations and it is a LOT of information. I am a person that needs to 'touch' the learning, not just watch at first. Review collected by and hosted on G2.com.

Carestack has been a great PMS for our team! We have multiple locations and we specialize in extractions, implants, and AOX. Not only is Carestack the best software for such a specialized company like ours, but they are constantly asking for feedback and actually updating software based on the customer requests!

My Customer Success Manager is Mariangles and she, with Earwin, have been an absolute delight to work with! Not only has she shown me things I never would have known to do with the software, but she has taken my notes of frustration or suggestions and turned them to the powers that be to have the suggestions put into the software. Not like in 2 years, but like 3 months after it's been requested. Absolutely insane because anyone who has ever worked with another PMS knows that is RARELY the case.

As a former Eaglesoft girlie, I definitely recommend Carestack for practices looking to have a comprehensive PMS that listens and adapts! Review collected by and hosted on G2.com.

Anything I dislike or prefer to have changed/updated, I let my CSM manager know and the CS team works to find ways to implement and release as an updated or new feature on the next update, which happens several times per year. Review collected by and hosted on G2.com.

CareStack has been a reliable and efficient practice management platform for our office. The system is user-friendly, well-organized, and makes scheduling, charting, billing, and communication much easier to manage in one place. Its cloud-based design allows for smooth access across the team, and updates are frequent and helpful. While there is always room for minor workflow improvements, CareStack overall has strengthened our efficiency and provided a solid, all-in-one solution for daily operations. Review collected by and hosted on G2.com.

What we liked least was that certain workflows require extra clicks and could be more streamlined. Review collected by and hosted on G2.com.

I love how easy it is for all staff members to use the system. I also find the scheduling and communications features, like customized appointment reminders, to be particularly useful. Additionally, I found the initial setup to be very easy, thanks to the support team that was very good. Review collected by and hosted on G2.com.

The billing can be confusing to read and statements are difficult for patients to understand. Review collected by and hosted on G2.com.

I really appreciate that CareStack lets us access a wide range of features within a single platform. This is a big advantage compared to many other software options, which often require using multiple separate tools for things like patient communication. Review collected by and hosted on G2.com.

There are a few drawbacks, such as occasional minor glitches that can sometimes delay daily tasks. On the positive side, Carestack has a highly responsive support team that works hard to address and resolve any issues that are reported. Review collected by and hosted on G2.com.

Truly an all-in-one dental cloud-based software, no need for any 3rd party integrations. Review collected by and hosted on G2.com.

No option for unlimited SMS / Email outbound. Due to the size of our practice, this would be a nice feature to have access to. Review collected by and hosted on G2.com.

What I like most about CareStack is that it's an all-in-one, cloud-based platform that eliminates the need for multiple third-party tools. Having scheduling, billing, clinical charting, insurance management, and patient communication all integrated into one system has made our workflows more efficient and consistent across locations. The user interface is clean and intuitive, and the real-time access to patient data helps our team stay on the same page. The ability to customize reports and workflows is also a big plus. It truly feels built for modern dental practices. Review collected by and hosted on G2.com.

Like any robust platform, CareStack comes with a learning curve. Some features can feel a bit overwhelming at first, especially during onboarding and training. Certain workflows could be more streamlined, and occasional updates may temporarily impact navigation or performance. That said, their support team is responsive and continuously improving the system based on user feedback, which has made a big difference over time. Review collected by and hosted on G2.com.

Using Carestack all day long, ease of integration and use of carestack was very important. The implemantion team was wonderful and support is alway helpful and quick! Reports to keep track of all aspects of the practice. Ease of submitting electronic claims with attachments. Review collected by and hosted on G2.com.

Initially the Staements were hard to dechiper, but the had an update now I love the new statements!! Review collected by and hosted on G2.com.

I am still new to Care Stack but for me is the Claims process is made to be very simplified, and I am able to run reports there are many choices to prepared items related to my position. The Customer support is great; the transition was a bit rough but the Team at Care stack made sure to communicate things as we needed to prepare and we are in process of the day to day and with the weekly check ins and reviewing the functions to maximize the practice use is a great help. The ease of use from the training has helped but again the ease of implementation had some minor issues but the team at Care stack is there to support as needed and we continue to ease into integration day by day as things migrate over from our previous Software. Review collected by and hosted on G2.com.

Even though there are many options, there is not a report that is inclusive to what our practices uses but the Care stack team has been trying to see about creating a report that is inclusive to an Executive summary report. Also when posting and not being able to remove an error and make corrections but as with a new Software is to find a work around an come up with the right fit. Review collected by and hosted on G2.com.

I appreciate how CareStack simplifies our operations by providing easy-to-use systems. The patient analytics features are particularly beneficial. It also enhances our ability to correspond with patients and set up appointments effortlessly, reducing unnecessary steps along the way. I value the capability to digitize records through patient portals and link directly with insurances, streamlining our workflow significantly. Review collected by and hosted on G2.com.

I found the setup process and transition period with CareStack to be more difficult than anticipated. There were a lot more issues during the setup than expected, and although we received help and direction, some issues are still ongoing. More clear instructions from the CareStack team at the start and smoother transition overall would have been much better. Review collected by and hosted on G2.com.