--- title: AfterShip Reviews meta_title: 'AfterShip Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 311 reviews by the users' company size, role or industry to find out how AfterShip works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 311 scale: '5' date_modified: '2026-08-07' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # AfterShip Reviews **Vendor:** AfterShip **Category:** [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools) **Average Rating:** 4.7/5.0 **Total Reviews:** 311 ## About AfterShip AfterShip provides a seamless post-purchase experience to drive customer loyalty and additional sales. - Automatically import your tracking numbers to AfterShip, so you can get current tracking info for all your shipments in one place - Filter shipments by dates, statuses, carriers, and destinations - Trace whether all your shipments are being delivered on time and identify any delays/exceptions. - 7 Standardized tracking statuses - 40 Standardized tracking sub-statuses Keep customers informed and up to date - Embed the AfterShip Track Button for effortless order tracking - Automatically insert AfterShip’s tracking link to your Shopify store’s order confirmation and order history pages - Add your tracking link to either your store’s header or footer - Send delivery notifications to customers and yourself through Email, SMS, WhatsApp, and FB messenger - Configure notifications for Info Received, In Transit, Out for Delivery, Available for Pickup, Delivered, Failed Attempt, and Exceptions - Schedule delivery SMS based on the buyer's timezone - Auto-send email updates based on the order language for different delivery checkpoints for a delightful post-purchase experience. - Set up automated email delivery update workflows to auto-alert customers when the order status changes. - Send shipping notifications from your email address - Customize messages to include your logo, URL, and product recommendations Provide a branded experience - Automatically generate a tracking page for each shipment and customize the look & feel - Customize your tracking page by adding your logo, store URL, and AI-driven product recommendations - Set up a custom domain to display the tracking information - SSL certificate for users with a verified custom domain Secure your packages with AfterShip(R) Protection - Protect your packages from loss, damage, and porch piracy with AfterShip(R) Protection, powered by InsureShield(R) shipping insurance. - Quick claims approval - High % of claims paid quickly - Coverage for loss, damage, and porch piracy - Protection up to the total value of goods - Estimate loss recovery with an ROI calculator - Allow customers to opt in or out of shipment coverage at checkout - 24/7 resolution status visibility Multiple shipping solutions - AfterShip connects you with 1000+ carriers worldwide - Including UPS, DHL, USPS, China Post (ePacket), and China EMS - Standardized layout of tracking results received from different carriers Delivery date prediction - Set clear delivery expectations for your customers by displaying accurate order delivery dates. Analyze & take action - Get powerful insight on shipments, carriers' transit time, notifications, tracking pages, and customer feedback - Filter data by date, shipment type, devices, location, visits, and more ## AfterShip Pros & Cons **What users like:** - Users commend AfterShip for its **exceptional customer support** , highlighting timely help and effective communication during challenges. (7 reviews) - Users find AfterShip to be **very helpful** for organizing logistical needs and automating client updates effectively. (6 reviews) - Users value the **intuitive integrations** of AfterShip, enhancing organizational efficiency and client communication seamlessly. (5 reviews) - Users value the **easy integrations** of AfterShip, enhancing order tracking efficiency and streamlining workflows. (4 reviews) - Users find AfterShip to be **easy to use** , streamlining order tracking and enhancing the overall experience. (3 reviews) - Users commend the **expert issue resolution** from AfterShip, noting efficient and professional service in complex situations. (3 reviews) - Service Quality (3 reviews) - Shipping Management (3 reviews) - Users praise the **amazing tracking services** of AfterShip, enhancing order management and customer trust effortlessly. (3 reviews) - Users value the **tracking efficiency** of AfterShip, finding it highly useful and easy to watch shipments. (3 reviews) **What users dislike:** - Users find AfterShip's pricing **too high** , especially for small businesses with lower shipping volumes. (3 reviews) - Users report **tracking issues** with AfterShip that hinder business operations and lead to frustrating experiences with support. (3 reviews) - Users note a **lack of smaller carriers** and some syncing issues with their Shopify accounts as downsides. (2 reviews) - Users report **poor customer support** , highlighting ineffective assistance, unresolved technical issues, and unsatisfactory billing resolutions. (2 reviews) - Users report **poor support** from AfterShip, facing unresolved technical issues and inadequate help through the ticketing system. (2 reviews) - Users find **pricing issues** with AfterShip, especially for small businesses and overage charges that impact affordability. (2 reviews) - Return Issues (2 reviews) - Technical Issues (2 reviews) - Carrier Limitations (1 reviews) - Connectivity Issues (1 reviews) ## AfterShip Reviews ### 1. It's very robust shipment notification! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about AfterShip?** I love how this AfterShip intergrates with our WooCommerce platform. It's very easy to use! Customers love to receive and keep them updated throughout the shipment process. **What do you dislike about AfterShip?** It's fairly expensive for send over 100 packages per month. SMS is sort of expensive feature, but handy to have though. **What problems is AfterShip solving and how is that benefiting you?** It has simpfly the shipment tracking process which keeping out customers in the loop. **Official Response from Ankush Kumar:** > We're glad to hear that you find AfterShip's integration with WooCommerce easy to use and that your customers appreciate the shipment notifications. We understand your concern about the cost, and we're constantly working to provide the best value for our services. We appreciate your feedback. Let us know how we can improve our services so that we can provide a better experience and also improve our rating. ### 2. Streamline the post-sale experience for our customers. **Rating:** 4.0/5.0 stars **Reviewed by:** Gio S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2024 **What do you like best about AfterShip?** Easy-to-use interface and easy to configure, with integration with several services. Great customer service. **What do you dislike about AfterShip?** Cheaper packages target those who need just a tracking system. **What problems is AfterShip solving and how is that benefiting you?** Provide shipping status updates to our customers **Official Response from Philips Tourangbam:** > It's great to hear that AfterShip has been able to provide shipping status updates to your customers. We appreciate your feedback about the cheaper packages and will take that into account as we work to improve our services. ### 3. Elevate your package status! **Rating:** 4.0/5.0 stars **Reviewed by:** Chin J. | Senior Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2023 **What do you like best about AfterShip?** From the moment that a consigment has been created, Aftership will take care from there on our customer journey. It's track every moment of the package from API data directly linked to the courier partner. It's send tracking email flow to customers so that we do not have to follow ups with customers manually with their order status anymore. Very quick support when we face any issues. **What do you dislike about AfterShip?** Nothing to complaint about AfterShip they just simply a great company with a variety of products to help our business. They can do better with much more affordable plans for small business with add-on features. **What problems is AfterShip solving and how is that benefiting you?** Courier packages with detail history, email flow notifations to be sending out to customers, easy integrated tracking page for our brand.com for our customers to track their orders status seamlessly. ### 4. Useful for tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about AfterShip?** Tracking for most couriers is great - we get instant updates through webhooks, a high quota and it's very stable. It's also very easy to integrate with. **What do you dislike about AfterShip?** Royal Mail tracking doesn't work well at all **What problems is AfterShip solving and how is that benefiting you?** Not having to integrate with every courier individually to get info about our packages **Official Response from Philips Tourangbam:** > Thank you for your positive feedback on AfterShip's tracking capabilities and integration ease. We understand the frustration with Royal Mail tracking and are actively working to enhance this aspect of our service. ### 5. All of my packages and deliveries in one spot **Rating:** 4.0/5.0 stars **Reviewed by:** Diego R. | Producer / Composer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about AfterShip?** Like the title of my review says, with AfterShip I have all of my tracking for my packages in one spot. I don't need to be looking through e-mails or build my own dashboards for keeping track of all the packages that are headed my way, making it exceptionally beneficial for those times when packages are late or lost! **What do you dislike about AfterShip?** Just like you will see in my screenshot (if you can see that), AfterShip doesn't let me categorize my shipments. I don't need to be looking at my personal deliveries (e.g., Amazon packages ordered to my personal account as opposed to my business account) or even a Mother's Day Groupon I bought for my wife. If the algorithm were better at identifying these things and improving user experience, this app would be a 10. **What problems is AfterShip solving and how is that benefiting you?** I am not currently using AfterShip to track the shipment of physical products I sell, but it is very helpful when tracking business consumables I frequently order, such as ink, paper, cables, adapters, computer parts, etc. ### 6. Good integration with Shopify **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about AfterShip?** Easy to setup and syncs good with shopify. Nice graphics to show on products **What do you dislike about AfterShip?** The google start integration should be cheaper to get, otherwise good app! **What problems is AfterShip solving and how is that benefiting you?** Gettting reviews and showing stars on products **Official Response from Philips Tourangbam:** > Thank you for your positive feedback! We're happy to hear that AfterShip is helping you display nice graphics and product reviews on your Shopify store. We'll definitely take your suggestion about the Google star integration into account. We appreciate your support! ### 7. Good value **Rating:** 4.0/5.0 stars **Reviewed by:** joe w. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about AfterShip?** Easy to use, imports automatically and has live chat for any concerns. **What do you dislike about AfterShip?** Nothing yet to dislike so far. All seems good. **What problems is AfterShip solving and how is that benefiting you?** Automatic tracking and sending of emails to my customers ### 8. Ok at tracking packages. Good at automatically finding things to track from email.. **Rating:** 3.5/5.0 stars **Reviewed by:** Celeste W. | Network Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about AfterShip?** I like the fact it automatically looks through my emails and pulls out relevant tracking numbers and automatically begins tracking them. **What do you dislike about AfterShip?** No way so far that I have found to bulk manage package statuses. Leading to a ton of packages that for whatever reason still don't show delivered in aftership but are actually delivered but I think that has more to do with the third party apis that it uses then an issue with the app itself. **What problems is AfterShip solving and how is that benefiting you?** Giving me better time management by not having to hunt down tracking numbers and having them in one place. ### 9. Tracking system is good. But the Online Chat is a waste of time. Wait every 5 mins to get each reply **Rating:** 4.0/5.0 stars **Reviewed by:** Samuel K. | Store Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about AfterShip?** Supports most of the carriers. Aftership supports B2C Europe. It's the reason I switched to it. Also, I do not require to integrate with my SMTP server to send notification emails. It's easier to set up. **What do you dislike about AfterShip?** The Online Chat is unprofessional. I spent an hour waiting for an agent to resolve my issue. Three agents were switched during this 1 hour. Get reply from them in every 5 mins. It's a waste of time. **What problems is AfterShip solving and how is that benefiting you?** I am using Woocommerce. By itself, it does not come with a tracking plugin. Aftership, let us input the tracking information, and monitoring them. If there is any exception, customers will be notified automatically. It also helps a lof on reducing the Customer Services workload, as customer can track their shipments from our website. **Official Response from Ankush Kumar:** > Hello Samuel, Thank you for your feedback. We're glad that you liked our application and found it useful. Also, we are sorry for the your experience while speaking with our support team. We've shared the feedback with our team and we strive to improve our services. Regards, Team AfterShip ### 10. Amazing product **Rating:** 3.5/5.0 stars **Reviewed by:** Sharon M. | Product Quality Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2022 **What do you like best about AfterShip?** AfterShip allows me to tailor customer notifications about shipping and returns statuses to fit with my brand and help make the experience enjoyable. Some competitors only allow for the most basic information to be communicated in an impersonal way. Shoutout to Ayushi for helping me remove branding from returns emails! They were super friendly, and it made me feel less stressed. **What do you dislike about AfterShip?** I would prefer if there were a way to contact carriers directly from the tracking information, even though that would be redirecting to an external site. I want the related order information to populate when shipments and tracking are created. **What problems is AfterShip solving and how is that benefiting you?** AfterShip is solving the problem of sending impersonal updates about customer shipments and returns. I benefit from keeping my customers smiling, which keeps them coming back to my store. ### 11. Email Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about AfterShip?** I love their email marketing. There newsletter, popups and abandon card features are easy to use and effective. **What do you dislike about AfterShip?** I'd like the software to have more capabilites to fine tune more customers. **What problems is AfterShip solving and how is that benefiting you?** I love how effective their newsletter is. ### 12. Aftership is a fundamental partner for any E-Commerce **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about AfterShip?** We use Aftership since 3 years to let know to our customers their shipping status. We're very glad of this partnership. The service is very very customizable and we almost never had problems in these years. Feature request are often took in consideartion. We saw many features introduced in these years, it means that they continue to work to improve the platform. Customer care is smart and responsive, 24/7 available. **What do you dislike about AfterShip?** Prices are very high for some features that in our opinion should be more affordable. We spend about 15 dollars for 150 shipments each month, but we can't use multi-language E-Mails for example that should be a default option, because it's not included in our plan. The superior plan that include this feature cost about 90 dollars, but with a very high number of shipment that we do not need. So we hope that they will can be more close to customers in that sense. Thanks! **What problems is AfterShip solving and how is that benefiting you?** We had sometimes some problems about bounced E-Mails due to some IP blacklisted, but they fixed the issue as expected in 24/48 hours. ### 13. Good soft to provide the clients with the shipping information! **Rating:** 4.0/5.0 stars **Reviewed by:** Maria A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2023 **What do you like best about AfterShip?** You can create email templates in many languages, and the notifications are sent automatically every time as the status of the parcel is changed **What do you dislike about AfterShip?** it doesn't recognise the Parcel.one and GLS shipments automatically , but there is a manual update. It doesnt have connection to Etsy **What problems is AfterShip solving and how is that benefiting you?** I don't need manually inform the clients about the status of their shipments. They get all the necessary notifications per email or whats app ### 14. A Complete solution for your shipment & Logistics service **Rating:** 4.0/5.0 stars **Reviewed by:** SPORTSORION . | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2023 **What do you like best about AfterShip?** It's automatic order fetching, sending notifications, complrtely editable templates and tracking systems. And it is affordable for small scale business users as well. **What do you dislike about AfterShip?** Some carriers are not getting tracked properly (or entirely) like Cainiao, which is a very popular shipment carrier for online E-commerce business. **What problems is AfterShip solving and how is that benefiting you?** Once we update the tracking number on our website, rest all notifications will be sent accordingly using the designed/prepared E-mail template on timely basis. So we do not want to check and update customer about the shipping status. It saves our time and effort. That is the main advantage for us. And it is very affordable. ### 15. Fantastic shipment tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Oliver M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2023 **What do you like best about AfterShip?** Very easy to use, and allows customers to receive updates on their shipments **What do you dislike about AfterShip?** Can be clunky / buggy. Frustrating that eBay integration pulls through Royal Mail shipments, even though they cannot be tracked for free, and yet they still decrease our monthly quote for tracking **What problems is AfterShip solving and how is that benefiting you?** Automatic shipment updates for customers ### 16. Great customer service so far **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about AfterShip?** I've only just signed up so yet to explore all the features but so far the customer support is great. **What do you dislike about AfterShip?** Nothing comes to mind so far, we are new to the platform **What problems is AfterShip solving and how is that benefiting you?** Keeping our customers updated with their order process ### 17. Pretty intuitive and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** ana c. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about AfterShip?** AfterShip offers you a good choice for who wants to have a personalized shipping page tracker. It make it looks more professional, as your costumers can check their order status inside your very own website. **What do you dislike about AfterShip?** So far I only see one downside: they offer a an expensive beginner plan. There are some helpful people on chat support, but sometimes you see yourself talking with people who understands lesser the app than you do. **What problems is AfterShip solving and how is that benefiting you?** AfterShip is helping me solve some doubts my costumers had about their order shipping status, either it has been returned or was available for pick-up. Now, they can all check this information in one page on my website and they even receive some emails to notify them. It's very awesome. ### 18. Nice app to track your packages **Rating:** 4.0/5.0 stars **Reviewed by:** Bram K. | Video Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about AfterShip?** It's an all-in-one tracking app that is easy to use! Easy paste function. **What do you dislike about AfterShip?** It often takes time before it updates the tracking information. **What problems is AfterShip solving and how is that benefiting you?** I have several apps to track my shippings. And this app combines them all. ### 19. App is functional and the support is responsive **Rating:** 4.0/5.0 stars **Reviewed by:** christophe b. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about AfterShip?** The functionality of the return portal and the ability to create sub-reasons for returns. The ability to perform analyses on returns and have statistics. **What do you dislike about AfterShip?** We cannot translate the reasons and sub-reasons for return motives into multiple languages, the additional payment to add members or customize the return portal domain. **What problems is AfterShip solving and how is that benefiting you?** AfertShip can solve product quality analysis problems through returns ### 20. Aftership **Rating:** 4.0/5.0 stars **Reviewed by:** Dany C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about AfterShip?** Easy for tracking returns and making returns label **What do you dislike about AfterShip?** The plans seem to be expensive and recommend adding more customized options for the user. **What problems is AfterShip solving and how is that benefiting you?** Returns from our customers makes more easy right now. ### 21. Refferal and affiliate Marketing app **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about AfterShip?** I like how there are many marketing tools in one single app dashboard **What do you dislike about AfterShip?** The SMM and Email marketing app support was not very helpful. there were communication issues. **What problems is AfterShip solving and how is that benefiting you?** Digital marketing and conversion for customers. Send text message marketing, offers, incentives and pop ups. I wanted to set up a customzed referral program and was able to do so. ### 22. Big love for this program **Rating:** 3.5/5.0 stars **Reviewed by:** Jasper J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about AfterShip?** Very satisfied with this platform because everything is perfectly arranged, even if you have questions you will be helped quickly. **What do you dislike about AfterShip?** For now nothing. Maybe they can make a good video to add your own carriers. **What problems is AfterShip solving and how is that benefiting you?** All i one platform and managing your shipping. **Official Response from Ankush Kumar:** > Hi Jasper, Greetings from AfterShip. Thank you so much for kind words and we are glad that we fulfilled your expectations. Could you please help us with area of improvement so that we can provide you excellent service to improve the rating? You can contact us via live chat and an email. Regards, Team AfterShip ### 23. Good package tracking **Rating:** 3.5/5.0 stars **Reviewed by:** Vishrut J. | Student Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about AfterShip?** Automatically fetches product details and shipping codes from email and text **What do you dislike about AfterShip?** Ads, user tracking, lack of widgets, old and unupdated UI **What problems is AfterShip solving and how is that benefiting you?** Tracking becomes easy and efficinet and saves time by not having to manually keep track of packages, especially when they are from different shipping services. ### 24. Good Customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Shaun F. | Senior Customer Service Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about AfterShip?** The attitude of Samad Khan, who is in support. He understood my issue and proceeded to solve it. **What do you dislike about AfterShip?** After-ship senior staff lacks product information and technical information to solve an issue. Rely too much on technical teams for simple answers. **What problems is AfterShip solving and how is that benefiting you?** Prefer not to answer at the moment. ### 25. Easy to set up and help my business to next level. **Rating:** 4.0/5.0 stars **Reviewed by:** Chloe L. | Shop owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2022 **What do you like best about AfterShip?** Easy to set up return and order tracking page. **What do you dislike about AfterShip?** Hard to set up more app with Squarespace. **What problems is AfterShip solving and how is that benefiting you?** Couldn't find the place to change the Contact Us email. They are friendly and solve the issue quickly. ### 26. Very good customer support tool **Rating:** 3.5/5.0 stars **Reviewed by:** Sarah N. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about AfterShip?** Shopify reporting and automations are great **What do you dislike about AfterShip?** The lack of possible customization on the foreground. **What problems is AfterShip solving and how is that benefiting you?** We were able to set up a return portal and extract data easily. Top-notch experience. **Official Response from Ankush Kumar:** > Hi Sarah, Thank you for the feedback. We appreciate your time. Could you please help us that what customization you are looking for so that we can help you? You can contact us over the chat and via an email on support@aftership.com Regards, Team AfterShip ### 27. Aftership is a must have tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about AfterShip?** Aftership, allows you to monitor all tracking information from various carriers and provides detailed updates, sometimes even has more information than the carrier sites themselves. **What do you dislike about AfterShip?** I strongly dislike that their iOS app after several years still does not sync with the main Aftership account. The iOS app has so much potential and this feature used to work approximately 3 years ago, but they have kept advising that it will be coming soon. **What problems is AfterShip solving and how is that benefiting you?** Aftership solves the need to provide a tracking number and carrier site URL to customers. I can simply provide them with our custom aftership URL. ### 28. Very good when it's working, always getting new features, billing is confusing sometimes **Rating:** 4.0/5.0 stars **Reviewed by:** Jeffrey S. | Ecommerce Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about AfterShip?** Being able to send more frequent and targeted updates to customers about their orders through both email and sms **What do you dislike about AfterShip?** Not always straightforward to setup, admin panel can be confusing, hard to find invoices for additional orders like montly SMS bills **What problems is AfterShip solving and how is that benefiting you?** Reducing the frequency of customers contacting our customer service about order inquiry by proactively sending order status updates ### 29. Great at intergrating 3rd party ecommerce apps **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2019 **What do you like best about AfterShip?** I like Aftership's ability to manage multiple different E-commerce apps in one easy to use platform **What do you dislike about AfterShip?** I find at times the tracking information customer's receive isn't always up to date in comparison with the individual's courier tracking status **Recommendations to others considering AfterShip:** Consider if the time you save on customer service is worth the cost of the software! **What problems is AfterShip solving and how is that benefiting you?** I use Aftership to save a lot of time automating the customer service and logistical ends of my business ### 30. Awesome Shipments Tracking App For Ecommerce Websites **Rating:** 3.5/5.0 stars **Reviewed by:** Jason C. | Business Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2019 **What do you like best about AfterShip?** What I like most about AfterShip is that it works very smoothly and stable after you connect and set it up with your ecommerce website. I use AfterShip to connect to my Shopify store, it automatically imports the tracking numbers on my shop into AfterShip's system. After the track numbers are imported, AfterShip also imports customers' information such as email, phone, etc, so it can send an email to the customer notifying them of the status change regarding their tracking information. In addition, the interface of AfterShip is very easy to use, I do not need to know technical knowledge to be able to set it up. So it didn't take me too long to get used to it. In addition, the operation of AfterShip is completely automatic, from importing tracking numbers, emailing customers with updates from their tracking information,... AfterShip's dashboard is also useful as it gives me a visual overview of all my shipments, helps me better manage and detect problems such as delays or misplacements. **What do you dislike about AfterShip?** Although AfterShip announced that they can support nearly 450 couriers around the world, but sometimes I also encounter cases where AfterShip can not automatically detect my tracking number from any courier. so sometimes I have to update manually. What I don't like about AfterShip the most is their customer support team is so bad. Sometimes when I need to contact them, almost no response will be received or very late. This makes me very annoyed. AfterShip should improve better on this issue. **Recommendations to others considering AfterShip:** I think AfterShip is suitable for any business that needs to track the goods and products they send. AfterShip will help businesses save time and effort in assisting customers on shipping related issues. Everyone should try using it for their business. **What problems is AfterShip solving and how is that benefiting you?** I integrated AfterShip into my Shopify website to improve my customer support. Because AfterShip works almost automatically, it also saves me time and effort to answer customers about shipping related issues. In general, I feel quite satisfied when using AfterShip for my ecommerce store. ### 31. Everything to track in one place **Rating:** 4.0/5.0 stars **Reviewed by:** Jake L. | Adeel ( Store manager), Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2019 **What do you like best about AfterShip?** Aftership is good tool to track all the shipments associated to your online store. Hassle free tracking data to track. We can track return in the same account. Easy to integrate with any other app or software. We are loving it. Thank you **What do you dislike about AfterShip?** They have integrations with all bigger e-commerce apps/softwares. But we have requested to add integration for a software we are using but they don't have integrations for that yet **Recommendations to others considering AfterShip:** I recommend this to e-commerce store owners for hassle free tacking data for orders **What problems is AfterShip solving and how is that benefiting you?** It's good so far ### 32. Easy To Yse **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2019 **What do you like best about AfterShip?** I like how simple it is to add the tracking from the order! **What do you dislike about AfterShip?** Sometimes it does not link well with emails **What problems is AfterShip solving and how is that benefiting you?** Customers receiving emails regarding tracking! ### 33. Great api for track shipping updates **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2019 **What do you like best about AfterShip?** I like the webhook of aftership so we can get instant updates regarding our shipments **What do you dislike about AfterShip?** sometimes we are not getting accurate updates for canada post trackings **Recommendations to others considering AfterShip:** great application to track shipments and integrate with shipstation **What problems is AfterShip solving and how is that benefiting you?** api for track shipping updates ### 34. Hands Down! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2019 **What do you like best about AfterShip?** This company ensures the best quality service I've experience to date with shipping. I encountered an issue when shipping locally and customer service was prompt, and very friendly to work with! **What do you dislike about AfterShip?** I've thought long and hard on this, and I fortunately can say I haven't experienced any dislikes to date. **Recommendations to others considering AfterShip:** This company has strong customer ethics when it comes to handling concerns, definitely would recommend for all shipping needs! **What problems is AfterShip solving and how is that benefiting you?** Online selling, international shipping ### 35. My experience with Aftership **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2019 **What do you like best about AfterShip?** It is very likely software as it helps me a lot in my company.it is the #1 tracking solution for me in my company. It supports more than 536 couriers worldwide. **What do you dislike about AfterShip?** Nothing to dislike because it has helped me a lot.it provides customers or engage them by branded tracking package. **What problems is AfterShip solving and how is that benefiting you?** It has impacted my work in a great way.it sends pro active delivery updates start engaging with customers after sales. ## AfterShip Discussions - [What courier does AfterShip use?](https://www.g2.com/discussions/what-courier-does-aftership-use) - 1 comment, 1 upvote - [How do you use AfterShip?](https://www.g2.com/discussions/how-do-you-use-aftership) - 1 comment - [What is AfterShip app?](https://www.g2.com/discussions/what-is-aftership-app) - 1 comment - [How does AfterShip tracking work?](https://www.g2.com/discussions/how-does-aftership-tracking-work) - 1 comment - [View AfterShip pricing details and edition comparison](https://www.g2.com/products/aftership/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A33%3A31+-0500&secure%5Bsession_id%5D=cf8b0a80-765a-4250-b25f-08faaf897a86&secure%5Btoken%5D=91ae2eb2a5802576e9282fcf7d64b530c7e442eda704892f672e7a4edb723545&format=llm_user) ## AfterShip Integrations - 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[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Inventory](https://www.g2.com/products/zoho-inventory/reviews) ## AfterShip Features **Labels** - Label Printing - Return labels - Bar codes - Shipping Labels **Integrations** - E-Commerce - WMS - Accounting Integration - OMS **Shipping Insurance** - Claim Tracking - Shipment Tracking Integrations - Cargo Tracking - Reporting & Analytics - B2C E-Commerce Tracking - Claim Filing **Agentic AI - Personalization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Agentic AI - Package Tracking** - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Additional Functionality** - Ad hoc Reporting - Event Logs - Access Controls/Permissions - AI Copilot - Workflow Management - Debit/Credit Card Processing - Root Cause Analysis - Conditional Logic - Generative AI - Search/Filter - Response Management - Prioritization - Dispute Management - Custom Fraud Rules - Real-time Alerts - Evidence Management - Rate of Return Analysis - Case Management - API - Task Management - Transaction Monitoring - Activity Dashboard - Payment Tracking - Payment Fraud Prevention - Customizable Templates - Refund Management - Data Synchronization - Business Process Automation - Risk Scoring - Predictive Analytics - Chargeback Tracking - AML Compliance - Financial Transaction Approval - Third-Party Integrations - Source Tracking - AI/Machine Learning - Claims Tracking - Real-Time Reporting **Order management** - Shipment Tracking - Third-Party Integrations - Manage orders - Order Status - Shipping Services Integration - Package Tracking - Status Tracking - Delivery Tracking **Tracking** - Shipping - Inventory - Freight Shipping - Air Shipping - Ground Shipping **AI Personalization - Personalization** - Predictive Recommendations - Audience Segmentation - Adaptive Content **Additional Functionality** - AI Copilot - Engagement Tracking - Content Management - Visual Analytics - Real-Time Analytics - Behavior Tracking - Website Personalization - Recommendations - Real-Time Reporting - Content Analytics - Behavioral Targeting - Account Based Marketing - Website Analytics - Customer Segmentation - Customer Profiles - Template Management - Multi-Channel Marketing - Customizable Branding - Alerts/Notifications - API - Abandoned Cart Saver - Drag & Drop - Contextual Targeting - Experience Management - Campaign Management - Generative AI - WYSIWYG Editor - Reporting/Analytics - Activity Dashboard - Multi-Campaign - Campaign Segmentation - A/B Testing - Customizable Forms - Email Marketing **Carrier and rate management** - Quick rate comparison - Vendor availability - Flat rate services - Auditing & Claim Filing Services **Transactions** - Exchange - Approvals - Refund - Credit **Additional Functionality** - Driver Management - AI Copilot - Reporting/Analytics - Resource Management - Quality Control - Warrant Tracking - Generative AI - Alerts/Notifications - Refund Management - Order Tracking - Vendor Management - Inventory Management - Traceability - Barcoding/RFID - Route Optimization - Self Service Portal - Customer Portal - Payment Processing - Shipping Management - Repair Management - API - Field Reporting - Label Printing - Supply Chain Management - Warehouse Management - Asset Tracking - Refund Opportunity Identification **Inventory management** - Low stock alerts - Automated inventory orders - Assign suppliers **Reports** - Shipment reports - Inventory reports - Unshipped products **Additional Functionality** - AI Copilot - Shipping Optimization - Cost Recovery - Refund Opportunity Identification - Third Party Management - Generative AI - Automated Claim Filing - Package Analytics - Audit Management - Exceptions Management - Predictive Analytics - Carrier Invoice Auditing - Data Import/Export - Alerts/Notifications - Supplier Management - Container Shipping - Reporting/Analytics - Ground Shipping - Quotes/Estimates - Invoice Management - Import/Export Management - Activity Dashboard - Bills of Lading - Customizable Branding - Accounting - EDI - Returns Management - Parcel Shipping - Air Shipping - Customer Database - Claims Management - Discount Management - Transportation Management - Shipping Management - Shipment Price Calculation - Barcode/Ticket Scanning - Warehouse Management - Order Management - Real-Time Updates - API - Purchase Order Management - Inventory Management - Freight Shipping - Search/Filter - Ocean Shipping - eCommerce Management - Multi-Location - Workflow Automation ## Top AfterShip Alternatives - [Narvar](https://www.g2.com/products/narvar/reviews) - 4.2/5.0 (180 reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (580 reviews) - [parcelLab](https://www.g2.com/products/parcellab/reviews) - 4.6/5.0 (272 reviews)