[ AfterShip Reviews ](https://www.g2.com/products/aftership/reviews) [ AfterShip Reviews ](https://www.g2.com/products/aftership/reviews) # AfterShip Features ##### ## Labels (4) Label Printing Provide the ability to create and print domestic asnd international shipping labels for all orders with one solution. Return labels Provide the ability create and print return labels or email them to customers. Bar codes Provides users with auto-generated bar codes for products Shipping Labels Generate or print labels that contain shipping information for packages Show More ##### ## Order management (8) Shipment Tracking The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. Third-Party Integrations Set up connections to third-party platforms to improve business processes Manage orders Allows users to split, combine and categorize orders for shipping. Order Status Update order statuses automatically once orders are fulfilled Shipping Services Integration Integrates with shipping services Package Tracking Track the parcel or consignment delivery status Status Tracking Track the status over time for a request, process, asset, or transaction Delivery Tracking Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Show More ##### ## Carrier and rate management (4) Quick rate comparison Allows users to compare real-time rates and delivery times for all carriers and automatically select the best carrier for each shipment based on cost and delivery time. Vendor availability Provides users with a wide selection of major carriers such a Fedex, UPS, and DHL Flat rate services Software detects which flat rate service qualifies with the customers order Auditing & Claim Filing Services Show More ##### ## Inventory management (3) Low stock alerts Software automatically notifies users when inventory is low. Automated inventory orders Users can set an automatic restock when the inventory levels reach a low number. Assign suppliers Users can assign suppliers to certain items, so shipment is quickly initiated Show More ##### ## Reports (3) Shipment reports Provides users with a comprehensive report on shipment performance Inventory reports Provides users with a comprehensive report on inventory and stock levels. Unshipped products Provides users with a comprehensive overview of which products aren't shipping. Show More ##### ## Integrations (4) E-Commerce Integrates into e-commerce and shopping cart solutions WMS Integrates with warehouse management systems Accounting Integration Integrate with a third-party accounting system OMS Integrates with order management systems Show More ##### ## Tracking (5) Shipping Tracks transits of returns and replacements Inventory Tracks and updates inventory levels when returns are received or exchanges are shipped Freight Shipping Shipping products/goods by land, sea or air Air Shipping Ship packages/goods by aircraft Ground Shipping Shipping products/goods by land Show More ##### ## Transactions (4) Exchange Manages the exchange of one good for another Approvals Creates approval workflows to manage return requests Refund Issues refunds directly to a customers account Credit Applies return credit to a customers account or profile Show More ##### ## Shipping Insurance (6) Claim Tracking Software allows for claim filers to track the status of their claims and connect with customer service professionals. Shipment Tracking Integrations APIs connect the tool to TMS, supply chain visibility software, e-commerce platforms, or other relevant tools that help track in-transit shipments and assess at-risk products. Cargo Tracking Tool is used for B2B professionals seeking to insure their cargo. Reporting & Analytics Dashboards and analytics tools allow for reporting around performance around shipping and completed claims. B2C E-Commerce Tracking End user is a customer seeking to rectify issues with an online shopping order. Claim Filing Tool provides native portals for filing claims if a product is lost, damaged, or stolen. Show More ##### ## Agentic AI - Personalization (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Agentic AI - Package Tracking (3) Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - E-Commerce Tools (3) Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## AI Personalization - Personalization (3) Predictive Recommendations Uses AI to recommend products, content, offers, or experiences based on customer behavior, preferences, and historical interactions. Audience Segmentation Uses AI to dentify and build audience segments using customer attributes, behaviors, and engagement data. Adaptive Content Use AI to dynamically adapt content for each visitor using behavioral, contextual, and customer data Show More ##### ## Additional Functionality (147) AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data Real-Time Analytics Analyze and gain insights into data in real-time Behavior Tracking Track visitors'/audience's responses across web pages and other optimized content Website Personalization Customize website features Recommendations Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Real-Time Reporting Active reporting of data and metrics Content Analytics Behavioral Targeting Display advertising and marketing messages to users based on their browsing history and preferences Account Based Marketing Provide personalized marketing content Website Analytics Track and analyze information regarding website visitors Customer Segmentation Process of dividing customers into groups based on common characteristics Customer Profiles Record customer information, purchase history, and other notes Template Management Create, save, and re-purpose templates for emails, forms, etc. Multi-Channel Marketing Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Customizable Branding Add customized logos and colors to align with company branding Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Abandoned Cart Saver Built-in tool that sends an email invitation to customers who have added an item to their cart but left before completing checkout Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Contextual Targeting Experience Management Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Generative AI Use AI to generate content in the form of text, images, videos, etc. WYSIWYG Editor What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Multi-Campaign Manage multiple campaigns in one system Campaign Segmentation Group campaigns by project, client, or campaign for better management. A/B Testing Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Customizable Forms Customize contracts and forms to collect specific information Email Marketing Create and send email blasts/campaigns Driver Management Track all personnel who operate company vehicles AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Resource Management Process of planning, scheduling and executing the optimal and effective use of human capital across projects Quality Control Ensure that quality requirements and standards are met across production processes Warrant Tracking Generative AI Use AI to generate content in the form of text, images, videos, etc. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Refund Management Oversee the process of issuing refunds Order Tracking Track orders throughout the fulfillment process Vendor Management Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Inventory Management Track and manage inventory levels to maintain proper supply Traceability Track and document the history, application, or location of an item or activity Barcoding/RFID Identify and track items using barcode tags or RFID (radio-frequency identification) tags Route Optimization Finding the most optimal routes for drivers based on various factors and constraints Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Customer Portal A website or login for customers to access information Payment Processing Accept, record, and reconcile financial transactions Shipping Management Manage and track orders being shipped to customers Repair Management Arrange for repairs to be performed and track prior repairs to the same item API Application programming interface that allows for integration with other systems/databases Field Reporting Formal report compiled by onsite personnel Label Printing Process of printing custom labels through various methods. Supply Chain Management Manage the planning and execution of supply chain activities Warehouse Management Manage and track operations and inventory within warehouses Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Refund Opportunity Identification AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Shipping Optimization Cost Recovery Refund Opportunity Identification Third Party Management The ability to manage shipping audits for third parties such as clients Generative AI Use AI to generate content in the form of text, images, videos, etc. Automated Claim Filing Package Analytics Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Exceptions Management Automated handling of non-compliant EDI transmissions. Predictive Analytics Predict future data based on historical data sets Carrier Invoice Auditing Data Import/Export Import and export data to and from software applications Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Supplier Management Manage all supplier data and operations Container Shipping Shipping products/goods in containers Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Ground Shipping Shipping products/goods by land Quotes/Estimates Generate quotes or estimates for customers Invoice Management Captures invoice data and maintains comprehensive records for auditing and reporting purposes Import/Export Management Management of inbound and outbound shipments in the context of international trade Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Bills of Lading Documents issued by a carrier to acknowledge receipt of cargo for shipment Customizable Branding Add customized logos and colors to align with company branding Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. EDI Transfer of data from one computer system to another Returns Management Track and facilitate returns of products sold Parcel Shipping Manage and organize the shipping, tracking, and delivery of packages Air Shipping Ship packages/goods by aircraft Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Claims Management Process of submitting and following up on claims with insurance companies Discount Management Track products that are for sale at a reduced price or part of coupon promotions Transportation Management Organize and track the physical movement of goods from one location to another Shipping Management Manage and track orders being shipped to customers Shipment Price Calculation Calculation of shipment price based on size, weight, route, timeframe, and carrier. Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Warehouse Management Manage and track operations and inventory within warehouses Order Management Manage and track customer orders for goods, investments, or any other purchases Real-Time Updates Receive system updates as soon as any changes are made API Application programming interface that allows for integration with other systems/databases Purchase Order Management Create, send, and track purchase orders and their statuses Inventory Management Track and manage inventory levels to maintain proper supply Freight Shipping Shipping products/goods by land, sea or air Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Ocean Shipping Transportation of goods/products over long distances using ship eCommerce Management Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Multi-Location Manage and support multiple locations Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Ad hoc Reporting Generate one-off reports that meet information requirements Event Logs A chronological record of actions or occurrences within a network, software, or process Access Controls/Permissions Define levels of authorization for access to specific files or systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Workflow Management Create, design and manage workflows for repetitive tasks Debit/Credit Card Processing Accept and process credit/debit card transactions Root Cause Analysis Identify and analyse the reasons behind accidents Conditional Logic Capability of a software or system to make decisions and perform actions based on specified conditions Generative AI Use AI to generate content in the form of text, images, videos, etc. Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Response Management Planning and managing of resources and procedures to mitigate the impact of events and incidents Prioritization Arrange tasks based on the level of priority or urgency Dispute Management Investigate and resolve disputes/issues using workflow, audit trails, and other system tools Custom Fraud Rules Rules that can be customized/created based on business requirements for fraud prevention Real-time Alerts Receive notification of issues as soon as they occur Evidence Management Administration and control of evidence related to investigations/cases Rate of Return Analysis Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process API Application programming interface that allows for integration with other systems/databases Task Management Create, manage and track all task activities and progression Transaction Monitoring Monitor or audit historical and current transactions to analyze customer account activities Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Payment Tracking Track sent and received payments, invoices, and bills. Payment Fraud Prevention Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Refund Management Oversee the process of issuing refunds Data Synchronization Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Risk Scoring Assess and score risks using risk matrices Predictive Analytics Predict future data based on historical data sets Chargeback Tracking Track usage and chargeback for disputed transactions/expenses AML Compliance Anti-money laundering compliance helps businesses uncover suspicious financial activity Financial Transaction Approval Approve legitimate financial transactions after reviewing for fraud or other risks Third-Party Integrations Set up connections to third-party platforms to improve business processes Source Tracking AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Claims Tracking Process of tracking new and submitted claims and the status of submitted claims Real-Time Reporting Active reporting of data and metrics Show More ## Top-Rated Alternatives [ ![Narvar](https://images.g2crowd.com/uploads/product/hd_favicon/7daf0df055301650f8bd3d8e314baf47/narvar.svg "Narvar") Narvar 4.2/5(182) ](https://www.g2.com/products/narvar/reviews) [ ![ShipStation](https://images.g2crowd.com/uploads/product/hd_favicon/35c6c0f9ea321eb6a572a215328dd68f/shipstation.svg "ShipStation") ShipStation 4.3/5(588) ](https://www.g2.com/products/shipstation/reviews) [ ![parcelLab](https://images.g2crowd.com/uploads/product/hd_favicon/899ae27dc8eb1fcf7c68ae98ff6be1b6/parcellab.svg "parcelLab") parcelLab 4.6/5(279) ](https://www.g2.com/products/parcellab/reviews) [ View All Alternatives ](https://www.g2.com/products/aftership/competitors/alternatives) AfterShip Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4aa7b3b718e895992ea3d5f00f500626/route-2023-05-09.png "Product Avatar Image") Route Protection & Tracking 4.5/5(114) [ Compare Now ](https://www.g2.com/compare/aftership-vs-route-2023-05-09) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_de234f192d9eec156bdf637bd77ff461/loop-returns.png "Product Avatar Image") Loop Returns 4.7/5(63) [ Compare Now ](https://www.g2.com/compare/aftership-vs-loop-returns) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0fb03ff4f97ea316c9a6b705b4693736/shipstation.png "Product Avatar Image") ShipStation 4.3/5(588) [ Compare Now ](https://www.g2.com/compare/aftership-vs-shipstation) ##### Categories on G2 [Personalization](https://www.g2.com/categories/personalization)[E-Commerce Tools](https://www.g2.com/categories/e-commerce-tools)[Shipping](https://www.g2.com/categories/shipping) [Personalization](https://www.g2.com/categories/personalization)[E-Commerce Tools](https://www.g2.com/categories/e-commerce-tools)[Shipping](https://www.g2.com/categories/shipping)[Returns Management](https://www.g2.com/categories/returns-management)[Package Tracking](https://www.g2.com/categories/package-tracking)[Shipping Insurance](https://www.g2.com/categories/shipping-insurance) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which solution supports vulnerability scanning for cloud environments?](https://www.g2.com/discussions/which-solution-supports-vulnerability-scanning-for-cloud-environments)[Which automotive digital retailing tools simplify round-robin lead distribution and reduce paperless workflow complexity for dealership operations teams?](https://www.g2.com/discussions/which-automotive-digital-retailing-tools-simplify-round-robin-lead-distribution-and-reduce-paperless-workflow-complexity-for-dealership-operations-teams)[Is Speed Kit worth it as a web server accelerator for a high-traffic application team, or does F5 NGINX cover enough at the infrastructure layer?](https://www.g2.com/discussions/is-speed-kit-worth-it-as-a-web-server-accelerator-for-a-high-traffic-application-team-or-does-f5-nginx-cover-enough-at-the-infrastructure-layer) [Which accounts receivable system is best for startups](https://www.g2.com/discussions/which-accounts-receivable-system-is-best-for-startups)[What platform provides detailed incident investigation reports?](https://www.g2.com/discussions/what-platform-provides-detailed-incident-investigation-reports)[Pros and Cons Details](https://www.g2.com/products/aftership/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)