AfterShip Features
Labels (4)
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Label Printing
Provide the ability to create and print domestic asnd international shipping labels for all orders with one solution.
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Return labels
Provide the ability create and print return labels or email them to customers.
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Bar codes
Provides users with auto-generated bar codes for products
Shipping Labels
Generate or print labels that contain shipping information for packages
Order management (8)
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Shipment Tracking
The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery.
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Third-Party Integrations
Set up connections to third-party platforms to improve business processes
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Manage orders
Allows users to split, combine and categorize orders for shipping.
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Order Status
Update order statuses automatically once orders are fulfilled
Shipping Services Integration
Integrates with shipping services
Package Tracking
Track the parcel or consignment delivery status
Status Tracking
Track the status over time for a request, process, asset, or transaction
Delivery Tracking
Track item deliveries through dispatch notifications, status and location tracking, and ETA updates
Carrier and rate management (4)
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Quick rate comparison
Allows users to compare real-time rates and delivery times for all carriers and automatically select the best carrier for each shipment based on cost and delivery time.
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Vendor availability
Provides users with a wide selection of major carriers such a Fedex, UPS, and DHL
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Flat rate services
Software detects which flat rate service qualifies with the customers order
Auditing & Claim Filing Services
Inventory management (3)
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Low stock alerts
Software automatically notifies users when inventory is low.
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Automated inventory orders
Users can set an automatic restock when the inventory levels reach a low number.
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Assign suppliers
Users can assign suppliers to certain items, so shipment is quickly initiated
Reports (3)
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Shipment reports
Provides users with a comprehensive report on shipment performance
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Inventory reports
Provides users with a comprehensive report on inventory and stock levels.
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Unshipped products
Provides users with a comprehensive overview of which products aren't shipping.
Integrations (4)
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E-Commerce
Integrates into e-commerce and shopping cart solutions
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WMS
Integrates with warehouse management systems
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Accounting Integration
Integrate with a third-party accounting system
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OMS
Integrates with order management systems
Tracking (5)
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Shipping
Tracks transits of returns and replacements
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Inventory
Tracks and updates inventory levels when returns are received or exchanges are shipped
Freight Shipping
Shipping products/goods by land, sea or air
Air Shipping
Ship packages/goods by aircraft
Ground Shipping
Shipping products/goods by land
Transactions (4)
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Exchange
Manages the exchange of one good for another
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Approvals
Creates approval workflows to manage return requests
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Refund
Issues refunds directly to a customers account
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Credit
Applies return credit to a customers account or profile
Shipping Insurance (6)
Claim Tracking
Software allows for claim filers to track the status of their claims and connect with customer service professionals.
Shipment Tracking Integrations
APIs connect the tool to TMS, supply chain visibility software, e-commerce platforms, or other relevant tools that help track in-transit shipments and assess at-risk products.
Cargo Tracking
Tool is used for B2B professionals seeking to insure their cargo.
Reporting & Analytics
Dashboards and analytics tools allow for reporting around performance around shipping and completed claims.
B2C E-Commerce Tracking
End user is a customer seeking to rectify issues with an online shopping order.
Claim Filing
Tool provides native portals for filing claims if a product is lost, damaged, or stolen.
Agentic AI - Personalization (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Agentic AI - Package Tracking (3)
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - E-Commerce Tools (3)
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
AI Personalization - Personalization (3)
Predictive Recommendations
Uses AI to recommend products, content, offers, or experiences based on customer behavior, preferences, and historical interactions.
Audience Segmentation
Uses AI to dentify and build audience segments using customer attributes, behaviors, and engagement data.
Adaptive Content
Use AI to dynamically adapt content for each visitor using behavioral, contextual, and customer data
Additional Functionality (147)
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Engagement Tracking
Tracks metrics that provide insight into how a user interacts with any interface or product
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Visual Analytics
Interact with data visualization elements, such as charts and graphs, to drill down into data
Real-Time Analytics
Analyze and gain insights into data in real-time
Behavior Tracking
Track visitors'/audience's responses across web pages and other optimized content
Website Personalization
Customize website features
Recommendations
Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement
Real-Time Reporting
Active reporting of data and metrics
Content Analytics
Behavioral Targeting
Display advertising and marketing messages to users based on their browsing history and preferences
Account Based Marketing
Provide personalized marketing content
Website Analytics
Track and analyze information regarding website visitors
Customer Segmentation
Process of dividing customers into groups based on common characteristics
Customer Profiles
Record customer information, purchase history, and other notes
Template Management
Create, save, and re-purpose templates for emails, forms, etc.
Multi-Channel Marketing
Coordinate marketing efforts across channels (email, landing pages, social media, etc.)
Customizable Branding
Add customized logos and colors to align with company branding
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
API
Application programming interface that allows for integration with other systems/databases
Abandoned Cart Saver
Built-in tool that sends an email invitation to customers who have added an item to their cart but left before completing checkout
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Contextual Targeting
Experience Management
Campaign Management
Create a collection of marketing actions to complete specific goals and plan and analyze campaign results
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
WYSIWYG Editor
What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Multi-Campaign
Manage multiple campaigns in one system
Campaign Segmentation
Group campaigns by project, client, or campaign for better management.
A/B Testing
Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness
Customizable Forms
Customize contracts and forms to collect specific information
Email Marketing
Create and send email blasts/campaigns
Driver Management
Track all personnel who operate company vehicles
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Resource Management
Process of planning, scheduling and executing the optimal and effective use of human capital across projects
Quality Control
Ensure that quality requirements and standards are met across production processes
Warrant Tracking
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Refund Management
Oversee the process of issuing refunds
Order Tracking
Track orders throughout the fulfillment process
Vendor Management
Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.
Inventory Management
Track and manage inventory levels to maintain proper supply
Traceability
Track and document the history, application, or location of an item or activity
Barcoding/RFID
Identify and track items using barcode tags or RFID (radio-frequency identification) tags
Route Optimization
Finding the most optimal routes for drivers based on various factors and constraints
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Customer Portal
A website or login for customers to access information
Payment Processing
Accept, record, and reconcile financial transactions
Shipping Management
Manage and track orders being shipped to customers
Repair Management
Arrange for repairs to be performed and track prior repairs to the same item
API
Application programming interface that allows for integration with other systems/databases
Field Reporting
Formal report compiled by onsite personnel
Label Printing
Process of printing custom labels through various methods.
Supply Chain Management
Manage the planning and execution of supply chain activities
Warehouse Management
Manage and track operations and inventory within warehouses
Asset Tracking
Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle
Refund Opportunity Identification
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Shipping Optimization
Cost Recovery
Refund Opportunity Identification
Third Party Management
The ability to manage shipping audits for third parties such as clients
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Automated Claim Filing
Package Analytics
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
Exceptions Management
Automated handling of non-compliant EDI transmissions.
Predictive Analytics
Predict future data based on historical data sets
Carrier Invoice Auditing
Data Import/Export
Import and export data to and from software applications
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Supplier Management
Manage all supplier data and operations
Container Shipping
Shipping products/goods in containers
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Ground Shipping
Shipping products/goods by land
Quotes/Estimates
Generate quotes or estimates for customers
Invoice Management
Captures invoice data and maintains comprehensive records for auditing and reporting purposes
Import/Export Management
Management of inbound and outbound shipments in the context of international trade
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Bills of Lading
Documents issued by a carrier to acknowledge receipt of cargo for shipment
Customizable Branding
Add customized logos and colors to align with company branding
Accounting
Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
EDI
Transfer of data from one computer system to another
Returns Management
Track and facilitate returns of products sold
Parcel Shipping
Manage and organize the shipping, tracking, and delivery of packages
Air Shipping
Ship packages/goods by aircraft
Customer Database
A collection of customer information such as contact details, demographics, previous interactions, etc.
Claims Management
Process of submitting and following up on claims with insurance companies
Discount Management
Track products that are for sale at a reduced price or part of coupon promotions
Transportation Management
Organize and track the physical movement of goods from one location to another
Shipping Management
Manage and track orders being shipped to customers
Shipment Price Calculation
Calculation of shipment price based on size, weight, route, timeframe, and carrier.
Barcode/Ticket Scanning
Scan barcodes to ensure accurate pricing and label tracking
Warehouse Management
Manage and track operations and inventory within warehouses
Order Management
Manage and track customer orders for goods, investments, or any other purchases
Real-Time Updates
Receive system updates as soon as any changes are made
API
Application programming interface that allows for integration with other systems/databases
Purchase Order Management
Create, send, and track purchase orders and their statuses
Inventory Management
Track and manage inventory levels to maintain proper supply
Freight Shipping
Shipping products/goods by land, sea or air
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Ocean Shipping
Transportation of goods/products over long distances using ship
eCommerce Management
Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products
Multi-Location
Manage and support multiple locations
Workflow Automation
Streamlining repetitive tasks and activities through automated and predefined workflows
Ad hoc Reporting
Generate one-off reports that meet information requirements
Event Logs
A chronological record of actions or occurrences within a network, software, or process
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Workflow Management
Create, design and manage workflows for repetitive tasks
Debit/Credit Card Processing
Accept and process credit/debit card transactions
Root Cause Analysis
Identify and analyse the reasons behind accidents
Conditional Logic
Capability of a software or system to make decisions and perform actions based on specified conditions
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Response Management
Planning and managing of resources and procedures to mitigate the impact of events and incidents
Prioritization
Arrange tasks based on the level of priority or urgency
Dispute Management
Investigate and resolve disputes/issues using workflow, audit trails, and other system tools
Custom Fraud Rules
Rules that can be customized/created based on business requirements for fraud prevention
Real-time Alerts
Receive notification of issues as soon as they occur
Evidence Management
Administration and control of evidence related to investigations/cases
Rate of Return Analysis
Case Management
Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process
API
Application programming interface that allows for integration with other systems/databases
Task Management
Create, manage and track all task activities and progression
Transaction Monitoring
Monitor or audit historical and current transactions to analyze customer account activities
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Payment Tracking
Track sent and received payments, invoices, and bills.
Payment Fraud Prevention
Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc.
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Refund Management
Oversee the process of issuing refunds
Data Synchronization
Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
Business Process Automation
Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes
Risk Scoring
Assess and score risks using risk matrices
Predictive Analytics
Predict future data based on historical data sets
Chargeback Tracking
Track usage and chargeback for disputed transactions/expenses
AML Compliance
Anti-money laundering compliance helps businesses uncover suspicious financial activity
Financial Transaction Approval
Approve legitimate financial transactions after reviewing for fraud or other risks
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Source Tracking
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Claims Tracking
Process of tracking new and submitted claims and the status of submitted claims
Real-Time Reporting
Active reporting of data and metrics
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