--- title: AfterShip Reviews meta_title: 'AfterShip Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 311 reviews by the users' company size, role or industry to find out how AfterShip works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 311 scale: '5' date_modified: '2026-07-17' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # AfterShip Reviews **Vendor:** AfterShip **Category:** [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools) **Average Rating:** 4.7/5.0 **Total Reviews:** 311 ## About AfterShip AfterShip provides a seamless post-purchase experience to drive customer loyalty and additional sales. - Automatically import your tracking numbers to AfterShip, so you can get current tracking info for all your shipments in one place - Filter shipments by dates, statuses, carriers, and destinations - Trace whether all your shipments are being delivered on time and identify any delays/exceptions. - 7 Standardized tracking statuses - 40 Standardized tracking sub-statuses Keep customers informed and up to date - Embed the AfterShip Track Button for effortless order tracking - Automatically insert AfterShip’s tracking link to your Shopify store’s order confirmation and order history pages - Add your tracking link to either your store’s header or footer - Send delivery notifications to customers and yourself through Email, SMS, WhatsApp, and FB messenger - Configure notifications for Info Received, In Transit, Out for Delivery, Available for Pickup, Delivered, Failed Attempt, and Exceptions - Schedule delivery SMS based on the buyer's timezone - Auto-send email updates based on the order language for different delivery checkpoints for a delightful post-purchase experience. - Set up automated email delivery update workflows to auto-alert customers when the order status changes. - Send shipping notifications from your email address - Customize messages to include your logo, URL, and product recommendations Provide a branded experience - Automatically generate a tracking page for each shipment and customize the look & feel - Customize your tracking page by adding your logo, store URL, and AI-driven product recommendations - Set up a custom domain to display the tracking information - SSL certificate for users with a verified custom domain Secure your packages with AfterShip(R) Protection - Protect your packages from loss, damage, and porch piracy with AfterShip(R) Protection, powered by InsureShield(R) shipping insurance. - Quick claims approval - High % of claims paid quickly - Coverage for loss, damage, and porch piracy - Protection up to the total value of goods - Estimate loss recovery with an ROI calculator - Allow customers to opt in or out of shipment coverage at checkout - 24/7 resolution status visibility Multiple shipping solutions - AfterShip connects you with 1000+ carriers worldwide - Including UPS, DHL, USPS, China Post (ePacket), and China EMS - Standardized layout of tracking results received from different carriers Delivery date prediction - Set clear delivery expectations for your customers by displaying accurate order delivery dates. Analyze & take action - Get powerful insight on shipments, carriers' transit time, notifications, tracking pages, and customer feedback - Filter data by date, shipment type, devices, location, visits, and more ## AfterShip Pros & Cons **What users like:** - Users commend AfterShip for its **exceptional customer support** , highlighting timely help and effective communication during challenges. (7 reviews) - Users find AfterShip to be **very helpful** for organizing logistical needs and automating client updates effectively. (6 reviews) - Users value the **intuitive integrations** of AfterShip, enhancing organizational efficiency and client communication seamlessly. (5 reviews) - Users value the **easy integrations** of AfterShip, enhancing order tracking efficiency and streamlining workflows. (4 reviews) - Users find AfterShip to be **easy to use** , streamlining order tracking and enhancing the overall experience. (3 reviews) - Users commend the **expert issue resolution** from AfterShip, noting efficient and professional service in complex situations. (3 reviews) - Service Quality (3 reviews) - Shipping Management (3 reviews) - Users praise the **amazing tracking services** of AfterShip, enhancing order management and customer trust effortlessly. (3 reviews) - Users value the **tracking efficiency** of AfterShip, finding it highly useful and easy to watch shipments. (3 reviews) **What users dislike:** - Users find AfterShip's pricing **too high** , especially for small businesses with lower shipping volumes. (3 reviews) - Users report **tracking issues** with AfterShip that hinder business operations and lead to frustrating experiences with support. (3 reviews) - Users note a **lack of smaller carriers** and some syncing issues with their Shopify accounts as downsides. (2 reviews) - Users report **poor customer support** , highlighting ineffective assistance, unresolved technical issues, and unsatisfactory billing resolutions. (2 reviews) - Users report **poor support** from AfterShip, facing unresolved technical issues and inadequate help through the ticketing system. (2 reviews) - Users find **pricing issues** with AfterShip, especially for small businesses and overage charges that impact affordability. (2 reviews) - Return Issues (2 reviews) - Technical Issues (2 reviews) - Carrier Limitations (1 reviews) - Connectivity Issues (1 reviews) ## AfterShip Reviews ### 1. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Adham A. | Sr. IT Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2023 **What do you like best about AfterShip?** It is a nice tool, with many plans to choose from, wide options for information, and a very good website. For the end user, it seems pretty good and does the job. Easy to deal with invoices. **What do you dislike about AfterShip?** Not easy to reach all features, but it is normal for the options it provides. a little bit expensive for small businesses, but the prices of plans for big amounts are very good. **What problems is AfterShip solving and how is that benefiting you?** provide the customers with detailed information about the status of shipping of their orders. reduce the work load of customer support. ### 2. Automatically pulls in order and tracking information through multiple email accounts **Rating:** 4.5/5.0 stars **Reviewed by:** Harrison H. | Sr. Marketing Automation Specialist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about AfterShip?** Connect multiple email address accounts that AfterShip monitors and pulls in order details and tracking information as soon as those notifications reach the inbox. **What do you dislike about AfterShip?** I often have to go back into the application and manually mark orders as "delivered" instead of this being an automated process. Understablly there are instances such as returns that can cause some confusion but something that can be improved. **What problems is AfterShip solving and how is that benefiting you?** AfterShip compiles all of my active orders into one dashboard that helps me track when to expect my packages to arrive. Creating orders through various email accounts and seeing all those different pieces of information compiled together in one place has been beneficial. ### 3. Aftership Tracking Great Feature **Rating:** 5.0/5.0 stars **Reviewed by:** Jeriah H. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2023 **What do you like best about AfterShip?** Great feature Aftership Tracking is a great software **What do you dislike about AfterShip?** Nothing as of now I want to use it more. **What problems is AfterShip solving and how is that benefiting you?** Tracking orders in Aftership. ### 4. Easy to use Returns Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about AfterShip?** Easy to use interface. QR Code Returns Capability. **What do you dislike about AfterShip?** No integration with Ebay!!!!!!!!!!!!!!!!! **What problems is AfterShip solving and how is that benefiting you?** QR Code Returns for ease of use regarding customers. **Official Response from Philips Tourangbam:** > Thank you for sharing your positive experience with our easy to use interface and QR code returns capability. We apologize for any inconvenience caused by the lack of integration with Ebay. We are continuously working on enhancing our platform and expanding our integrations to better serve our customers. Your feedback is important to us and we appreciate your input. ### 5. Good value **Rating:** 4.0/5.0 stars **Reviewed by:** joe w. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about AfterShip?** Easy to use, imports automatically and has live chat for any concerns. **What do you dislike about AfterShip?** Nothing yet to dislike so far. All seems good. **What problems is AfterShip solving and how is that benefiting you?** Automatic tracking and sending of emails to my customers ### 6. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2024 **What do you like best about AfterShip?** Easy to setup, good support. Its a very user friendly platform. **What do you dislike about AfterShip?** nothing major to mention. Small issue with the mobile and desktop logo size thats it. **What problems is AfterShip solving and how is that benefiting you?** Adds a layer of trust by allowing the customer to track their order from a reliable source **Official Response from Philips Tourangbam:** > Thank you for your positive feedback! We're happy to hear that you find AfterShip user-friendly and that it adds a layer of trust for your customers. We'll work on addressing the logo size issue to enhance your experience further. ### 7. Tracking Service made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Sheela K. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about AfterShip?** Its a useful service for SME operators like me **What do you dislike about AfterShip?** Nothing at all. The service offered is exactly what I need **What problems is AfterShip solving and how is that benefiting you?** Time consuming manual tracking ### 8. Ok at tracking packages. Good at automatically finding things to track from email.. **Rating:** 3.5/5.0 stars **Reviewed by:** Celeste W. | Network Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about AfterShip?** I like the fact it automatically looks through my emails and pulls out relevant tracking numbers and automatically begins tracking them. **What do you dislike about AfterShip?** No way so far that I have found to bulk manage package statuses. Leading to a ton of packages that for whatever reason still don't show delivered in aftership but are actually delivered but I think that has more to do with the third party apis that it uses then an issue with the app itself. **What problems is AfterShip solving and how is that benefiting you?** Giving me better time management by not having to hunt down tracking numbers and having them in one place. ### 9. Tracking system is good. But the Online Chat is a waste of time. Wait every 5 mins to get each reply **Rating:** 4.0/5.0 stars **Reviewed by:** Samuel K. | Store Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about AfterShip?** Supports most of the carriers. Aftership supports B2C Europe. It's the reason I switched to it. Also, I do not require to integrate with my SMTP server to send notification emails. It's easier to set up. **What do you dislike about AfterShip?** The Online Chat is unprofessional. I spent an hour waiting for an agent to resolve my issue. Three agents were switched during this 1 hour. Get reply from them in every 5 mins. It's a waste of time. **What problems is AfterShip solving and how is that benefiting you?** I am using Woocommerce. By itself, it does not come with a tracking plugin. Aftership, let us input the tracking information, and monitoring them. If there is any exception, customers will be notified automatically. It also helps a lof on reducing the Customer Services workload, as customer can track their shipments from our website. **Official Response from Ankush Kumar:** > Hello Samuel, Thank you for your feedback. We're glad that you liked our application and found it useful. Also, we are sorry for the your experience while speaking with our support team. We've shared the feedback with our team and we strive to improve our services. Regards, Team AfterShip ### 10. Amazing product **Rating:** 3.5/5.0 stars **Reviewed by:** Sharon M. | Product Quality Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2022 **What do you like best about AfterShip?** AfterShip allows me to tailor customer notifications about shipping and returns statuses to fit with my brand and help make the experience enjoyable. Some competitors only allow for the most basic information to be communicated in an impersonal way. Shoutout to Ayushi for helping me remove branding from returns emails! They were super friendly, and it made me feel less stressed. **What do you dislike about AfterShip?** I would prefer if there were a way to contact carriers directly from the tracking information, even though that would be redirecting to an external site. I want the related order information to populate when shipments and tracking are created. **What problems is AfterShip solving and how is that benefiting you?** AfterShip is solving the problem of sending impersonal updates about customer shipments and returns. I benefit from keeping my customers smiling, which keeps them coming back to my store. ### 11. Great features. Account Specialists are the best to work with. **Rating:** 4.5/5.0 stars **Reviewed by:** Wouter A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about AfterShip?** I like the features this platform offers. I'm able to export reports. See tracking of shipments and monitor how many shipments are sent out. I encountered an issue with their billing but that was sorted out by Rahul. He was patient and made sure I get the solution needed to continue with the plan. I am grateful for supports like Rahul as they make situations easy to resolve. **What do you dislike about AfterShip?** I didn't like how slow the first representative took care of my issue. I had to lose my temper before I got what I needed. However, the issue has already been resolved, thanks to Rahul. **What problems is AfterShip solving and how is that benefiting you?** Providing data reports for shipments sent out. Being able to identify the orders that are not yet delivered. This is important because it helps us follow up with the carriers and especially our customers. ### 12. We set up custom tracking pages and updates to customers in no time with excellent support. **Rating:** 4.5/5.0 stars **Reviewed by:** Loïc L. | Co-Founder & Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2022 **What do you like best about AfterShip?** Started using Aftership with Woocommerce this week. We faced some struggles and had questions to set up some things als always got very fast support via chat and email. There was a rather big issue with a carrier and they fixed it within 48hrs so we could continue our setup. We are now exploring the other options this platforms offers. **What do you dislike about AfterShip?** So far no real downsides. The connection and implementation is very user-friendly and extensive. Hope this runs across all tools such as the Return Platform, which we have yet to check. **What problems is AfterShip solving and how is that benefiting you?** Our customers never got such detailed tracking information and proactive communication before. It also saves time in customer support because they can track themselves and it is always correct, up-to-date information. We believe it also improves customer loyalty and lifetime value, which we really find important. ### 13. Excellent platform and even better customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about AfterShip?** Simple platform with the integration option we need! **What do you dislike about AfterShip?** ........................................ **What problems is AfterShip solving and how is that benefiting you?** ... ### 14. Awesome Order Tracking Software **Rating:** 4.5/5.0 stars **Reviewed by:** Alexandro D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2023 **What do you like best about AfterShip?** What I like about Aftership is that it is so easy to set up a branded tracking page and that all notifications are integrated in one platform so all I have to do is add the tracking number to the order and the rest is taken care of. **What do you dislike about AfterShip?** I wish the Estimated tracking function was offered to the lower packages as well so that our customers can have a better understanding when they can expect the parcel. **What problems is AfterShip solving and how is that benefiting you?** They allow us to offer a much better post-purchase experience for our customers and makes it seamless for customers to track their orders ### 15. okey **Rating:** 2.0/5.0 stars **Reviewed by:** Reyrr A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2023 **What do you like best about AfterShip?** I recently used AfterShop's return center to return a product and was pleasantly surprised by how easy the process was. The instructions were clear, and I received a prepaid shipping label quickly. The customer service was also great - I was able to easily contact a representative through live chat and had my question promptly addressed. Overall, I had a very positive experience with AfterShop's return center and would use it again in the future **What do you dislike about AfterShip?** We are happy with the current set-up and nothing to dislike. **What problems is AfterShip solving and how is that benefiting you?** The automation of this system has greatly improved the speed and cleanliness of my work and the customer's experience. There is less need for emails as the customer can easily access the necessary information through a link provided. ### 16. Make Our Store Prefessional & Happy Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Sheung Chun Y. | Support, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2022 **What do you like best about AfterShip?** While all other paid tracking platforms failed to track Amazon Tracking Numbers, Aftership can track them without any issues. The online support is always available 24 X 7. We are highly satisfied with the services provided by Aftership, including the branded tracking page, multiple email notification templates, etc. All of these make our store look professional and well manage the delivery status in the eyes of customers. **What do you dislike about AfterShip?** We need to contact Aftership for tracking Amazon Tracking No to seek assistance, though the support can respond fast and is always available to help us. We hope Aftership can see if API integration can help this situation. **What problems is AfterShip solving and how is that benefiting you?** While all other paid tracking platforms failed to track Amazon Tracking Numbers, Aftership can track them without any issues. The online support is always available 24 X 7. ### 17. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about AfterShip?** I had a training session with Aftership and looking forward to improving my tracking for my customers. I think it is going to save alot of time for our customer services reps. **What do you dislike about AfterShip?** Nothing at the moment it does not have one of the couriers I use **What problems is AfterShip solving and how is that benefiting you?** Tracking ### 18. I needed help understanding my billing **Rating:** 5.0/5.0 stars **Reviewed by:** LeAnn B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about AfterShip?** The ability to track packages and do easy returns! **What do you dislike about AfterShip?** No ability to call at this time. Nothing more. **What problems is AfterShip solving and how is that benefiting you?** The ability to keep up with my incoming returns and easily provided my customers with a return label. Lastly the ability to provide my patient with tracking from the website. ### 19. One Stop Go **Rating:** 4.5/5.0 stars **Reviewed by:** Sudheer J. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about AfterShip?** I Really appreciate the entire After Ship team for providing such a platform to track all the shipments in one go, which gives better visibility and a clear understanding of the shipment’s status. Kudos to the team. Thank you. **What do you dislike about AfterShip?** I would recommend having customer services to be available over the call as well. **What problems is AfterShip solving and how is that benefiting you?** It's assisting us in tracking the shipment status in one platform, instead of checking for multiple couriers. ### 20. Aftership customer service by Ankit is good **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon T. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2023 **What do you like best about AfterShip?** Aftership tracking is a good service I am using. **What do you dislike about AfterShip?** As of now I don't dislike anything. I would like to continue with it **What problems is AfterShip solving and how is that benefiting you?** Tracking solution ### 21. Email Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about AfterShip?** I love their email marketing. There newsletter, popups and abandon card features are easy to use and effective. **What do you dislike about AfterShip?** I'd like the software to have more capabilites to fine tune more customers. **What problems is AfterShip solving and how is that benefiting you?** I love how effective their newsletter is. ### 22. Aftership Return service is simply Great **Rating:** 5.0/5.0 stars **Reviewed by:** Amy H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about AfterShip?** Aftership Return service is simply Great. Aftership customer service ankit is good and excellent. **What do you dislike about AfterShip?** I dont dislike anything, I want to test more. **What problems is AfterShip solving and how is that benefiting you?** Aftership returns ### 23. user friendly app **Rating:** 5.0/5.0 stars **Reviewed by:** Johan H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2023 **What do you like best about AfterShip?** A very user friendly app, all you need to do is adding the tracking number. **What do you dislike about AfterShip?** so far no downsides att all, im super happy with aftership **What problems is AfterShip solving and how is that benefiting you?** all problems are solved via the chat bot. easy and quick ### 24. Monster Tracker **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley M. | Teammate, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about AfterShip?** As of now, the AfterShip gives me accurate tracking information. This is the most reliable tracker so far I have seen on the internet. **What do you dislike about AfterShip?** AfterShip could have been done better if it could track local parcels. **What problems is AfterShip solving and how is that benefiting you?** The only thing that AfterShip benefited me is it gave me fast and reliable up-to-date tracking information. ### 25. Just signed up recently. The GUI is pretty intuitive and easy to use after learning the basics. **Rating:** 5.0/5.0 stars **Reviewed by:** Josh K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2023 **What do you like best about AfterShip?** Still new to the software, but it seems easy to learn. I'm looking forward to managing all our returns in one place. It seems like they need a price plan in between the Essentials and the Pro plan. **What do you dislike about AfterShip?** Chat support is helpful although the first agent wasn't as helpful as the most recent one. I wish I would have reached him sooner. Turned out our issue was just a setting. **What problems is AfterShip solving and how is that benefiting you?** By keeping all our returns in one place we will be able to see the status of each one and manage them more effeciently. Currently our return process management is confusing and some of the returns fall through the cracks. ### 26. One stop solution for tracking all courrier deliveries **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2023 **What do you like best about AfterShip?** If we copy the tracking number or airway bill number then it will promo for search and suggest correct courrier. It shows more precise actions during delivery process. **What do you dislike about AfterShip?** Nothing as such I can dislike as it's the best. Even it can automatically detects future deliveriea and start showing updates on it. So for lazy peoples also it will work like a bot. **What problems is AfterShip solving and how is that benefiting you?** Visiting different sites for tracking deliveries from different sites or courriers was major issue and it got completely resolved by aftership. It updates automatically when there is any action occurred in the delivery. ### 27. The team is very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about AfterShip?** The team behind, they reply quickly and they are very helpful **What do you dislike about AfterShip?** Difficult to understand how it works, a detailed user guide would be helpful. You cannot sync product metatags. **What problems is AfterShip solving and how is that benefiting you?** Tktiko Shop Connector ### 28. Very useful service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about AfterShip?** Offered support 24/7 and integration with hundreds of carriers **What do you dislike about AfterShip?** Lack of services dedicated to Prestashop **What problems is AfterShip solving and how is that benefiting you?** reduce number of emails ### 29. Aftership is a fundamental partner for any E-Commerce **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about AfterShip?** We use Aftership since 3 years to let know to our customers their shipping status. We're very glad of this partnership. The service is very very customizable and we almost never had problems in these years. Feature request are often took in consideartion. We saw many features introduced in these years, it means that they continue to work to improve the platform. Customer care is smart and responsive, 24/7 available. **What do you dislike about AfterShip?** Prices are very high for some features that in our opinion should be more affordable. We spend about 15 dollars for 150 shipments each month, but we can't use multi-language E-Mails for example that should be a default option, because it's not included in our plan. The superior plan that include this feature cost about 90 dollars, but with a very high number of shipment that we do not need. So we hope that they will can be more close to customers in that sense. Thanks! **What problems is AfterShip solving and how is that benefiting you?** We had sometimes some problems about bounced E-Mails due to some IP blacklisted, but they fixed the issue as expected in 24/48 hours. ### 30. Good soft to provide the clients with the shipping information! **Rating:** 4.0/5.0 stars **Reviewed by:** Maria A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2023 **What do you like best about AfterShip?** You can create email templates in many languages, and the notifications are sent automatically every time as the status of the parcel is changed **What do you dislike about AfterShip?** it doesn't recognise the Parcel.one and GLS shipments automatically , but there is a manual update. It doesnt have connection to Etsy **What problems is AfterShip solving and how is that benefiting you?** I don't need manually inform the clients about the status of their shipments. They get all the necessary notifications per email or whats app ### 31. Excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Diane W. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2023 **What do you like best about AfterShip?** Excellent customer service by Ankit..... **What do you dislike about AfterShip?** Just learning, and need more time to work it out **What problems is AfterShip solving and how is that benefiting you?** Provide tracking solution ### 32. A Complete solution for your shipment & Logistics service **Rating:** 4.0/5.0 stars **Reviewed by:** SPORTSORION . | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2023 **What do you like best about AfterShip?** It's automatic order fetching, sending notifications, complrtely editable templates and tracking systems. And it is affordable for small scale business users as well. **What do you dislike about AfterShip?** Some carriers are not getting tracked properly (or entirely) like Cainiao, which is a very popular shipment carrier for online E-commerce business. **What problems is AfterShip solving and how is that benefiting you?** Once we update the tracking number on our website, rest all notifications will be sent accordingly using the designed/prepared E-mail template on timely basis. So we do not want to check and update customer about the shipping status. It saves our time and effort. That is the main advantage for us. And it is very affordable. ### 33. Fantastic shipment tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Oliver M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2023 **What do you like best about AfterShip?** Very easy to use, and allows customers to receive updates on their shipments **What do you dislike about AfterShip?** Can be clunky / buggy. Frustrating that eBay integration pulls through Royal Mail shipments, even though they cannot be tracked for free, and yet they still decrease our monthly quote for tracking **What problems is AfterShip solving and how is that benefiting you?** Automatic shipment updates for customers ### 34. Automates the notification process seemlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Kristina K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about AfterShip?** If you are shipping in bulk, the ease of knowing that AfterShip will provide all the necessary tracking information is priceless; you don't have to worry about constant customer contact asking, "Where is my package"? **What do you dislike about AfterShip?** Sometimes there are delays in the notification process, but that could be from the carrier itself, not an issue steaming from Aftership. Carriers are notorious for not always providing up-to-date tracking. **What problems is AfterShip solving and how is that benefiting you?** Customer notification and constant questioning about updates was the primary driving factor for utilizing a streamlined shipping system like AfterShip—especially mail packages and carrier packages, like FedEx and UPS. ### 35. Excellent app to track shipments from any carrier **Rating:** 4.5/5.0 stars **Reviewed by:** Salil G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about AfterShip?** Integrate seamlessly with Shopify and host a tracking page on the Shopify website easily so customers can track the shipments easily **What do you dislike about AfterShip?** Only basic reposts are available with essential plan analytics available with higher plans **What problems is AfterShip solving and how is that benefiting you?** Customer can easily track the shipments, and Aftership send all tracking milestone information to customers via email and SMS, which is a handy feature ### 36. nice!!1 **Rating:** 5.0/5.0 stars **Reviewed by:** Chris Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about AfterShip?** It can be sent to customers via SMS, which is what we need **What do you dislike about AfterShip?** NO，，，，，，，，，，，，，，，，，，，，，，，，，，，，，，，，，，，，，， **What problems is AfterShip solving and how is that benefiting you?** sms ### 37. AUTOMIZELY AND AFTERSHIP **Rating:** 5.0/5.0 stars **Reviewed by:** Shobhit D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about AfterShip?** It is seamless and easy to use and provides a solution for all tracking and follow-up issues that you might have. Definitely worth it and must for businesses that want to automate tracking after shipping **What do you dislike about AfterShip?** Nothing comes to mind as of now, but there's always scope for improvement in everything. I hope the guys keep up the good work and excel in the future as well. **What problems is AfterShip solving and how is that benefiting you?** Aftership helps tracking after the products are shipped. Their app "Automizely" is also a very helpful tool for garnering affiliate and referral campaigns that can help your business grow. ### 38. Great customer service so far **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about AfterShip?** I've only just signed up so yet to explore all the features but so far the customer support is great. **What do you dislike about AfterShip?** Nothing comes to mind so far, we are new to the platform **What problems is AfterShip solving and how is that benefiting you?** Keeping our customers updated with their order process ### 39. Great app and great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Scott A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about AfterShip?** AfterShip plays a vital role in helping our customers stay informed on their orders. And any time we need help, they are available to walk us through solutions. Thanks! **What do you dislike about AfterShip?** Figuring out how to use the app can be a little confusing at first, but like I said, they are more than happy to jump in and help us figure out how to meet our needs. **What problems is AfterShip solving and how is that benefiting you?** Aftership helps us communicate tracking information to our customers. This is an important part of our customer relationship and keeps our customer informed every step of the delivery process. ### 40. OK, quite complex and complicated to set up, help is limited **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about AfterShip?** Functionality is great but so many things are quite complex to set up with integrations, and it is hard to know whether things are set up and functioning correctly **What do you dislike about AfterShip?** Help desk is sometimes useful, other times not. It largely depends on which help agent you get. When organising a call, background noise was so loud it was difficult to hear anything, plus they never turned up to our first call. **What problems is AfterShip solving and how is that benefiting you?** Returns and automations of returns. **Official Response from Ankush Kumar:** > Hello Georgia, Thank you for your feedback. Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users. We're happy to arrange a demo call with you to integrate the app with your store. Also, we've shared the strict feedback about the background noise to avoid the distractions in future. Please do let us know if we can schedule an another call to help you. Thanks, Team AfterShip Returns Center ### 41. Great service and helpful staff **Rating:** 5.0/5.0 stars **Reviewed by:** Ronald H. | Customer Care Advocate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about AfterShip?** You can search up to 50 tracking numbers at once for details of what's happening with the packages. We've used this feature several times, saving us a lot of time and effort trying to ensure our customers' packages were shipped and received. **What do you dislike about AfterShip?** I haven't run into any dislikes at this point. The service works how it's supposed to, and we haven't had any issues using it for what we need in our daily activities. **What problems is AfterShip solving and how is that benefiting you?** It's giving us company branding when it comes to tracking packages. It lets us see what the customer sees when we send them information about their orders. ### 42. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jose C. | Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2023 **What do you like best about AfterShip?** Aftership is quite easy to use! Especially with thelp of the support team! They are there to help you and assist you! I spoke with Animesh and he was very helpful throughout my experience with the app and the integration of it in my store! **What do you dislike about AfterShip?** nothing everything perfect! fantastic job and service **What problems is AfterShip solving and how is that benefiting you?** Aftership is quite easy to use! Especially with thelp of the support team! They are there to help you and assist you! I spoke with Animesh and he was very helpful throughout my experience with the app and the integration of it in my store! ### 43. Pretty intuitive and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** ana c. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about AfterShip?** AfterShip offers you a good choice for who wants to have a personalized shipping page tracker. It make it looks more professional, as your costumers can check their order status inside your very own website. **What do you dislike about AfterShip?** So far I only see one downside: they offer a an expensive beginner plan. There are some helpful people on chat support, but sometimes you see yourself talking with people who understands lesser the app than you do. **What problems is AfterShip solving and how is that benefiting you?** AfterShip is helping me solve some doubts my costumers had about their order shipping status, either it has been returned or was available for pick-up. Now, they can all check this information in one page on my website and they even receive some emails to notify them. It's very awesome. ### 44. Lots of great features **Rating:** 4.5/5.0 stars **Reviewed by:** Ramsey O. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about AfterShip?** We loved the SMS delivery notifications feature **What do you dislike about AfterShip?** The free trial is limited to 100 shipments, and if you want to try delivery notifications, there is no good way to do it in partial; therefore, you need to upgrade immediately. Same thing with SMS notifications: you need to upgrade to Essentials immediately. Not much to test in the free plan **What problems is AfterShip solving and how is that benefiting you?** We are shipping perishable items and need SMS notifications when packages are delivered to the destination so that they can pick up right away. ### 45. After Ship Returns **Rating:** 4.5/5.0 stars **Reviewed by:** Kate H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2023 **What do you like best about AfterShip?** The best thing about After Ship is its customer support and multiple options, which are easily accessible to anyone. One-stop solution for the returns. **What do you dislike about AfterShip?** Only one user can use which is not helpful on emergency situations. **What problems is AfterShip solving and how is that benefiting you?** Easy solution for the customers to generate the labels and hence increases the conversion rate ### 46. aftership customer support by Ankit **Rating:** 5.0/5.0 stars **Reviewed by:** Clarinda M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2023 **What do you like best about AfterShip?** aftership customer support by Ankit..... **What do you dislike about AfterShip?** The user seat charges after subscription canceled. **What problems is AfterShip solving and how is that benefiting you?** Aftership tracking ### 47. Love the new direction! **Rating:** 4.5/5.0 stars **Reviewed by:** Tavarus J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about AfterShip?** The cohesiveness of all the apps! The shipping updates is for sure a top contender. But for the Shopify integration the reviews is great! **What do you dislike about AfterShip?** Could use a little easier way to see all the integrations and functions. **What problems is AfterShip solving and how is that benefiting you?** Keeping shipments streamlined for us to track and follow up with customers! ### 48. Aftership Service for tracking updates **Rating:** 4.5/5.0 stars **Reviewed by:** Walker J. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about AfterShip?** Aftership Service for tracking updates. Updates properly. **What do you dislike about AfterShip?** Needs more testing, but for now all is good. **What problems is AfterShip solving and how is that benefiting you?** Package tracking ### 49. Near real time status and best integration with loox **Rating:** 4.5/5.0 stars **Reviewed by:** Prashant Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about AfterShip?** I get a quick snapshot of my overall shipment status and the labeling makes it easy to address the shipments with exceptions. when Auspost introduced new status "delayed for processing" I reached out to the guys and they added that new status in exception flow with my request. I also like the loox integration which helps to send review email post delivery than after specific number of days. **What do you dislike about AfterShip?** the billing is slightly confusing and often requires customer support team help to clarify **What problems is AfterShip solving and how is that benefiting you?** shipment tracking and integration with loox ### 50. Great from a end user perspective **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany L. | Business Owner & Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about AfterShip?** I like that it's a free app, quickly updates and shows my shipment information, and is easy to use. **What do you dislike about AfterShip?** Sometimes doesn't notify me of shipping updates. **What problems is AfterShip solving and how is that benefiting you?** It allows me to track my shipments from any website. It simply imports shipping info from wherever I've placed an order and tracks it. ## AfterShip Discussions - [What courier does AfterShip use?](https://www.g2.com/discussions/what-courier-does-aftership-use) - 1 comment, 1 upvote - [How do you use AfterShip?](https://www.g2.com/discussions/how-do-you-use-aftership) - 1 comment - [What is AfterShip app?](https://www.g2.com/discussions/what-is-aftership-app) - 1 comment - [How does AfterShip tracking work?](https://www.g2.com/discussions/how-does-aftership-tracking-work) - 1 comment - [View AfterShip pricing details and edition comparison](https://www.g2.com/products/aftership/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+02%3A04%3A22+-0500&secure%5Bsession_id%5D=5d0fcba5-ca39-4888-ba2a-f8ac474f02db&secure%5Btoken%5D=453b6be19d459490e5f9fdc7e5b150b80942af025c8554ded35e76e455bdd1fd&format=llm_user) ## AfterShip Integrations - [Attentive](https://www.g2.com/products/attentive/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Loox](https://www.g2.com/products/loox/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Omnisend](https://www.g2.com/products/omnisend/reviews) - [OpenCart](https://www.g2.com/products/opencart/reviews) - [Postman](https://www.g2.com/products/postman/reviews) - [PrestaShop](https://www.g2.com/products/prestashop/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [ShipBob](https://www.g2.com/products/shipbob/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Shopware](https://www.g2.com/products/shopware/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Tapcart](https://www.g2.com/products/tapcart-tapcart/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Inventory](https://www.g2.com/products/zoho-inventory/reviews) ## AfterShip Features **Labels** - Label Printing - Return labels - Bar codes **Integrations** - E-Commerce - WMS - Accounting - OMS **Shipping Insurance** - Claim Tracking - Shipment Tracking Integrations - Cargo Tracking - Reporting & Analytics - B2C E-Commerce Tracking - Claim Filing **Agentic AI - Personalization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Package Tracking** - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Order management** - Order tracking - E-commerce integrations - Manage orders - Order Status **Tracking** - Shipping - Inventory **AI Personalization - Personalization** - Predictive Recommendations - Audience Segmentation - Adaptive Content **Carrier and rate management** - Quick rate comparison - Vendor availability - Flat rate services **Transactions** - Exchange - Approvals - Refund - Credit **Inventory management** - Low stock alerts - Automated inventory orders - Assign suppliers **Reports** - Shipment reports - Inventory reports - Unshipped products ## Top AfterShip Alternatives - [Narvar](https://www.g2.com/products/narvar/reviews) - 4.3/5.0 (176 reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (580 reviews) - [parcelLab](https://www.g2.com/products/parcellab/reviews) - 4.6/5.0 (272 reviews)