# Axero Reviews **Vendor:** Axero Solutions, LLC **Category:** [Employee Intranet Software](https://www.g2.com/categories/employee-intranet) **Average Rating:** 4.3/5.0 **Total Reviews:** 100 ## About Axero Axero is an award-winning platform that unites your team and moves work forward. Your people, company updates, documents, projects, communication - all together, and all instantly searchable. Loaded with features like task management, 2-way calendar syncs and integrations. Axero is the leading intranet software that unifies teams and accelerates growth. We’re trusted by hundreds of organizations worldwide who rely on modern internal communication, collaboration, and document management tools to boost productivity and build a culture that employees love. Our market leading digital workplace solution is easy to use, so your entire workforce can efficiently move projects forward and find what they need in one centralized place. Integrate with the tools you use today, connect employees to important information, and have a single source of truth for your entire company. With our intranet platform you can: - Improve internal communications. - Centralize knowledge management. - Accelerate team collaboration. - Unite employees and drive culture. - Empower a thriving company with the best integrations, security, and services. Launch Axero in the cloud or on-premise, and never worry about upkeep. Our easy-to-use tools and flexible customization features require little work from IT, and grows with your company. You also gain access to our excellent support team, who is here for you every step of the way. With Axero, you can engage employees on any device. Whether people are on-the-go or frontline workers, everyone has access to the company intranet. Like walking into the office, signing into Axero instantly connects employees to the content, people, and projects they need to be productive. It’s your intranet, your way—leaving you with an engaged workforce ready to take on the day. We’d love to show you what our digital workplace can do for you. Learn more here: https://axerosolutions.com/ ## Axero Pros & Cons **What users like:** - Users value the **ease of use** of Axero, appreciating its intuitive features and seamless integration for quick adoption. (27 reviews) - Users commend the **timely and responsive Customer Support** of Axero, enhancing their overall experience and satisfaction. (16 reviews) - Users find the **easy setup** of Axero allows for quick document retrieval and efficient content management. (12 reviews) - Users value the **customization flexibility** of Axero, allowing tailored solutions for effective knowledge sharing in organizations. (10 reviews) - Users love Axero for its **flexibility and robust features** , enhancing knowledge sharing and collaboration within organizations. (10 reviews) - Users value the **flexible platform and excellent team collaboration** provided by Axero, enhancing internal communication. (9 reviews) - Users praise the **endless customization options** of Axero, allowing tailored solutions to meet specific organizational needs. (8 reviews) - Easy Integrations (8 reviews) - Users commend the **exceptional support** from Axero, enhancing communication and streamlining workflows across the organization. (8 reviews) - Communication (7 reviews) **What users dislike:** - Users find the **steep learning curve** of Axero challenging, requiring coding knowledge for customization and layout editing. (6 reviews) - Users feel Axero is missing **key functionalities** , such as tracking video completions and promised capabilities. (6 reviews) - Users find Axero **not intuitive** , struggling with limited search functionality and complicated navigation for simple tasks. (5 reviews) - Users find the **overwhelming options** in Axero can complicate the initial setup and content management process. (4 reviews) - Users face **inefficient searching** due to limited functionality, requiring developer assistance for complex queries and navigation. (4 reviews) - Poor Customer Support (4 reviews) - Content Management (3 reviews) - Customization Difficulty (3 reviews) - Integration Issues (3 reviews) - Users find Axero's **limited functionality** restricts effective organizational visualization and lacks necessary features for a complete experience. (3 reviews) ## Axero Reviews ### 1. Great Intranet Solution with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jade M. | Learning and Development Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Axero?** I like creating spaces for each department and seeing their updates. It's great for company-wide communication announcements, providing a single place to house all updates and communications. If you want your department space to look like a website, then Axero is for you. People can collaborate, comment on videos, and post or articles you share. When you create a space, you have a place for your department to house all updates, org charts, or anything related to your department which others in the organization can access, view, and collaborate on. Also, Axero support is amazing, and I remember we had a weekly meeting with Dom from Axero. **What do you dislike about Axero?** It can be a bit challenging because sometimes you need to learn some coding and if you really want your space to look great you have to really learn the ins and outs like uploading raw HTML, copying and pasting stuff from Canva, and embed codes to Axero. It was not easy but Axero support is amazing. I remember we had a weekly meeting with Dom from Axero. **What problems is Axero solving and how is that benefiting you?** Axero serves as our company intranet, centralizing training materials, communications, and updates. It creates departmental spaces that look like websites, enabling collaboration and easy access to information. **Official Response from Amy Breshears:** > It's great to hear that Axero is helping to solve the problem of department collaboration for your company. We designed our platform with the intention of creating dedicated spaces for effective team communication, and we're pleased to hear that it's benefiting your organization. ### 2. Great Service, Could be easier to use on Backend **Rating:** 3.5/5.0 stars **Reviewed by:** Gabrielle d. | Communications Manager, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Axero?** I like how easy it is to find the necessary documents that we are looking for. It is a great resource for content management. **What do you dislike about Axero?** I wish it were a little easier for non-software developers to use the site on the backend. It is a less user-friendly for non-marketers. **What problems is Axero solving and how is that benefiting you?** We are using Axero for our internal intranet! It makes things a lot easier to link for information and give employees information quickly. **Official Response from Amy Breshears:** > Thank you for your positive feedback! We're glad to hear that our service has been efficient and easy to use for your team. We're committed to providing a great user experience and will continue to enhance our platform. ### 3. Constant Improvements, Great Uptime, and Attentive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Axero?** Axero has been constantly improving their already well-developed platform. The uptime and responsiveness of the webpages is great, and users love the look and feel of it. The administration is simple and easy to understand, more importantly it has well documented administrative processes. The support has been very attentive for the few times I've had to reach out with questions. I think one of the best examples is Axero recently updating and releasing ACME for our internal website. They took it upon themselves to provide real benefit to their users, without charging any extra or causing any issues on roll out. **What do you dislike about Axero?** I've been quite pleased with Axero so far, I haven't run into any road blocks. **What problems is Axero solving and how is that benefiting you?** Typically an intranet site would be hosted locally using on premises hardware. By hosting our intranet site through Axero, it allows us administrators to spend more time creating value for the business as opposed to troubleshooting another locally hosted service. This increases our uptime, as Axero has redundancy already in place. **Official Response from Amy Breshears:** > We appreciate your feedback and are delighted to hear that you have had a positive experience with Axero. Our team is dedicated to delivering a reliable platform and responsive support. Thank you for choosing Axero for your intranet needs. ### 4. Great for Internal Documentation, Needs Better Search **Rating:** 3.5/5.0 stars **Reviewed by:** Jhoana D. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Axero?** I like that I can easily communicate important long updates that include documentation, which people can easily consult in the future, without having to resort to email or Slack. Axero helps me have a centralized internal communication channel with many teams within my company. **What do you dislike about Axero?** The search functionality is very limited. If we want to build something more complex, like indicating the target persona or using other customized filters or variables, we would need to get a developer involved, which defeats the whole purpose of having a user-friendly platform. **What problems is Axero solving and how is that benefiting you?** Axero helps me maintain a centralized internal communication channel with many teams, allowing me to post internal documentation and communicate important updates effectively, eliminating the need for email or Slack. **Official Response from Amy Breshears:** > Thank you for sharing your feedback with us! We're glad to hear that Axero is helping you maintain centralized internal communication and documentation. We appreciate your input on the search functionality for your intranet and will take it into consideration for future improvements. ### 5. Axero - amazing intranet! **Rating:** 4.5/5.0 stars **Reviewed by:** Kim C. | Business Systems Analysts II, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Axero?** Axero provides an interface and administration capabilities that are so easy to use, and the customization options are truly endless. The ease of use in user administration and configuration of pages is amazing compared to other similar solutions I have used. **What do you dislike about Axero?** I would say I would love more audit reporting capabilities. Being able to pull a report of all users and what spaces each user had access to would be a huge help! **What problems is Axero solving and how is that benefiting you?** The way Axero provides a solution to post important updates in a central location is amazing, and the administration of user permissions and rights is really easy to use as well. **Official Response from Amy Breshears:** > Thank you for sharing your positive experience with Axero! We're glad to hear that the solution has been beneficial for centralizing important updates and managing user permissions. We'll take note of your suggestion for more audit reporting capabilities. ### 6. Bartlett Axero User - HR **Rating:** 4.0/5.0 stars **Reviewed by:** Kellie M. | Director, Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Axero?** I appreciate that we can house all important information in one place for employees to access when needed. I also like that we can customize things to our preferences. Not having to update documents in multiple places is great. **What do you dislike about Axero?** I can't think of any, but I am also not the one uploading content and didn't participate in the implementation, sp there could be some things in those areas that could be included - I just don't know. I imagine for those who do have to upload new content or make updates to items currently on the site, may have a little bit of complaint, only in that it is something they have to keep track of and maintain. **What problems is Axero solving and how is that benefiting you?** It's helping to have everything in one place that is accurate for all employees. It is also helping with communications across the various office locations. It keeps people in the know. **Official Response from Amy Breshears:** > Thank you for sharing your positive experience with Axero. We're happy to hear that it's helping to streamline communication and keep everyone informed across different office locations. ### 7. Exceptional Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Matt S. | Internal Communications, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Axero?** The Customer Support team. They continuously assist us with all our needs in a timely matter. They are consistently rolling out new features and updates that keep up with the needs of our employee base. The Page Builder feature is very intuitive and easy to use. Our platform also integrates seamlessly with our Active Directory to keep our user population up to date. **What do you dislike about Axero?** Some automated features could improve the experience. **What problems is Axero solving and how is that benefiting you?** Meeting our employees where they are. Our intranet site provides a centralized hub that keeps our entire employee base informed and engaged, especially when email alone isn’t enough to capture attention. With Axero, we can share critical company news, upcoming events, and resources in a space that employees can easily access at any time. It allows us to communicate more effectively across departments and locations, reducing information silos and ensuring everyone is aligned. The platform also supports a more interactive experience with features like searchable content, quick links, and multimedia posts, which makes it easier for employees to find what they need and stay connected to what’s happening across the organization. Ultimately, Axero is helping us improve awareness, streamline communication, and create a more connected company culture. **Official Response from Amy Breshears:** > Thank you for highlighting our Customer Support team's continuous assistance. We understand the importance of meeting employees where they are, and we're glad that Axero is helping to keep your employee base informed. ### 8. Enjoying Axero since 6 years now! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Axero?** The platform's intuitive design and ease of use, coupled with excellent support, have been well-received by our staff. **What do you dislike about Axero?** Missing certain functionalities present in more recent platforms. **What problems is Axero solving and how is that benefiting you?** Axero is our central hub for all staff information and documents. **Official Response from Amy Breshears:** > We're thrilled to hear that you've been enjoying Axero for the past 4 years! We appreciate your positive feedback on the platform's intuitive design and ease of use, as well as our excellent support. We understand your feedback about missing functionalities and are constantly working to improve and add new features to meet our users' needs. ### 9. User and admin friendly intranet **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa W. | Chief of Staff, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Axero?** We transitioned from a clunky, hard-to-manage and maintain SharePoint intranet to Axero. The implementation was faster and smoother than planned, allowing us to launch it a month early and accelerating initial adoption! It has also been quick and easy to spin up new spaces and wikis as needed to support internal initiatives and communications. Our primary uses are as a content repository, digital bulletin board, and recognition tool. We also use Teams, so we do not utilize many of Axero's collaboration capabilities beyond rating content and the recognition tool. Customer Support is timely in their responses and open to recommendations for future features. **What do you dislike about Axero?** While Customer Support always responds, they are not always able to meet our needs and point us to requesting future functionality. They could do a better job of keeping us informed of updates on a more regular basis and of updating their online support materials. With the rapid acceleration of GenAI, we are now challenged with how best to balance the tagging and search functionality of our Axero content repository with our Microsoft CoPilot Studio AI Agent which is not able to mine the file folders. **What problems is Axero solving and how is that benefiting you?** A common, easily-accessible source of official organizational information for a geographically dispersed employee base. **Official Response from Amy Breshears:** > We're thrilled to hear that Axero has helped streamline your intranet and accelerate adoption. It's great to know that our implementation process was faster and smoother than planned, allowing you to launch early. ### 10. Axero has helped to transform how we communicate, collaborate, and engage across our departments **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Axero?** Departmental spaces—especially for Investment Advisors, HR, Marketing, and Leadership—have become essential hubs. These areas host our most viewed content, including quarterly financial perspectives and executive updates, helping teams stay aligned and informed. From startup homepage settings to email link integration, Axero has proven relatively easy to configure and maintain. **What do you dislike about Axero?** Axero’s folder/file permissions appear to be self-contained and not inherited from Active Directory (AD), which could complicate centralized access control and user management. Based on our network and permissions setup, we're not yet able to formulate how this integration would look long-term. With regards to reliability and site availability, we did experience an intranet outage on January 10, 2025 that was traced to Axero's hosting environment (running on Azure's East US 2 Region). While this was resolved promptly, it highlights a dependency on third-party infrastructure and a need for contingency planning. **What problems is Axero solving and how is that benefiting you?** With regards to onboarding, we've had issues in the past of getting new employees up to speed with training. Based on our adoption of Axero, we've noticed an increased engagement from new employees using the intranet site to quickly acclimate to our business environment. Our previous intranet solution didn't provide many tools to drive user engagement with the site, and Axero has proven to turn this around. Since implementing Axero, we've noticed an increased engagement from both long-standing and new employees. Having Axero's analytic tools have given us insights into content views, space visits, and user activity that we didn't have access to with our previous intranet solution. Prior to implementing Axero, we didn't have a centralized hub for communication, knowledge, and training. After adopting Axero, this consolidation has streamlined how departments share updates, access resources, and stay aligned. Departmental spaces like Investment Advisors, HR, Marketing, and Leadership Updates have become high-traffic areas, indicating strong adoption and relevance. **Official Response from Amy Breshears:** > We're thrilled to hear that Axero has had such a positive impact on your organization's communication and collaboration. The departmental spaces and ease of configuration are certainly key features that many of our customers appreciate. ### 11. Feature-rich Intranet and Internal Comms Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Axero?** Axero is a highly flexible intranet and internal communications platform. Their customer service is outstanding, particularly when it comes to help and support. **What do you dislike about Axero?** I wish the mobile app looked as good as the desktop experience. **What problems is Axero solving and how is that benefiting you?** Axero was a major upgrade for our team when it comes to document and information sharing. **Official Response from Amy Breshears:** > We're glad to hear that you find Axero flexible and our customer service outstanding! We appreciate your feedback about the mobile app and will take it into consideration for future improvements. ### 12. User-Friendly and Efficient, But Pricey for Small Organizations **Rating:** 4.5/5.0 stars **Reviewed by:** Karan . | Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Axero?** I appreciate how easy it is to use, both from the user's perspective on the frontend and from the organization's side when managing things through the dashboard or backend. The Customer support is great, we never had any issue with the customer support team, they always over-deliver. **What do you dislike about Axero?** For me, the main drawback of Axero is its price, which I find somewhat high for smaller organizations. **What problems is Axero solving and how is that benefiting you?** Major one is the Internal communication in the organization. The other one's are improving employee's productivity by providing them all the daily software embeds that they use daily at one place. **Official Response from Amy Breshears:** > We're glad to hear that you find Axero user-friendly and efficient, and that our customer support has been great for you. We understand that pricing can be a concern for smaller organizations, and we appreciate your feedback on this. We are constantly working to provide the best value for all our customers. ### 13. What could you do without Axero supports? Probably not much **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Axero?** I am so used to talking about the platform, I forget how amazing the support is. I mean without it, I don't know how far we'd get. What I love most is the number of resources available not just reactively, but proactively for our team. **What do you dislike about Axero?** Same issues with how content loads into the system. I wish I could resize a bit, but overall, again it doesn't impact performance. **What problems is Axero solving and how is that benefiting you?** The solve of having one place with all of our data at the fingertips for our people overseas. **Official Response from Amy Breshears:** > Thank you for your positive feedback! We're glad to hear that Axero has helped address your challenge of being in a remote setting and has provided a centralized area for your team's communications and critical updates. We take your feedback on the limitations seriously and are always looking for ways to enhance the platform. ### 14. Valuable Intranet Solution with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Carrie W. **Reviewed Date:** August 11, 2025 **What do you like best about Axero?** I appreciate Axero's ability to get everyone in the company on the same page with the intranet. This has significantly improved our communication and workflow. The search functionality is incredibly useful, allowing us to efficiently find relevant information across the entire intranet. **What do you dislike about Axero?** I find the ongoing issues with Axero frustrating, as they never seem to be fully resolved. While some problems have been addressed over time, others remain unresolved, impacting our daily operations. I wish the company would address these issues more promptly. When we report problems, we want them solved quickly because this is crucial for our workflow and efficiency. **What problems is Axero solving and how is that benefiting you?** Axero solves our intranet issues, ensuring everyone is on the same page and enhancing effective communication within the company. **Official Response from Amy Breshears:** > We're glad to hear that Axero has improved your company's communication and workflow with its intranet solution. We appreciate your feedback about the search functionality and ongoing issues, and we will work to address these concerns promptly. ### 15. 3-Time Axero Implementer **Rating:** 5.0/5.0 stars **Reviewed by:** Alaina P. | EVP, Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Axero?** The Axero platform is very customizable and visually engaging, making it easy for internal teams to adopt. Their customer service is also top notch and very quick to respond to issues or needs. **What do you dislike about Axero?** The backend is quite robust, making self service a bit difficult at times if you can't remember exactly how to update a feature. **What problems is Axero solving and how is that benefiting you?** As with any business or organization, we have a lot of documentation - process, policies, or otherwise - that is too difficult for employees to use when their only option is to search for it on the organization's [unorganized] document repository platform. Axero makes all the information people need findable at a fraction of the time. It also helps tremendously with internal communications, ensuring nobody misses out **Official Response from Amy Breshears:** > It's great to hear that Axero is helping your organization with documentation and internal communications. We're committed to providing solutions that make information easily accessible and improve internal collaboration. Thank you for sharing your experience. ### 16. Strong implementation and great functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Axero?** The implementation process with Axero is well-designed and customized to our organizational needs. The flexibility and customization provided allowed us to see value immediately. While the depth of features allowed us to turn on additional functionality as we rolled this out and build momentum. This integrated well with 3rd party apps and our identity provider. **What do you dislike about Axero?** There are a lot of options. It can be overwhelming to start. Like any CMS, it's critical to get content ownership clearly identified. **What problems is Axero solving and how is that benefiting you?** Axero is allowing us to remove rouge sites (Google Sites) from our sites and leverage a single, managed platform for communication and community building. The connection with our productivity suite and online storage enables us to make information readily accessible and securely managed. **Official Response from Amy Breshears:** > It's great to hear that Axero is helping you remove rogue sites and create a single, managed platform for communication and community building. The integration with productivity suite and online storage is designed to make information readily accessible and securely managed. ### 17. Easy Onboarding and Great Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Axero?** The look and feel has been great and easy to use, but the application runs just like any other. What stands out is the level of attentiveness from the customer support side. Onboarding was great, and our representatives were very involved in the the implementation of the application. The attention to detail and offering the different features that are available. To helping us integrate MS365 and Box among others into our portal. We are more happy with the way we have been treated, and that goes a long way. **What do you dislike about Axero?** Sometimes the fact that you have to go a few layers deep to find the options you want to change. **What problems is Axero solving and how is that benefiting you?** It's centralizing our communication for inter-office events and announcements. **Official Response from Amy Breshears:** > Thank you for your positive feedback! We're glad to hear that you found the onboarding process great and that our customer support team was attentive and involved in the implementation of the application. We appreciate your business and are committed to providing excellent service. ### 18. Easy to learn platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie E. | Marketing Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Axero?** Axero has been a great partner for our Intranet. Their platform was easy to learn to rebuild our intranet. As a user, it is easy to navigate and find specific content. When questions arrive, we get quick answers with great customer support. I can't speak highly enough about the support we receive. **What do you dislike about Axero?** I wish their search feature searched all content, including widget headers and navigation titles. **What problems is Axero solving and how is that benefiting you?** Axero is one stop shop for our employees to find up to date company information and processes. It acts as the central go-to platform for up to date information, no matter what department you work in. **Official Response from Amy Breshears:** > We're thrilled to hear that you find Axero easy to learn and navigate, and that our customer support has been helpful to you. We appreciate your feedback about the search feature and will take it into consideration for future improvements. ### 19. Excellent Intranet **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon M. | Systems Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Axero?** SSO capable allowing our users to create internal spaces, adding users within the organization as needed. Great customer support. Response time is incredibly fast. Easy to use interface with drag and drop capabilities right out of the box. **What do you dislike about Axero?** I don't really have any complaints. The software has fulfilled our needs. **What problems is Axero solving and how is that benefiting you?** Allows us to share documentation and information throughout the Organization easily. **Official Response from Amy Breshears:** > We're thrilled to hear that you are enjoying the SSO capability and the ease of use of our interface. Our team is dedicated to providing fast and helpful customer support. ### 20. Great job for an aspiring product **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel C. | Director of Product Marketing, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Axero?** It's super flexible and for the most part is really an all in one solution for larger organizations around knowledge sharing **What do you dislike about Axero?** Flexibility ALWAYS => harder to use for those managing the data, and unfortunately it was my feeling that it would be too expensive to have additional support in this arena from the Axero team The internal comms components are not satisfactory :( **What problems is Axero solving and how is that benefiting you?** Axero enabled us to: - Provide a single platform via which information could be discovered - Host and monitor our Sales Enablement and related metrics We hoped to, but didn't succeed at generating adoption around HR and internal comms. **Official Response from Amy Breshears:** > Thank you for sharing your feedback with us. We're glad to hear that you find Axero super flexible and an all-in-one solution for larger organizations. We understand your concerns about the complexity and cost of additional support. We appreciate your insights on the internal comms components and will take them into consideration for future improvements. ### 21. Great FUnctionality **Rating:** 5.0/5.0 stars **Reviewed by:** Camryn R. | Digital Content Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Axero?** Axero has been the perfect solution to our intranetproblem. **What do you dislike about Axero?** We were promised some things at the start that we don't have the capabilities to do (yet) **What problems is Axero solving and how is that benefiting you?** our intranet for our employees that cross over 35 different locations. It helps us stay connected. **Official Response from Amy Breshears:** > We're glad to hear that you appreciate our quick and efficient responses! We apologize for any issues you have been experiencing and would like to address them. Please reach out to our support team so we can assist you further. ### 22. Easy To Use for All Levels **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Axero?** It's user friendly and easy to use for all levels. We have staff with zero experience in coding or website design who can updated their department space and pages with ease. **What do you dislike about Axero?** There isn't a way to draft a page or make changes that are then scheduled to appear later on. Once you make changes on the backside, you have to publish or you lose your work. **What problems is Axero solving and how is that benefiting you?** We had a very outdated intranet before moving over to Axero, which meant a huge clean-up process. With Axero's intranet each department has their own space and owns the content within that space, which is helping us keep the intranet clean and up to date. **Official Response from Amy Breshears:** > We're glad to hear that you find Axero user-friendly and easy to use for staff with zero experience in coding or website design. We appreciate your feedback about the need for a way to draft pages or schedule changes, and we will definitely consider this for future updates. ### 23. Great Intranet with Excellent Client Support **Rating:** 5.0/5.0 stars **Reviewed by:** Agus M. | Application Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Axero?** Continuous feature enrichment and platform improvement, skilled and reliable client support, ease of platform use, supporting multi-platform: iOS, Android, web, supporting multiple deployment option: cloud, on-premise **What do you dislike about Axero?** some outdated feature documentations, lack design templates, slower update on the cloud deployment compared to on-premise **What problems is Axero solving and how is that benefiting you?** Axero intranet solves organizational needs of intranet platform, employee communication, information distribution/broadcasting, information management, scheduling events, and online community management. It benefits me/my organization because we use all those features. **Official Response from Amy Breshears:** > We're glad to hear that you find Axero easy to use and that our customer support has been excellent. We appreciate your feedback about the templates and design, and we will continue to work on enhancing those aspects. ### 24. Easy to customize and use as an end user **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Axero?** As an admin, being able to control and arrange which sections the end users can readily see and access is very helpful. Using Axero everyday as an end user truly helps keep me up to date with what is happening on our campus with the News section and the Events Calendar is a life saver when it comes to scheduling and tracking my events and all available events on campus. Integration with with external services has been very straightforward and easy to set up. We have only had a few small issues. Their customer support has always been quick to respond and very helpful and informative. **What do you dislike about Axero?** There is almost too much available that it was a little overwhelming upon initial set up and implementation. After launching and using for a short while though it was easy to customize and ensure the end users were not being overloaded with too much information and only presenting them with pertinent resources. **What problems is Axero solving and how is that benefiting you?** It provides us with one central location for our users to access the majority of the resources available to them which otherwise would be scatter about and not as easily accessible to our community. **Official Response from Amy Breshears:** > We appreciate your positive comments about our customer support team. We strive to provide quick and helpful assistance to ensure that you have a smooth experience with Axero. ### 25. Contemporary Intranet Solution with Topnotch Technical Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jesus R. | Internal Communications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Axero?** The Axero team's expertise and support have been the highlight of working with them. Our implementation timeframe was shortened due to external factors, and they made it easy to use. There are so many features that we are excited to implement as we continue to integrate the platform into our everyday work lives. **What do you dislike about Axero?** We have had a great experience with Axero. This is not the fault of anyone, but it would be nice to have a unified system where support cases and implementation checklists could be housed. For example, we use a certain project management software, and it would be great to have implementation items supported in that platform. **What problems is Axero solving and how is that benefiting you?** Axero is providing us with an intranet service that will make way for enhanced internal communications--our digital destination for communication and collaboration between employees. **Official Response from Amy Breshears:** > We're thrilled to hear that our expertise and support have been the highlight of your experience with Axero. We're committed to making the implementation process as smooth as possible, and we're glad to hear that you're excited about the features we offer. ### 26. Overall a great platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Axero?** Axero provides a granular admin space which enabled us to tailor our intranet to look exactly how we want it and house exactly what we want. The thorough RBAC using roles, permissions, and personas are complex but make everything run smoothly once you set it up. **What do you dislike about Axero?** There have been a couple of times where we had updates to our site that triggered an update to our settings that we did not want. One time disabled our emails from sending and another time granted access to users who shouldn't have had it. One other thing we'd like to see in Axero is the ability to track the completion of videos by our users. More of an LMS thing, but it would meet our needs. **What problems is Axero solving and how is that benefiting you?** With Axero we have one source of truth for our internal customers. From this same place, we can send company-wide emails and texts. **Official Response from Amy Breshears:** > Thank you for sharing your feedback on the ability to track video completion. We'll consider this for future enhancements to better meet your needs. ### 27. Review of LE Ignite **Rating:** 3.5/5.0 stars **Reviewed by:** Ana L. | director of content, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Axero?** Dexterity, knowledge management and options **What do you dislike about Axero?** It is not very intuitive to learn and takes time to acclimate to **What problems is Axero solving and how is that benefiting you?** Knowledge management for my organization **Official Response from Amy Breshears:** > We're glad to hear that you appreciate the dexterity and knowledge management options in Axero. We understand that the learning curve may take some time, but we're continuously working to improve the user experience. Thank you for sharing your feedback! ### 28. Almost a great product **Rating:** 4.0/5.0 stars **Reviewed by:** Jagadish M. | Software Development Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Axero?** The many options from which you can choose and administration is cool **What do you dislike about Axero?** little hard to integrate with the user directory of the company since there are not many options. **What problems is Axero solving and how is that benefiting you?** Axero has a vast library of option to choose from, publishing an article is very smooth and the cost is effective as well **Official Response from Amy Breshears:** > Thank you for your feedback! We're glad to hear that you appreciate the many options and smooth article publishing process. We understand your concerns about integrating with the user directory and we are continuously working to improve our integration options. ### 29. Great intranet system that does what we need. **Rating:** 5.0/5.0 stars **Reviewed by:** Tony S. | Assistant Cashier, Product Development/Business Sales & Support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Axero?** I like that I can receive notifications if someone mentions me and I also like the layout is easy to use and intuitive. **What do you dislike about Axero?** Sometimes I have to enter my login info twice. **What problems is Axero solving and how is that benefiting you?** Helps me find the information I need quickly and easily. **Official Response from Amy Breshears:** > We're happy to hear that Axero is helping you find information quickly and easily. We'll look into the login issue to ensure a seamless experience for you. ### 30. Fantastic Content Management - Okay Email Capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Christina P. | E-Learning and Communications Specialist, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about Axero?** I really like Axero. The content management is great, the search functionality is robust, permissions are customizable, and the ability to create spaces is simple and looks great. **What do you dislike about Axero?** The only thing I do not like about Axero is the email and digest functionality. Emails are pretty good, but with a few tweaks (like the ability to schedule an broadcast for the future that has already been sent and replicate an broadcast) they would be great. The digest functionality is nice, but the layout is lacking and it would be a game-changer to have rich text in digest emails. **What problems is Axero solving and how is that benefiting you?** Knowledge management has never been better. Users can easily access they content they need. **Official Response from Amy Breshears:** > We're thrilled to hear that Axero is helping with knowledge management and content accessibility. We value your input on the email and digest capabilities and will strive to enhance these features for a better user experience. ### 31. Axero is a great platform for our Staff Portal **Rating:** 4.0/5.0 stars **Reviewed by:** John H. | Infrastructure Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Axero?** Axero Support does a great job of persevering through the long and complicated tickets. Sometimes resolution takes a while, but Axero support sees it through to resolution. **What do you dislike about Axero?** Sometimes it takes a little while to resolve more complicated issues, but they do see it through to the end. **What problems is Axero solving and how is that benefiting you?** Axero hosts our Staff's "Staff Portal" page with all the company knowledge and org charts. **Official Response from Amy Breshears:** > Thank you for sharing your experience with our support team. We understand that complex issues can take time to resolve, but we're committed to seeing them through to resolution. ### 32. Comprehensive Platform with Strong Support, but Room for Improvement in Features and Usability **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Axero?** I appreciate the numerous features offered by this intranet platform, which allows for a good level of personalization to meet our specific needs. The customer support team has been consistently helpful and responsive, which is a huge benefit. **What do you dislike about Axero?** The org chart function operates solely on a 'who reports to who' basis, which is limiting as it doesn’t clearly represent departments and sub-divisions, making it harder to visualize the organizational structure effectively. Additionally, there is a steep learning curve to fully understand and navigate the platform, which can be a challenge for new users. I also feel that the platform could benefit from more frequent updates and the introduction of new features. For example, many of the templates available in the resource library are outdated, which reduces their usefulness and relevance to current needs. **What problems is Axero solving and how is that benefiting you?** Knowledge base and Newsletter mainly. Other instant communication and HR tools are used within the company which makes the other Axero features pretty redundant **Official Response from Amy Breshears:** > Thank you for your feedback on G2! We're glad you appreciate the personalization options and our responsive customer support. We hear your concerns about the org chart limitations and the learning curve. We're working on enhancing the org chart for better visualization of departments and making the platform more intuitive for new users. Additionally, we're committed to providing more frequent updates and refreshing our template library to ensure relevance. Your insights are valuable, and we're dedicated to improving Axero to better meet your needs. Thanks again for helping us grow! ### 33. We are having good experience with Axero Solutions **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Axero?** The best is the built-in org chart which is quite handy and easy to use. **What do you dislike about Axero?** I believe it should be more integrated with M365 to serve better **What problems is Axero solving and how is that benefiting you?** It serve our purpose but we need to have more integration and have more flexibility to change interface, look and feel. **Official Response from Amy Breshears:** > We're glad to hear that you are having a good experience with our org chart feature. We appreciate your feedback about the integration with M365 and the flexibility of the interface, and we will take it into consideration for future improvements. ### 34. Used as a local intranet page for our community **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Axero?** Ease of use. System uptime is never an issue **What do you dislike about Axero?** I have not had any issues with the product that would cause me to dislike it **What problems is Axero solving and how is that benefiting you?** Keeping all important information in one place that it is easily searchable **Official Response from Amy Breshears:** > We're glad to hear that you find Axero easy to use and reliable. Our goal is to provide a seamless experience for our users. ### 35. Good tool for large companies **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Axero?** I liked that the whole website can be customized to look exactly how you want it to. **What do you dislike about Axero?** It can be a learning experience at first to edit the layout of the different pages. **What problems is Axero solving and how is that benefiting you?** It helped with communications to employees and acted as a one stop shop for all company information. **Official Response from Amy Breshears:** > We're glad to hear that you found our customization options helpful for your company's needs. ### 36. Communifire User **Rating:** 4.0/5.0 stars **Reviewed by:** David H. | Tech Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Axero?** Support, response time is almost immediate and always by someone knowledgable in the subject at hand **What do you dislike about Axero?** I only reach out for support and have never had a bad experience **What problems is Axero solving and how is that benefiting you?** Integration with third party productivity apps like O365 and Google **Official Response from Amy Breshears:** > Thank you for sharing your positive experience with our support team! We're thrilled to hear that you find our response time quick and our team knowledgeable. We're dedicated to providing top-notch support to ensure our customers have a seamless experience with our product. If you ever have any questions or need assistance with integrating third-party apps please don't hesitate to reach out. We're here to help and ensure you continue to have a great experience with Axero. Thank you for choosing us as your platform of choice! ### 37. End user as well as an administrator of our intranet. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Axero?** Axero has allowed us to streamline our intranet. The various departments have their own "spaces" which helps keeps information pertinent to each department easy to access for both adults & students. **What do you dislike about Axero?** I have not always had the best luck with the search feature. I understand we can make it work better with key words & use. It is definitely better than what we had in the past. **What problems is Axero solving and how is that benefiting you?** Access to information in an easily accessible format. **Official Response from Amy Breshears:** > We're glad to hear that Axero has helped streamline your intranet and make information easily accessible for both adults and students! We also understand the importance of an effective search feature and are continuously working to improve it. Thank you for your feedback. ### 38. Axero is easy to use and the Axero team is super helpful. I felt so suppored by the team **Rating:** 5.0/5.0 stars **Reviewed by:** Chim Namadzunda N. | Technical Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Axero?** The amazing customer support we got from their team. For every query they tried to help us work on it and understand our use cases perfectly. **What do you dislike about Axero?** They need to do more marketing. It was hard to find them **What problems is Axero solving and how is that benefiting you?** The software is helping to communicate information to our entire company **Official Response from Amy Breshears:** > We're thrilled to hear that you found our team super helpful and that you felt supported! We strive to provide excellent customer support and understand our customers' use cases. Thank you for your feedback! ### 39. Platform with many possibilities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Axero?** A very flexible platform with a motivated and competent team behind it. **What do you dislike about Axero?** It is a pity that they do not have a direct connection to the Active Directory so that the authorization groups can also be used directly in Axero **What problems is Axero solving and how is that benefiting you?** With axero, we have developed an interactive, flexible and graphically appealing intranet. **Official Response from Amy Breshears:** > We're glad to hear that you find Axero to be a flexible platform with a motivated and competent team. We appreciate your feedback about the direct connection to Active Directory, and we'll take it into consideration for future improvements. ### 40. Easy to implement intranet and spaces **Rating:** 4.5/5.0 stars **Reviewed by:** Patricia B. | Technology support, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Axero?** Easy to set up spaces for many differnt groups **What do you dislike about Axero?** Wish for more designs choices and customization **What problems is Axero solving and how is that benefiting you?** One place for communications and information. **Official Response from Amy Breshears:** > Thank you for your feedback. We're glad to hear that you find Axero easy to implement and that it has been beneficial for your communications and information needs. We understand the importance of design choices and customization, and we are continuously working to improve and expand these options. ### 41. Think of it as Facebook for your company (with moderation) **Rating:** 5.0/5.0 stars **Reviewed by:** Denise L. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2022 **What do you like best about Axero?** We became a virtual company during the pandemic and are now fully remote. Axero allow us to disseminate information to the entire team or just a select group (space in Axero terms.) For example, recently changed all the benefit programs and this allowed HR to have everything in one place and set up calendar reminders so people knew when open enrollment was. It's also a great tool for onboarding new hires. We keep sales and operational training in it. I like that the profile section builds out the org chart of the company and that users can self-maintain their own profile information. I think one of the best aspects of Axero is it works well for disseminating information, onboarding new hires, and team communication. It has so much flexibility you can easily customize it to fit your needs. One platform and one login increases acceptance among the users. They even have a single signon option. **What do you dislike about Axero?** Some features are a bit confusing to deploy, but the support team has a lot of articles on how to do things and they are fast to respond to questions if you get stuck. The survey tool could be more robust. **What problems is Axero solving and how is that benefiting you?** It's been a great tool as we migrated to an all-virtual worldwide company. Despite being under 100 people, it still feels like a very good investment for our company. **Official Response from Trevor Eisenhauer:** > Hi Denise, Thank you so much for the thorough review! Distributing information, while making the entire experience easy to use for all users, is the foundation of our platform - so happy you are reaping all of the benefits. The Axero development team would love to learn more about how we can improve the survey tool. Please leave your thoughts in the Suggestions & Feedback forum (link here: https://my.axerosolutions.com/spaces/77/axero-online-support/forums/6118/suggestions-and-feedback). Thank you again! Trevor, Axero Marketing Director ### 42. Repurposed for an online community **Rating:** 4.5/5.0 stars **Reviewed by:** Thu V. | Engagement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2022 **What do you like best about Axero?** A lot of the features we were looking for are available out of the box. It gave us a head start in that we didn't have to build our community from scratch. With robust integration options, we are able to connect the site to our current technology stack with ease. **What do you dislike about Axero?** There are some small nuances that aren't currently available. An example of this is not being able to easily test email templates out of the system without actually go through the steps that would trigger that particular email. However, Axero confined to roll out additional features and has worked with our team extensively to priories and add requested enhancements to their roadmap. **What problems is Axero solving and how is that benefiting you?** Although Axero is known for being an intranet, we are using it to build our online community. The ease of use allows users to quickly connect with one another and share solutions and best practices. It also means that our operations team can manage the site easier as it doesn't rely heavily on development to update configurations or simple UI changes. Even users who aren't super technical can navigate the site and settings. **Official Response from Amy Breshears:** > We understand your feedback about the small nuances and are continuously working to enhance our platform. We appreciate your input and will prioritize adding features that improve the user experience, such as easier testing of email templates. ### 43. Easy to Use, All-in-One Solution, Always Improving **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Axero?** Axero's response time is excellent for private cases opened on their support site. This enables administrators to resolve issues quickly. Their client support specialists usually see a case through to its resolution without a change of hands, which adds a personal touch to their level of client care. There are many features and a wide array of customization options for most features, which allows Axero's intranet solution to be a good fit for many businesses of various sizes. **What do you dislike about Axero?** The downside I've found with Axero is that because it is a growing company rather than a larger-scale provider, their manpower resources to test and fine-tune more obscure issues is somewhat limited. This means that each client's intranet platform is likely to be the test subject for a fine-tuning process at some point, and the cost-inclusive enhancement development timelines can be rather slow unless the same requests are being made by the overwhelming majority of clients. **What problems is Axero solving and how is that benefiting you?** Axero provides our company with an online platform to host our departmental files, articles, training videos, updates, and more. It serves as a central announcement and communication hub. Axero's intranet supports our company's community-focused culture through its social features, including user profiles and the ability to like, rate, and comment on content. This gives our rapidly growing company a central online location to facilitate cross-departmental collaboration and communication with ease, in meaningful ways that email alone cannot provide. **Official Response from Alexandra Hoey:** > Thank you so much for your feedback! The Axero Client Success team is always happy to hear about positive reviews about our support services. We're always looking for ways to improves so I will be sure to share your note to our development team. Thank you again and wishing you a happy new year! - Alex, Axero Marketing Manager ### 44. Our company has used Axero for 5 years and it has created an excellent interactive experience for us **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2022 **What do you like best about Axero?** It provides a centralized repository for internal communication as well as numerous options for organization of resources. The page builder makes it very easy to provide clean views of all of this. **What do you dislike about Axero?** If you're not careful you can easily go overboard on using spaces for your organizational structure. And the Org chart doesn't have any good manual organization options. **What problems is Axero solving and how is that benefiting you?** Through certain compliance requirements a central repository of policies and procedures is required. This provides an really accessible form of this information deployment. **Official Response from Alexandra Hoey:** > Thank you for your review! So happy you're making the most out of Page Builder and continuing to trust Axero to centralize your communications five years later :). With endless limits for Spaces, I understand your concern about making one too many on your site. We have some best practices, which you can find here: https://axerosolutions.com/resources/build-intranet Additionally, our support team is here if you have questions about the org chart. Please feel free to submit a ticket here: https://my.axerosolutions.com/spaces/77/axero-online-support/forums/6121/features-and-functionality Wishing you a happy new year! - Alex, Axero Marketing Manager ### 45. Powerful, attractive knowledge management platform backed by a fantastic team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Axero?** I helped a client implement Axero as part of a major knowledge management upgrade. The portal we needed was somewhere between an intranet, a CMS, and a custom application. The client had selected Axero for its feature set, solid UX, document storage, and support options, after a previous platform had fallen short on all those aspects. Because our needs were so diversified, we made heavy customizations to our Axero instance, which was simple to do almost entirely with native configurations and css. We also made extensive use of the API to further customize the experience. We launched with wild success. Throughout the process, Axero was very helpful, providing an implementation plan and working with us on our own plans, providing rapid support. We felt highly supported and like the Axero team was just as invested in our success as we were. **What do you dislike about Axero?** While there are always minor UI adjustments or feature tweaks I want to see on any platform, Axero really has done a great job. The only thing I would like to see is some more flexibility in widget configurations, although that is mostly because we're using this platform for much more than a standard intranet. I'll add that it's easy to submit a request to Axero and they've been receptive to all our ideas. **What problems is Axero solving and how is that benefiting you?** Axero, both the platform and the people, has helped our team enable this company with its first foray into digital transformation. With Axero, we've been able to compile information that used to take days to find, and curated it into one place. This goes well beyond standard intranet type content (although we have that too) and into business-critical data that teams need to do their day-to-day work. We expect to drive efficiency and data accuracy with this platform. **Official Response from Trevor Eisenhauer:** > Hi Laura, Thank you so much for your thoughtful and thorough review! As you know, implementing a new business software is a huge undertaking. The Axero team strives to remove complexities and make this entire process as seamless and pleasant as possible, which makes your feedback so meaningful to us. In terms of adding more options for widget capabilities, please feel to leave your ideas in our Suggestions & Feedback forum (link here: https://my.axerosolutions.com/spaces/77/axero-online-support/forums/6118/suggestions-and-feedback). Our development team uses your feedback to guide future product releases. Thank you again for the review, we sincerely appreciate it! - Trevor, Axero Marketing Director ### 46. Axero very adaptable to any workplace needs **Rating:** 4.5/5.0 stars **Reviewed by:** Brianna S. | Project Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Axero?** Axero is very customizable to any workplace needs. Axero also has several great options for troubleshooting and getting quick responses to any issues you run into or when you need guidance to navigate the platform. **What do you dislike about Axero?** Because Axcero is so customizable the awesome tutorial videos are not always accurate for your individual organization. **What problems is Axero solving and how is that benefiting you?** Axero has monthly updates, these sometimes cause our site to have errors and issues. The team is aware of that and work with us each time and have also helped us with special custom coding to prevent such issues. **Official Response from Trevor Eisenhauer:** > Hi Brianna, Thank you for the feedback! The Axero team is happy that you've had a great experience with the Support team and you've been able to customize your intranet to meet your goals. If you need more clarity about specific documentation, please submit a ticket to the Support team. We're more than happy to answer any questions. Thank you, Trevor, Marketing Director ### 47. Communifire is helping our worldwide team stay connected and work together. **Rating:** 4.5/5.0 stars **Reviewed by:** Blaine H. | Director Of Operations, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2018 **What do you like best about Axero?** Communifire allows team members to create and control their own space - a place to talk, post resources and develop ideas. It has many different tools to do this, allowing different styles to find one that works best for them. **What do you dislike about Axero?** it would be great to have switchable full online editability on files that are uploaded to a space while they are still posted in the space. That way a team can add ideas, possible wording, etc. in the same document, rather than downloading, locking someone else out, then uploading. This does not work well when team members are many time zones away. Making it switchable could "lock in" a final resource, so others can't change it. **Recommendations to others considering Axero:** Get all your people on board through anticipation. Start with basic, essential uses rather than trying to implement all the possibilities at once. Don't sweat it that some will watch for a while. Switch essential communication completely to Communifire, so staff members get used to finding what they need there. Encourage your leaders to communicate often through Communifire. **What problems is Axero solving and how is that benefiting you?** We are reducing emails by having documents in one place rather than emailing everyone on a team every time a change is made. It also means people are not inadvertently working from an old document version. We have also created a sharing page that has helped build stronger identity and relationships within a team that is in 14 countries. **Official Response from Tim Eisenhauer:** > Hi Blaine, thanks for your review. We appreciate it very much. We plan to integrate with OneDrive, Google Docs, and more in the future. This will help you achieve what you're looking to do with online document and file editing. Thanks again and thanks for being a valued customer. We appreciate your business. ~ Tim Eisenhauer, President, Axero ### 48. Review for Axero **Rating:** 4.0/5.0 stars **Reviewed by:** Aarti A. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Axero?** Axero is one of the most popular intranet platforms available in the market. This platform helps improve and make easier collaborations across the organization. The UI is easy to learn! **What do you dislike about Axero?** There is no integration with Google docs, so this might be an issue for businesses that use the Google suite for their work needs, but for the other organisations this should not be an issue. **Recommendations to others considering Axero:** This is a great platform, with a lot of features and capacity. Another thing to consider while choosing it is the great customer support it provides. Anu issue an user faces is handled smoothly by their support team. **What problems is Axero solving and how is that benefiting you?** Axero provides a platform that helps organizations increase and improve optimized search, with an organised layout. The navigation on the platform is easy as well, so it does not eat up a lot of energy to understand it. **Official Response from Trevor Eisenhauer:** > Hi Aarti, Thank you for the review! Happy to hear that our search, navigation, and design is easy to use and helps you achieve your goals. The support team also appreciates the shoutout. Please know that you can store and launch into Google doc files from Axero. Here’s a video to show you how it works - https://my.axerosolutions.com/video-list/detail?contentid=40601 If you have any questions, please reach out to Support. Sincerely, Trevor, Axero Marketing Director ### 49. Highly customizable and great support team **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany W. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Axero?** The ability to customize who has access to what features per space. Also that we can change the names of the applications to meet our needs. Also the fact that we can have unlimited spaces and unlimited subspaces, with varied permissions. **What do you dislike about Axero?** We want more interactive features, like video responses. Right now it's still very social media meets website. **Recommendations to others considering Axero:** If you are not tech savvy and need help from support, they are not going to leave once they cash the check. They are so helpful and always quick to help customize services to meet your needs. **What problems is Axero solving and how is that benefiting you?** We needed a place where we could conduct our nonprofit projects and include other stakeholders alongside patients - by changing permissions and visibility. This is working for that! **Official Response from Trevor Eisenhauer:** > Hi Tiffany, Thank you for the feedback! We're thrilled that you're loving our permissions, spaces, and customization features. Our support team also appreciates the shoutout, too. Please know that you can currently embed videos in comments and you can also communicate with space members and share video responses with our mobile chat app. Feel free to submit your comments in our Suggestions and Feedback forum. Our development team loves to hear from you because they check this channel frequently to determine our product roadmap. The Axero team wishes you a happy New Year! Sincerely, Trevor, Axero Marketing Director ### 50. Communifire provides unparalleled functionality, support and improves communications from all angles **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2015 **What do you like best about Axero?** (1) The breadth of communication tools e.g. blogs, articles, wikis, formus, cases, download areas, events, calendars. Nobody has this type of functionality at their fair price. (2) Responsiveness of their support - quick, thoughtful and efficient (3) Solid new features with every release (4) Ability for us to effectively communicate, publicly, internally, and with our solution provider team (5) Inculcate a public identity - web site - with community like communications and functionality. It is more than a content management system. **What do you dislike about Axero?** As with any application, you never get 100% of what you want, but I always know that they listen to feature requests, and think around the box for arriving at others. They bend over backwards to make sure that you have a positive experience. **Recommendations to others considering Axero:** If you are looking to increase both customer and interaction in your website If you are looking to create content for repetitive dissemination of information If you need an intranet If you are price conscious If you want a truly comprehensive content management system This is your application **What problems is Axero solving and how is that benefiting you?** Communicate to the public via our website, internally to our employees, and externally (private) with our solution provider team. Customer service center that cuts costs by 50% to server more clients with fewer support personnel. Money saved is used towards creating better products and offerings. Create content that is available 24 hours per day - as most help desk is routine. Since melding the website inside of the Communifire Platform, traffic is up 25%, and sales have increased - with less phone communications - by nearly the same amount. **Official Response from Trevor Eisenhauer:** > Thank you for your thorough feedback about Axero’s features and support experience. We are thrilled that you’ve been able to streamline customer service for your organization and make significant savings with our platform! (Congratulations on increasing site traffic by 25% and sales!) If you ever run into any questions, please reach out to Support. Sincerely, Trevor, Axero Marketing Director ## Axero Discussions - [Do you offer consulting or other services?](https://www.g2.com/discussions/we-re-always-here-to-help-you-e57461f1-7087-4e83-aafb-f07477b4e5e5) - 1 comment, 1 upvote - [Do you offer academic and non-profit deals?](https://www.g2.com/discussions/we-re-always-here-to-help-you-f320f451-1d8b-4f39-ae3c-13ee56661414) - 1 comment, 1 upvote - [Can Communifire do _______?](https://www.g2.com/discussions/we-re-always-here-to-help-you) - 1 comment, 1 upvote - [View Axero pricing details and edition comparison](https://www.g2.com/products/axero/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+16%3A44%3A16+-0500&secure%5Bsession_id%5D=69a37067-1d3b-49f9-a8ed-dd72037c3729&secure%5Btoken%5D=3e03d3458edfdb6f293ea0d8cfd0b53bdffef7dd9d387528b03d4a9e57d6760c&format=llm_user) ## Axero Integrations - [Box](https://www.g2.com/products/box/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Jitsi](https://www.g2.com/products/jitsi/reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [ServiceNow Cloud Management](https://www.g2.com/products/servicenow-cloud-management/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Unsplash](https://www.g2.com/products/unsplash/reviews) - [Vimeo](https://www.g2.com/products/vimeo/reviews) - [Wufoo](https://www.g2.com/products/wufoo/reviews) - [X](https://www.g2.com/products/x/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Axero Features **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Information Distribution** - News Feed - Newsletter - Notifications - Email - Multi-Channel Sharing **Agentic AI - Employee Intranet** - Autonomous Task Execution - Adaptive Learning **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Community Building** - Member Profiles - Email & Notifications - Member Discovery - Member Referrals - Community Spaces - Paid Memberships - Multimedia Sharing - Courses **Knowledge Base** - Q & A - Link Sharing - Searchable **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Employee Engagement** - Employee Generated Content - Confirmation - Comments - Inline Translation - Administrative Access - Content Interaction - Surveys (global & local) - Chat **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support **Community Improvement** - Gamification - Polls & Questions - Automation Rules **Security** - Verification - Role-Based Permission - Public vs Private **User Experience & Accessibility - Employee Communications** - Native Mobile Application - Branded Experience - Personalized Ux Experience - Audience Management & Creation **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Customer Analytics** - Community Insights - Community Engagement Analytics - Downloadable Reports - ROI Tracking **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Content Distribution - Employee Communications** - Newsfeed - Newsletter Engine - Multi-Channel Sharing **Community Management** - Community Feeds & Discussions - Live Streaming - Chat & Messaging - Events Management - Admin Roles & Permissions **Communication** - Social Features - Tagging - Upload - Comments **Additional Features - Employee Communications** - Emergency Notifications - Analytics - Integrations **Agentic AI - Online Community Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Employee Communications** - Cross-system Integration - Natural Language Interaction ## Top Axero Alternatives - [Simpplr](https://www.g2.com/products/simpplr/reviews) - 4.6/5.0 (353 reviews) - [Workvivo](https://www.g2.com/products/workvivo/reviews) - 4.8/5.0 (2,595 reviews) - [Jostle](https://www.g2.com/products/jostle/reviews) - 4.6/5.0 (224 reviews)