Compare Dynamics 365 Sales and Zoho CRM 
At a Glance
Market Segments
Mid-Market (39.4% of reviews)
Small-Business (61.7% of reviews)
Entry-Level Pricing
$210/month per user
Free
Dynamics 365 Sales
Star Rating
(1,617)3.8 out of 5
Market Segments
Mid-Market (39.4% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansZoho CRM
Star Rating
(2,924)4.1 out of 5
Market Segments
Small-Business (61.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho CRM excels in affordability, offering a free tier that makes it accessible for small businesses. Users appreciate the comprehensive features available at a competitive price, which helps them manage sales, support, and customer data all in one platform.
- Users say that Dynamics 365 Sales stands out for its seamless integration within the Microsoft ecosystem. Reviewers highlight its ability to unify customer data and streamline the sales process, making it easier for teams to work smarter rather than just harder.
- According to verified reviews, Zoho CRM is praised for its user-friendly interface and ease of navigation. Users find it simple to integrate with other software, enhancing their overall experience and productivity.
- Reviewers mention that Dynamics 365 Sales has a quick implementation process, with many users noting the intuitive onboarding wizard that simplifies the initial setup. This feature is particularly beneficial for teams looking to get started without extensive training.
- G2 reviewers highlight that while Dynamics 365 Sales has strong capabilities in areas like AI features and customer contract management, it faces challenges in meeting specific workflow needs, with some users reporting configuration difficulties.
- Users express that Zoho CRM's scalability and flexibility make it a great choice for growing businesses. The platform's combination of sales automation, analytics, and multichannel engagement tools is seen as a significant advantage for driving business growth.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Dynamics 365 Sales
No trial information availableZoho CRM
Free Trial is available
Ratings
Meets Requirements
8.1
1,291
8.4
2,482
Ease of Use
7.4
1,297
8.3
2,502
Ease of Setup
7.2
417
8.0
1,272
Ease of Admin
7.6
385
8.0
1,021
Quality of Support
7.5
1,132
7.6
2,274
Has the product been a good partner in doing business?
7.8
380
8.0
996
Product Direction (% positive)
6.3
1,268
8.0
2,410
Features by Category
Sales Force Automation
8.1
965
|
Verified
8.5
1659
|
Verified
7.9
679
|
Verified
8.3
878
|
Verified
7.9
905
|
Verified
8.2
1574
|
Verified
7.8
971
|
Verified
8.2
1637
|
Verified
7.6
736
|
Verified
7.8
1187
|
Verified
7.9
869
|
Verified
8.4
672
|
Verified
7.6
730
|
Verified
7.9
1218
|
Verified
7.8
721
|
Verified
8.0
1210
|
Verified
8.0
768
|
Verified
8.2
1324
|
Verified
Marketing Automation
7.6
754
|
Verified
8.1
1349
|
Verified
7.5
732
|
Verified
7.9
1305
|
Verified
7.8
822
|
Verified
8.4
1545
|
Verified
7.6
642
|
Verified
7.9
1130
|
Verified
Customer Support
8.0
708
|
Verified
8.0
1203
|
Verified
7.8
672
|
Verified
7.9
1205
|
Verified
7.9
694
|
Verified
7.9
1237
|
Verified
7.7
603
|
Verified
7.8
1070
|
Verified
7.9
630
|
Verified
8.0
1114
|
Verified
Reporting & Analytics
7.9
896
|
Verified
8.2
1515
|
Verified
7.9
946
|
Verified
8.2
1564
|
Verified
7.7
783
|
Verified
8.1
1056
|
Verified
Mobile & Social
7.5
556
|
Verified
8.1
1083
|
Verified
7.6
550
|
Verified
8.0
1093
|
Verified
7.4
620
|
Verified
8.0
1204
|
Verified
Platform
8.1
293
|
Verified
8.1
872
|
Verified
8.1
308
|
Verified
8.2
844
|
Verified
8.2
302
|
Verified
8.4
859
|
Verified
7.9
227
|
Verified
8.1
649
|
Verified
7.9
249
|
Verified
7.8
548
|
Verified
7.8
276
|
Verified
8.1
719
|
Verified
7.7
292
|
Verified
8.4
852
|
Verified
7.8
254
|
Verified
8.1
662
|
Verified
Integration
7.9
297
|
Verified
8.3
653
|
Verified
7.8
234
|
Verified
8.1
646
|
Verified
7.6
239
|
Verified
8.0
606
|
Verified
Generative AI
8.1
18
8.2
181
Agentic AI - CRM
8.0
5
8.0
66
6.7
5
8.3
64
7.7
8
8.1
68
9.0
5
8.0
66
8.3
5
8.2
65
8.7
5
8.3
65
8.3
5
8.3
65
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
72
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
8.8
73
Organization
Not enough data
8.6
74
Not enough data
8.4
73
Not enough data
8.6
73
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
75
Sales Analysis
Not enough data
8.4
69
Not enough data
8.4
73
Generative AI
Not enough data
8.3
27
Not enough data
8.1
27
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
161
Not enough data
8.8
157
Not enough data
8.3
146
Not enough data
8.2
142
Not enough data
8.9
155
Not enough data
8.8
153
Not enough data
8.5
148
Repeatability and Reportability
Not enough data
8.4
145
Not enough data
8.6
150
Not enough data
8.6
143
Not enough data
8.2
139
Not enough data
7.9
121
AI and Automation
Not enough data
8.3
147
Not enough data
8.5
146
Not enough data
8.3
140
Not enough data
8.1
134
Not enough data
7.8
126
Generative AI
Not enough data
7.5
69
Agentic AI - Sales Engagement
Not enough data
7.9
28
Not enough data
7.8
26
Not enough data
8.0
27
Not enough data
7.9
26
Not enough data
7.7
27
Not enough data
8.0
27
Not enough data
8.1
26
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Platform Basics
Not enough data
8.4
99
Not enough data
8.6
94
Not enough data
8.6
98
Not enough data
8.4
90
Not enough data
8.8
58
Agentic AI - Customer Journey Mapping
Not enough data
7.2
13
Content
Not enough data
8.9
79
Not enough data
8.6
76
Not enough data
8.5
76
Not enough data
8.7
77
Not enough data
8.6
74
Collaboration
Not enough data
8.8
76
Not enough data
8.5
78
Not enough data
9.0
80
Not enough data
9.0
83
Not enough data
8.7
78
Not enough data
8.7
75
Lead Monitoring
Not enough data
9.0
42
Not enough data
8.9
42
Not enough data
8.7
42
Agentic AI - Lead Capture
Not enough data
7.2
27
Not enough data
7.2
27
Data Capture
Not enough data
8.3
42
Not enough data
8.5
42
Not enough data
8.1
42
Not enough data
8.3
42
Analytics
Not enough data
9.1
42
Not enough data
8.8
42
Customization
Not enough data
8.7
41
Not enough data
8.6
41
Not enough data
8.7
42
Not enough data
8.7
42
Agentic AI - Lead Scoring
Not enough data
6.4
12
Not enough data
6.7
13
Not enough data
6.7
12
Not enough data
6.8
12
Attribution
Not enough data
8.5
21
Not enough data
8.6
22
Not enough data
8.0
21
Discovery
Not enough data
8.6
22
Not enough data
8.3
21
Not enough data
8.3
22
Management
Not enough data
8.4
22
Not enough data
8.4
22
Platform
Not enough data
8.4
22
Not enough data
8.3
21
Agentic AI - Sales Performance Management
Not enough data
7.9
21
Not enough data
8.1
20
Not enough data
7.9
21
Incentives
Not enough data
8.2
154
|
Verified
Not enough data
8.4
161
|
Verified
Not enough data
8.0
153
|
Verified
Not enough data
8.4
162
|
Verified
Personalization
Not enough data
8.5
178
|
Verified
Not enough data
8.6
179
|
Verified
Not enough data
8.6
185
|
Verified
Not enough data
8.4
172
|
Verified
Administrative
Not enough data
8.5
170
|
Verified
Not enough data
8.5
174
|
Verified
Not enough data
8.4
162
Agentic AI - Email Tracking
Not enough data
7.7
30
Not enough data
7.5
29
Not enough data
7.6
30
Not enough data
7.0
29
Not enough data
7.0
30
Not enough data
7.4
30
Not enough data
7.6
29
Analytics
Not enough data
8.3
139
Not enough data
8.3
144
Not enough data
8.4
145
Customizations
Not enough data
8.7
149
Not enough data
8.8
146
Not enough data
8.8
147
Not enough data
8.7
143
Not enough data
8.6
148
Generative AI
Not enough data
7.6
59
Agentic AI - Sales Analytics
Not enough data
7.4
30
Not enough data
7.5
30
Not enough data
7.2
30
Not enough data
7.3
30
Not enough data
7.4
30
Data Sourcing
8.7
21
8.3
146
8.5
21
8.4
150
8.4
20
8.3
143
8.1
21
8.6
157
8.7
20
8.5
148
Predictive Analytics
8.7
20
8.5
148
8.6
19
8.3
140
8.3
19
8.0
125
8.3
19
8.2
131
Sales Management
8.8
20
8.5
155
8.7
19
8.3
132
8.5
20
8.5
146
8.7
20
8.8
153
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Zoho CRM are categorized as CRM and Sales Analytics
Unique Categories
Dynamics 365 Sales is categorized as Sales Coaching
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Email Tracking, Sales Gamification, Sales Performance Management, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
3.9%
Marketing and Advertising
3.9%
Financial Services
3.9%
Other
67.3%
Information Technology and Services
16.0%
Computer Software
10.0%
Marketing and Advertising
8.9%
Financial Services
3.6%
Real Estate
3.4%
Other
58.1%
Alternatives
Discussions
how can i creat a new feild for the contact?
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LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
BM
Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several...Read more
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1 Comment
G2
To set up and customize your sales pipeline in Dynamics 365 Sales:
Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"...Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
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3 Comments
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Zoho CRM has some great strengths when it comes to managing customer relationships. First, it's highly customizable, so you can easily tweak the platform to...Read more
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