Introducing G2.ai, the future of software buying.Try now
Compare Tidio and Zoho Desk 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Aissist.io
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
LiveChat
Visit Website
At a Glance
Market Segments
Small-Business (90.7% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
Free Per Month
$0.00
Tidio
Star Rating
(1,851)4.7 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansZoho Desk
Star Rating
(7,132)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Tidio excels in Live Chat functionality, scoring 9.4 compared to Zoho Desk's 8.7. Reviewers mention that Tidio's chat interface is more intuitive and responsive, making it easier for customers to get immediate assistance.
- Reviewers mention that Tidio offers a superior Ease of Use experience, with a score of 9.3 versus Zoho Desk's 8.5. Users appreciate Tidio's straightforward navigation and user-friendly design, which reduces the learning curve for new users.
- Users on G2 highlight Tidio's Automation capabilities, scoring 9.0 compared to Zoho Desk's 8.3. Reviewers say that Tidio's automation features, such as automated responses and workflows, significantly enhance efficiency in handling customer inquiries.
- Reviewers mention that Zoho Desk has a strong Email integration, scoring 9.0, which is higher than Tidio's 8.9. Users appreciate the seamless email ticketing system that allows for effective tracking and management of customer communications.
- Users say that Tidio's Mobile Optimization is impressive, with a score of 8.8 compared to Zoho Desk's 8.1. Reviewers report that Tidio's mobile app provides a smooth experience, allowing support teams to manage tickets on the go effectively.
- G2 users report that Zoho Desk's Help Desk features are robust, scoring 9.0, which is competitive with Tidio's 9.3. Reviewers mention that Zoho Desk's comprehensive ticket management system and reporting tools are beneficial for larger teams needing detailed insights.
Pricing
Entry-Level Pricing
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Tidio
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
9.1
1,299
8.7
5,665
Ease of Use
9.3
1,317
8.5
5,743
Ease of Setup
9.2
1,057
8.1
5,018
Ease of Admin
9.2
945
8.3
4,725
Quality of Support
9.2
1,133
8.3
5,095
Has the product been a good partner in doing business?
9.2
895
8.4
4,266
Product Direction (% positive)
9.2
1,167
8.9
5,430
Features by Category
Ticket and Case Management
8.5
83
8.6
3319
|
Verified
8.4
81
8.5
3289
|
Verified
8.4
87
8.3
3064
|
Verified
8.6
88
8.3
2912
|
Verified
7.9
71
8.2
2628
|
Verified
8.6
80
8.4
2907
|
Verified
8.2
75
8.5
2912
|
Verified
8.4
75
8.3
2500
|
Verified
Generative AI
7.2
46
7.4
960
6.9
44
7.4
949
Agentic AI - Help Desk
7.0
15
7.1
357
7.1
15
7.1
360
7.0
15
7.2
355
Communication Channels
8.7
80
8.3
2853
|
Verified
8.7
78
8.6
3071
|
Verified
9.2
87
8.2
2384
|
Verified
8.0
73
8.0
2144
|
Verified
7.2
68
7.8
1906
|
Verified
Platform
8.8
104
8.1
2277
|
Verified
8.9
716
|
Verified
8.2
2726
|
Verified
9.0
108
8.4
2825
|
Verified
8.7
110
8.1
2242
|
Verified
8.1
93
8.2
2785
|
Verified
8.8
106
8.4
2942
|
Verified
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
8.6
108
Not enough data
8.6
106
Not enough data
Interaction
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
8.2
103
Not enough data
8.0
101
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.3
100
Not enough data
8.3
101
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Not enough data
Agentic AI - AI Chatbots
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.5
85
Not enough data
8.3
87
Not enough data
9.2
86
Not enough data
8.8
84
Not enough data
Channels
8.2
83
Not enough data
9.0
83
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Not enough data
Customers
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
81
Not enough data
8.8
81
Not enough data
Agentic AI - Conversational Marketing
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Not enough data
Administration
Not enough data
8.2
341
Not enough data
8.2
340
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.4
336
Not enough data
8.3
333
Not enough data
8.2
335
Not enough data
8.1
333
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
309
Data Security
Not enough data
8.1
335
Not enough data
8.1
329
Not enough data
8.4
334
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.0
57
8.2
569
8.1
56
8.0
555
Feature Not Available
7.3
548
Design
8.4
55
7.9
545
7.6
56
7.7
554
8.0
56
8.1
550
8.2
55
8.1
545
8.2
55
8.1
531
Generative AI
7.7
37
7.5
427
7.6
36
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Responses
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
Automation - AI Agents
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Not enough data
Platform
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
Autonomy - AI Agents
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
Generative AI
8.0
9
Not enough data
7.8
9
Not enough data
Responses
8.7
495
Not enough data
8.8
487
Not enough data
8.8
486
Not enough data
8.7
470
Not enough data
8.7
427
Not enough data
Platform
9.3
505
Not enough data
8.8
456
Not enough data
8.7
456
Not enough data
8.7
452
Not enough data
8.3
352
Not enough data
8.7
404
Not enough data
8.9
467
Not enough data
Generative AI
8.0
128
Not enough data
8.1
125
Not enough data
Conversational Platform
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Not enough data
Support Automation
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
115
Not enough data
Generative AI
8.1
70
Not enough data
8.1
69
Not enough data
Customer Support
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Not enough data
Automation
8.3
21
Not enough data
8.1
20
Not enough data
8.3
20
Not enough data
Artificial Intelligence
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Not enough data
Generative AI
7.7
81
7.9
176
7.4
79
8.0
178
7.2
80
7.8
177
Communication
9.3
746
|
Verified
8.8
718
|
Verified
9.1
750
|
Verified
8.7
758
|
Verified
8.5
539
8.6
659
9.1
647
|
Verified
8.6
632
|
Verified
8.5
481
|
Verified
8.3
356
Internal Use
8.9
716
|
Verified
8.2
2726
|
Verified
9.0
614
|
Verified
8.5
361
8.8
607
|
Verified
8.4
456
8.6
582
|
Verified
8.7
712
|
Verified
8.8
565
|
Verified
8.7
692
|
Verified
8.7
592
|
Verified
8.6
708
|
Verified
Generative AI
8.1
54
7.7
423
Self-Service Experience
8.7
89
8.5
1508
8.8
81
8.4
1469
8.7
26
8.1
1275
8.8
87
8.1
770
8.9
88
8.2
815
Self-Service Platform
8.7
90
8.3
838
9.0
94
8.3
815
8.8
88
7.8
725
8.8
90
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
7.9
26
8.2(won by 0.3)
119
7.9
26
8.1(won by 0.2)
117
Process
8.2
46
8.7(won by 0.5)
490
8.5
48
9.0(won by 0.5)
634
8.4
43
8.5(won by 0.1)
487
Channels
8.9
49
9.0(won by 0.1)
624
8.9(won by 0.4)
50
8.5
543
9.4(won by 0.7)
51
8.7
514
8.1
43
8.6(won by 0.5)
457
8.6
43
8.8(won by 0.2)
482
Insight
8.5
42
8.7(won by 0.2)
493
8.3
46
8.9(won by 0.6)
545
9.1(won by 0.3)
51
8.8
515
9.2(won by 0.2)
41
9.0
589
Generative AI
5.2
7
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Agentic AI - E-Commerce Tools
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.5
43
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.5
42
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.7
42
Not enough data
Automation
8.6
45
Not enough data
8.6
44
Not enough data
8.4
45
Not enough data
Autonomy
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Tidio and Zoho Desk are categorized as Live Chat, Help Desk, Digital Customer Service Platforms, Customer Self-Service, Social Customer Service, and Customer Communications Management
Unique Categories
Zoho Desk is categorized as Google Workspace for Sales, Contact Center Knowledge Base, and Complaint Management
Reviews
Reviewers' Company Size
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.8%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
