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At a Glance
Market Segments
Small-Business (41.1% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
$0.00
Contact Us Per Year
Slack
Star Rating
(37,492)4.5 out of 5
Market Segments
Small-Business (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansUserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSlack vs UserTesting
When assessing the two solutions, reviewers found Slack easier to use, set up, and administer. Reviewers also preferred doing business with Slack overall.
- Reviewers felt that Slack meets the needs of their business better than UserTesting.
- When comparing quality of ongoing product support, reviewers felt that UserTesting is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Slack over UserTesting.
Pricing
Entry-Level Pricing
Slack
Free
$0.00
For teams wanting to try out Slack for an unlimited period of time
- Searchable message archives, up to 10k of your team’s most recent messages
- 10 apps or service integrations
- Native apps for iOS, Android, Mac & Windows Desktop
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Slack
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
9.2
30,755
8.6
599
Ease of Use
9.1
31,570
8.4
630
Ease of Setup
9.1
7,984
8.6
295
Ease of Admin
8.9
4,964
8.7
231
Quality of Support
8.8
21,336
9.0
522
Has the product been a good partner in doing business?
9.0
4,443
8.8
226
Product Direction (% positive)
8.7
30,069
8.1
589
Features by Category
User Response Methods
Not enough data
7.6
317
|
Verified
Not enough data
8.7
374
|
Verified
Not enough data
8.7
296
|
Verified
Not enough data
7.1
182
|
Verified
Not enough data
8.2
351
|
Verified
Participant Selection
Not enough data
7.4
127
Not enough data
5.6
82
Not enough data
6.9
108
Not enough data
8.1
375
|
Verified
Insights
Not enough data
7.7
344
|
Verified
Not enough data
7.7
312
|
Verified
Not enough data
7.4
312
|
Verified
Generative AI
Not enough data
6.7
84
Business Instant Messaging
9.1
13799
Not enough data
9.0
14308
Not enough data
8.6
13661
Not enough data
Business Instant Messaging
8.5
10140
Not enough data
8.1
9484
Not enough data
Business Instant Messaging
9.1
13570
Not enough data
9.2
13221
Not enough data
9.0
11678
Not enough data
Generative AI - Business Instant Messaging
7.5
1469
Not enough data
AI - Business Instant Messaging
7.5
1458
Not enough data
7.9
1462
Not enough data
7.4
1442
Not enough data
7.4
1444
Not enough data
Agentic AI - Business Instant Messaging
7.6
865
Not enough data
7.6
859
Not enough data
Setup
9.0
655
Not enough data
8.9
647
Not enough data
8.6
635
Not enough data
8.9
650
Not enough data
Management
9.0
643
Not enough data
8.6
630
Not enough data
8.9
637
Not enough data
Generative AI
7.7
549
Not enough data
Agentic AI - Workflow Management
7.6
268
Not enough data
7.9
264
Not enough data
8.0
271
Not enough data
7.8
269
Not enough data
7.9
268
Not enough data
7.8
268
Not enough data
8.0
268
Not enough data
Account Options
9.1
267
Not enough data
8.3
266
Not enough data
8.6
258
Not enough data
8.6
262
Not enough data
8.9
266
Not enough data
8.8
263
Not enough data
Q&A Tools
9.0
266
Not enough data
9.0
264
Not enough data
9.1
268
Not enough data
8.6
258
Not enough data
9.0
263
Not enough data
8.8
259
Not enough data
8.5
255
Not enough data
8.8
256
Not enough data
8.4
254
Not enough data
Knowledge Pages
8.4
322
Not enough data
8.3
326
Not enough data
8.0
315
Not enough data
8.0
312
Not enough data
7.9
309
Not enough data
8.3
310
Not enough data
Knowledge Dissemination
8.2
304
Not enough data
8.7
309
Not enough data
8.9
310
Not enough data
8.9
310
Not enough data
8.3
307
Not enough data
8.2
301
Not enough data
8.6
309
Not enough data
8.6
301
Not enough data
8.6
299
Not enough data
Agentic AI - Knowledge Base
7.8
182
Not enough data
7.8
183
Not enough data
7.7
181
Not enough data
Feedback Source
Not enough data
8.0
113
Not enough data
8.4
130
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
161
Insights
Not enough data
Feature Not Available
Not enough data
7.3
161
Not enough data
7.7
172
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Login Options
9.0
734
Not enough data
8.5
716
Not enough data
Productivity
8.0
699
Not enough data
8.3
703
Not enough data
8.6
708
Not enough data
7.8
686
Not enough data
7.9
683
Not enough data
Customization
8.5
696
Not enough data
9.0
708
Not enough data
8.6
687
Not enough data
Agentic AI - Unified Workspaces
7.4
385
Not enough data
7.5
383
Not enough data
Compatibility
8.9
80
Not enough data
8.9
83
Not enough data
8.8
78
Not enough data
Agentic AI - Enterprise Search Software
8.2
49
Not enough data
8.1
46
Not enough data
8.7
47
Not enough data
8.3
47
Not enough data
8.3
47
Not enough data
8.4
45
Not enough data
Search Queries
8.6
79
Not enough data
9.0
78
Not enough data
8.6
78
Not enough data
8.9
79
Not enough data
8.8
76
Not enough data
AI powered search - Enterprise Search Software
8.5
13
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Functionality
8.8
78
Not enough data
8.9
77
Not enough data
9.0
80
Not enough data
Compatibility - Enterprise Search Software
8.9
15
Not enough data
8.7
13
Not enough data
8.9
14
Not enough data
Functionality - Enterprise Search Software
8.8
14
Not enough data
9.1
13
Not enough data
9.0
14
Not enough data
Search Queries - Enterprise Search Software
8.8
13
Not enough data
8.6
13
Not enough data
8.3
14
Not enough data
8.9
14
Not enough data
Automation
8.8
1140
Not enough data
8.8
1125
Not enough data
8.5
1102
Not enough data
Administration
8.8
1122
Not enough data
8.6
1090
Not enough data
9.4
1131
Not enough data
Project management
8.7
1108
Not enough data
8.5
1084
Not enough data
8.5
1095
Not enough data
8.5
1090
Not enough data
8.5
1083
Not enough data
8.3
1060
Not enough data
8.2
1078
Not enough data
Workload
8.3
1049
Not enough data
8.8
1073
Not enough data
8.6
1051
Not enough data
8.4
1042
Not enough data
Communication & Collaboration
9.2
1111
Not enough data
9.0
1086
Not enough data
9.3
1102
Not enough data
Cost Management
8.0
1033
Not enough data
8.1
1033
Not enough data
8.1
1029
Not enough data
Integration
8.6
1045
Not enough data
8.4
1034
Not enough data
8.4
1021
Not enough data
Generative AI
7.5
982
Not enough data
7.6
979
Not enough data
Agentic AI - Work Management
7.6
486
Not enough data
7.7
483
Not enough data
8.0
483
Not enough data
7.7
484
Not enough data
Communication
9.4
1074
Not enough data
9.3
1063
Not enough data
8.8
1011
Not enough data
8.9
1004
Not enough data
9.1
1006
Not enough data
Content & Documents
9.1
1031
Not enough data
8.9
1010
Not enough data
8.7
1017
Not enough data
8.1
973
Not enough data
Controls
8.3
962
Not enough data
8.1
959
Not enough data
8.6
965
Not enough data
8.4
965
Not enough data
8.2
946
Not enough data
Project Management
8.4
959
Not enough data
8.3
948
Not enough data
8.5
952
Not enough data
8.6
950
Not enough data
Remote Collaboration
9.0
966
Not enough data
8.7
943
Not enough data
8.9
961
Not enough data
7.8
936
Not enough data
Generative AI
7.2
897
Not enough data
7.3
896
Not enough data
Agentic AI - Project Collaboration
7.4
415
Not enough data
7.6
417
Not enough data
Analytics
Not enough data
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Survey Customization
Not enough data
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Survey Insights
Not enough data
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Process Management
Not enough data
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Agentic AI - Audio Conferencing
7.3
264
Not enough data
7.5
264
Not enough data
Action Item Detection - AI Note-taking Software
8.3
8
Not enough data
8.8
8
Not enough data
Automatic Transcription - AI Note-taking Software
9.1
9
Not enough data
Collaboration & Sharing - AI Note-taking Software
9.0
8
Not enough data
Language & Accent Support - AI Note-taking Software
8.9
9
Not enough data
Multi-Platform Integration - AI Note-taking Software
8.7
9
Not enough data
Privacy & Security Controls - AI Note-taking Software
8.5
10
Not enough data
Searchable Note Archives - AI Note-taking Software
8.1
8
Not enough data
Speaker Identification - AI Note-taking Software
8.7
9
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Slack and UserTesting share no categories
Unique Categories
UserTesting is categorized as Consumer Video Feedback, User Research, Enterprise Feedback Management, Experience Management, Survey, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Slack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
15.3%
Information Technology and Services
13.0%
Marketing and Advertising
8.5%
Internet
4.7%
Education Management
3.3%
Other
55.0%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Discussions
How do I delete a channel in slack?
47 Comments
CH
Since this has already been answered, my $0.02 is that you should always archive channels rather than delete them for posterity and/or auditing purposes.Read more
What does slack software do?
28 Comments
RR
Slack is messaging and communication platform which allow an individual for video and audio calls and many more.Read more
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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