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At a Glance
Market Segments
Mid-Market (42.6% of reviews)
Mid-Market (60.5% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free 25 Licenses Free to Start
Salesforce Service Cloud
Star Rating
(7,169)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansTalkdesk
Star Rating
(2,500)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Talkdesk excels in ease of use, scoring 9.1 compared to Salesforce Service Cloud's 8.4. Reviewers mention that Talkdesk's intuitive interface allows for quicker onboarding and less training time for new agents.
- Reviewers mention that Talkdesk offers superior performance analysis tools, with a score of 9.1 versus Salesforce's 8.3. Users appreciate Talkdesk's robust analytics capabilities, which provide actionable insights into agent performance and customer interactions.
- G2 users highlight Talkdesk's advanced automation features, scoring 9.0 compared to Salesforce's 8.1. Reviewers say that Talkdesk's automation capabilities streamline workflows and reduce manual tasks, enhancing overall efficiency.
- Users on G2 report that Talkdesk's integrations score 9.1, while Salesforce Service Cloud scores 8.5. Reviewers mention that Talkdesk seamlessly connects with various third-party applications, making it easier to consolidate tools and data.
- Reviewers mention that Talkdesk shines in agent availability, scoring 9.3 compared to Salesforce's 7.8. Users appreciate Talkdesk's ability to manage and optimize agent schedules effectively, ensuring that customer inquiries are handled promptly.
- Users say that Talkdesk's knowledge base functionality scores 9.2, while Salesforce's is at 8.7. Reviewers highlight that Talkdesk's knowledge base is user-friendly and easily accessible, allowing agents to find information quickly during customer interactions.
Pricing
Entry-Level Pricing
Salesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Salesforce Service Cloud
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.6
2,757
8.9
2,032
Ease of Use
8.4
5,332
9.1
2,042
Ease of Setup
7.9
4,091
8.8
1,066
Ease of Admin
8.2
1,525
8.9
930
Quality of Support
8.3
2,538
8.8
1,810
Has the product been a good partner in doing business?
8.7
1,506
8.9
914
Product Direction (% positive)
8.2
2,718
8.7
1,940
Features by Category
Ticket and Case Management
8.5
1202
|
Verified
Not enough data
8.4
1200
|
Verified
Not enough data
8.3
1229
|
Verified
Not enough data
8.3
1152
|
Verified
Not enough data
8.1
978
Not enough data
7.9
1166
|
Verified
Not enough data
8.3
1148
|
Verified
Not enough data
8.5
1026
|
Verified
Not enough data
Generative AI
7.6
176
Not enough data
7.6
175
Not enough data
Agentic AI - Help Desk
8.1
51
Not enough data
8.2
53
Not enough data
8.1
54
Not enough data
Communication Channels
8.4
1019
|
Verified
Not enough data
8.6
1203
|
Verified
Not enough data
8.1
845
Not enough data
8.0
804
|
Verified
Not enough data
8.1
764
Not enough data
Platform
7.8
552
|
Verified
Not enough data
8.3
816
|
Verified
Not enough data
8.6
691
|
Verified
Not enough data
8.3
609
|
Verified
Not enough data
8.2
1143
|
Verified
Not enough data
8.2
1162
|
Verified
Not enough data
Customer Information
8.1
206
Not enough data
8.3
205
Not enough data
8.4
203
Not enough data
7.7
201
Not enough data
7.9
204
Not enough data
8.1
200
Not enough data
7.8
204
Not enough data
Predictions
7.3
197
Not enough data
7.7
198
Not enough data
8.2
196
Not enough data
7.4
194
Not enough data
Platform
8.5
204
Not enough data
8.3
203
Not enough data
8.4
200
Not enough data
8.5
200
Not enough data
8.2
201
Not enough data
8.7
197
Not enough data
8.8
201
Not enough data
9.0
198
Not enough data
8.8
196
Not enough data
8.9
197
Not enough data
Generative AI
7.3
169
Not enough data
7.3
167
Not enough data
Agentic AI - Customer Success
8.6
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
8.6
12
Not enough data
Dialing Options
Not enough data
9.2
320
Not enough data
9.2
293
Not enough data
8.3
9
Agent Tools
Not enough data
9.2
251
|
Verified
Not enough data
9.1
255
|
Verified
Not enough data
9.4
349
|
Verified
Automation
Not enough data
9.1
244
|
Verified
Not enough data
9.1
260
|
Verified
Not enough data
8.9
226
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
8.8
227
9.1
167
8.7
226
9.1
160
8.6
223
9.0
163
Knowledge Management
8.7
218
9.2
162
8.5
210
9.1
159
8.4
208
9.2
164
Compliance
8.7
226
9.2
161
8.7
223
9.2
157
8.6
223
9.2
160
8.6
220
9.1
158
Customer Support
8.1
209
9.1
161
8.1
202
9.1
155
8.0
191
9.0
151
Data Security
8.6
215
9.2
148
8.7
216
9.2
149
9.0
217
9.3
157
9.1
217
9.3
145
Administration
8.6
207
9.1
168
8.8
209
9.3
180
8.9
212
9.2
187
Generative AI
7.5
147
8.8
52
Channels
8.5
119
Not enough data
8.3
117
Not enough data
7.5
116
Not enough data
Design
8.4
113
Not enough data
7.9
114
Not enough data
8.2
116
Not enough data
8.4
116
Not enough data
8.5
113
Not enough data
Generative AI
7.4
110
Not enough data
7.5
109
Not enough data
Usability
8.6
203
Not enough data
8.6
206
Not enough data
8.7
204
Not enough data
Reporting
8.7
203
Not enough data
8.3
197
Not enough data
8.6
200
Not enough data
Generative AI
7.6
178
Not enough data
7.6
179
Not enough data
Quality Assurance
8.7
68
9.2
372
8.7
65
9.0
343
8.7
67
8.9
380
Engagement
8.8
66
9.1
358
8.8
66
9.2
381
8.7
66
9.0
369
Performance
8.6
66
9.0
363
8.8
66
9.2
365
Generative AI
7.7
57
8.9
81
7.9
58
8.7
80
Channels
7.4
274
9.2
821
|
Verified
7.3
268
8.6
542
|
Verified
7.9
272
8.4
527
|
Verified
7.3
265
8.3
518
|
Verified
8.7
279
8.5
548
|
Verified
Generative AI
7.0
216
8.2
185
Functions
7.9
268
8.9
963
|
Verified
8.0
265
9.0
984
|
Verified
7.6
257
9.0
835
|
Verified
7.2
253
8.7
577
|
Verified
7.2
255
8.8
592
|
Verified
7.2
258
9.1
716
|
Verified
7.7
258
8.9
714
8.0
257
8.9
660
|
Verified
Agentic AI - Contact Center
9.0
5
8.3
31
9.3
5
8.7
31
8.3
5
8.4
31
9.0
5
8.4
31
Administrative
7.9
254
8.8
913
|
Verified
8.5
259
9.1
929
|
Verified
8.5
257
8.8
1017
|
Verified
7.7
246
9.1
716
|
Verified
7.6
251
8.8
578
|
Verified
ServiceNow Apps
Not enough data
9.4
45
Not enough data
9.5
44
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
7.9
56
9.3
260
|
Verified
7.9
56
9.1
241
|
Verified
7.4
55
8.8
210
|
Verified
7.8
55
8.9
220
|
Verified
7.6
55
8.8
216
|
Verified
Administration
8.2
56
9.0
239
|
Verified
8.3
55
9.2
257
|
Verified
8.4
55
9.2
260
|
Verified
7.6
54
8.7
210
|
Verified
7.7
54
9.0
217
|
Verified
Conversational Platform
8.5
101
Not enough data
8.6
99
Not enough data
8.0
98
Not enough data
8.2
101
Not enough data
Support Automation
8.1
99
Not enough data
8.1
98
Not enough data
8.0
99
Not enough data
7.9
96
Not enough data
Generative AI
7.4
94
Not enough data
7.4
93
Not enough data
Platform
Not enough data
8.3
189
Not enough data
7.9
198
Not enough data
8.8
221
Not enough data
9.0
223
Not enough data
9.0
222
Not enough data
8.9
212
Not enough data
8.8
214
Generative AI
Not enough data
7.8
100
Workforce Management
Not enough data
9.1
220
Not enough data
8.9
212
Call Center Infrastructure (CCI)
Not enough data
8.5
24
Not enough data
8.6
24
Not enough data
9.0
24
Not enough data
9.0
24
Administrative
Not enough data
9.2
224
Not enough data
8.9
228
Customer Support
8.3
142
8.4
74
7.9
137
8.3
75
8.2
137
8.3
75
Automation
8.2
140
8.2
73
8.2
141
8.4
74
8.1
140
8.3
74
Artificial Intelligence
7.6
135
8.2
75
7.6
135
8.4
74
7.3
132
8.1
70
Generative AI
7.7
107
Not enough data
7.7
106
Not enough data
7.7
107
Not enough data
Communication
8.5
309
|
Verified
Not enough data
8.6
328
|
Verified
Not enough data
8.4
274
|
Verified
Not enough data
8.5
276
|
Verified
Not enough data
7.8
159
Not enough data
Internal Use
8.3
816
|
Verified
Not enough data
8.3
295
|
Verified
Not enough data
8.5
287
|
Verified
Not enough data
8.4
317
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.7
321
|
Verified
Not enough data
Generative AI
7.2
126
Not enough data
Self-Service Experience
8.6
591
Not enough data
8.3
578
Not enough data
8.3
527
Not enough data
7.9
213
Not enough data
8.4
223
Not enough data
Self-Service Platform
8.4
222
Not enough data
8.6
227
Not enough data
7.6
198
Not enough data
8.5
214
Not enough data
Agentic AI - Customer Self-Service
8.3
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Generative AI
7.9(won by default)
52
Not enough data
7.9(won by default)
52
Not enough data
Process
8.6(won by default)
242
Not enough data
8.6(won by default)
262
Not enough data
8.3(won by default)
223
Not enough data
Channels
8.8(won by default)
271
Not enough data
8.4(won by default)
246
Not enough data
8.5(won by default)
229
Not enough data
8.6(won by default)
230
Not enough data
8.6(won by default)
212
Not enough data
Insight
8.6(won by default)
228
Not enough data
8.8(won by default)
263
Not enough data
8.5(won by default)
202
Not enough data
8.7(won by default)
250
Not enough data
Generative AI
Not enough data
8.6
16
Generative AI
8.0
79
Not enough data
7.9
80
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
39
Not enough data
8.2
39
Not enough data
8.3
40
Not enough data
8.5
41
Not enough data
8.6
38
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.7
39
Not enough data
8.5
39
Not enough data
8.2
39
Not enough data
8.6
42
Automation
Not enough data
8.2
40
Not enough data
8.5
39
Not enough data
8.2
38
Autonomy
Not enough data
8.1
37
Not enough data
8.5
38
Not enough data
8.1
38
Not enough data
8.2
38
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Salesforce Service Cloud and Talkdesk are categorized as Customer Service Automation, Contact Center Quality Assurance, Contact Center Knowledge Base, Contact Center Workforce, and Contact Center
Unique Categories
Salesforce Service Cloud is categorized as Digital Customer Service Platforms, Conversational Support, Complaint Management, Customer Communications Management, Social Customer Service, Customer Success, Live Chat, Help Desk, Enterprise Feedback Management, and Customer Self-Service
Talkdesk is categorized as AI Customer Support Agents, Speech Analytics, ServiceNow Store Apps, Auto Dialer, Call Center Infrastructure (CCI), and AI Voice Assistants
Reviews
Reviewers' Company Size
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.4%
Non-Profit Organization Management
3.9%
Other
63.8%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.3%
Other
64.1%
Alternatives
Discussions
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3 Comments
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How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
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Contact center Read more
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