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At a Glance
Market Segments
Mid-Market (45.9% of reviews)
Small-Business (87.0% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
$78.00 2 Users Per Month
Salesforce Sales Cloud
Star Rating
(25,279)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansWORKetc
Star Rating
(53)4.6 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$78.00 2 Users Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Sales Force Automation, particularly in Contact & Account Management with a score of 8.8, while WORKetc shines in Lead Management with a higher score of 9.1, indicating a stronger focus on nurturing leads.
- Reviewers mention that the Quality of Support is significantly better with WORKetc, scoring 9.5 compared to Salesforce's 8.1, suggesting that users find WORKetc more responsive and helpful in resolving issues.
- G2 users highlight that Salesforce Sales Cloud offers superior Integrations, particularly with Salesforce Integration scoring 8.8, which is crucial for businesses already using Salesforce products, while WORKetc's breadth of partner applications is rated lower at 6.8.
- Users on G2 note that WORKetc provides a more user-friendly experience with a higher score in Ease of Use (8.3) compared to Salesforce (8.1), making it a better choice for small businesses looking for straightforward software.
- Reviewers say that Salesforce Sales Cloud has a more robust Reporting & Analytics feature set, particularly in Sales Forecasting (8.8), which is essential for larger organizations needing detailed insights, while WORKetc's reporting capabilities are rated slightly lower at 8.5.
- Users report that WORKetc's Customer Contract Management feature scores 8.5, indicating a strong capability in managing contracts, while Salesforce's score of 8.3 suggests it may not be as comprehensive in this area.
Pricing
Entry-Level Pricing
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
WORKetc
Starter
$78.00
2 Users Per Month
Use the software you'll need tomorrow without blowing the budget today (2 user max)
- Unlimited Projects & Templates
- Customized Workflows
- Complete Customer History
Free Trial
Salesforce Sales Cloud
Free Trial is available
WORKetc
Free Trial is available
Ratings
Meets Requirements
8.8
13,772
8.9
45
Ease of Use
8.2
17,752
8.3
45
Ease of Setup
7.8
8,716
7.8
29
Ease of Admin
7.9
4,429
8.6
30
Quality of Support
8.1
12,011
9.5
45
Has the product been a good partner in doing business?
8.4
4,393
9.3
28
Product Direction (% positive)
8.2
13,446
9.7
45
Features by Category
Sales Force Automation
8.8
9439
|
Verified
9.2
24
|
Verified
8.3
6380
|
Verified
Feature Not Available
8.7
9160
|
Verified
8.5
22
|
Verified
8.3
9418
|
Verified
8.7
25
|
Verified
8.0
7302
|
Verified
8.1
14
|
Verified
8.2
7594
|
Verified
8.0
21
|
Verified
8.0
6741
|
Verified
8.3
21
|
Verified
8.1
6642
|
Verified
8.3
20
|
Verified
8.3
7393
|
Verified
8.5
18
|
Verified
Marketing Automation
8.0
6653
|
Verified
8.0
18
|
Verified
8.1
6976
|
Verified
8.0
19
|
Verified
8.5
7997
|
Verified
9.1
19
|
Verified
7.9
5416
8.1
13
|
Verified
Customer Support
8.3
6797
|
Verified
9.0
26
|
Verified
8.1
6371
|
Verified
8.7
24
|
Verified
8.2
6767
|
Verified
8.3
26
|
Verified
8.0
5485
|
Verified
8.8
12
|
Verified
8.2
5975
|
Verified
8.9
16
|
Verified
Reporting & Analytics
8.5
8920
|
Verified
8.8
26
|
Verified
8.5
9106
|
Verified
8.5
27
|
Verified
8.2
7416
|
Verified
8.5
19
|
Verified
Mobile & Social
7.9
5603
|
Verified
7.2
15
|
Verified
7.8
5235
|
Verified
7.0
16
|
Verified
7.7
6082
|
Verified
7.0
23
|
Verified
Platform
8.5
3574
|
Verified
8.8
19
|
Verified
8.5
3581
|
Verified
8.9
19
|
Verified
8.6
3606
|
Verified
9.2
19
|
Verified
8.4
2885
|
Verified
8.2
12
|
Verified
8.5
3157
|
Verified
6.7
7
|
Verified
8.1
3180
|
Verified
Feature Not Available
8.7
3580
|
Verified
9.1
19
|
Verified
8.1
3014
8.2
13
|
Verified
Integration
8.5
2589
|
Verified
8.3
16
|
Verified
8.5
3041
|
Verified
8.0
14
|
Verified
8.5
2882
|
Verified
6.8
14
|
Verified
Generative AI
7.6
874
Not enough data
Agentic AI - CRM
7.8
235
Not enough data
7.9
236
Not enough data
8.2
233
Not enough data
8.0
231
Not enough data
8.0
229
Not enough data
8.1
231
Not enough data
8.2
232
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Not enough data
Analysis
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Not enough data
Reporting
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
268
Not enough data
8.8
287
Not enough data
8.7
309
Not enough data
8.6
284
Not enough data
Organization
8.9
344
Not enough data
8.8
335
Not enough data
8.8
329
Not enough data
Performance Analysis
8.4
278
Not enough data
8.8
301
Not enough data
Sales Analysis
8.4
279
Not enough data
8.8
293
Not enough data
Generative AI
8.4
117
Not enough data
8.4
117
Not enough data
Agentic AI - AI Sales Assistant
9.1
22
Not enough data
9.0
22
Not enough data
8.9
22
Not enough data
9.0
21
Not enough data
9.3
22
Not enough data
9.2
22
Not enough data
9.2
22
Not enough data
Integrated Workflows
8.7
514
Not enough data
8.5
506
Not enough data
8.1
462
Not enough data
8.1
457
Not enough data
8.8
515
Not enough data
8.4
464
Not enough data
8.6
477
Not enough data
Repeatability and Reportability
8.4
479
Not enough data
8.7
497
Not enough data
8.7
493
Not enough data
8.3
479
Not enough data
7.7
413
Not enough data
AI and Automation
8.5
457
Not enough data
8.4
464
Not enough data
8.3
424
Not enough data
8.0
428
Not enough data
7.8
410
Not enough data
Generative AI
7.4
264
Not enough data
Agentic AI - Sales Engagement
8.3
84
Not enough data
8.4
84
Not enough data
8.5
82
Not enough data
8.4
84
Not enough data
8.3
84
Not enough data
8.2
84
Not enough data
8.5
83
Not enough data
Call Analytics
8.7
130
Not enough data
8.6
134
Not enough data
8.7
130
Not enough data
8.9
130
Not enough data
Agent Performance Management
8.7
139
Not enough data
8.7
123
Not enough data
8.8
140
Not enough data
Generative AI
8.2
55
Not enough data
Agentic AI - Conversation Intelligence
8.8
11
Not enough data
9.3
12
Not enough data
9.2
11
Not enough data
9.2
12
Not enough data
8.6
11
Not enough data
9.2
12
Not enough data
9.2
12
Not enough data
Invoice Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Invoice Processing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Invoice Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Project management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workload
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication & Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cost Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Work Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Bill Processing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Billing
Not enough data
Not enough data
Revenue Sourcing and Forecasting
8.7
63
Not enough data
8.4
63
Not enough data
8.8
64
Not enough data
8.5
61
Not enough data
8.4
61
Not enough data
8.3
55
Not enough data
8.2
56
Not enough data
CRM Data Enrichment
8.1
61
Not enough data
8.4
59
Not enough data
8.2
57
Not enough data
8.0
60
Not enough data
8.5
54
Not enough data
Account Management
8.2
61
Not enough data
8.0
61
Not enough data
8.1
58
Not enough data
8.2
57
Not enough data
8.6
53
Not enough data
8.4
54
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
18
Not enough data
8.1
18
Not enough data
8.2
18
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
Territory Mapping
8.8
35
Not enough data
8.6
33
Not enough data
8.4
33
Not enough data
Route Planning
9.0
32
Not enough data
9.0
34
Not enough data
9.2
35
Not enough data
Sales Performance Management
8.3
30
Not enough data
8.4
33
Not enough data
9.0
33
Not enough data
Presentation and Forms
8.0
29
Not enough data
8.3
32
Not enough data
8.5
32
Not enough data
Integrations
8.1
156
Not enough data
8.5
157
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Not enough data
Branding & Customizatio
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Not enough data
Automatic Rules & Configurations
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Not enough data
Agentic AI - Business Scheduling
8.5
33
Not enough data
8.3
33
Not enough data
Sales Performance Features - Sales Planning
8.4
171
Not enough data
8.5
162
Not enough data
8.5
167
Not enough data
8.6
167
Not enough data
8.6
165
Not enough data
8.8
165
Not enough data
8.2
162
Not enough data
Territory Management - Sales Planning
8.5
163
Not enough data
8.5
168
Not enough data
Quota & Capacity Management - Sales Planning
8.4
165
Not enough data
8.3
172
Not enough data
8.4
166
Not enough data
Agentic AI - Sales Planning
8.4
53
Not enough data
8.5
52
Not enough data
Agentic AI - Lead Scoring
7.7
45
Not enough data
8.2
45
Not enough data
7.8
45
Not enough data
7.9
46
Not enough data
Attribution
8.9
440
Not enough data
8.9
444
Not enough data
8.6
426
Not enough data
Discovery
8.9
447
Not enough data
8.6
442
Not enough data
8.6
424
Not enough data
Management
8.5
412
Not enough data
8.6
430
Not enough data
Platform
8.6
422
Not enough data
8.6
422
Not enough data
Agentic AI - Sales Performance Management
8.4
69
Not enough data
8.5
69
Not enough data
8.5
70
Not enough data
Incentives
8.1
432
Not enough data
8.4
495
Not enough data
8.0
431
Not enough data
8.5
507
Not enough data
Personalization
8.6
476
Not enough data
8.8
554
Not enough data
8.9
585
Not enough data
8.6
531
Not enough data
Administrative
8.7
559
Not enough data
8.5
522
Not enough data
8.4
503
Not enough data
Agentic AI - Email Tracking
8.2
64
Not enough data
8.4
62
Not enough data
8.4
62
Not enough data
8.2
63
Not enough data
8.3
63
Not enough data
8.3
62
Not enough data
8.4
65
Not enough data
Analytics
8.3
569
Not enough data
8.4
577
Not enough data
8.3
591
Not enough data
Customizations
8.7
621
Not enough data
8.5
589
Not enough data
8.6
625
Not enough data
8.4
570
Not enough data
8.4
598
Not enough data
Generative AI
7.5
291
Not enough data
Agentic AI - Sales Analytics
8.2
77
Not enough data
8.6
76
Not enough data
8.3
76
Not enough data
8.3
76
Not enough data
8.2
76
Not enough data
Data Sourcing
8.5
962
Not enough data
8.7
993
Not enough data
8.3
897
Not enough data
8.7
1024
Not enough data
8.6
957
Not enough data
Predictive Analytics
8.4
939
Not enough data
8.6
952
Not enough data
8.1
850
Not enough data
8.3
890
Not enough data
Sales Management
8.7
979
Not enough data
8.1
853
Not enough data
8.6
974
Not enough data
8.8
1042
Not enough data
Agentic AI - Outbound Call Tracking
8.5
38
Not enough data
8.5
39
Not enough data
Calling
8.5
185
Not enough data
8.4
176
Not enough data
8.7
185
Not enough data
8.7
182
Not enough data
8.7
42
Not enough data
Contacts
8.8
176
Not enough data
8.7
179
Not enough data
8.7
181
Not enough data
Insights
9.1
186
Not enough data
8.9
182
Not enough data
8.2
178
Not enough data
8.5
188
Not enough data
8.4
183
Not enough data
8.6
38
Not enough data
Agentic AI - Sales Coaching
9.1
22
Not enough data
9.0
22
Not enough data
9.1
22
Not enough data
9.2
22
Not enough data
Training
8.8
256
Not enough data
8.8
249
Not enough data
8.5
210
Not enough data
8.5
245
Not enough data
Feedback
8.8
237
Not enough data
8.6
235
Not enough data
8.6
215
Not enough data
8.6
203
Not enough data
8.9
227
Not enough data
8.9
228
Not enough data
8.7
201
Not enough data
Generative AI
7.6
71
Not enough data
Agentic AI - Sales Enablement
8.0
28
Not enough data
8.1
28
Not enough data
8.1
28
Not enough data
Content Management
8.3
347
Not enough data
8.1
337
Not enough data
8.2
322
Not enough data
8.5
313
Not enough data
8.3
330
Not enough data
Analytics
8.7
337
Not enough data
8.4
336
Not enough data
8.4
219
Not enough data
8.3
345
Not enough data
Learning Management - Sales Enablement
8.6
21
Not enough data
8.6
21
Not enough data
8.6
21
Not enough data
Revenue Enablement - Sales Enablement
8.3
21
Not enough data
8.3
21
Not enough data
8.9
20
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Categories
Categories
Shared Categories
Salesforce Sales Cloud and WORKetc are categorized as CRM
Unique Categories
Salesforce Sales Cloud is categorized as Business Scheduling, Field Sales, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Sales Planning, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, Revenue Operations & Intelligence (RO&I), Outbound Call Tracking, and Location Intelligence
Reviews
Reviewers' Company Size
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WORKetc
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
11.7%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.8%
Information Technology and Services
16.0%
Hospital & Health Care
10.0%
Computer Software
10.0%
Marketing and Advertising
8.0%
Management Consulting
6.0%
Other
50.0%
Alternatives
Discussions
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
WORKetc has no discussions with answers
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