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At a Glance
Market Segments
Small-Business (61.0% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
$19.00 1 user per month billed annually
JustCall
Star Rating
(2,301)4.3 out of 5
Market Segments
Small-Business (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 8 pricing plansZendesk for Customer Service
Star Rating
(6,660)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Zendesk for Customer Service and JustCall have a strong star rating of 4.3, indicating overall satisfaction, but Zendesk has a larger user base with 6,332 reviews compared to JustCall's 2,213, suggesting a more established presence in the market.
- Reviewers mention that Zendesk excels in ticket creation user experience with a score of 8.8, while JustCall scores 8.1. Users appreciate Zendesk's intuitive interface that simplifies the ticketing process, making it easier for agents to manage customer inquiries.
- Users on G2 highlight that Zendesk's workflow optimization features score 8.5, outperforming JustCall's 7.9. Reviewers appreciate Zendesk's ability to automate repetitive tasks, which enhances efficiency in handling customer service requests.
- G2 users report that Zendesk's SLA management capabilities score 8.2, while JustCall falls behind at 7.5. Reviewers mention that Zendesk provides robust tools for tracking service level agreements, ensuring timely responses to customer inquiries.
- Users say that JustCall shines in ease of setup with a score of 8.7 compared to Zendesk's 8.0. Reviewers appreciate JustCall's straightforward onboarding process, which allows teams to get started quickly without extensive training.
- Reviewers mention that both products have strong integration capabilities, scoring 8.3 each, but users report that Zendesk offers a wider range of integrations with third-party applications, enhancing its versatility in various business environments.
Pricing
Entry-Level Pricing
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
Business phone system with CRM integrations
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
JustCall
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.6
2,104
8.6
5,118
Ease of Use
8.8
2,152
8.6
5,162
Ease of Setup
8.7
1,880
8.0
3,186
Ease of Admin
8.6
726
8.2
3,073
Quality of Support
8.3
1,948
8.4
4,796
Has the product been a good partner in doing business?
8.7
724
8.4
2,999
Product Direction (% positive)
8.7
2,097
8.0
4,771
Features by Category
Ticket and Case Management
8.1
150
8.8
2552
|
Verified
8.0
150
8.7
2567
|
Verified
7.8
144
8.5
2492
|
Verified
7.7
144
8.4
2337
|
Verified
7.5
133
8.2
1921
|
Verified
8.0
138
8.4
2398
|
Verified
7.7
131
8.6
2386
|
Verified
8.0
142
8.3
1853
|
Verified
Generative AI
7.5
103
7.6
384
7.7
34
7.6
385
Agentic AI - Help Desk
7.5
8
7.8
245
6.3
8
7.9
245
7.5
8
8.0
246
Communication Channels
7.7
133
8.5
2060
|
Verified
7.7
130
8.8
2310
|
Verified
7.9
140
8.4
1724
|
Verified
7.1
128
8.0
1428
|
Verified
8.5
140
8.0
1313
|
Verified
Platform
7.9
145
7.8
1387
|
Verified
7.8
289
8.0
1777
|
Verified
8.4
148
8.3
1947
|
Verified
8.3
150
8.2
1739
|
Verified
8.0
147
7.9
2339
|
Verified
8.4
146
8.0
2407
|
Verified
Lead Facilitation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.4
51
Not enough data
7.8
53
Not enough data
Organization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance Analysis
7.7
51
Not enough data
7.9
50
Not enough data
Sales Analysis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
7.3
53
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Sales Assistant
7.6
11
Not enough data
6.8
10
Not enough data
6.7
9
Not enough data
7.7
11
Not enough data
7.3
11
Not enough data
7.0
11
Not enough data
8.1
9
Not enough data
Dialing Options
8.4
573
Not enough data
8.5
571
|
Verified
Not enough data
8.1
7
Not enough data
Agent Tools
7.9
539
|
Verified
Not enough data
8.1
559
|
Verified
Not enough data
9.0
575
|
Verified
Not enough data
Automation
8.1
543
|
Verified
Not enough data
8.1
540
|
Verified
Not enough data
8.0
543
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.5
10
Not enough data
9.1
11
Not enough data
AI Capabilities - Auto Dialer
7.9
8
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
Call Analytics
8.7
53
Not enough data
7.9
53
Not enough data
8.1
53
Not enough data
8.1
54
Not enough data
Agent Performance Management
8.1
55
Not enough data
8.2
53
Not enough data
7.7
53
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Conversation Intelligence
7.5
6
Not enough data
7.7
5
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.2
6
Not enough data
7.3
5
Not enough data
8.1
7
Not enough data
Text Messaging
8.4
321
Not enough data
8.7
334
Not enough data
8.4
328
Not enough data
8.0
312
Not enough data
7.2
303
Not enough data
8.0
320
Not enough data
8.1
316
Not enough data
8.2
321
Not enough data
SMS Platform
8.0
312
Not enough data
8.2
320
Not enough data
7.2
311
Not enough data
7.1
308
Not enough data
7.2
295
Not enough data
8.1
306
Not enough data
Agentic AI - SMS Marketing
8.2
11
Not enough data
8.5
12
Not enough data
7.9
13
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.6
12
Not enough data
Channels
8.0
351
Not enough data
7.8
351
Not enough data
6.9
352
Not enough data
Design
7.8
352
Not enough data
7.3
358
Not enough data
8.1
365
Not enough data
8.1
357
Not enough data
8.3
352
Not enough data
Generative AI
7.4
139
Not enough data
Feature Not Available
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Quality Assurance
8.0
66
Not enough data
7.9
61
Not enough data
7.9
58
Not enough data
Engagement
8.0
64
Not enough data
8.1
66
Not enough data
7.5
62
Not enough data
Performance
8.6
65
Not enough data
8.5
62
Not enough data
Generative AI
7.5
62
Not enough data
7.6
59
Not enough data
Channels
8.7
497
|
Verified
Not enough data
7.4
453
Not enough data
7.6
435
Not enough data
8.4
489
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.1
492
|
Verified
Not enough data
8.1
477
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
7.9
413
Not enough data
8.0
449
|
Verified
Not enough data
8.2
461
|
Verified
Not enough data
8.0
446
|
Verified
Not enough data
8.0
444
|
Verified
Not enough data
Agentic AI - Contact Center
7.2
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
Administrative
8.3
482
|
Verified
Not enough data
8.4
484
|
Verified
Not enough data
8.4
517
|
Verified
Not enough data
8.7
457
|
Verified
Not enough data
7.9
462
Not enough data
Responses
7.8
32
8.3
63
8.0
31
8.6
68
8.4
32
8.2
68
Automation - AI Agents
Feature Not Available
7.6
26
7.6
30
7.8
26
7.2
29
7.7
26
Feature Not Available
7.7
26
7.7
30
7.9
26
Platform
8.0
31
8.3
68
8.3
32
8.3
66
8.0
32
8.4
63
Autonomy - AI Agents
7.5
29
7.9
25
Feature Not Available
7.6
26
7.6
31
7.5
26
7.7
30
7.6
26
Generative AI
7.6
30
7.8
32
7.4
31
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Workforce Management
8.4
87
Not enough data
8.0
84
Not enough data
7.8
88
Not enough data
7.6
83
Not enough data
8.3
90
Not enough data
Administration
7.9
84
Not enough data
8.1
86
Not enough data
8.4
88
Not enough data
7.6
78
Not enough data
7.9
89
Not enough data
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Platform
7.4
282
Not enough data
8.2
287
Not enough data
7.9
291
Not enough data
8.3
294
Not enough data
8.1
288
Not enough data
7.8
282
Not enough data
8.1
283
Not enough data
Generative AI
6.9
99
Not enough data
Workforce Management
8.5
284
Not enough data
8.4
285
Not enough data
Call Center Infrastructure (CCI)
8.1
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
Administrative
8.8
291
Not enough data
8.4
290
Not enough data
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
7.5
34
Feature Not Available
7.7
35
7.9
207
7.6
34
Feature Not Available
Communication
8.0
196
8.6
950
|
Verified
8.2
198
8.5
964
|
Verified
7.7
187
8.1
720
8.1
189
8.5
737
|
Verified
7.5
190
8.0
520
Internal Use
7.8
289
8.0
1777
|
Verified
8.0
194
8.5
849
|
Verified
7.9
191
8.1
650
7.9
188
8.5
898
8.2
192
8.6
824
|
Verified
8.2
194
8.3
848
|
Verified
Generative AI
7.1
35
Feature Not Available
Self-Service Experience
8.2
165
8.5
1499
7.9
168
8.5
1436
Feature Not Available
8.0
1024
Feature Not Available
7.7
648
8.3
164
8.0
780
Self-Service Platform
7.9
166
8.2
828
8.1
165
8.2
841
7.4
163
7.7
658
8.5
166
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
8.1
54
Not enough data
Generative AI
7.2
72
7.8
67
7.3
73
7.7
66
Generative AI
7.3
125
Not enough data
7.4
124
Not enough data
Feature Not Available
Not enough data
Monitoring
8.4
134
Not enough data
8.0
133
Not enough data
Feature Not Available
Not enough data
7.6
127
Not enough data
7.3
125
Not enough data
Logging
8.8
142
Not enough data
7.5
125
Not enough data
6.7
128
Not enough data
7.3
130
Not enough data
Feedback
8.3
134
Not enough data
8.0
129
Not enough data
Productivity - Employee Monitoring
8.1
57
Not enough data
8.4
57
Not enough data
8.0
56
Not enough data
7.6
56
Not enough data
Basic Communication - Cloud PBX
8.5
42
Not enough data
8.6
42
Not enough data
8.6
39
Not enough data
8.5
39
Not enough data
8.6
42
Not enough data
8.7
39
Not enough data
Advanced Features - Cloud PBX
8.5
38
Not enough data
8.5
40
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - VoIP Providers
7.8
9
Not enough data
7.8
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
6.7
7
Not enough data
6.4
7
Not enough data
Basic Communication
9.0
310
|
Verified
Not enough data
5.8
261
Not enough data
7.7
277
Not enough data
Feature Not Available
Not enough data
7.0
270
|
Verified
Not enough data
7.6
268
|
Verified
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
6.0
5
Not enough data
6.3
5
Not enough data
Access
7.8
269
|
Verified
Not enough data
8.2
293
Not enough data
8.1
286
Not enough data
Advanced Features
7.1
267
Not enough data
7.0
255
|
Verified
Not enough data
8.8
301
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.6
23
Not enough data
7.5
22
Not enough data
Calling
9.0
649
Not enough data
8.1
586
Not enough data
8.6
618
Not enough data
8.7
621
Not enough data
7.6
23
Not enough data
Contacts
8.2
603
Not enough data
8.0
589
Not enough data
7.9
585
Not enough data
Insights
8.4
614
Not enough data
8.2
609
Not enough data
8.0
585
Not enough data
7.1
545
Not enough data
7.3
539
Not enough data
7.5
22
Not enough data
Agentic AI - Audio Conferencing
8.0
5
Not enough data
8.3
5
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.0
17
8.4
70
7.9
18
8.2
71
7.9
17
8.3
71
7.5
19
8.3
69
7.5
19
8.3
70
Customer Interaction Automation - AI Customer Support Agents
8.2
19
8.2
70
7.7
18
8.4
70
8.2
19
8.4
70
8.1
20
8.5
70
Automation
8.8
22
8.6
70
8.3
18
8.6
71
8.3
18
8.0
70
Autonomy
8.1
18
8.2
70
8.3
18
8.4
69
8.3
19
8.4
70
8.3
19
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
JustCall and Zendesk for Customer Service are categorized as AI Customer Support Agents, Digital Customer Service Platforms, AI Agents For Business Operations, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
JustCall is categorized as Cloud PBX Platforms, Contact Center Quality Assurance, Customer Communications Management, SMS Marketing, Speech Analytics, Conversation Intelligence, AI Sales Assistant, Auto Dialer, Audio Conferencing, Outbound Call Tracking, VoIP Providers, Employee Monitoring, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and AI Voice Assistants
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, Shared Inbox, Conversational Support, Complaint Management, Customer Service Automation, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.5%
Financial Services
6.5%
Real Estate
6.0%
Information Technology and Services
5.8%
Marketing and Advertising
5.1%
Other
66.1%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
What is the reason you can not copy and paste in the texting portion?
2 Comments
JV
I do ctrl+C and ctrl+v to paste. It works for me on windows.Read more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
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VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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