Compare JustCall and Outreach 
At a Glance
Market Segments
Small-Business (61.0% of reviews)
Mid-Market (59.7% of reviews)
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Contact Us
JustCall
Star Rating
(2,382)4.3 out of 5
Market Segments
Small-Business (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 8 pricing plansOutreach
Star Rating
(3,565)4.3 out of 5
Market Segments
Mid-Market (59.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about OutreachSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that JustCall excels in user-friendliness, with many users highlighting its intuitive interface that allows for easy navigation and quick understanding of features. This ease of use is a significant advantage for teams looking to minimize training time.
- Users say that Outreach provides robust automation capabilities, particularly in handling repetitive sales tasks. Reviewers appreciate how it integrates seamlessly with CRM solutions, enhancing data management and streamlining workflows.
- According to verified reviews, JustCall shines in its communication management, allowing users to handle calls and messages from a single platform. This feature is particularly praised for saving time and improving organization, making it a favorite among customer support teams.
- Reviewers mention that Outreach's AI-driven insights, such as sentiment analysis, significantly enhance sales engagement strategies. Users find these features valuable for understanding customer interactions and improving follow-up processes.
- G2 reviewers highlight that JustCall's real-time support is a standout feature, with many users expressing appreciation for the immediate assistance available when issues arise. This level of support can be crucial for teams that rely heavily on communication tools.
- Users report that while Outreach has a strong feature set, some find its setup process to be more complex compared to JustCall, which is noted for its straightforward implementation. This difference can impact teams looking for a quick start with minimal configuration challenges.
Pricing
Entry-Level Pricing
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
Business phone system with CRM integrations
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
Outreach
Future Outreach Customers
Contact Us
- Sales engagement
- Opportuntity management
- Mutual success plans
Free Trial
JustCall
Free Trial is available
Outreach
No trial information availableRatings
Meets Requirements
8.6
2,152
8.7
2,697
Ease of Use
8.8
2,200
8.3
2,714
Ease of Setup
8.7
1,926
7.7
875
Ease of Admin
8.6
732
7.8
775
Quality of Support
8.3
1,994
8.3
2,445
Has the product been a good partner in doing business?
8.6
731
8.5
761
Product Direction (% positive)
8.7
2,142
8.4
2,525
Features by Category
Ticket and Case Management
8.1
150
Not enough data
8.0
150
Not enough data
7.9
145
Not enough data
7.6
146
Not enough data
7.5
135
Not enough data
8.0
140
Not enough data
7.6
133
Not enough data
8.0
143
Not enough data
Generative AI
7.5
105
Not enough data
7.7
36
Not enough data
Agentic AI - Help Desk
7.5
10
Not enough data
6.2
10
Not enough data
7.3
10
Not enough data
Communication Channels
7.7
135
Not enough data
7.7
132
Not enough data
7.9
142
Not enough data
7.2
129
Not enough data
8.5
141
Not enough data
Platform
7.9
145
Not enough data
7.8
286
Not enough data
8.4
149
Not enough data
8.3
150
Not enough data
8.1
148
Not enough data
8.4
148
Not enough data
Lead Facilitation
Feature Not Available
Feature Not Available
Feature Not Available
7.5
34
7.5
54
8.1
36
7.9
56
8.1
38
Organization
Feature Not Available
7.9
33
Feature Not Available
8.0
35
Feature Not Available
8.1
33
Performance Analysis
7.8
55
7.4
38
8.0
56
8.3
41
Sales Analysis
Feature Not Available
7.3
37
Feature Not Available
7.8
38
Generative AI
7.3
56
7.8
26
Feature Not Available
7.6
24
Agentic AI - AI Sales Assistant
7.5
12
Not enough data
7.0
11
Not enough data
6.5
10
Not enough data
7.9
13
Not enough data
7.4
12
Not enough data
7.1
13
6.3
5
8.2
11
Not enough data
Integrated Workflows
Not enough data
8.8
1014
|
Verified
Not enough data
9.1
1070
|
Verified
Not enough data
8.4
878
|
Verified
Not enough data
8.2
799
|
Verified
Not enough data
8.5
1015
|
Verified
Not enough data
8.6
401
Not enough data
8.2
348
Repeatability and Reportability
Not enough data
8.4
863
|
Verified
Not enough data
8.6
964
|
Verified
Not enough data
8.5
930
|
Verified
Not enough data
7.8
770
|
Verified
Not enough data
7.0
314
AI and Automation
Not enough data
7.8
343
Not enough data
7.3
308
Not enough data
7.7
346
Not enough data
7.3
298
Not enough data
7.0
292
Generative AI
Not enough data
6.7
138
Agentic AI - Sales Engagement
Not enough data
6.4
26
Not enough data
7.2
26
Not enough data
7.6
26
Not enough data
6.3
26
Not enough data
6.7
26
Not enough data
6.8
26
Not enough data
6.9
25
Dialing Options
8.4
576
Not enough data
8.5
572
|
Verified
Not enough data
8.5
9
Not enough data
Agent Tools
7.9
540
|
Verified
Not enough data
8.1
561
|
Verified
Not enough data
9.0
582
|
Verified
Not enough data
Automation
8.1
544
|
Verified
Not enough data
8.1
542
|
Verified
Not enough data
8.0
544
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.6
11
Not enough data
8.8
14
Not enough data
AI Capabilities - Auto Dialer
8.1
9
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
Call Analytics
8.7
54
8.3
128
7.9
53
7.8
108
8.0
52
8.0
115
8.1
53
Feature Not Available
Artificial Intelligence - Conversation Intelligence
8.1
53
Feature Not Available
8.2
53
7.7
95
Not enough data
Not enough data
Generative AI
Feature Not Available
7.5
40
Agentic AI - Conversation Intelligence
7.7
5
6.0
7
7.7
5
6.4
7
7.8
6
6.0
7
8.0
5
5.7
7
7.0
5
5.7
7
7.3
5
5.5
7
8.1
6
6.0
7
Text Messaging
8.4
321
Not enough data
8.7
335
Not enough data
8.4
327
Not enough data
8.0
311
Not enough data
7.2
302
Not enough data
8.0
319
Not enough data
8.1
314
Not enough data
8.3
320
Not enough data
SMS Platform
8.0
312
Not enough data
8.2
318
Not enough data
7.2
309
Not enough data
7.1
307
Not enough data
7.2
295
Not enough data
8.1
306
Not enough data
Agentic AI - SMS Marketing
8.2
11
Not enough data
8.5
12
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.6
12
Not enough data
Channels
8.0
351
Not enough data
7.8
351
Not enough data
6.9
352
Not enough data
Design
7.8
352
Not enough data
7.3
358
Not enough data
8.1
365
Not enough data
8.1
358
Not enough data
8.3
352
Not enough data
Generative AI
7.4
139
Not enough data
Feature Not Available
Not enough data
Quality Assurance
8.0
67
Not enough data
7.9
62
Not enough data
8.0
60
Not enough data
Engagement
8.0
65
Not enough data
8.1
68
Not enough data
7.5
63
Not enough data
Performance
8.7
66
Not enough data
8.6
63
Not enough data
Generative AI
7.5
63
Not enough data
7.7
60
Not enough data
Channels
8.7
503
|
Verified
Not enough data
7.4
454
Not enough data
7.6
436
Not enough data
8.4
494
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.1
493
|
Verified
Not enough data
8.1
478
|
Verified
Not enough data
8.0
485
|
Verified
Not enough data
7.9
415
Not enough data
8.0
450
|
Verified
Not enough data
8.2
463
|
Verified
Not enough data
8.0
446
|
Verified
Not enough data
8.0
445
|
Verified
Not enough data
Agentic AI - Contact Center
7.2
6
Not enough data
8.6
7
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
Administrative
8.3
483
|
Verified
Not enough data
8.4
484
|
Verified
Not enough data
8.4
520
|
Verified
Not enough data
8.7
459
|
Verified
Not enough data
7.9
463
Not enough data
Responses
7.8
33
Not enough data
8.0
32
Not enough data
8.4
32
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
7.5
31
Not enough data
7.2
30
Not enough data
Feature Not Available
Not enough data
7.6
31
Not enough data
Platform
7.9
32
Not enough data
8.3
33
Not enough data
7.9
33
Not enough data
Autonomy - AI Agents
7.6
30
Not enough data
Feature Not Available
Not enough data
7.5
32
Not enough data
7.7
31
Not enough data
Generative AI
7.6
31
Not enough data
7.3
32
Not enough data
Workforce Management
8.4
87
Not enough data
8.0
84
Not enough data
7.8
88
Not enough data
7.6
83
Not enough data
8.3
91
Not enough data
Administration
7.9
84
Not enough data
8.1
86
Not enough data
8.4
88
Not enough data
7.6
78
Not enough data
7.9
89
Not enough data
Revenue Sourcing and Forecasting
Not enough data
7.4
51
Not enough data
7.9
60
Not enough data
8.3
79
Not enough data
8.1
53
Not enough data
7.9
59
Not enough data
8.0
21
Not enough data
8.0
22
CRM Data Enrichment
Not enough data
8.7
92
Not enough data
8.7
101
Not enough data
8.2
74
Not enough data
Feature Not Available
Not enough data
8.2
22
Account Management
Not enough data
7.8
69
Not enough data
7.8
70
Not enough data
8.0
70
Not enough data
8.5
81
Not enough data
7.8
24
Not enough data
8.1
21
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.4
282
Not enough data
8.2
287
Not enough data
7.9
291
Not enough data
8.3
295
Not enough data
8.1
289
Not enough data
7.8
282
Not enough data
8.1
284
Not enough data
Generative AI
6.9
99
Not enough data
Workforce Management
8.5
284
Not enough data
8.4
285
Not enough data
Call Center Infrastructure (CCI)
8.1
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
Administrative
8.8
292
Not enough data
8.4
290
Not enough data
Generative AI
7.5
35
Not enough data
7.7
36
Not enough data
7.6
35
Not enough data
Communication
8.0
201
Not enough data
8.2
203
Not enough data
7.7
191
Not enough data
8.1
191
Not enough data
7.5
193
Not enough data
Internal Use
7.8
286
Not enough data
8.0
198
Not enough data
7.9
194
Not enough data
7.9
190
Not enough data
8.2
195
Not enough data
8.2
196
Not enough data
Generative AI
7.2
36
Not enough data
Self-Service Experience
8.2
165
Not enough data
7.9
170
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
165
Not enough data
Self-Service Platform
7.9
167
Not enough data
8.1
166
Not enough data
7.4
165
Not enough data
8.5
166
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
55
Not enough data
Generative AI
7.2
72
Not enough data
7.3
73
Not enough data
Generative AI
7.3
127
Not enough data
7.4
126
Not enough data
Feature Not Available
Not enough data
Monitoring
8.4
136
Not enough data
8.0
135
Not enough data
Feature Not Available
Not enough data
7.6
129
Not enough data
7.3
127
Not enough data
Activity Monitoring - Employee Monitoring
8.8
144
Not enough data
7.5
127
Not enough data
6.7
130
Not enough data
7.3
132
Not enough data
Feedback
8.0
131
Not enough data
Productivity Analytics - Employee Monitoring
8.1
59
Not enough data
8.4
59
Not enough data
7.9
58
Not enough data
7.6
58
Not enough data
Basic Communication - Cloud PBX
8.5
42
Not enough data
8.6
43
Not enough data
8.6
39
Not enough data
8.5
39
Not enough data
8.6
42
Not enough data
8.7
39
Not enough data
Advanced Features - Cloud PBX
8.5
38
Not enough data
8.5
40
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - VoIP Providers
7.8
9
Not enough data
7.8
10
Not enough data
7.8
9
Not enough data
7.7
10
Not enough data
6.7
7
Not enough data
6.4
7
Not enough data
Basic Communication
9.0
320
|
Verified
Not enough data
5.9
262
Not enough data
7.7
280
Not enough data
Feature Not Available
Not enough data
7.0
271
|
Verified
Not enough data
7.6
269
|
Verified
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
6.0
5
Not enough data
6.3
5
Not enough data
Access
7.8
270
|
Verified
Not enough data
8.2
294
Not enough data
8.1
286
Not enough data
Advanced Features
7.1
267
Not enough data
7.0
254
|
Verified
Not enough data
8.8
306
|
Verified
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
7.5
192
Not enough data
8.2
233
|
Verified
Not enough data
6.9
164
|
Verified
Not enough data
8.3
244
|
Verified
Personalization
Not enough data
8.3
262
|
Verified
Not enough data
7.8
269
|
Verified
Not enough data
8.2
321
|
Verified
Not enough data
8.1
226
|
Verified
Administrative
Not enough data
8.7
305
|
Verified
Not enough data
8.4
257
|
Verified
Not enough data
8.5
263
Agentic AI - Email Tracking
Not enough data
7.3
16
Not enough data
7.2
18
Not enough data
7.9
17
Not enough data
6.4
16
Not enough data
6.4
16
Not enough data
6.3
16
Not enough data
6.5
16
Analytics
Not enough data
8.8
1439
Not enough data
8.4
1379
Not enough data
Feature Not Available
Customizations
Not enough data
8.8
1405
Not enough data
8.9
1432
Not enough data
8.5
1404
Not enough data
8.3
1055
Not enough data
9.0
1447
Generative AI
Not enough data
6.8
162
Agentic AI - Sales Analytics
Not enough data
6.7
8
Not enough data
7.9
8
Not enough data
6.4
7
Not enough data
6.4
7
Not enough data
6.4
7
Data Sourcing
Not enough data
7.7
157
Not enough data
7.9
173
Not enough data
Feature Not Available
Not enough data
8.1
187
Not enough data
7.6
167
Predictive Analytics
Not enough data
7.3
140
Not enough data
7.4
134
Not enough data
7.0
125
Not enough data
7.3
133
Sales Management
Not enough data
7.9
147
Not enough data
Feature Not Available
Not enough data
7.8
162
Not enough data
8.8
188
Agentic AI - Outbound Call Tracking
7.6
24
5.2
10
7.5
23
5.5
10
Calling
9.0
657
8.5
813
8.1
589
7.9
906
8.6
624
8.4
1032
8.7
625
8.8
1089
7.8
27
5.8
15
Contacts
8.2
606
8.6
1145
8.0
590
8.0
984
7.9
586
8.4
1066
Insights
8.4
619
8.3
1092
|
Verified
8.2
613
8.4
1051
8.0
587
7.7
593
7.1
547
9.1
1191
7.3
540
8.1
1035
7.8
25
6.9
14
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.3
197
|
Verified
Not enough data
8.2
196
|
Verified
Not enough data
8.2
179
|
Verified
Not enough data
8.0
142
|
Verified
Feedback
Not enough data
8.3
165
|
Verified
Not enough data
8.1
162
|
Verified
Not enough data
8.1
141
Not enough data
8.3
174
|
Verified
Not enough data
8.4
192
|
Verified
Not enough data
8.3
191
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
6.7
21
Agentic AI - Audio Conferencing
8.1
6
Not enough data
7.8
6
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.1
22
Not enough data
7.8
24
Not enough data
7.9
21
Not enough data
7.5
23
Not enough data
7.7
26
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.9
23
Not enough data
7.8
23
Not enough data
8.3
24
Not enough data
8.3
31
Not enough data
Automation
8.6
33
Not enough data
8.0
23
Not enough data
8.7
24
Not enough data
Autonomy
7.9
21
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
8.2
23
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
JustCall and Outreach are categorized as Conversation Intelligence, AI Sales Assistant, and Outbound Call Tracking
Unique Categories
JustCall is categorized as AI Customer Support Agents, Cloud PBX Platforms, Digital Customer Service Platforms, AI Agents For Business Operations, Contact Center Quality Assurance, Customer Communications Management, SMS Marketing, Speech Analytics, Auto Dialer, Audio Conferencing, Live Chat, VoIP Providers, Employee Monitoring, Help Desk, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Customer Self-Service, and AI Voice Assistants
Outreach is categorized as Revenue Operations & Intelligence (RO&I), AI SDRs, Sales Engagement, Sales Coaching, Sales Analytics, Email Tracking, Sales Performance Management, and Revenue AI Platforms
Reviews
Reviewers' Company Size
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Outreach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.3%
Financial Services
6.4%
Real Estate
6.0%
Information Technology and Services
5.7%
Marketing and Advertising
5.3%
Other
66.3%
Computer Software
37.0%
Information Technology and Services
18.2%
Marketing and Advertising
7.2%
Internet
6.3%
Financial Services
3.1%
Other
28.2%
Discussions
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
What is the reason you can not copy and paste in the texting portion?
2 Comments
HD
use the control - C for copy and control - V for paste that is what I do!Read more
Can someone recommend an auto dialer that works well with outreach?
2 Comments
KG
ring centralRead more
Can I use this for Sales Development?
2 Comments
SK
Definitely...tons of features for SD...email tracking, templates, sequences, etcRead more
What are the other best ways Outreach can be used in?
2 Comments
IS
We also used it for hiring workflow.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
