Compare PagerDuty and TeamViewer 
Featured Products
At a Glance
Market Segments
Mid-Market (43.3% of reviews)
Small-Business (43.2% of reviews)
Entry-Level Pricing
Free Trial 5 Users Per Month
Starting at $24.90
PagerDuty
Star Rating
(916)4.5 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 5 Users Per Month
Free Trial is available
Browse all 4 pricing plansTeamViewer
Star Rating
(3,775)4.5 out of 5
Market Segments
Small-Business (43.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that TeamViewer excels in ease of implementation, with many users highlighting its straightforward onboarding process. One user noted that even non-technical individuals find it simple to get started, making it a versatile choice for various operating systems and devices.
- Users say that PagerDuty stands out for its robust on-call scheduling and mobile app features. Reviewers appreciate how the scheduling engine can handle complex rotations and last-minute changes seamlessly, which is crucial for teams managing incidents across different time zones.
- According to verified reviews, both products receive high marks for meeting user requirements, but TeamViewer's user-friendly interface gives it an edge in day-to-day usability. Users have praised its virtual communication capabilities, which enhance collaboration and productivity.
- Reviewers mention that while PagerDuty offers excellent alert management, some users find the initial setup to be more challenging compared to TeamViewer. This can be a consideration for teams looking for a quick and easy implementation.
- Users highlight that TeamViewer provides a high-quality support experience, although PagerDuty's support is also well-regarded. TeamViewer users appreciate the responsive assistance they receive, which helps them navigate any issues quickly.
- G2 reviewers note that both products are well-integrated with other tools, but PagerDuty's integration capabilities with monitoring tools like AWS and Datadog are particularly praised. This makes it a strong choice for teams needing comprehensive monitoring across multiple platforms.
Pricing
Entry-Level Pricing
PagerDuty
Free
Free Trial
5 Users Per Month
Start with on-call and incident response for small teams.
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
TeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
PagerDuty
Free Trial is available
TeamViewer
Free Trial is available
Ratings
Meets Requirements
9.1
789
9.1
2,998
Ease of Use
8.6
796
9.1
3,180
Ease of Setup
8.3
422
9.1
945
Ease of Admin
8.5
409
8.9
681
Quality of Support
8.9
600
8.6
2,573
Has the product been a good partner in doing business?
8.9
347
8.6
637
Product Direction (% positive)
8.4
786
8.7
2,892
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Feature Not Available
Not enough data
9.6
49
Not enough data
9.5
47
Not enough data
Administration
9.8
49
Not enough data
9.6
49
Not enough data
9.7
49
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
9.8
47
Not enough data
Functionality
9.6
48
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
Agentic AI - Workload Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.4
54
Not enough data
9.2
12
Not enough data
9.4
11
Monitoring and Management
Not enough data
9.2
53
Not enough data
9.3
53
Not enough data
9.1
55
Not enough data
9.2
54
Not enough data
9.2
12
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.8
13
Service Management
Not enough data
9.5
54
Not enough data
9.3
12
Not enough data
8.5
12
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
8.7
13
Not enough data
9.0
13
Not enough data
9.0
13
Not enough data
8.7
13
Not enough data
9.0
13
Not enough data
9.0
13
Not enough data
9.2
14
Presenter Tools
Not enough data
8.9
866
Not enough data
8.5
788
Not enough data
9.1
940
|
Verified
Not enough data
8.8
837
|
Verified
Conferencing Options
Not enough data
8.7
798
|
Verified
Not enough data
8.7
811
|
Verified
Not enough data
8.7
794
|
Verified
Application Tools
Not enough data
8.9
873
|
Verified
Not enough data
8.9
828
|
Verified
Not enough data
8.7
809
|
Verified
Agentic AI - Screen Sharing
Not enough data
8.0
41
Scope
Not enough data
10.0
6
Not enough data
10.0
6
Security
Not enough data
10.0
6
Not enough data
9.4
6
Not enough data
9.7
6
Management
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
10.0
6
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.4
20
Not enough data
9.4
19
Not enough data
9.2
21
Not enough data
9.3
21
Monitoring - Network Monitoring
Not enough data
8.8
11
Not enough data
9.4
11
Not enough data
9.5
11
Management
Not enough data
9.3
20
Not enough data
9.4
20
Not enough data
9.3
21
Analytics - Network Monitoring
Not enough data
9.1
11
Not enough data
8.9
11
Security - Network Monitoring
Not enough data
9.4
11
Not enough data
9.2
11
Not enough data
9.2
11
Network Performance - Network Monitoring
Not enough data
9.1
11
Not enough data
9.5
11
AI Automation - Network Monitoring
Not enough data
9.3
10
Not enough data
9.4
11
Not enough data
9.4
11
Agentic AI - Network Monitoring
Not enough data
9.3
10
Not enough data
9.7
10
Not enough data
9.7
10
Not enough data
9.7
10
Not enough data
9.5
10
Not enough data
9.5
10
Not enough data
9.3
10
Monitoring
9.2
151
Not enough data
9.5
168
|
Verified
Not enough data
9.2
157
|
Verified
Not enough data
7.8
15
Not enough data
Management Tools
9.2
155
|
Verified
Not enough data
9.1
183
Not enough data
9.0
173
|
Verified
Not enough data
Generative AI
8.0
42
Not enough data
8.1
42
Not enough data
Agentic AI - Incident Management
7.6
9
Not enough data
7.8
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.7
9
Not enough data
8.3
9
Not enough data
Functionality
9.7
34
Not enough data
9.5
34
Not enough data
9.7
35
Not enough data
Issue Resolution
9.6
35
Not enough data
9.6
34
Not enough data
9.8
35
Not enough data
Management
9.6
36
Not enough data
9.7
36
Not enough data
9.6
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
8.3
26
Not enough data
8.3
26
Not enough data
8.3
25
Not enough data
7.3
24
Not enough data
8.3
26
Generative AI
Not enough data
7.8
19
Not enough data
7.7
19
Agentic AI - IT Asset Management
Not enough data
7.9
14
Not enough data
7.9
14
Not enough data
8.1
14
Not enough data
7.6
14
Not enough data
7.7
14
Not enough data
8.1
15
Not enough data
7.7
14
Management
Not enough data
9.1
25
Not enough data
8.6
25
Not enough data
8.3
20
Not enough data
7.5
22
ServiceNow Apps
9.6
41
9.3
131
9.6
41
9.3
132
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.2
559
Not enough data
9.1
544
Not enough data
8.9
487
Not enough data
9.0
520
Not enough data
8.9
499
Not enough data
9.0
505
Maintenance
Not enough data
9.0
502
Not enough data
8.9
468
Communication
Not enough data
9.0
499
Not enough data
8.6
443
Not enough data
8.7
447
Not enough data
8.8
467
Security
Not enough data
9.0
464
Not enough data
9.0
465
Device Support
Not enough data
8.9
494
Not enough data
9.1
504
Not enough data
9.1
506
Performance
Not enough data
8.9
473
Remote Support
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
9.3
5
Hardware Integration
Not enough data
10.0
5
Not enough data
9.7
5
Not enough data
10.0
5
Content
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
9.7
5
Administration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.4
24
Security
Not enough data
9.3
23
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Generative AI
8.5
28
Not enough data
Agentic AI - IT Alerting
7.9
7
Not enough data
7.4
7
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation Support - Runbook Automation
9.0
8
Not enough data
8.3
7
Not enough data
7.3
8
Not enough data
8.6
7
Not enough data
Error Management - Runbook Automation
8.6
6
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
Customization - Runbook Automation
7.5
6
Not enough data
8.1
6
Not enough data
8.9
6
Not enough data
Compliance and Reporting - Runbook Automation
8.6
6
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
Performance - Runbook Automation
8.3
7
Not enough data
8.8
7
Not enough data
8.3
6
Not enough data
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.8
30
Operating System
Not enough data
9.5
32
Not enough data
9.1
30
Not enough data
8.9
32
Management
Not enough data
8.8
31
Not enough data
8.5
31
Not enough data
9.0
29
Not enough data
8.6
29
Not enough data
8.8
31
Security
Not enough data
8.7
30
Not enough data
8.9
33
Agentic AI - Mobile Device Management (MDM)
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Analysis
Not enough data
8.9
18
Platform
Not enough data
9.3
20
Not enough data
9.0
17
Not enough data
9.1
17
Not enough data
8.8
17
Not enough data
9.5
17
Security
Not enough data
9.2
17
Not enough data
9.4
16
Not enough data
9.2
15
Not enough data
9.7
15
Not enough data
9.1
15
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.8
1395
Not enough data
8.7
1307
Not enough data
8.6
1302
Not enough data
8.6
1282
Not enough data
8.7
1320
Not enough data
8.7
1394
Not enough data
8.9
1460
Platform
Not enough data
8.9
1410
Not enough data
8.7
1366
Not enough data
8.7
1332
Not enough data
9.1
1502
Security
Not enough data
8.6
1193
Not enough data
8.8
1340
Not enough data
8.7
1284
Categories
Categories
Shared Categories
PagerDuty and TeamViewer are categorized as ServiceNow Store Apps
Unique Categories
PagerDuty is categorized as AIOps Platforms, Incident Management, IT Alerting, Workload Automation, and Runbook Automation
TeamViewer is categorized as Screen Sharing, Mobile Device Management (MDM), Enterprise IT Management, SAP Store, IT Asset Management, AWS Marketplace, Remote Support, Remote Desktop, Remote Monitoring & Management (RMM), Remote Video Support, AR Collaboration Tools, Unified Endpoint Management (UEM), Co-Browsing, Network Monitoring, and Endpoint Management
Reviews
Reviewers' Company Size
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.6%
Computer Software
21.4%
Financial Services
5.6%
Internet
5.4%
Retail
3.7%
Other
41.3%
Information Technology and Services
16.3%
Computer Software
10.6%
Marketing and Advertising
4.1%
Telecommunications
3.2%
Consumer Services
3.0%
Other
62.8%
Alternatives
Discussions
What is PagerDuty used for?
2 Comments
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
How can we do better?
1 Comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
How much does PagerDuty cost?
1 Comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
Can i access the mobile phone devices through remote desktop ?
5 Comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
Somewhat expensive licenses?
4 Comments
G2
You may logon to your teamviewer account on the teamviewer website to manage your licenses, there you will see an overview of available licenses, used...Read more
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