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At a Glance
Market Segments
Mid-Market (43.3% of reviews)
Small-Business (43.4% of reviews)
Entry-Level Pricing
Free Trial 5 Users Per Month
Starting at $24.90
PagerDuty
Star Rating
(914)4.5 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 5 Users Per Month
Free Trial is available
Browse all 4 pricing plansTeamViewer
Star Rating
(3,710)4.5 out of 5
Market Segments
Small-Business (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamViewer excels in "Remote Access" capabilities, allowing seamless connections to devices across various platforms, which is particularly beneficial for IT support teams. In contrast, PagerDuty's strength lies in its "Incident Response" features, providing robust ticketing and alerting systems that help teams manage incidents effectively.
- Reviewers mention that TeamViewer's "Screen Sharing" and "File Sharing" functionalities are user-friendly and reliable, making it a preferred choice for collaborative work. On the other hand, users on G2 highlight PagerDuty's "Timely Alerts" and "Ticket Accuracy" as critical features that enhance operational efficiency during critical incidents.
- G2 users appreciate TeamViewer's "Multi-Monitor Support," which allows users to manage multiple screens effortlessly, enhancing productivity during remote sessions. Conversely, reviewers say that PagerDuty's "Job Scheduling" and "API Integrations" provide flexibility and automation that are essential for modern DevOps environments.
- Users say that TeamViewer's "Unattended Remote Access" feature is particularly useful for IT professionals who need to manage devices without user intervention. In contrast, reviewers mention that PagerDuty's "Proactive Identification" and "Root Cause Identification" capabilities are vital for minimizing downtime and improving service reliability.
- Reviewers mention that TeamViewer's "Real-Time Assistance" is a standout feature, allowing for immediate support during remote sessions. However, users report that PagerDuty's "Service Management" tools, including "Compliance Standards Adherence," are crucial for organizations that need to maintain regulatory compliance.
- Users on G2 highlight TeamViewer's "Ease of Use" and "Ease of Setup," making it accessible for users with varying technical skills. In contrast, reviewers say that while PagerDuty has a steeper learning curve, its "Workflow Management" and "Error Alerts" features ultimately provide a more powerful solution for incident management.
Pricing
Entry-Level Pricing
PagerDuty
Free
Free Trial
5 Users Per Month
Start with on-call and incident response for small teams.
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
TeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
PagerDuty
Free Trial is available
TeamViewer
Free Trial is available
Ratings
Meets Requirements
9.1
786
9.1
2,980
Ease of Use
8.6
793
9.1
3,123
Ease of Setup
8.3
419
9.1
926
Ease of Admin
8.5
408
8.9
677
Quality of Support
8.9
597
8.7
2,558
Has the product been a good partner in doing business?
8.9
346
8.6
634
Product Direction (% positive)
8.4
783
8.7
2,874
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
9.7
49
Not enough data
9.6
49
Not enough data
9.5
47
Not enough data
Administration
9.8
49
Not enough data
9.6
49
Not enough data
9.7
49
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
9.8
47
Not enough data
Functionality
9.6
48
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
Agentic AI - Workload Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.4
50
Not enough data
8.6
7
Not enough data
8.9
6
Monitoring and Management
Not enough data
9.2
49
Not enough data
9.2
49
Not enough data
9.0
50
Not enough data
9.1
50
Not enough data
8.6
7
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
7.9
7
Service Management
Not enough data
9.4
50
Not enough data
8.8
7
Not enough data
7.6
7
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
8.5
8
Presenter Tools
Not enough data
8.9
863
Not enough data
8.5
786
Not enough data
9.1
935
|
Verified
Not enough data
8.8
834
|
Verified
Conferencing Options
Not enough data
8.7
797
|
Verified
Not enough data
8.7
809
|
Verified
Not enough data
8.7
792
|
Verified
Application Tools
Not enough data
8.8
870
|
Verified
Not enough data
8.9
825
|
Verified
Not enough data
8.7
807
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.9
38
Scope
Not enough data
10.0
5
Not enough data
10.0
5
Security
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Management
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.3
16
Not enough data
9.2
15
Not enough data
9.0
17
Not enough data
9.1
17
Monitoring - Network Monitoring
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
9.3
7
Management
Not enough data
9.2
16
Not enough data
9.3
16
Not enough data
9.1
17
Analytics - Network Monitoring
Not enough data
8.6
7
Not enough data
8.6
7
Security - Network Monitoring
Not enough data
9.0
7
Not enough data
9.3
7
Not enough data
8.8
7
Network Performance - Network Monitoring
Not enough data
8.6
7
Not enough data
9.3
7
AI Automation - Network Monitoring
Not enough data
8.9
6
Not enough data
9.0
7
Not enough data
9.0
7
Agentic AI - Network Monitoring
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.9
6
Monitoring
9.2
149
|
Verified
Not enough data
9.5
165
|
Verified
Not enough data
9.2
157
|
Verified
Not enough data
7.8
15
Not enough data
Management Tools
9.2
153
|
Verified
Not enough data
9.1
182
Not enough data
9.0
171
|
Verified
Not enough data
Generative AI
8.0
42
Not enough data
8.1
42
Not enough data
Agentic AI - Incident Management
7.6
9
Not enough data
7.8
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.7
9
Not enough data
8.3
9
Not enough data
Functionality
9.7
34
Not enough data
9.5
34
Not enough data
9.7
35
Not enough data
Issue Resolution
9.6
35
Not enough data
9.6
34
Not enough data
9.8
35
Not enough data
Management
9.6
36
Not enough data
9.7
36
Not enough data
9.6
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
8.4
27
Not enough data
8.4
27
Not enough data
8.4
26
Not enough data
7.4
25
Not enough data
8.4
27
Generative AI
Not enough data
7.9
20
Not enough data
7.8
20
Agentic AI - IT Asset Management
Not enough data
8.0
15
Not enough data
8.0
15
Not enough data
8.2
15
Not enough data
7.8
15
Not enough data
7.9
15
Not enough data
8.1
15
Not enough data
7.9
15
Management
Not enough data
9.1
26
Not enough data
8.7
26
Not enough data
8.3
21
Not enough data
7.6
23
ServiceNow Apps
9.6
41
9.3
132
9.6
41
9.3
133
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.2
548
Not enough data
9.1
540
Not enough data
8.9
490
Not enough data
9.0
516
Not enough data
8.9
501
Not enough data
9.0
508
Maintenance
Not enough data
9.0
504
Not enough data
8.9
470
Communication
Not enough data
9.0
501
Not enough data
8.6
446
Not enough data
8.7
449
Not enough data
8.8
471
Security
Not enough data
9.0
463
Not enough data
9.0
468
Device Support
Not enough data
8.9
496
Not enough data
9.1
503
Not enough data
9.1
503
Performance
Not enough data
9.0
475
Administration
Not enough data
9.2
22
Not enough data
9.1
21
Not enough data
9.3
22
Security
Not enough data
9.2
21
Not enough data
8.9
19
Generative AI
8.5
28
Not enough data
Agentic AI - IT Alerting
7.9
7
Not enough data
7.4
7
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
Automation Support - Runbook Automation
8.8
7
Not enough data
8.3
7
Not enough data
7.6
7
Not enough data
8.3
6
Not enough data
Error Management - Runbook Automation
8.6
6
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
Customization - Runbook Automation
7.5
6
Not enough data
8.1
6
Not enough data
8.9
6
Not enough data
Compliance and Reporting - Runbook Automation
8.6
6
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
Performance - Runbook Automation
8.3
7
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.7
29
Operating System
Not enough data
9.5
31
Not enough data
9.1
29
Not enough data
8.8
31
Management
Not enough data
8.8
30
Not enough data
8.5
30
Not enough data
9.0
28
Not enough data
8.5
28
Not enough data
8.8
30
Security
Not enough data
8.7
29
Not enough data
8.9
31
Agentic AI - Mobile Device Management (MDM)
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Analysis
Not enough data
8.9
18
Platform
Not enough data
9.2
19
Not enough data
9.0
17
Not enough data
9.1
17
Not enough data
8.8
17
Not enough data
9.5
17
Security
Not enough data
9.2
17
Not enough data
9.3
15
Not enough data
9.2
15
Not enough data
9.7
15
Not enough data
9.1
15
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.8
1394
Not enough data
8.7
1305
Not enough data
8.6
1301
Not enough data
8.6
1282
Not enough data
8.7
1319
Not enough data
8.7
1392
Not enough data
8.9
1459
Platform
Not enough data
8.9
1407
Not enough data
8.7
1366
Not enough data
8.7
1331
Not enough data
9.1
1494
Security
Not enough data
8.6
1193
Not enough data
8.8
1339
Not enough data
8.7
1282
Categories
Categories
Shared Categories
PagerDuty and TeamViewer are categorized as ServiceNow Store Apps
Unique Categories
PagerDuty is categorized as AIOps Platforms, Incident Management, IT Alerting, Workload Automation, and Runbook Automation
Reviews
Reviewers' Company Size
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.7%
Computer Software
21.5%
Financial Services
5.6%
Internet
5.4%
Retail
3.7%
Other
41.1%
Information Technology and Services
16.4%
Computer Software
10.4%
Marketing and Advertising
4.2%
Consumer Services
3.1%
Telecommunications
3.1%
Other
62.7%
Alternatives
Discussions
What is PagerDuty used for?
2 Comments
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
How can we do better?
1 Comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
How much does PagerDuty cost?
1 Comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
Can i access the mobile phone devices through remote desktop ?
5 Comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
Somewhat expensive licenses?
4 Comments
G2
You may logon to your teamviewer account on the teamviewer website to manage your licenses, there you will see an overview of available licenses, used...Read more
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