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At a Glance
Market Segments
Small-Business (81.3% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
$15.00
Free
Kommo
Star Rating
(35)3.8 out of 5
Market Segments
Small-Business (81.3% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00
Free Trial is available
Browse all 3 pricing plansZoho CRM
Star Rating
(2,863)4.1 out of 5
Market Segments
Small-Business (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho CRM excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Kommo. Users appreciate its powerful automation and affordable pricing, making it a popular choice for small and growing businesses.
- According to verified reviews, Zoho CRM's implementation process is praised for being intuitive and straightforward, with users highlighting the onboarding wizard that helps new users get started quickly. In contrast, Kommo, while noted for its ease of use, has fewer recent reviews, which may indicate less current user experience feedback.
- Users say that Zoho CRM offers a comprehensive suite of features, including reporting and integration with other Zoho apps, which enhances its functionality. Kommo, on the other hand, is recognized for its versatility and numerous connections to different programs, but it may not match the depth of features available in Zoho CRM.
- Reviewers mention that while both platforms provide good support, Zoho CRM's support quality is slightly lower than Kommo's. Users of Kommo appreciate its customizable contact settings that streamline the sales process, indicating a strong focus on user needs.
- G2 reviewers highlight that Zoho CRM's user interface is designed for efficiency, with features like task management and pipeline management receiving high marks. In comparison, Kommo is noted for its organized layout, making it easy for users with no prior experience to navigate the system.
- According to recent user feedback, Zoho CRM's ability to meet diverse business requirements is a strong point, with users noting its flexibility. Meanwhile, Kommo's focus on ease of use and customization is appealing, but it may not cater to the same breadth of business needs as Zoho CRM.
Pricing
Entry-Level Pricing
Kommo
Basic
$15.00
Designed to boost the effectiveness of small sales teams
- Lead & Contact Management
- Custom sales pipeline(s)
- Lists & product catalogs
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Kommo
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
7.9
28
8.4
2,435
Ease of Use
8.2
29
8.3
2,450
Ease of Setup
7.6
16
8.0
1,219
Ease of Admin
8.7
15
8.0
1,014
Quality of Support
8.3
26
7.6
2,228
Has the product been a good partner in doing business?
8.0
15
8.0
990
Product Direction (% positive)
7.8
27
8.0
2,370
Features by Category
Sales Force Automation
8.2
23
|
Verified
8.5
1629
|
Verified
Feature Not Available
8.3
874
|
Verified
7.9
23
|
Verified
8.2
1549
|
Verified
7.7
23
|
Verified
8.2
1624
|
Verified
7.3
20
7.8
1186
|
Verified
7.9
21
|
Verified
8.4
667
|
Verified
6.1
19
|
Verified
7.9
1216
|
Verified
6.4
20
8.0
1207
|
Verified
7.7
19
|
Verified
8.2
1318
|
Verified
Marketing Automation
7.7
18
|
Verified
8.0
1337
|
Verified
7.6
19
7.9
1300
|
Verified
8.8
24
|
Verified
8.4
1525
|
Verified
Feature Not Available
7.9
1124
|
Verified
Customer Support
7.3
20
8.0
1199
|
Verified
6.9
18
7.9
1201
|
Verified
6.9
18
7.9
1234
|
Verified
7.0
16
7.8
1067
|
Verified
6.9
18
8.0
1110
|
Verified
Reporting & Analytics
7.1
23
|
Verified
8.2
1498
|
Verified
7.4
23
|
Verified
8.2
1552
|
Verified
7.2
20
|
Verified
8.1
1052
|
Verified
Mobile & Social
6.5
16
|
Verified
8.1
1080
|
Verified
7.0
15
|
Verified
8.0
1091
|
Verified
7.0
20
|
Verified
8.0
1197
|
Verified
Platform
7.7
15
|
Verified
8.1
857
|
Verified
7.9
15
|
Verified
8.1
830
|
Verified
7.6
15
|
Verified
8.4
859
|
Verified
8.2
11
|
Verified
8.1
649
|
Verified
6.8
11
7.8
549
|
Verified
6.8
10
8.1
719
|
Verified
8.1
14
|
Verified
8.4
840
|
Verified
6.8
10
8.1
662
|
Verified
Integration
7.3
14
|
Verified
8.3
651
|
Verified
7.4
13
|
Verified
8.1
635
|
Verified
7.7
10
|
Verified
8.0
599
|
Verified
Generative AI
6.3
5
8.2
179
Agentic AI - CRM
Not enough data
8.1
64
Not enough data
8.3
62
Not enough data
8.1
64
Not enough data
8.0
63
Not enough data
8.2
63
Not enough data
8.2
63
Not enough data
8.2
63
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
72
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
8.8
73
Organization
Not enough data
8.6
74
Not enough data
8.4
73
Not enough data
8.6
73
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
75
Sales Analysis
Not enough data
8.4
69
Not enough data
8.4
73
Generative AI
Not enough data
8.1
27
Not enough data
8.0
27
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
160
Not enough data
8.8
156
Not enough data
8.3
146
Not enough data
8.2
141
Not enough data
8.9
154
Not enough data
8.8
153
Not enough data
8.5
148
Repeatability and Reportability
Not enough data
8.4
145
Not enough data
8.6
150
Not enough data
8.5
143
Not enough data
8.2
138
Not enough data
7.9
121
AI and Automation
Not enough data
8.2
147
Not enough data
8.4
146
Not enough data
8.3
140
Not enough data
8.1
134
Not enough data
7.8
126
Generative AI
Not enough data
7.4
69
Agentic AI - Sales Engagement
Not enough data
7.8
27
Not enough data
7.7
25
Not enough data
7.9
26
Not enough data
7.8
25
Not enough data
7.6
26
Not enough data
7.9
26
Not enough data
8.0
25
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Platform Basics
Not enough data
8.4
97
Not enough data
8.6
92
Not enough data
8.5
96
Not enough data
8.3
88
Not enough data
8.8
55
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
Not enough data
8.9
78
Not enough data
8.6
75
Not enough data
8.5
75
Not enough data
8.7
76
Not enough data
8.6
74
Collaboration
Not enough data
8.7
75
Not enough data
8.5
77
Not enough data
8.9
79
Not enough data
8.9
82
Not enough data
8.7
76
Not enough data
8.6
74
Lead Monitoring
Not enough data
9.0
41
Not enough data
8.9
41
Not enough data
8.7
41
Agentic AI - Lead Capture
Not enough data
7.1
26
Not enough data
7.1
26
Data Capture
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.1
41
Not enough data
8.3
41
Analytics
Not enough data
9.1
41
Not enough data
8.8
41
Customization
Not enough data
8.7
40
Not enough data
8.5
40
Not enough data
8.8
41
Not enough data
8.7
41
Agentic AI - Lead Scoring
Not enough data
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Attribution
Not enough data
8.4
20
Not enough data
8.5
21
Not enough data
7.9
20
Discovery
Not enough data
8.6
21
Not enough data
8.3
20
Not enough data
8.2
21
Management
Not enough data
8.3
21
Not enough data
8.3
21
Platform
Not enough data
8.3
21
Not enough data
8.3
20
Agentic AI - Sales Performance Management
Not enough data
7.9
20
Not enough data
8.2
19
Not enough data
7.8
20
Incentives
Not enough data
8.2
153
|
Verified
Not enough data
8.3
160
|
Verified
Not enough data
8.0
152
|
Verified
Not enough data
8.4
161
|
Verified
Personalization
Not enough data
8.5
177
|
Verified
Not enough data
8.6
178
|
Verified
Not enough data
8.6
184
|
Verified
Not enough data
8.4
171
|
Verified
Administrative
Not enough data
8.5
169
|
Verified
Not enough data
8.5
173
|
Verified
Not enough data
8.3
161
Agentic AI - Email Tracking
Not enough data
7.6
29
Not enough data
7.4
28
Not enough data
7.5
29
Not enough data
6.9
28
Not enough data
6.9
29
Not enough data
7.4
29
Not enough data
7.5
28
Analytics
Not enough data
8.3
139
Not enough data
8.3
144
Not enough data
8.4
145
Customizations
Not enough data
8.7
149
Not enough data
8.8
146
Not enough data
8.7
147
Not enough data
8.7
143
Not enough data
8.6
148
Generative AI
Not enough data
7.6
59
Agentic AI - Sales Analytics
Not enough data
7.4
28
Not enough data
7.5
28
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
7.4
28
Data Sourcing
Not enough data
8.3
144
Not enough data
8.4
148
Not enough data
8.3
141
Not enough data
8.6
153
Not enough data
8.5
145
Predictive Analytics
Not enough data
8.5
145
Not enough data
8.3
137
Not enough data
8.0
123
Not enough data
8.2
129
Sales Management
Not enough data
8.5
152
Not enough data
8.3
130
Not enough data
8.5
143
Not enough data
8.8
150
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kommo and Zoho CRM are categorized as CRM
Unique Categories
Kommo has no unique categories
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Email Tracking, Sales Gamification, Sales Performance Management, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Kommo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
21.9%
Information Technology and Services
15.6%
Telecommunications
6.3%
Internet
6.3%
Education Management
6.3%
Other
43.8%
Information Technology and Services
16.1%
Computer Software
9.9%
Marketing and Advertising
8.9%
Real Estate
3.5%
Financial Services
3.5%
Other
58.2%
Alternatives
Discussions
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1 Comment
EM
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5 Comments
PC
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Is Zoho CRM really free?
4 Comments
AP
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can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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