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Kommo

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4.2 out of 5 stars
61 reviews
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Average star rating
4.2
Serving customers since
2009
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Kommo

61 reviews

Kommo is a complete Messaging CRM designed for businesses that communicate through WhatsApp, Instagram, Telegram, and other messaging apps. It unifies all conversations in one place to help teams build stronger relationships, streamline lead management, and make faster, data-driven decisions. What makes Kommo different Unified inbox across all channels Brings WhatsApp, Instagram, email, calls, and web-chat messages into a single dashboard so teams never miss a conversation. WhatsApp and Instagram CRM Captures leads directly from WhatsApp Business (Cloud API) and Instagram, instantly creating lead profiles and organizing them into customizable sales pipelines. No-code chatbots Delivers 24/7 lead qualification and automated support with a simple, visual builder that requires no programming skills. Workflow automation Automates repetitive tasks, follow-ups, and pipeline transitions, allowing teams to focus on high-value conversations and closing deals. Complete sales toolkit Includes chat, calling, email, broadcasts, web forms, lead capture tools, analytics dashboards, and a mobile app for iOS and Android. AI-powered tools Offers message suggestions, lead enrichment, conversation summaries, and automation enhancements to improve productivity. Fast setup Users can connect messaging channels, import contacts, and start managing leads within minutes. Free onboarding and multilingual support are included. Why businesses choose Kommo - WhatsApp CRM - Instagram CRM - Unified messaging inbox - No-code chatbots - Workflow automation - Analytics and reporting - Mobile CRM app - Easy setup with free onboarding Kommo is a messaging-first CRM that helps businesses deliver faster responses, automate customer communication, and close more deals. Try it for free today.

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Kommo Reviews

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Star Rating
35
20
3
1
2
Carlos A.
CA
Carlos A.
Analista B2B
05/29/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Easy-to-Use CRM with Visual Pipelines, Multichannel Chats, and Smart Automation

|Kommo
What I like most about Kommo is how easy the platform is to use. It makes it simple to manage leads, centralize conversations from multiple channels like WhatsApp and Instagram, and set up automated workflows without needing advanced technical knowledge. The visual pipeline is especially practical for tracking deals, and the AI integration and chat automation help improve response times and customer engagement.
Marjorie V.
MV
Marjorie V.
Analista Comercial Pleno | Arquiteta | Designer de Interiores | Projetista
05/28/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review
Translated Using AI

Intuitive and Efficient, But Customization Can Improve

|Kommo
I use Kommo to organize and optimize customer relationships. The platform greatly assists in processes and in tracking the sales funnel. With the platform, I avoid losing information, as everything is recorded and centralized, which helps to have control over the leads. I like the practicality and ease of the platform, everything is very intuitive and this makes my day more agile and productive. The initial setup was very practical.
Yan S.
YS
Yan S.
Logistics/Administrative Assistant/ Graduação em Tecnologia em Logística - FMU. “Organização e o foco em resultados são as chaves certas para que se abram as portas do sucesso vitalício.”
05/27/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review
Translated Using AI

Centralization and Powerful Automations, but Support Can Improve

|Kommo
I like automations, reports, and the centralization of conversations with customers.

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HQ Location:
San Francisco, CA

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What is Kommo?

Kommo positions itself differently from traditional CRMs by focusing on messaging as the core of the customer journey. While competitors rely heavily on email-driven workflows, Kommo unifies WhatsApp, Instagram, Telegram, email, and calls into a single inbox, enabling teams to manage conversations in real time. Customers often select Kommo over alternatives because it offers native messaging integrations and no-code automations that streamline lead qualification and follow-up. The CRM is quick to set up, easy to customize, and designed for teams that depend on fast, conversational communication. Compared to competitors, Kommo simplifies lead capture through web forms and messaging channels that automatically generate new leads. This reduces manual data entry, improves lead response time, and supports a more efficient and scalable sales process.

Details

Year Founded
2009
Website
www.kommo.com