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Hotjar
Hotjar
(334)
4.3 out of 5
Hotjar
By Contentsquare
Qualtrics Customer Experience
Qualtrics Customer Experience
(746)
4.3 out of 5
Qualtrics Customer Experience
By Qualtrics
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At a Glance
Hotjar
Hotjar
Star Rating
(334)4.3 out of 5
Market Segments
Small-Business (52.1% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free 35 Daily sessions
Browse all 12 pricing plans
Qualtrics Customer Experience
Qualtrics Customer Experience
Star Rating
(746)4.3 out of 5
Market Segments
Enterprise (51.5% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Hotjar excels in providing clear visibility into user behavior, thanks to its combination of heatmaps, session recordings, and user feedback tools. This feature allows users to understand how visitors interact with their website beyond traditional analytics.
  • Users say that Hotjar is particularly easy to set up and use, with many praising its straightforward dashboard and user-friendly interface. This ease of use is a significant advantage for teams looking to quickly implement a solution for UX metrics.
  • Reviewers mention that Qualtrics Customer Experience shines in its ability to capture customer feedback from multiple channels, making it a versatile tool for gathering insights. The platform's dashboards and reporting tools are noted for providing actionable insights that aid in decision-making.
  • According to verified reviews, both products receive high marks for the quality of support, but Hotjar stands out with a slightly higher satisfaction score. Users appreciate the responsive support team, which enhances their overall experience with the product.
  • G2 reviewers highlight that while both platforms offer robust reporting capabilities, Hotjar's focus on user behavior analytics provides a unique edge for teams prioritizing UX. Users specifically mention the effectiveness of Hotjar's heatmaps in visualizing user interactions.
  • Users note that while Qualtrics Customer Experience offers a wide range of options for data collection, some find it less intuitive compared to Hotjar. The flexibility in Qualtrics can be beneficial, but it may require a steeper learning curve for new users.
Pricing
Entry-Level Pricing
Hotjar
Observe Basic
Free
35 Daily sessions
Browse all 12 pricing plans
Qualtrics Customer Experience
Frontline Care
Contact Us
Browse all 4 pricing plans
Free Trial
Hotjar
Free Trial is available
Qualtrics Customer Experience
No trial information available
Ratings
Meets Requirements
8.7
257
8.6
600
Ease of Use
8.9
260
8.4
603
Ease of Setup
9.0
121
7.6
360
Ease of Admin
8.9
111
8.0
350
Quality of Support
8.5
176
8.5
568
Has the product been a good partner in doing business?
8.7
98
8.5
342
Product Direction (% positive)
8.1
253
8.6
577
Features by Category
Digital AnalyticsHide 31 FeaturesShow 31 Features
8.6
183
Not enough data
Metrics
8.7
25
Not enough data
9.1
27
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
8.8
20
Not enough data
8.6
19
Not enough data
8.7
17
Not enough data
8.9
20
Not enough data
8.9
25
Not enough data
Reporting
Feature Not Available
Not enough data
8.9
19
Not enough data
Feature Not Available
Not enough data
8.1
20
Not enough data
8.5
19
Not enough data
8.2
17
Not enough data
8.8
21
Not enough data
Other
8.0
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.6
17
Not enough data
8.1
15
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.2
70
Not enough data
Feature Not Available
Not enough data
8.9
139
Not enough data
8.8
139
Not enough data
Social Media AnalyticsHide 16 FeaturesShow 16 Features
Not enough data
8.3
86
Social Analytics
Not enough data
8.2
59
Not enough data
8.2
65
Not enough data
8.5
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2
72
Not enough data
8.2
73
Not enough data
8.3
71
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User ResearchHide 13 FeaturesShow 13 Features
8.6
61
Not enough data
User Response Methods
8.8
47
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
15
Not enough data
8.7
26
Not enough data
8.3
30
|
Verified
Not enough data
Participant Selection
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
36
|
Verified
Not enough data
9.2
15
Not enough data
Insights
8.8
52
|
Verified
Not enough data
8.6
38
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
Generative AI
7.7
5
Not enough data
Session ReplayHide 10 FeaturesShow 10 Features
8.7
90
Not enough data
User Behavior
9.0
70
|
Verified
Not enough data
8.9
71
|
Verified
Not enough data
8.5
51
|
Verified
Not enough data
A/B Testing
9.1
36
|
Verified
Not enough data
8.8
36
Not enough data
8.8
49
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
Visitor Information
7.6
45
|
Verified
Not enough data
8.6
40
Not enough data
Agentic AI - Session Replay
8.6
6
Not enough data
Product AnalyticsHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
E-Commerce AnalyticsHide 15 FeaturesShow 15 Features
7.8
9
Not enough data
Analytics
7.8
9
Not enough data
8.1
9
Not enough data
9.1
9
Not enough data
7.8
6
Not enough data
8.6
7
Not enough data
Feature Not Available
Not enough data
Administration
7.6
7
Not enough data
5.7
5
Not enough data
8.8
8
Not enough data
Generative AI
6.7
5
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Experience Monitoring (DEM)Hide 17 FeaturesShow 17 Features
8.9
10
Not enough data
Experience
9.0
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance
Feature Not Available
Not enough data
8.5
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
Not enough data
8.8
45
Quality Assurance
Not enough data
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Engagement
Not enough data
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Performance
Not enough data
8.7
35
Not enough data
9.3
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Experience ManagementHide 14 FeaturesShow 14 Features
Not enough data
8.4
136
Analytics
Not enough data
9.1
111
Not enough data
8.8
108
Not enough data
8.8
105
Not enough data
7.7
61
Customization
Not enough data
8.4
95
Not enough data
8.4
102
Not enough data
8.6
95
Not enough data
8.4
92
Generative AI
Not enough data
8.3
11
Not enough data
7.7
11
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Feedback AnalyticsHide 12 FeaturesShow 12 Features
8.5
15
8.4
132
Feedback Management
Feature Not Available
8.3
93
8.7
10
8.6
100
8.6
11
8.4
118
Feedback Analysis
8.8
8
8.3
103
Feature Not Available
8.4
104
8.8
7
8.7
103
Feedback Sources
Feature Not Available
8.3
95
8.7
9
9.0
121
Feature Not Available
8.5
83
Feature Not Available
8.7
86
Generative AI
8.1
6
7.7
10
8.0
5
7.5
10
SurveyHide 15 FeaturesShow 15 Features
8.6
11
Not enough data
Survey Management
9.3
7
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
8.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Media Listening ToolsHide 15 FeaturesShow 15 Features
Not enough data
7.8
97
Monitoring & Listening
Not enough data
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Proactive Customer RetentionHide 11 FeaturesShow 11 Features
Not enough data
8.8
48
Platform
Not enough data
8.5
45
Not enough data
9.1
45
Not enough data
8.9
46
Predictions
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
46
Not enough data
8.8
46
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
8.4
156
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
68
Not enough data
8.3
122
Not enough data
8.1
49
Not enough data
Feature Not Available
Software TestingHide 3 FeaturesShow 3 Features
Not enough data
Not enough data
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Heatmap ToolsHide 15 FeaturesShow 15 Features
8.6
163
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.6
114
Not enough data
8.2
95
Not enough data
8.6
109
Not enough data
8.1
101
Not enough data
8.9
125
Not enough data
Reporting
9.3
153
Not enough data
9.1
146
Not enough data
8.7
126
Not enough data
7.9
106
Not enough data
SAP StoreHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Genesys AppFoundry MarketplaceHide 6 FeaturesShow 6 Features
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hotjar
Hotjar
Qualtrics Customer Experience
Qualtrics Customer Experience
Hotjar and Qualtrics Customer Experience are categorized as Feedback Analytics
Unique Categories
Hotjar
Qualtrics Customer Experience
Reviews
Reviewers' Company Size
Hotjar
Hotjar
Small-Business(50 or fewer emp.)
52.1%
Mid-Market(51-1000 emp.)
38.6%
Enterprise(> 1000 emp.)
9.3%
Qualtrics Customer Experience
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
12.8%
Mid-Market(51-1000 emp.)
35.7%
Enterprise(> 1000 emp.)
51.5%
Reviewers' Industry
Hotjar
Hotjar
Marketing and Advertising
16.0%
Computer Software
15.1%
Information Technology and Services
11.2%
Internet
9.6%
Retail
5.4%
Other
42.6%
Qualtrics Customer Experience
Qualtrics Customer Experience
Information Technology and Services
10.3%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
67.0%
Alternatives
Hotjar
Hotjar Alternatives
Glassbox
Glassbox
Add Glassbox
Fullstory
Fullstory
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Mouseflow
Mouseflow
Add Mouseflow
Lucky Orange
Lucky Orange
Add Lucky Orange
Qualtrics Customer Experience
Qualtrics Customer Experience Alternatives
Reputation
Reputation
Add Reputation
Birdeye
Birdeye
Add Birdeye
InMoment Experience Improvement (XI) Platform
InMoment Experience Improvement (XI) Platform
Add InMoment Experience Improvement (XI) Platform
Medallia Customer Experience
Medallia Customer Experience
Add Medallia Customer Experience
Discussions
Hotjar
Hotjar Discussions
What is Hotjar?
1 Comment
Mohsin N.
MN
https://boardsontop.com/longboard-size-chart/Read more
How is Hotjar different from Google Analytics?
1 Comment
Alex M.
AM
Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the...Read more
What feedback tools do you offer?
1 Comment
Moon D.
MD
Test Your Mind, Become an Internet marketer? Read more
See all discussions
Qualtrics Customer Experience
Qualtrics Customer Experience Discussions
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
Sosa W.
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
Anuradha B.
AB
Java training in Nagpur https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
Rishaang K.
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
See all discussions
Ask Hotjar a QuestionContact Hotjar
Ask Qualtrics Customer Experience a QuestionContact Qualtrics Customer Experience

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Hotjar
Hotjar
Qualtrics Customer Experience
Qualtrics Customer Experience
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