# Hotjar, Qualtrics Customer Experience vs Smartlook Comparison

| | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.3 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 342 | 751 | 874 | 
| **Largest Market Segment** | Small-Business (52.4% of reviews) | Enterprise (51.5% of reviews) | Small-Business (85.4% of reviews) | 
| **Entry Level Price** | Free 35 Daily sessions | Contact Us | $0.00 | 

---
## Top Pros & Cons

### Hotjar

Pros:
- Ease of Use (12 reviews)
- Features (10 reviews)

Cons:
- Limitations (5 reviews)
- Missing Features (4 reviews)

### Qualtrics Customer Experience

Pros:
- Ease of Use (18 reviews)
- Analytics (14 reviews)

Cons:
- Complexity (7 reviews)
- Improvement Needed (7 reviews)

### Smartlook

Pros:
- Ease of Use (3 reviews)
- Insights (3 reviews)

Cons:
- Cluttered Interface (1 reviews)
- Complex Features (1 reviews)

---
## Ratings Comparison
| Rating | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (265 reviews) | 8.6 (602 reviews) | 8.9 (657 reviews) | 
  | **Ease of Use** | 8.9 (268 reviews) | 8.4 (605 reviews) | 8.9 (663 reviews) | 
  | **Ease of Setup** | 9.0 (129 reviews) | 7.6 (362 reviews) | 9.1 (460 reviews) | 
  | **Ease of Admin** | 8.9 (120 reviews) | 7.9 (349 reviews) | 9.1 (451 reviews) | 
  | **Quality of Support** | 8.5 (181 reviews) | 8.5 (569 reviews) | 8.8 (471 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (107 reviews) | 8.5 (341 reviews) | 9.0 (385 reviews) | 
  | **Product Direction (% positive)** | 8.2 (260 reviews) | 8.6 (579 reviews) | 9.0 (621 reviews) | 

---
## Pricing

### Hotjar

#### Entry-Level Pricing

Plan: Observe Basic

Price: Free 35 Daily sessions

Description: Visualize user behavior with Heatmaps and see what your users see with Recordings.

Key Features:
- Automatic data capture
- Unlimited heatmaps
- Up to 1,050 sessions/month

[Browse all 12 editions](https://www.g2.com/products/hotjar/pricing)

#### Free Trial

Yes

### Qualtrics Customer Experience

#### Entry-Level Pricing

Plan: Frontline Care

Price: Contact Us

Description: Best for customer experience and contact center leaders who want to retain and upsell more customers

Key Features:
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)

[Browse all 4 editions](https://www.g2.com/products/qualtrics-customer-experience/pricing)

#### Free Trial

No

### Smartlook

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Description: For small projects

Key Features:
- 3000 sessions per month 
- 1 month data history
- 10 events definitions

[Browse all 3 editions](https://www.g2.com/products/smartlook/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Analytics

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | 8.6/10 | 186 |
| **Qualtrics Customer Experience** | N/A | N/A |
| **Smartlook** | 8.5/10 | 475 |

#### Metrics

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Sessions - Digital Analytics** | 8.7 (26 reviews) | Not enough data | 8.8 (157 reviews) | 
| **Engagement** | 9.1 (28 reviews) | Not enough data | 8.7 (78 reviews) | 
| **Entry and Exit Pages** | 9.0 (25 reviews) | Not enough data | 8.5 (153 reviews) | 
| **Standard Event Tracking** | 9.1 (24 reviews) | Not enough data | 8.6 (149 reviews) | 
| **Custom Event Tracking** | 8.8 (20 reviews) | Not enough data | 8.6 (130 reviews) | 
| **Retention** | 8.6 (19 reviews) | Not enough data | 8.2 (65 reviews) | 
| **Return** | 8.8 (18 reviews) | Not enough data | 8.4 (68 reviews) | 
| **Conversions** | 9.0 (21 reviews) | Not enough data | 8.6 (126 reviews) | 
| **Funnels** | 9.0 (27 reviews) | Not enough data | 8.7 (126 reviews) | 

#### Reporting

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Real-Time Reporting** | Feature Not Available | Not enough data | 8.8 (149 reviews) | 
| **Trending** | 9.0 (20 reviews) | Not enough data | 8.5 (63 reviews) | 
| **Retroactive Reporting** | Feature Not Available | Not enough data | 8.6 (121 reviews) | 
| **Segmentation** | 8.1 (20 reviews) | Not enough data | 8.6 (117 reviews) | 
| **Mobile Reporting** | 8.6 (20 reviews) | Not enough data | 8.3 (108 reviews) | 
| **Unification Across Devices** | 8.2 (17 reviews) | Not enough data | 7.8 (18 reviews) | 
| **Custom Reports and Dashboards** | 8.9 (22 reviews) | Not enough data | 8.7 (119 reviews) | 

#### Other

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **User Data** | 8.1 (25 reviews) | Not enough data | 8.7 (135 reviews) | 
| **Site Search Reporting** | Feature Not Available | Not enough data | 8.6 (109 reviews) | 
| **Load Time Monitoring** | Feature Not Available | Not enough data | Feature Not Available | 
| **Campaign Tracking** | 7.8 (18 reviews) | Not enough data | 8.5 (91 reviews) | 
| **E-Commerce** | 8.1 (15 reviews) | Not enough data | 8.4 (90 reviews) | 
| **Promotional Messages** | Feature Not Available | Not enough data | Feature Not Available | 
| **Administration Alerts** | Feature Not Available | Not enough data | 8.3 (91 reviews) | 

#### Agentic AI - Digital Analytics

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **API / Integrations** | 8.2 (70 reviews) | Not enough data | 8.4 (208 reviews) | 
| **QA Testing** | Feature Not Available | Not enough data | 8.6 (100 reviews) | 
| **Performance and Reliability** | 8.9 (140 reviews) | Not enough data | 8.8 (316 reviews) | 
| **User, Role, and Access Management** | 8.9 (140 reviews) | Not enough data | Feature Not Available | 

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.3/10 | 86 |
| **Smartlook** | N/A | N/A |

#### Social Analytics

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Competitor Analysis** | Not enough data | 8.2 (59 reviews) | Not enough data | 
| **Follower Analysis** | Not enough data | 8.2 (65 reviews) | Not enough data | 
| **Post Performance** | Not enough data | 8.5 (68 reviews) | Not enough data | 
| **Paid Campaign Tracking** | Not enough data | Not enough data | Not enough data | 
| **Attribution** | Not enough data | Not enough data | Not enough data | 
| **Hashtag Analytics** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Reports & Dashboards

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Report Customizability** | Not enough data | 8.2 (72 reviews) | Not enough data | 
| **Report Exporting** | Not enough data | 8.2 (73 reviews) | Not enough data | 
| **Scalability** | Not enough data | 8.3 (71 reviews) | Not enough data | 
| **White Label** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Social Media Analytics

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Mobile App Analytics

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |
| **Smartlook** | 8.5/10 | 90 |

#### User Identification

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Demographics** | Not enough data | Not enough data | Feature Not Available | 
| **User Segmentation** | Not enough data | Not enough data | 8.4 (59 reviews) | 
| **Geolocation** | Not enough data | Not enough data | 8.7 (64 reviews) | 

#### Tracking & Reporting

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Custom Event Tracking** | Not enough data | Not enough data | 8.3 (64 reviews) | 
| **Real-Time Insights** | Not enough data | Not enough data | 8.6 (69 reviews) | 
| **Attribution** | Not enough data | Not enough data | 8.5 (60 reviews) | 
| **Dashboard** | Not enough data | Not enough data | 8.6 (77 reviews) | 
| **User Path Tracking** | Not enough data | Not enough data | 8.9 (72 reviews) | 
| **User Activity History** | Not enough data | Not enough data | 8.7 (74 reviews) | 

#### Metrics

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Engagement** | Not enough data | Not enough data | 8.8 (34 reviews) | 
| **Exit Tracking** | Not enough data | Not enough data | 8.5 (33 reviews) | 
| **Retention** | Not enough data | Not enough data | 8.1 (29 reviews) | 
| **Return** | Not enough data | Not enough data | 8.0 (29 reviews) | 
| **Conversions** | Not enough data | Not enough data | 8.5 (28 reviews) | 

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | 8.6/10 | 65 |
| **Qualtrics Customer Experience** | N/A | N/A |
| **Smartlook** | N/A | N/A |

#### User Response Methods

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Survey** | 8.9 (49 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Video Snippets** | 8.9 (42 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Video Interview** | 8.8 (15 reviews) | Not enough data | Not enough data | 
| **Photo Submission** | 8.7 (26 reviews) | Not enough data | Not enough data | 
| **Text/Notes** | 8.3 (31 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Participant Selection

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **In-App** | Feature Not Available | Not enough data | Not enough data | 
| **In-Store** | Feature Not Available | Not enough data | Not enough data | 
| **On-Site** | 8.6 (37 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Recruitment Pool** | 9.3 (16 reviews) | Not enough data | Not enough data | 

#### Insights

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Analytics** | 8.8 (52 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Collaboration** | 8.6 (39 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Sorting** | 8.5 (40 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **AI Text Summarization** | 7.7 (5 reviews) | Not enough data | Not enough data | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | 8.7/10 | 99 |
| **Qualtrics Customer Experience** | N/A | N/A |
| **Smartlook** | 8.5/10 | 253 |

#### User Behavior

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Click Tracking** | 9.0 (71 reviews) ✓ Verified | Not enough data | 9.1 (221 reviews) ✓ Verified | 
| **Mouse Movement ** | 8.9 (72 reviews) ✓ Verified | Not enough data | 8.9 (205 reviews) ✓ Verified | 
| **Frustration Tracking** | 8.6 (53 reviews) ✓ Verified | Not enough data | 8.4 (166 reviews) ✓ Verified | 

#### A/B Testing 

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Error and Bug Tracking** | 9.1 (36 reviews) ✓ Verified | Not enough data | 8.4 (127 reviews) ✓ Verified | 
| **Split URL Testing** | 8.8 (36 reviews) | Not enough data | 8.0 (86 reviews) ✓ Verified | 
| **Data Analysis** | 8.7 (55 reviews) ✓ Verified | Not enough data | 8.3 (124 reviews) ✓ Verified | 
| **Notes** | 8.8 (36 reviews) ✓ Verified | Not enough data | 8.3 (104 reviews) ✓ Verified | 

#### Visitor Information

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **User Identification** | 7.6 (46 reviews) ✓ Verified | Not enough data | 8.4 (167 reviews) ✓ Verified | 
| **Search Box** | 8.7 (41 reviews) | Not enough data | 8.4 (125 reviews) ✓ Verified | 

#### Agentic AI - Session Replay

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Cross-system Integration** | 8.8 (7 reviews) | Not enough data | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |
| **Smartlook** | 8.5/10 | 137 |

#### Product Analytics

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Account-Level Analytics** | Not enough data | Not enough data | Feature Not Available | 
| **User-Level Analytics** | Not enough data | Not enough data | 8.7 (109 reviews) | 
| **Segmentation** | Not enough data | Not enough data | 8.5 (91 reviews) | 
| **Funnels** | Not enough data | Not enough data | 8.7 (97 reviews) | 
| **Alerts** | Feature Not Available | Not enough data | 8.4 (72 reviews) | 
| **Multi-Product Analytics** | Feature Not Available | Not enough data | 8.1 (44 reviews) | 
| **User Scoring** | Feature Not Available | Not enough data | Feature Not Available | 
| **Integrations** | Not enough data | Not enough data | 8.9 (83 reviews) | 

#### Agentic AI - Product Analytics

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **User scoring** | Not enough data | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | Not enough data | 

### E-Commerce Analytics

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | 7.8/10 | 9 |
| **Qualtrics Customer Experience** | N/A | N/A |
| **Smartlook** | N/A | N/A |

#### Analytics

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Reports** | 7.8 (9 reviews) | Not enough data | Not enough data | 
| **Dashboard** | 8.1 (9 reviews) | Not enough data | Not enough data | 
| **Web Analytics** | 9.1 (9 reviews) | Not enough data | Not enough data | 
| **Campaign Tracking** | 7.8 (6 reviews) | Not enough data | Not enough data | 
| **Customer Demographics** | 8.6 (7 reviews) | Not enough data | Not enough data | 
| **Predictive Analytics** | Feature Not Available | Not enough data | Not enough data | 

#### Administration

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Data Storage** | 7.6 (7 reviews) | Not enough data | Not enough data | 
| **A/B Testing** | 5.7 (5 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.8 (8 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **AI Text Generation** | 6.7 (5 reviews) | Not enough data | Not enough data | 

#### Agentic AI - E-Commerce Analytics

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Digital Experience Monitoring (DEM)

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | 8.9/10 | 10 |
| **Qualtrics Customer Experience** | N/A | N/A |
| **Smartlook** | N/A | N/A |

#### Experience

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Real-Time Monitoring** | 9.0 (10 reviews) | Not enough data | Not enough data | 
| **Session Replay** | 9.2 (10 reviews) | Not enough data | Not enough data | 
| **Behavioral Analysis** | 9.0 (10 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Digital Experience Monitoring (DEM)

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Management

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Content Management** | Feature Not Available | Not enough data | Not enough data | 
| **Alerts** | Feature Not Available | Not enough data | Not enough data | 
| **Budget Analysis** | Feature Not Available | Not enough data | Not enough data | 

#### Performance

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Uptime Monitoring** | Feature Not Available | Not enough data | Not enough data | 
| **Performance Monitoring** | 8.5 (9 reviews) | Not enough data | Not enough data | 
| **Issue Tracking** | Feature Not Available | Not enough data | Not enough data | 
| **Resource Monitoring** | Feature Not Available | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.8/10 | 44 |
| **Smartlook** | N/A | N/A |

#### Quality Assurance

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Evaluation** | Not enough data | 9.1 (37 reviews) | Not enough data | 
| **Calibration** | Not enough data | 8.8 (36 reviews) | Not enough data | 
| **Reports** | Not enough data | 8.4 (38 reviews) | Not enough data | 

#### Engagement

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Feedback** | Not enough data | 8.4 (39 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 8.8 (39 reviews) | Not enough data | 
| **Training** | Not enough data | 8.7 (35 reviews) | Not enough data | 

#### Performance

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Integrations** | Not enough data | 8.7 (34 reviews) | Not enough data | 
| **Compliance** | Not enough data | 9.3 (35 reviews) | Not enough data | 

#### Generative AI

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.4/10 | 138 |
| **Smartlook** | N/A | N/A |

#### Analytics

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 9.1 (111 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 8.9 (109 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | Not enough data | 8.8 (105 reviews) | Not enough data | 
| **Gamification** | Not enough data | 7.7 (60 reviews) | Not enough data | 

#### Customization

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Stakeholder Management** | Not enough data | 8.4 (94 reviews) | Not enough data | 
| **Multilanguage Support** | Not enough data | 8.4 (101 reviews) | Not enough data | 
| **Multiple Branding Support** | Not enough data | 8.6 (94 reviews) | Not enough data | 
| **Vertical-specific Solutions** | Not enough data | 8.4 (91 reviews) | Not enough data | 

#### Generative AI

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (11 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.7 (11 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | 8.5/10 | 15 |
| **Qualtrics Customer Experience** | 8.3/10 | 132 |
| **Smartlook** | N/A | N/A |

#### Feedback Management

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Tagging** | Feature Not Available | 8.3 (92 reviews) | Not enough data | 
| **Segmentation** | 8.7 (10 reviews) | 8.6 (99 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.6 (11 reviews) | 8.3 (118 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Thematic Analysis** | 8.8 (8 reviews) | 8.3 (102 reviews) | Not enough data | 
| **Sentiment Analysis** | Feature Not Available | 8.3 (104 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.8 (7 reviews) | 8.7 (103 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Online Reviews** | Feature Not Available | 8.3 (94 reviews) | Not enough data | 
| **Surveys** | 8.7 (9 reviews) | 9.0 (121 reviews) | Not enough data | 
| **Social Media** | Feature Not Available | 8.4 (82 reviews) | Not enough data | 
| **Customer Service Channels** | Feature Not Available | 8.7 (85 reviews) | Not enough data | 

#### Generative AI

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **AI Text Generation** | 8.1 (6 reviews) | 7.7 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (5 reviews) | 7.5 (10 reviews) | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | 8.6/10 | 11 |
| **Qualtrics Customer Experience** | N/A | N/A |
| **Smartlook** | N/A | N/A |

#### Survey Management

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Survey Builder** | 9.3 (7 reviews) | Not enough data | Not enough data | 
| **Question Types** | 8.3 (6 reviews) | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | Not enough data | 
| **Survey Distribution** | Not enough data | Not enough data | Not enough data | 

#### Survey Customization

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Branching/Skip Logic** | Not enough data | Not enough data | Not enough data | 
| **Branding** | 8.3 (5 reviews) | Not enough data | Not enough data | 
| **Multimedia Support** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Surveys** | Not enough data | Not enough data | Not enough data | 

#### Survey Insights

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Reporting & Analytics** | 8.3 (5 reviews) | Not enough data | Not enough data | 
| **BI Tools Integration** | Feature Not Available | Not enough data | Not enough data | 
| **Data Exporting** | Not enough data | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | N/A | N/A |
| **Qualtrics Customer Experience** | 7.8/10 | 97 |
| **Smartlook** | N/A | N/A |

#### Monitoring & Listening

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Social Measurement** | Not enough data | 8.4 (82 reviews) | Not enough data | 
| **Influencer Identification** | Not enough data | 7.7 (72 reviews) | Not enough data | 
| **Brand Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Keyword Tracking** | Not enough data | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | Not enough data | 
| **Competitor Analysis** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Social Media Listening Tools

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Data Management & Analysis

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Sentiment Analysis** | Not enough data | 7.2 (81 reviews) | Not enough data | 
| **Social Reporting** | Not enough data | 7.8 (83 reviews) | Not enough data | 
| **Alerts and Notifications** | Not enough data | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.7/10 | 48 |
| **Smartlook** | N/A | N/A |

#### Platform

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Health Score** | Not enough data | 8.5 (45 reviews) | Not enough data | 
| **Customer Profiles** | Not enough data | 9.1 (45 reviews) | Not enough data | 
| **Notifications** | Not enough data | 8.9 (45 reviews) | Not enough data | 

#### Predictions

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Service Quality Assurance** | Not enough data | 8.9 (44 reviews) | Not enough data | 
| **Analytics** | Not enough data | 8.7 (45 reviews) | Not enough data | 
| **Revenue Impact** | Not enough data | Feature Not Available | Not enough data | 
| **Artificial Intelligence** | Not enough data | 8.4 (44 reviews) | Not enough data | 
| **Sentiment** | Not enough data | 8.9 (46 reviews) | Not enough data | 
| **Retention** | Not enough data | 8.7 (46 reviews) | Not enough data | 

#### Generative AI

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (8 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.8 (8 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.4/10 | 157 |
| **Smartlook** | N/A | N/A |

#### Generative AI

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Mentions** | Not enough data | 8.7 (133 reviews) | Not enough data | 
| **Tickets** | Not enough data | 8.3 (97 reviews) | Not enough data | 
| **Macros** | Not enough data | 8.4 (73 reviews) | Not enough data | 

#### Channels

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Email** | Not enough data | 8.5 (67 reviews) | Not enough data | 
| **Social** | Not enough data | 8.8 (136 reviews) | Not enough data | 
| **Live Chat** | Not enough data | Feature Not Available | Not enough data | 
| **Phone** | Not enough data | Feature Not Available | Not enough data | 
| **Text** | Not enough data | 8.2 (51 reviews) | Not enough data | 

#### Insight

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Surveys** | Not enough data | 8.3 (69 reviews) | Not enough data | 
| **Reporting** | Not enough data | 8.3 (123 reviews) | Not enough data | 
| **Visitor Activity** | Not enough data | 8.1 (50 reviews) | Not enough data | 
| **Help Desk** | Not enough data | Feature Not Available | Not enough data | 

### Software Testing

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |
| **Smartlook** | N/A | N/A |

#### Agentic AI - Software Testing

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Heatmap Tools

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | 8.6/10 | 166 |
| **Qualtrics Customer Experience** | N/A | N/A |
| **Smartlook** | 8.7/10 | 355 |

#### Agentic AI - Heatmap Tools

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Analysis

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Conversion Opportunities** | 8.6 (114 reviews) | Not enough data | 8.6 (252 reviews) | 
| **Side-By-Side Analysis** | 8.3 (95 reviews) | Not enough data | 8.5 (229 reviews) | 
| **Mobile Device Analysis** | 8.6 (109 reviews) | Not enough data | 8.4 (220 reviews) | 
| **Data Quantification** | 8.1 (102 reviews) | Not enough data | 8.5 (207 reviews) | 
| **Webpage Element Analysis** | 8.9 (125 reviews) | Not enough data | 8.7 (140 reviews) | 

#### Reporting

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Heat Maps** | 9.3 (153 reviews) | Not enough data | 8.7 (279 reviews) | 
| **Session Replays** | 9.0 (148 reviews) | Not enough data | 9.1 (312 reviews) | 
| **Monitoring** | 8.7 (128 reviews) | Not enough data | 9.0 (275 reviews) | 
| **Data Segmentation** | 7.9 (106 reviews) | Not enough data | 8.4 (223 reviews) | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |
| **Smartlook** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |
| **Smartlook** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Mobile Analytics

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |
| **Smartlook** | 8.4/10 | 39 |

#### Metrics

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Engagement** | Not enough data | Not enough data | 8.8 (34 reviews) | 
| **Exit Tracking** | Not enough data | Not enough data | 8.5 (33 reviews) | 
| **Retention** | Not enough data | Not enough data | 8.1 (29 reviews) | 
| **Return** | Not enough data | Not enough data | 8.0 (29 reviews) | 
| **Conversions** | Not enough data | Not enough data | 8.5 (28 reviews) | 

### Mobile App Optimization

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |
| **Smartlook** | 9.0/10 | 61 |

#### Variation Testing

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **A/B Testing** | Not enough data | Not enough data | Feature Not Available | 
| **WYSIWYG Editor** | Not enough data | Not enough data | Feature Not Available | 
| **Conversion Goal** | Not enough data | Not enough data | Feature Not Available | 
| **Percentage of Traffic** | Not enough data | Not enough data | Feature Not Available | 
| **Confidence Level** | Not enough data | Not enough data | Feature Not Available | 
| **Multivariant Testing** | Not enough data | Not enough data | Feature Not Available | 

#### Reporting

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Segmentation** | Not enough data | Not enough data | 9.0 (29 reviews) | 
| **Reports and Dashboards** | Not enough data | Not enough data | 8.9 (33 reviews) | 

#### Personalization

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Standard Targeting** | Not enough data | Not enough data | 9.2 (28 reviews) | 
| **Custom Targeting** | Not enough data | Not enough data | 9.0 (28 reviews) | 
| **Data Segmentation** | Not enough data | Not enough data | 8.9 (30 reviews) | 

#### Administration

| Feature | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **API / Integrations** | Not enough data | Not enough data | 8.9 (41 reviews) | 
| **QA Testing** | Not enough data | Not enough data | Feature Not Available | 
| **Performance and Reliability** | Not enough data | Not enough data | 8.9 (45 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Feature Not Available | 

---
## Categories

**Unique to Hotjar (10):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem), [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Session Replay Software](https://www.g2.com/categories/session-replay), [User Research Tools](https://www.g2.com/categories/user-research), [Heatmap Tools](https://www.g2.com/categories/heatmap-tools), [Software Testing Tools](https://www.g2.com/categories/software-testing), [Survey Software](https://www.g2.com/categories/survey), [Digital Analytics Software](https://www.g2.com/categories/digital-analytics), [E-Commerce Analytics Software](https://www.g2.com/categories/e-commerce-analytics)

**Unique to Qualtrics Customer Experience (9):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [SAP Store Software](https://www.g2.com/categories/sap-store), [Experience Management Software](https://www.g2.com/categories/experience-management), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)

**Unique to Smartlook (6):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Session Replay Software](https://www.g2.com/categories/session-replay), [Heatmap Tools](https://www.g2.com/categories/heatmap-tools), [Mobile App Analytics Tools](https://www.g2.com/categories/mobile-app-analytics), [Digital Analytics Software](https://www.g2.com/categories/digital-analytics), [Mobile App Optimization Software](https://www.g2.com/categories/mobile-app-optimization)


---
## Reviewer Demographics

### By Company Size

| Segment | Hotjar | Qualtrics Customer Experience | Smartlook | 
|---|---|---|---|
| **Small-Business** | 52.4% | 12.7% | 85.4% | 
| **Mid-Market** | 38.6% | 35.8% | 12.1% | 
| **Enterprise** | 9.1% | 51.5% | 2.5% | 

### By Industry

#### Hotjar

- **Marketing and Advertising:** 15.9%
- **Computer Software:** 14.7%
- **Information Technology and Services:** 11.3%
- **Internet:** 9.4%
- **Retail:** 5.6%
- **Financial Services:** 3.8%
- **Health, Wellness and Fitness:** 3.4%
- **Automotive:** 2.2%
- **Consumer Goods:** 1.9%
- **Furniture:** 1.9%
- **Other:** 30.0%

#### Qualtrics Customer Experience

- **Information Technology and Services:** 10.4%
- **Higher Education:** 6.9%
- **Computer Software:** 5.3%
- **Marketing and Advertising:** 5.3%
- **Education Management:** 5.3%
- **Telecommunications:** 4.4%
- **Financial Services:** 4.2%
- **Insurance:** 3.3%
- **Market Research:** 2.8%
- **Banking:** 2.8%
- **Other:** 49.3%

#### Smartlook

- **Computer Software:** 10.4%
- **Information Technology and Services:** 8.1%
- **Marketing and Advertising:** 7.9%
- **Retail:** 5.4%
- **Internet:** 4.9%
- **Financial Services:** 3.1%
- **Apparel & Fashion:** 3.0%
- **Consumer Goods:** 2.8%
- **Health, Wellness and Fitness:** 2.2%
- **E-Learning:** 2.2%
- **Other:** 50.1%

---
## Alternatives

### Alternatives to Hotjar

- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1049 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [Lucky Orange](https://www.g2.com/products/lucky-orange/reviews) — 4.6/5 stars (367 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2360 reviews)
- [Quantum Metric](https://www.g2.com/products/quantum-metric/reviews) — 4.6/5 stars (271 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1786 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1358 reviews)
- [PostHog](https://www.g2.com/products/posthog/reviews) — 4.5/5 stars (1050 reviews)
- [Plerdy](https://www.g2.com/products/plerdy/reviews) — 4.7/5 stars (317 reviews)

### Alternatives to Qualtrics Customer Experience

- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23546 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1731 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1139 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)

### Alternatives to Smartlook

- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1049 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Contentsquare](https://www.g2.com/products/contentsquare/reviews) — 4.6/5 stars (631 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2360 reviews)
- [Heap](https://www.g2.com/products/heap/reviews) — 4.4/5 stars (1097 reviews)
- [UXCam](https://www.g2.com/products/uxcam/reviews) — 4.6/5 stars (211 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1786 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [Lucky Orange](https://www.g2.com/products/lucky-orange/reviews) — 4.6/5 stars (367 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2895 reviews)

---
## Top Discussions

### Hotjar

- Title: [Is there a python/Node.js API Client for hotjar?](https://www.g2.com/discussions/is-there-a-python-node-js-api-client-for-hotjar) — 1 comment, 1 upvote
  > **Top comment:** "Wow, I'm really happy that I came across this wonderful company that helped me in making a successful trade and I got all my profits without stressing myself..."
- Title: [What resources are available to customers?](https://www.g2.com/discussions/customer-success-7cf46643-7932-4113-a210-bcb082e9a6d8) — 1 comment, 1 upvote
  > **Top comment:** "Image or video "
- Title: [What feedback tools do you offer?](https://www.g2.com/discussions/feedback-tools) — 1 comment, 1 upvote
  > **Top comment:** "Test Your Mind, Become an Internet marketer? "
- Title: [How is Hotjar different from Google Analytics?](https://www.g2.com/discussions/google-analytics-b0c99bad-90ac-4ec0-95b0-a151d299363c) — 1 comment, 1 upvote
  > **Top comment:** "Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the..."
- Title: [What is Hotjar?](https://www.g2.com/discussions/hotjar) — 1 comment, 1 upvote
  > **Top comment:** "https://boardsontop.com/longboard-size-chart/"

### Qualtrics Customer Experience

- Title: [How do other school districts use the platform?  We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) — 3 comments, 1 upvote
  > **Top comment:** "@shawnwigg on Twitter is an excellent resource on this use case"
- Title: [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) — 1 comment
  > **Top comment:** "It acts an listening agent where you  an build, collect and organise data and gain insights out of the visualised data. 
Provides the summary for next..."
- Title: [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) — 1 comment
  > **Top comment:** "Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. "
- Title: [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) — 1 comment, 1 upvote
  > **Top comment:** "good work "
- Title: [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) — 1 comment
  > **Top comment:** "It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data"

### Smartlook

- Title: [How can I exclude myself from the recordings?](https://www.g2.com/discussions/14356-how-can-i-exclude-myself-from-the-recordings) — 2 comments, 1 upvote
  > **Top comment:** "Hi Enrico,

thank you for your question. You can exclude your IP address by going to the "IP blocking" tab in your account settings.

You can also open..."
- Title: [Is there any reason why smartlook would not record some portions of the user session?](https://www.g2.com/discussions/is-there-any-reason-why-smartlook-would-not-record-some-portions-of-the-user-session) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Inbaraj, 
We’d like to look into this for you but we’d need some more details about this specific case. Please reach out to our support team at..."
- Title: [What's the best approach for using smart look for mobile app optimisation ?](https://www.g2.com/discussions/what-s-the-best-approach-for-using-smart-look-for-mobile-app-optimisation) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Joshua,
There are many different approaches you could take but here is our suggestion. You could first leverage automated insights like heatmaps and..."
- Title: [How do I turn off the black box masks over EditTextViews in Android](https://www.g2.com/discussions/30601-how-do-i-turn-off-the-black-box-masks-over-edittextviews-in-android) — 1 comment
  > **Top comment:** "Hi Pavel,
thanks for your question.
Note that EditText and WebView are blacklisted by default and can be removed using..."
- Title: [What integration does Smartlook currently offer that cannot be missing from the platform implementation?](https://www.g2.com/discussions/27734-what-integration-does-smartlook-currently-offer-that-cannot-be-missing-from-the-platform-implementation) — 1 comment
  > **Top comment:** "Hi Fernanda,
check our most important integrations here: https://help.smartlook.com/en/collections/1948380-integrations
Lukas"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hotjar-vs-qualtrics-customer-experience-vs-smartlook)