Introducing G2.ai, the future of software buying.Try now
Compare Hiver and Keeping 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
LiveChat
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Helpjuice
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ElevenLabs
Visit Website
At a Glance
Market Segments
Small-Business (67.0% of reviews)
Small-Business (82.8% of reviews)
Entry-Level Pricing
Free
$14.00 1 User Per Month
Hiver
Star Rating
(1,275)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansKeeping
Star Rating
(65)4.5 out of 5
Market Segments
Small-Business (82.8% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Hiver excels in its Gmail Integration with a score of 9.3, making it seamless for teams already using Gmail, while Keeping's integration is rated lower at 8.2, which may hinder users who rely heavily on Gmail for their operations.
- Reviewers mention that Hiver's Ticket Collaboration feature scores 9.0, allowing for effective teamwork on tickets, whereas Keeping's score of 8.5 indicates it may not facilitate collaboration as effectively, potentially impacting team efficiency.
- G2 users highlight Hiver's superior Response Automation capabilities with a score of 8.7, which helps streamline customer responses, while Keeping's lower score of 7.6 suggests it may lack robust automation features, leading to slower response times.
- Users on G2 appreciate Hiver's Quality of Support rated at 9.3, indicating a strong support system, while Keeping's score of 8.9, although still good, suggests that users may not receive the same level of assistance when needed.
- Reviewers say that Hiver's Ease of Use is rated at 9.1, making it user-friendly for teams, while Keeping's score of 8.8 indicates a slightly steeper learning curve, which could affect user adoption rates.
- Users report that Hiver's Workflows feature scores 8.7, providing effective process management, while Keeping's score of 8.3 suggests it may not offer the same level of workflow customization, potentially limiting operational efficiency.
Pricing
Entry-Level Pricing
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Keeping
Essential
$14.00
1 User Per Month
Includes 2 shared mailboxes and 2 workflows.
- Standard Reporting
- Frequently Asked Questions Database
- Response Templates
Free Trial
Hiver
Free Trial is available
Keeping
Free Trial is available
Ratings
Meets Requirements
9.0
988
8.6
45
Ease of Use
9.1
1,012
8.9
47
Ease of Setup
9.0
587
8.7
32
Ease of Admin
9.2
451
9.4
29
Quality of Support
9.2
916
9.1
39
Has the product been a good partner in doing business?
9.2
442
9.6
28
Product Direction (% positive)
9.1
981
8.9
42
Features by Category
Ticket and Case Management
8.8
212
|
Verified
8.7
23
8.7
215
|
Verified
8.6
22
8.6
222
|
Verified
8.4
26
8.5
207
|
Verified
7.9
26
8.2
178
|
Verified
7.8
20
8.3
191
7.8
21
8.6
206
|
Verified
8.6
24
8.1
112
8.3
21
Generative AI
7.1
75
7.6
12
7.2
74
7.4
12
Agentic AI - Help Desk
7.1
30
Not enough data
7.0
30
Not enough data
6.6
29
Not enough data
Communication Channels
8.2
161
7.6
19
8.9
217
|
Verified
8.8
23
8.5
190
8.2
17
7.5
110
7.0
17
7.5
105
7.1
16
Platform
7.5
176
|
Verified
6.8
17
7.8
161
7.1
21
8.8
215
|
Verified
8.3
23
8.2
176
|
Verified
8.3
21
8.2
193
|
Verified
7.9
21
8.4
208
|
Verified
7.9
21
Channels
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Not enough data
Design
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Not enough data
Generative AI
7.1
107
Not enough data
7.1
105
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.1
351
Not enough data
8.8
386
Not enough data
7.5
331
Not enough data
7.9
348
Not enough data
Integrations
6.8
287
Not enough data
9.3
396
Not enough data
7.1
282
Not enough data
Time Management
8.7
352
Not enough data
8.5
345
Not enough data
8.0
314
Not enough data
Generative AI
7.4
205
Not enough data
7.1
200
Not enough data
7.4
203
Not enough data
Agentic AI - Email Management
7.0
32
Not enough data
7.0
33
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
7.8
161
7.1
21
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.4
7
Not enough data
Self-Service Experience
7.9
8
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
Self-Service Platform
7.9
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
Agentic AI - Customer Self-Service
7.4
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
6.7
7
Not enough data
6.7
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
6.7
5
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hiver and Keeping are categorized as Shared Inbox and Help Desk
Unique Categories
Hiver is categorized as Email Management, Digital Customer Service Platforms, Customer Communications Management, Live Chat, Customer Self-Service, Complaint Management, Conversational Support, Social Customer Service, Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Keeping has no unique categories
Reviews
Reviewers' Company Size
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Keeping
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.3%
Accounting
4.9%
Financial Services
4.2%
Other
73.3%
Retail
7.8%
Higher Education
7.8%
Non-Profit Organization Management
6.3%
Marketing and Advertising
6.3%
Consumer Services
6.3%
Other
65.6%
Discussions
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
Is there any possidbility that you could remove or change to something more appealingd codes as [#QvQyF4kdwm] in a subject space?
2 Comments
JN
Our team actually likes these ticket numbers. It makes it very clear what is a ticket and what is not. We internally use a XMPP type service and can mention...Read more
Keeping has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
