# Hiver vs Keeping Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Hiver excels in overall user satisfaction, reflected in its higher G2 Score compared to Keeping. Users appreciate how Hiver streamlines email management, with one reviewer noting it "helps by keeping an actual record of mail closing and resolving issues," which enhances the customer experience.
- **Users say** that Hiver's shared inbox features significantly improve team collaboration. Reviewers highlight the ability to "assign emails, track status, and communicate internally via notes," making it easier to manage support and sales queries without missing anything.
- **According to verified reviews** , Hiver's ease of use is a standout feature, with users rating it highly for its intuitive interface. One user mentioned that Hiver has "transformed our team's workflow by making the management of shared inboxes significantly more organized."
- **Reviewers mention** that Keeping offers a straightforward experience, particularly for small businesses. Users appreciate its organization and ease of navigation, with one stating, "What is most helpful is that everything is in one space," which simplifies their operations.
- **G2 reviewers highlight** that while Hiver has a robust feature set, Keeping's focus on simplicity makes it appealing for users who prefer a less complex solution. One user noted that Keeping is "easy to learn," which can be beneficial for teams looking for quick onboarding.
- **Users report** that Hiver's support quality is commendable, with a high rating for responsiveness and helpfulness. In contrast, Keeping's support is also rated well, but Hiver's overall higher satisfaction scores suggest a more favorable experience for users needing assistance.



| | Hiver | Keeping | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,283 | 69 | 
| **Largest Market Segment** | Small-Business (66.8% of reviews) | Small-Business (79.4% of reviews) | 
| **Entry Level Price** | Free | $14.00 1 User Per Month | 

---
## Top Pros & Cons

### Hiver

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (149 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

### Keeping

Pros:
- Communication (2 reviews)
- Ease of Use (2 reviews)

Cons:
- Complex Administration (1 reviews)
- Difficult Learning (1 reviews)

---
## Ratings Comparison
| Rating | Hiver | Keeping | 
|---|---|---|
  | **Meets Requirements** | 9.0 (993 reviews) | 8.6 (49 reviews) | 
  | **Ease of Use** | 9.1 (1017 reviews) | 8.9 (51 reviews) | 
  | **Ease of Setup** | 9.0 (593 reviews) | 8.8 (36 reviews) | 
  | **Ease of Admin** | 9.2 (454 reviews) | 9.4 (31 reviews) | 
  | **Quality of Support** | 9.2 (921 reviews) | 9.1 (43 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (445 reviews) | 9.6 (29 reviews) | 
  | **Product Direction (% positive)** | 9.1 (986 reviews) | 9.0 (46 reviews) | 

---
## Pricing

### Hiver

#### Entry-Level Pricing

Plan: Free

Price: Free

Key Features:
- Multi-channel shared inboxes
- Email management
- Live chat support

[Browse all 4 editions](https://www.g2.com/products/hiver/pricing)

#### Free Trial

Yes

### Keeping

#### Entry-Level Pricing

Plan: Essential

Price: $14.00 1 User Per Month

Description: Includes 2 shared mailboxes and 2 workflows.

Key Features:
- Standard Reporting
- Frequently Asked Questions Database
- Response Templates

[Browse all 2 editions](https://www.g2.com/products/keeping/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.0/10 | 353 |
| **Keeping** | 7.9/10 | 33 |

#### Ticket and Case Management

| Feature | Hiver | Keeping | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (211 reviews) ✓ Verified | 8.8 (24 reviews) | 
| **Ticket response user experience** | 8.7 (215 reviews) ✓ Verified | 8.4 (23 reviews) | 
| **Workflow** | 8.6 (222 reviews) ✓ Verified | 8.4 (27 reviews) | 
| **Response Automation** | 8.5 (204 reviews) ✓ Verified | 7.9 (26 reviews) | 
| **SLA Management** | 8.2 (176 reviews) ✓ Verified | 7.8 (20 reviews) | 
| **Attachments/Screencasts** | 8.3 (188 reviews) | 7.8 (21 reviews) | 
| **Ticket Collaboration** | 8.6 (209 reviews) ✓ Verified | 8.7 (26 reviews) | 
| **Customer and Contacts Database** | 8.1 (112 reviews) | 8.3 (21 reviews) | 

#### Generative AI

| Feature | Hiver | Keeping | 
|---|---|---|
| **AI Text Generation** | 7.2 (74 reviews) | 7.6 (12 reviews) | 
| **AI Text Summarization** | 7.3 (73 reviews) | 7.4 (12 reviews) | 

#### Agentic AI - Help Desk

| Feature | Hiver | Keeping | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (29 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.2 (29 reviews) | Not enough data | 
| **Proactive Assistance** | 6.8 (28 reviews) | Not enough data | 

#### Communication Channels

| Feature | Hiver | Keeping | 
|---|---|---|
| **Customer Portal** | 8.2 (160 reviews) | 7.6 (19 reviews) | 
| **Email to Case** | 8.9 (217 reviews) ✓ Verified | 8.8 (26 reviews) | 
| **Chat/Live Support** | 8.5 (190 reviews) | 8.2 (17 reviews) | 
| **Social Integration** | 7.5 (109 reviews) | 7.0 (17 reviews) | 
| **Voice** | 7.5 (104 reviews) | 7.1 (16 reviews) | 

#### Platform

| Feature | Hiver | Keeping | 
|---|---|---|
| **Mobile User Support** | 7.5 (175 reviews) ✓ Verified | 6.8 (17 reviews) | 
| **Customization ** | 7.8 (160 reviews) | 7.1 (21 reviews) | 
| **User, Role, and Access Management** | 8.8 (213 reviews) ✓ Verified | 8.3 (23 reviews) | 
| **Integration** | 8.2 (175 reviews) ✓ Verified | 8.4 (22 reviews) | 
| **Reporting** | 8.2 (193 reviews) ✓ Verified | 8.0 (22 reviews) | 
| **Dashboards** | 8.4 (206 reviews) ✓ Verified | 7.9 (21 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.6/10 | 152 |
| **Keeping** | N/A | N/A |

#### Channels

| Feature | Hiver | Keeping | 
|---|---|---|
| **Multi-Channel Coverage** | 7.9 (149 reviews) | Not enough data | 
| **Open Listening** | 7.6 (143 reviews) | Not enough data | 
| **Physical Media** | 6.7 (141 reviews) | Not enough data | 

#### Design

| Feature | Hiver | Keeping | 
|---|---|---|
| **Communications Strategy Development** | 7.9 (142 reviews) | Not enough data | 
| **Create Content** | 7.3 (142 reviews) | Not enough data | 
| **Personalization** | 8.0 (144 reviews) | Not enough data | 
| **Inbound Identification** | 8.2 (144 reviews) | Not enough data | 
| **Regulatory Compliance** | 7.8 (141 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver | Keeping | 
|---|---|---|
| **AI Text Generation** | 7.1 (107 reviews) | Not enough data | 
| **AI Text Summarization** | 7.1 (105 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Keeping** | N/A | N/A |

#### Usability

| Feature | Hiver | Keeping | 
|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | Hiver | Keeping | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | Keeping | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.4/10 | 621 |
| **Keeping** | 8.5/10 | 29 |

#### Productivity Tools

| Feature | Hiver | Keeping | 
|---|---|---|
| **Notes** | 8.9 (571 reviews) | 8.5 (25 reviews) | 
| **Internal Discussion** | 8.7 (544 reviews) | 8.3 (23 reviews) | 
| **Assignments and Tasks** | 9.2 (574 reviews) | 9.0 (25 reviews) | 
| **Workflows** | 8.7 (502 reviews) | 8.3 (24 reviews) | 
| **Templates** | 8.7 (529 reviews) | 8.1 (24 reviews) | 
| **Integrations** | 8.2 (445 reviews) | 8.1 (23 reviews) | 
| **Tagging System** | 9.1 (557 reviews) | 9.1 (24 reviews) | 

#### Analytics

| Feature | Hiver | Keeping | 
|---|---|---|
| **Trends** | 8.0 (432 reviews) | 8.0 (23 reviews) | 
| **Performance Tracking** | 8.3 (463 reviews) | 8.3 (23 reviews) | 
| **Email Tracking** | 8.8 (499 reviews) | 8.8 (24 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Hiver | Keeping | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (24 reviews) | Not enough data | 
| **Decision Making** | 7.2 (24 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Keeping** | N/A | N/A |

#### Responses

| Feature | Hiver | Keeping | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Hiver | Keeping | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | Keeping | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.3/10 | 5 |
| **Keeping** | N/A | N/A |

#### Conversational Platform

| Feature | Hiver | Keeping | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Hiver | Keeping | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | 7.3 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver | Keeping | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.8/10 | 411 |
| **Keeping** | N/A | N/A |

#### Sorting & Filtering

| Feature | Hiver | Keeping | 
|---|---|---|
| **Attachment Search** | 8.1 (350 reviews) | Not enough data | 
| **Tags** | 8.8 (385 reviews) | Not enough data | 
| **AI Sorting** | 7.5 (330 reviews) | Not enough data | 
| **Predefined Rules** | 8.0 (347 reviews) | Not enough data | 

#### Integrations

| Feature | Hiver | Keeping | 
|---|---|---|
| **Microsoft Outlook Integration** | 6.8 (286 reviews) | Not enough data | 
| **Gmail Integration** | 9.3 (396 reviews) | Not enough data | 
| **Apple Calendar Integration** | 7.1 (281 reviews) | Not enough data | 

#### Time Management

| Feature | Hiver | Keeping | 
|---|---|---|
| **Unified Inbox** | 8.7 (351 reviews) | Not enough data | 
| **Email Automation** | 8.5 (344 reviews) | Not enough data | 
| **Snooze** | 8.0 (313 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver | Keeping | 
|---|---|---|
| **AI Text Generation** | 7.5 (204 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.2 (199 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (202 reviews) | Not enough data | 

#### Agentic AI - Email Management

| Feature | Hiver | Keeping | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (31 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (32 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Keeping** | N/A | N/A |

#### Customer Support

| Feature | Hiver | Keeping | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Hiver | Keeping | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Hiver | Keeping | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 6.5/10 | 213 |
| **Keeping** | N/A | N/A |

#### Generative AI

| Feature | Hiver | Keeping | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Hiver | Keeping | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Hiver | Keeping | 
|---|---|---|
| **Customization ** | 7.8 (160 reviews) | 7.1 (21 reviews) | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.4/10 | 8 |
| **Keeping** | N/A | N/A |

#### Generative AI

| Feature | Hiver | Keeping | 
|---|---|---|
| **AI Text Summarization** | 8.6 (6 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Hiver | Keeping | 
|---|---|---|
| **Knowledge Base** | 8.6 (7 reviews) | Not enough data | 
| **Searchable Articles** | 8.3 (7 reviews) | Not enough data | 
| **Community Forums** | 8.6 (7 reviews) | Not enough data | 
| **Mobile Optimization** | 8.3 (7 reviews) | Not enough data | 
| **Personalization** | 8.3 (7 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Hiver | Keeping | 
|---|---|---|
| **Branding** | 8.6 (7 reviews) | Not enough data | 
| **Automation** | 8.6 (7 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.8 (7 reviews) | Not enough data | 
| **Integrations** | 8.8 (7 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Hiver | Keeping | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (6 reviews) | Not enough data | 
| **Decision Making** | 8.3 (6 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Keeping** | N/A | N/A |

#### Generative AI

| Feature | Hiver | Keeping | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Hiver | Keeping | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Hiver | Keeping | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Hiver | Keeping | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 9.0/10 | 5 |
| **Keeping** | N/A | N/A |

#### Generative AI

| Feature | Hiver | Keeping | 
|---|---|---|
| **AI Text Generation** | 9.0 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (5 reviews) | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Keeping** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Hiver | Keeping | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Hiver | Keeping | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Hiver | Keeping | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Hiver | Keeping | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.2/10 | 6 |
| **Keeping** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Hiver | Keeping | 
|---|---|---|
| **Cross-system Integration** | 7.2 (6 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Keeping** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Hiver | Keeping | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Hiver (12):** [Email Management Software](https://www.g2.com/categories/email-management), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Chatbots Software](https://www.g2.com/categories/chatbots)



---
## Reviewer Demographics

### By Company Size

| Segment | Hiver | Keeping | 
|---|---|---|
| **Small-Business** | 66.8% | 79.4% | 
| **Mid-Market** | 27.3% | 20.6% | 
| **Enterprise** | 5.9% | 0% | 

### By Industry

#### Hiver

- **Computer Software:** 6.9%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.4%
- **Accounting:** 4.8%
- **Financial Services:** 4.1%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.6%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.7%

#### Keeping

- **Higher Education:** 7.4%
- **Retail:** 7.4%
- **Consumer Services:** 5.9%
- **Computer Software:** 5.9%
- **Non-Profit Organization Management:** 5.9%
- **Marketing and Advertising:** 5.9%
- **Health, Wellness and Fitness:** 4.4%
- **Electrical/Electronic Manufacturing:** 4.4%
- **Construction:** 4.4%
- **Information Technology and Services:** 2.9%
- **Other:** 45.6%

---
## Alternatives

### Alternatives to Hiver

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3749 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (832 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7636 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)

### Alternatives to Keeping

- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3749 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (832 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7636 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)

---
## Top Discussions

### Hiver

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

### Keeping

- Title: [Is there any possidbility that you could remove or change to something more appealingd codes as [#QvQyF4kdwm] in a subject space?](https://www.g2.com/discussions/39820-is-there-any-possidbility-that-you-could-remove-or-change-to-something-more-appealingd-codes-as-qvqyf4kdwm-in-a-subject-space) — 2 comments, 1 upvote
  > **Top comment:** "Hi Ana - We're happy to report that you no longer need to have the ticket ID in your subject.  This is the default for all new accounts, and we're happy to..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hiver-vs-keeping)