# Is there any possidbility that you could remove or change to something more appealingd codes as [#QvQyF4kdwm] in a subject space?

A bit confusing for users.

##### Post Metadata
- Posted at: over 5 years ago
- Author title: executive director
- Net upvotes: 1


## Comments
### Comment 1

Our team actually likes these ticket numbers. It makes it very clear what is a ticket and what is not. We internally use a XMPP type service and can mention ticket numbers out of context with ease. Random alphanumeric characters also hide the volume of tickets which a sequential number may. It also helps prevent confusion that a ticket number could look like a phone number,

##### Comment Metadata
- Posted at: about 4 years ago
- Author title: Documentation Manager



### Comment 2

Hi Ana - We're happy to report that you no longer need to have the ticket ID in your subject.  This is the default for all new accounts, and we're happy to make the change on your account.  Just drop us a line at support@keeping.com and we'll take care of it.

##### Comment Metadata
- Posted at: over 4 years ago
- Author title: Owner Operator at Keeping.com


#### Reply 1

Hello, can you please make a change in my account.

##### Reply Metadata
- Posted at: over 4 years ago
- Author title: executive director



## Related Product
[Keeping](https://www.g2.com/products/keeping/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

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