# Top 10 Keeping Alternatives & Competitors **Average Rating:** 4.5/5 **Total Number of Reviews:** 70 Research alternative solutions to Keeping on G2, with real user reviews on competing tools. Help Desk Software is a widely used technology, and many people are seeking quick, secure software solutions with email to case, social media integration, and ai text generation. Other important factors to consider when researching alternatives to Keeping include features and response time. The best overall Keeping alternative is Hiver in Gmail. Other similar apps like Keeping are Drag, Gmelius, Front, and Freshdesk. Keeping alternatives can be found in [Help Desk Software](https://www.g2.com/categories/help-desk) but may also be in [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) or [Workflow Management Software](https://www.g2.com/categories/workflow-management). ## Best Paid & Free Alternatives to Keeping - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - [Drag](https://www.g2.com/products/drag/reviews) - [Gmelius](https://www.g2.com/products/gmelius/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Missive](https://www.g2.com/products/missive/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ## Top 10 Alternatives to Keeping Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Keeping stacks up to the competition, check reviews from current & previous users in industries like Higher Education, Non-Profit Organization Management, and Electrical/Electronic Manufacturing, and find the best product for your business. ### 1. [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) By Hiver **Average Rating:** 4.6/5 **Total Reviews:** 1,283 Hiver in Gmail transforms Gmail into a full-fledged helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests faster, all without leaving their inbox. Reviewers say compared to Keeping, Hiver in Gmail is: - Slower to reach roi - Better at meeting requirements - Easier to set up Categories in common with Keeping: [Help Desk](https://www.g2.com/categories/help-desk), [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Keeping vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-keeping) **Compare Hiver in Gmail with other alternatives:** - [Hiver in Gmail vs Drag](https://www.g2.com/compare/drag-vs-hiver-in-gmail) - [Hiver in Gmail vs Gmelius](https://www.g2.com/compare/gmelius-vs-hiver-in-gmail) - [Hiver in Gmail vs Front](https://www.g2.com/compare/front-vs-hiver-in-gmail) - [Hiver in Gmail vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hiver-in-gmail) - [Hiver in Gmail vs Help Scout](https://www.g2.com/compare/help-scout-vs-hiver-in-gmail) - [Hiver in Gmail vs HubSpot Service Hub](https://www.g2.com/compare/hiver-in-gmail-vs-hubspot-service-hub) - [Hiver in Gmail vs Missive](https://www.g2.com/compare/hiver-in-gmail-vs-missive) - [Hiver in Gmail vs Zendesk for Customer Service](https://www.g2.com/compare/hiver-in-gmail-vs-zendesk-for-customer-service) - [Hiver in Gmail vs Zoho Desk](https://www.g2.com/compare/hiver-in-gmail-vs-zoho-desk) ### 2. [Drag](https://www.g2.com/products/drag/reviews) By DragApp.com **Average Rating:** 4.5/5 **Total Reviews:** 261 Drag is the fastest and most cost-effective way to build team workflows within Gmail. It makes it easy to collaborate on emails, tasks, chat, notes and files on the place you spend your day - your inbox. Reviewers say compared to Keeping, Drag is: - Slower to reach roi - Better at support - Better at meeting requirements Categories in common with Keeping: [Help Desk](https://www.g2.com/categories/help-desk), [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Keeping vs Drag](https://www.g2.com/compare/drag-vs-keeping) **Compare Drag with other alternatives:** - [Drag vs Hiver in Gmail](https://www.g2.com/compare/drag-vs-hiver-in-gmail) - [Drag vs Gmelius](https://www.g2.com/compare/drag-vs-gmelius) - [Drag vs Front](https://www.g2.com/compare/drag-vs-front) - [Drag vs Freshdesk](https://www.g2.com/compare/drag-vs-freshdesk) - [Drag vs Help Scout](https://www.g2.com/compare/drag-vs-help-scout) - [Drag vs HubSpot Service Hub](https://www.g2.com/compare/drag-vs-hubspot-service-hub) - [Drag vs Missive](https://www.g2.com/compare/drag-vs-missive) - [Drag vs Zendesk for Customer Service](https://www.g2.com/compare/drag-vs-zendesk-for-customer-service) - [Drag vs Zoho Desk](https://www.g2.com/compare/drag-vs-zoho-desk) ### 3. [Gmelius](https://www.g2.com/products/gmelius/reviews) By Gmelius SA **Average Rating:** 4.4/5 **Total Reviews:** 776 Work together, everywhere! Gmelius offers a unique collaboration platform that integrates with the tools already used by your company. No need to migrate your data to a different solution or train your teams on how to use another application. Reviewers say compared to Keeping, Gmelius is: - Slower to reach roi Categories in common with Keeping: [Help Desk](https://www.g2.com/categories/help-desk), [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Keeping vs Gmelius](https://www.g2.com/compare/gmelius-vs-keeping) **Compare Gmelius with other alternatives:** - [Gmelius vs Hiver in Gmail](https://www.g2.com/compare/gmelius-vs-hiver-in-gmail) - [Gmelius vs Drag](https://www.g2.com/compare/drag-vs-gmelius) - [Gmelius vs Front](https://www.g2.com/compare/front-vs-gmelius) - [Gmelius vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-gmelius) - [Gmelius vs Help Scout](https://www.g2.com/compare/gmelius-vs-help-scout) - [Gmelius vs HubSpot Service Hub](https://www.g2.com/compare/gmelius-vs-hubspot-service-hub) - [Gmelius vs Missive](https://www.g2.com/compare/gmelius-vs-missive) - [Gmelius vs Zendesk for Customer Service](https://www.g2.com/compare/gmelius-vs-zendesk-for-customer-service) - [Gmelius vs Zoho Desk](https://www.g2.com/compare/gmelius-vs-zoho-desk) ### 4. [Front](https://www.g2.com/products/front/reviews) By Front App **Average Rating:** 4.7/5 **Total Reviews:** 2,507 Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. Reviewers say compared to Keeping, Front is: - Slower to reach roi - Better at meeting requirements - More usable Categories in common with Keeping: [Help Desk](https://www.g2.com/categories/help-desk), [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Keeping vs Front](https://www.g2.com/compare/front-vs-keeping) **Compare Front with other alternatives:** - [Front vs Hiver in Gmail](https://www.g2.com/compare/front-vs-hiver-in-gmail) - [Front vs Drag](https://www.g2.com/compare/drag-vs-front) - [Front vs Gmelius](https://www.g2.com/compare/front-vs-gmelius) - [Front vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-front) - [Front vs Help Scout](https://www.g2.com/compare/front-vs-help-scout) - [Front vs HubSpot Service Hub](https://www.g2.com/compare/front-vs-hubspot-service-hub) - [Front vs Missive](https://www.g2.com/compare/front-vs-missive) - [Front vs Zendesk for Customer Service](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Front vs Zoho Desk](https://www.g2.com/compare/front-vs-zoho-desk) ### 5. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,762 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Reviewers say compared to Keeping, Freshdesk is: - Slower to reach roi Categories in common with Keeping: [Help Desk](https://www.g2.com/categories/help-desk), [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Keeping vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-keeping) **Compare Freshdesk with other alternatives:** - [Freshdesk vs Hiver in Gmail](https://www.g2.com/compare/freshdesk-vs-hiver-in-gmail) - [Freshdesk vs Drag](https://www.g2.com/compare/drag-vs-freshdesk) - [Freshdesk vs Gmelius](https://www.g2.com/compare/freshdesk-vs-gmelius) - [Freshdesk vs Front](https://www.g2.com/compare/freshdesk-vs-front) - [Freshdesk vs Help Scout](https://www.g2.com/compare/freshdesk-vs-help-scout) - [Freshdesk vs HubSpot Service Hub](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) - [Freshdesk vs Missive](https://www.g2.com/compare/freshdesk-vs-missive) - [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) ### 6. [Help Scout](https://www.g2.com/products/help-scout/reviews) By Help Scout **Average Rating:** 4.4/5 **Total Reviews:** 431 Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place. Reviewers say compared to Keeping, Help Scout is: - Slower to reach roi - Easier to set up - More usable Categories in common with Keeping: [Help Desk](https://www.g2.com/categories/help-desk), [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Keeping vs Help Scout](https://www.g2.com/compare/help-scout-vs-keeping) **Compare Help Scout with other alternatives:** - [Help Scout vs Hiver in Gmail](https://www.g2.com/compare/help-scout-vs-hiver-in-gmail) - [Help Scout vs Drag](https://www.g2.com/compare/drag-vs-help-scout) - [Help Scout vs Gmelius](https://www.g2.com/compare/gmelius-vs-help-scout) - [Help Scout vs Front](https://www.g2.com/compare/front-vs-help-scout) - [Help Scout vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-help-scout) - [Help Scout vs HubSpot Service Hub](https://www.g2.com/compare/help-scout-vs-hubspot-service-hub) - [Help Scout vs Missive](https://www.g2.com/compare/help-scout-vs-missive) - [Help Scout vs Zendesk for Customer Service](https://www.g2.com/compare/help-scout-vs-zendesk-for-customer-service) - [Help Scout vs Zoho Desk](https://www.g2.com/compare/help-scout-vs-zoho-desk) ### 7. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) By HubSpot **Average Rating:** 4.4/5 **Total Reviews:** 2,920 Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. Reviewers say compared to Keeping, HubSpot Service Hub is: - Slower to reach roi Categories in common with Keeping: [Help Desk](https://www.g2.com/categories/help-desk), [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Keeping vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-keeping) **Compare HubSpot Service Hub with other alternatives:** - [HubSpot Service Hub vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-hubspot-service-hub) - [HubSpot Service Hub vs Drag](https://www.g2.com/compare/drag-vs-hubspot-service-hub) - [HubSpot Service Hub vs Gmelius](https://www.g2.com/compare/gmelius-vs-hubspot-service-hub) - [HubSpot Service Hub vs Front](https://www.g2.com/compare/front-vs-hubspot-service-hub) - [HubSpot Service Hub vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) - [HubSpot Service Hub vs Help Scout](https://www.g2.com/compare/help-scout-vs-hubspot-service-hub) - [HubSpot Service Hub vs Missive](https://www.g2.com/compare/hubspot-service-hub-vs-missive) - [HubSpot Service Hub vs Zendesk for Customer Service](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) - [HubSpot Service Hub vs Zoho Desk](https://www.g2.com/compare/hubspot-service-hub-vs-zoho-desk) ### 8. [Missive](https://www.g2.com/products/missive/reviews) By Missive **Average Rating:** 4.7/5 **Total Reviews:** 854 Missive is a team collaboration app for emails and chat, each email thread becomes a conversation and then invite colleagues, chat in this conversation and even live edit an email draft together. Reviewers say compared to Keeping, Missive is: - Better at meeting requirements - Better at support - Easier to do business with Categories in common with Keeping: [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Keeping vs Missive](https://www.g2.com/compare/keeping-vs-missive) **Compare Missive with other alternatives:** - [Missive vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-missive) - [Missive vs Drag](https://www.g2.com/compare/drag-vs-missive) - [Missive vs Gmelius](https://www.g2.com/compare/gmelius-vs-missive) - [Missive vs Front](https://www.g2.com/compare/front-vs-missive) - [Missive vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-missive) - [Missive vs Help Scout](https://www.g2.com/compare/help-scout-vs-missive) - [Missive vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-missive) - [Missive vs Zendesk for Customer Service](https://www.g2.com/compare/missive-vs-zendesk-for-customer-service) - [Missive vs Zoho Desk](https://www.g2.com/compare/missive-vs-zoho-desk) ### 9. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 7,035 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Reviewers say compared to Keeping, Zendesk for Customer Service is: - Slower to reach roi - Better at meeting requirements Categories in common with Keeping: [Help Desk](https://www.g2.com/categories/help-desk), [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Keeping vs Zendesk for Customer Service](https://www.g2.com/compare/keeping-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Drag](https://www.g2.com/compare/drag-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Gmelius](https://www.g2.com/compare/gmelius-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Front](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Help Scout](https://www.g2.com/compare/help-scout-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Missive](https://www.g2.com/compare/missive-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Zoho Desk](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) ### 10. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) By Zoho **Average Rating:** 4.4/5 **Total Reviews:** 7,843 Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. Reviewers say compared to Keeping, Zoho Desk is: - Slower to reach roi - Better at meeting requirements Categories in common with Keeping: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Keeping vs Zoho Desk](https://www.g2.com/compare/keeping-vs-zoho-desk) **Compare Zoho Desk with other alternatives:** - [Zoho Desk vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-zoho-desk) - [Zoho Desk vs Drag](https://www.g2.com/compare/drag-vs-zoho-desk) - [Zoho Desk vs Gmelius](https://www.g2.com/compare/gmelius-vs-zoho-desk) - [Zoho Desk vs Front](https://www.g2.com/compare/front-vs-zoho-desk) - [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Zoho Desk vs Help Scout](https://www.g2.com/compare/help-scout-vs-zoho-desk) - [Zoho Desk vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zoho-desk) - [Zoho Desk vs Missive](https://www.g2.com/compare/missive-vs-zoho-desk) - [Zoho Desk vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) --- ## Keeping Alternatives FAQs ### How does Keeping compare to Hiver? According to G2 data, [Keeping](https://www.g2.com/products/keeping/reviews) holds an average rating of 4.5/5 from 69 reviews, while [Hiver](https://www.g2.com/products/hiver/reviews) has a slightly higher average rating of 4.6/5 from 1,283 reviews. In dimension scores, Hiver leads Keeping by 0.4 points in Meeting Requirements (9.0 vs 8.6) and 0.2 points in Usability (9.1 vs 8.9). Keeping scores higher in Ease of Admin by 0.2 points (9.4 vs 9.2) and Ease of Doing Business With by 0.4 points (9.6 vs 9.2). Both products offer seamless Gmail integration and facilitate shared inbox management, but Hiver has a larger user base and more extensive feedback highlighting its collaboration, assignment management, and automation features. Users praise Keeping for its simplicity, ease of use, and Gmail-based ticketing system, while Hiver is noted for its robust email management, team collaboration, and AI features. Both have some limitations in mobile experience and occasional syncing or notification issues. Overall, Hiver is favored for its comprehensive feature set and scalability, whereas Keeping is appreciated for straightforward Gmail integration and ease of administration. ### What are the best alternatives to Keeping? The best alternatives to Keeping are [Hiver](https://www.g2.com/products/hiver/reviews) (4.6/5 stars, 1283 reviews), [Drag](https://www.g2.com/products/drag/reviews) (4.5/5 stars, 261 reviews), [Gmelius](https://www.g2.com/products/gmelius/reviews) (4.4/5 stars, 776 reviews), and [Front](https://www.g2.com/products/front/reviews) (4.7/5 stars, 2469 reviews). These alternatives offer robust shared inbox management, team collaboration, and workflow automation features with higher review counts and comparable or better ratings than Keeping (4.5/5 stars, 69 reviews). ### What features do alternatives offer that Keeping does not? Keeping lacks a mobile app and has limited notification and reporting capabilities compared to its alternatives. It also does not support integrations with popular tools like Salesforce, Slack, or project management platforms such as Asana, which are available in some alternatives. ### Which Help Desk tools do reviewers recommend instead of Keeping? Reviewers consistently recommend [Hiver](https://www.g2.com/products/hiver/reviews) for its seamless Gmail integration, ease of use, AI-powered automation, and 24/7 support. [Drag](https://www.g2.com/products/drag/reviews) is praised for its intuitive Kanban-style boards and efficient email collaboration within Gmail. [Gmelius](https://www.g2.com/products/gmelius/reviews) is favored for its comprehensive Gmail integration, automation, and team collaboration features without requiring platform migration. [Front](https://www.g2.com/products/front/reviews) is highlighted for its multi-channel communication capabilities, internal commenting, and powerful automation that streamline team workflows. These tools are recommended over Keeping for teams seeking advanced collaboration, better mobile support, and richer integrations. ### Why do users choose Hiver over Keeping? Users choose [Hiver](https://www.g2.com/products/hiver/reviews) over Keeping primarily due to its superior ease of use, with 182 mentions highlighting this advantage, and its strong team collaboration capabilities noted in 149 reviews. Hiver's seamless Gmail integration, assignment management, and automation features streamline email workflows effectively, making it ideal for larger teams managing high volumes of emails. The product also offers 24/7 customer support and AI-powered tools that enhance productivity. Additionally, Hiver's onboarding process is quick and intuitive, requiring minimal training, which accelerates adoption. Despite being considered more expensive by some users, the time savings and organizational benefits justify the cost. Users also appreciate Hiver's ability to centralize communication within Gmail, reducing the need for separate helpdesk tools and improving accountability through clear task assignments and status tracking. 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