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Compare Google Workspace and Hiver 
Featured Products
At a Glance
Market Segments
Small-Business (46.2% of reviews)
Small-Business (67.0% of reviews)
Entry-Level Pricing
$6.00 Per Month
Free
Google Workspace
Star Rating
(47,275)4.6 out of 5
Market Segments
Small-Business (46.2% of reviews)
Pros & Cons
Entry-Level Pricing
$6.00 Per Month
Browse all 3 pricing plansHiver
Star Rating
(1,274)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansGoogle Workspace vs Hiver
When assessing the two solutions, reviewers found Google Workspace easier to use and set up. However, Hiver is easier to administer. Reviewers also preferred doing business with Hiver overall.
- Reviewers felt that Google Workspace meets the needs of their business better than Hiver.
- When comparing quality of ongoing product support, reviewers felt that Hiver is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Hiver over Google Workspace.
Pricing
Entry-Level Pricing
Google Workspace
Business Starter
$6.00
Per Month
- Custom and secure business email
- 100 participant video meetings
- 30 GB storage per user
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Free Trial
Google Workspace
Free Trial is available
Hiver
Free Trial is available
Ratings
Meets Requirements
9.1
37,489
9.0
987
Ease of Use
9.3
37,707
9.1
1,011
Ease of Setup
9.2
9,641
9.0
586
Ease of Admin
9.1
8,193
9.2
451
Quality of Support
8.6
29,876
9.2
915
Has the product been a good partner in doing business?
9.0
7,518
9.2
442
Product Direction (% positive)
8.7
36,217
9.1
980
Features by Category
Ticket and Case Management
Not enough data
8.8
211
|
Verified
Not enough data
8.7
214
|
Verified
Not enough data
8.6
221
|
Verified
Not enough data
8.5
206
|
Verified
Not enough data
8.2
177
|
Verified
Not enough data
8.3
190
Not enough data
8.6
205
|
Verified
Not enough data
8.1
111
Generative AI
Not enough data
7.2
74
Not enough data
7.3
73
Agentic AI - Help Desk
Not enough data
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Communication Channels
Not enough data
8.2
160
Not enough data
8.9
216
|
Verified
Not enough data
8.5
189
Not enough data
7.5
109
Not enough data
7.5
104
Platform
Not enough data
7.5
176
|
Verified
Not enough data
7.8
161
Not enough data
8.8
215
|
Verified
Not enough data
8.2
176
|
Verified
Not enough data
8.2
193
|
Verified
Not enough data
8.4
208
|
Verified
File Management
9.2
7986
Not enough data
9.1
8042
Not enough data
9.0
8128
Not enough data
8.9
8172
Not enough data
9.0
7767
Not enough data
Agentic AI - Cloud Content Collaboration
7.5
120
Not enough data
7.8
120
Not enough data
7.9
118
Not enough data
Collaboration
9.0
7557
Not enough data
9.4
8350
Not enough data
9.2
7869
Not enough data
8.8
6841
Not enough data
Administration
9.1
6018
Not enough data
8.9
5846
Not enough data
9.1
5804
Not enough data
8.4
6287
Not enough data
8.7
5288
Not enough data
9.1
6404
Not enough data
Platform
9.3
2137
Not enough data
8.8
1738
Not enough data
8.8
1663
Not enough data
8.8
1503
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
8.8
2103
Not enough data
8.8
2233
Not enough data
8.7
2051
Not enough data
Business Instant Messaging
9.0
2193
Not enough data
9.0
2230
Not enough data
Business Instant Messaging
9.0
2274
Not enough data
9.1
2343
Not enough data
8.7
1891
Not enough data
Generative AI - Business Instant Messaging
8.3
260
Not enough data
AI - Business Instant Messaging
8.2
254
Not enough data
8.2
253
Not enough data
8.2
252
Not enough data
8.3
251
Not enough data
Agentic AI - Business Instant Messaging
8.2
141
Not enough data
8.3
140
Not enough data
Presenter Tools
8.9
2812
Not enough data
8.4
2418
Not enough data
8.2
2300
Not enough data
8.7
2712
Not enough data
Conferencing Options
9.0
3074
Not enough data
9.0
3136
Not enough data
9.1
3235
Not enough data
Application Tools
8.7
2480
Not enough data
8.5
2557
Not enough data
9.1
2854
Not enough data
Agentic AI - Screen Sharing
8.3
206
Not enough data
Channels
Not enough data
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Design
Not enough data
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Generative AI
Not enough data
7.1
107
Not enough data
7.1
105
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.7
1816
Not enough data
8.8
1812
Not enough data
9.5
1841
Not enough data
Platform Content
8.6
1703
Not enough data
8.1
1705
Not enough data
8.3
1638
Not enough data
9.4
1809
Not enough data
Platform Additional Functionality
8.7
1604
Not enough data
9.2
1704
Not enough data
9.4
1742
Not enough data
Generative AI
8.4
546
Not enough data
8.1
536
Not enough data
7.6
531
Not enough data
8.4
539
Not enough data
7.3
523
Not enough data
8.1
531
Not enough data
7.8
528
Not enough data
Calculating
8.9
1856
Not enough data
8.9
1750
Not enough data
Insights
8.7
1729
Not enough data
8.9
1791
Not enough data
Editing
8.5
1733
Not enough data
9.4
1878
Not enough data
8.9
1787
Not enough data
Functionality
8.7
1589
Not enough data
9.2
1799
Not enough data
9.1
1813
Not enough data
9.5
1903
Not enough data
Applications
9.3
1374
Not enough data
9.1
1287
Not enough data
8.4
1228
Not enough data
Collaboration
9.3
1358
Not enough data
8.9
1207
Not enough data
9.3
1328
Not enough data
Management
9.2
1307
Not enough data
9.1
1256
Not enough data
9.5
1311
Not enough data
Agentic AI - Office Suites
7.9
386
Not enough data
8.1
386
Not enough data
Collaboration Tools
9.0
5941
Not enough data
9.1
4193
Not enough data
8.3
3655
Not enough data
9.0
4241
Not enough data
8.9
3976
Not enough data
Meeting Coordination
9.1
5803
Not enough data
8.5
5180
Not enough data
8.8
5471
Not enough data
9.2
4181
Not enough data
Software Type
9.1
5760
Not enough data
9.2
4250
Not enough data
8.9
3824
Not enough data
Agentic AI - Video Conferencing
8.1
377
Not enough data
7.9
380
Not enough data
8.2
376
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.0
1015
Not enough data
9.0
1038
Not enough data
8.4
994
Not enough data
8.9
1012
Not enough data
Survey Customization
8.5
865
Not enough data
8.4
915
Not enough data
8.6
912
Not enough data
8.4
756
Not enough data
Survey Insights
8.8
995
Not enough data
8.4
762
Not enough data
9.0
971
Not enough data
9.0
967
Not enough data
Agentic AI - Survey
8.2
80
Not enough data
8.0
79
Not enough data
8.2
79
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
9.2
1454
Not enough data
9.2
1421
Not enough data
Shared Calendar
9.3
1467
Not enough data
9.1
1425
Not enough data
Accessibility
8.8
1242
Not enough data
8.6
1296
Not enough data
Integration
9.0
1360
Not enough data
8.9
1338
Not enough data
8.9
1349
Not enough data
Notifications
9.0
1387
Not enough data
8.7
1244
Not enough data
Generative AI
7.8
758
Not enough data
8.1
761
Not enough data
8.0
757
Not enough data
Agentic AI - Calendar
8.0
305
Not enough data
Design
8.7
1403
Not enough data
8.5
1414
Not enough data
8.5
1407
Not enough data
Collaboration
9.4
1513
Not enough data
9.3
1488
Not enough data
File Types
9.2
1499
Not enough data
9.0
1470
Not enough data
8.7
1228
Not enough data
Edit & Revise
9.1
1481
Not enough data
8.9
1432
Not enough data
9.2
1503
Not enough data
Integrate & Embed
9.3
1446
Not enough data
8.9
1300
Not enough data
9.0
1376
Not enough data
Operating System
9.2
1346
Not enough data
9.0
1325
Not enough data
8.2
1081
Not enough data
Generative AI
8.4
750
Not enough data
8.5
737
Not enough data
7.8
730
Not enough data
8.2
731
Not enough data
8.1
725
Not enough data
Agentic AI - Document Creation
7.8
299
Not enough data
Sorting & Filtering
Not enough data
8.1
350
Not enough data
8.8
385
Not enough data
7.5
330
Not enough data
8.0
347
Integrations
Not enough data
6.8
286
Not enough data
9.3
395
Not enough data
7.1
281
Time Management
Not enough data
8.7
351
Not enough data
8.5
344
Not enough data
8.0
313
Generative AI
Not enough data
7.5
204
Not enough data
7.2
199
Not enough data
7.4
202
Agentic AI - Email Management
Not enough data
7.2
31
Not enough data
7.2
32
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.4
831
Not enough data
8.4
826
Not enough data
8.1
822
Not enough data
8.0
324
Not enough data
8.3
323
Not enough data
7.8
318
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
7.8
161
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
6
Self-Service Experience
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Self-Service Platform
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.8
7
Agentic AI - Customer Self-Service
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.0
5
Not enough data
9.0
5
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
6.7
5
Agentic AI - Note-Taking Software
7.8
78
Not enough data
Customizations
8.4
425
Not enough data
8.8
427
Not enough data
8.4
393
Not enough data
8.5
403
Not enough data
Growth
8.4
335
Not enough data
8.5
361
Not enough data
8.5
337
Not enough data
8.1
319
Not enough data
8.6
343
Not enough data
Content
8.9
388
Not enough data
8.8
401
Not enough data
8.7
397
Not enough data
8.4
142
Not enough data
Support
8.4
149
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Google Workspace and Hiver share no categories
Unique Categories
Google Workspace is categorized as Business Instant Messaging, Screen Sharing, Note-Taking Software, Spreadsheets, Website Builder, Presentation, Document Creation, Cloud Content Collaboration, Office Suites, Calendar, Email, Survey, and Video Conferencing
Hiver is categorized as Email Management, Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, Complaint Management, Conversational Support, Social Customer Service, Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Reviews
Reviewers' Company Size
Google Workspace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.2%
Education Management
8.4%
Computer Software
7.8%
Marketing and Advertising
6.7%
Higher Education
5.1%
Other
62.9%
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.4%
Accounting
4.9%
Financial Services
4.2%
Other
73.2%
Alternatives
Discussions
Is there a way to see everyone all at once on the screen?
21 Comments
JB
Yes. On the bottom right, you'll see "Present your screen" and next to it "..." Those 3 dots give you access to screen settings. You can change to tile mode,...Read more
Is that possible to see the files from multiple Google accounts simultaneously?
17 Comments
JD
Yes. When a Google Drive document is shared to your Gmail, you can save it to your Drive. When you open the document, it will open in a separate tab. You...Read more
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
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