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Compare Glassbox and Sprig 
Featured Products
At a Glance
Market Segments
Enterprise (78.1% of reviews)
Mid-Market (50.5% of reviews)
Entry-Level Pricing
No pricing available
$0.00
Glassbox
Star Rating
(806)4.9 out of 5
Market Segments
Enterprise (78.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GlassboxSprig
Star Rating
(104)4.4 out of 5
Market Segments
Mid-Market (50.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Glassbox excels in providing a comprehensive view of user behavior, with features like real-time session replay that allow users to quickly identify areas of friction. This capability is particularly praised for its ability to capture every digital interaction automatically, making data analysis straightforward and efficient.
- Users say that Sprig is easy to start with, especially for non-technical users, thanks to its simple installation process. Reviewers appreciate the ability to create multiple study types and filter results by user attributes, which enhances the targeting of feedback collection.
- According to verified reviews, Glassbox stands out for its high-quality support, with users highlighting the responsiveness and effectiveness of the customer service team. This level of support contributes to a smoother implementation process and overall user satisfaction.
- Reviewers mention that while Sprig offers a user-friendly interface for capturing feedback, it may not provide the same depth of analytics as Glassbox. Users have noted that Glassbox's extensive analytics capabilities, such as account-level and user-level insights, are crucial for making informed business decisions.
- G2 reviewers highlight that Glassbox's ability to automatically capture data without the need for tagging is a significant advantage, allowing teams to focus on analysis rather than setup. This feature is particularly beneficial for organizations looking to streamline their data collection processes.
- Users report that while Sprig's contextual surveys are effective for real-time feedback, they may not offer the same level of detailed analytics as Glassbox. The ability to embed surveys seamlessly into the product is a strong point for Sprig, but some users feel that it lacks the comprehensive tracking features that Glassbox provides.
Pricing
Entry-Level Pricing
Glassbox
No pricing availableSprig
Free Plan
$0.00
For individuals just getting started with capturing quick and easy user insights.
- 1 study per month
- 5k MTUs
- 1 Link Survey per month
Free Trial
Glassbox
Free Trial is available
Sprig
Free Trial is available
Ratings
Meets Requirements
9.8
738
8.5
90
Ease of Use
9.7
740
8.8
92
Ease of Setup
9.8
475
8.6
52
Ease of Admin
9.8
343
9.0
28
Quality of Support
9.8
737
8.9
78
Has the product been a good partner in doing business?
9.9
347
9.0
28
Product Direction (% positive)
9.9
729
9.6
92
Features by Category
Metrics
9.9
572
Not enough data
9.9
566
Not enough data
9.9
560
Not enough data
9.9
564
Not enough data
9.9
559
Not enough data
9.9
545
Not enough data
9.9
541
Not enough data
9.9
546
Not enough data
9.9
541
Not enough data
Reporting
9.9
554
Not enough data
9.9
540
Not enough data
9.8
532
Not enough data
9.9
532
Not enough data
9.9
528
Not enough data
9.9
520
Not enough data
9.9
532
Not enough data
Other
9.9
522
Not enough data
9.9
505
Not enough data
9.9
503
Not enough data
9.9
497
Not enough data
9.9
490
Not enough data
9.8
486
Not enough data
9.9
488
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Administration
9.9
516
Not enough data
9.9
492
Not enough data
9.9
530
Not enough data
9.8
518
Not enough data
User Identification
9.9
478
Not enough data
10.0
481
Not enough data
10.0
485
Not enough data
Tracking & Reporting
10.0
472
Not enough data
10.0
471
Not enough data
10.0
468
Not enough data
9.9
465
Not enough data
10.0
474
Not enough data
10.0
468
Not enough data
Metrics
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Not enough data
User Response Methods
Not enough data
9.4
67
Not enough data
7.5
50
Not enough data
6.3
46
Not enough data
Feature Not Available
Not enough data
7.5
47
Participant Selection
Not enough data
9.3
55
Not enough data
Feature Not Available
Not enough data
7.7
46
Not enough data
6.9
46
Insights
Not enough data
7.9
63
Not enough data
8.0
60
Not enough data
7.2
52
Generative AI
Not enough data
8.1
48
User Behavior
9.8
520
|
Verified
6.7
12
9.8
516
|
Verified
6.7
11
9.8
517
|
Verified
5.8
10
A/B Testing
9.8
503
|
Verified
Feature Not Available
9.8
508
Feature Not Available
9.8
528
|
Verified
Feature Not Available
9.9
496
|
Verified
Feature Not Available
Visitor Information
9.8
542
|
Verified
8.2
14
9.8
562
|
Verified
7.2
12
Agentic AI - Session Replay
8.7
13
Not enough data
Product Analytics
10.0
450
7.9
19
9.9
450
7.5
18
9.9
451
7.4
21
9.9
453
6.6
19
9.9
458
6.7
16
10.0
452
6.9
16
9.9
469
7.5
17
10.0
446
7.5
19
Agentic AI - Product Analytics
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
Analytics
10.0
295
Not enough data
10.0
298
Not enough data
9.9
294
Not enough data
10.0
298
Not enough data
10.0
296
Not enough data
10.0
311
Not enough data
Administration
9.9
308
Not enough data
10.0
291
Not enough data
10.0
291
Not enough data
Generative AI
10.0
59
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
10.0
437
Not enough data
9.9
439
Not enough data
9.9
439
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.9
409
Not enough data
9.9
433
Not enough data
9.9
432
Not enough data
Performance
10.0
432
Not enough data
10.0
434
Not enough data
10.0
431
Not enough data
10.0
432
Not enough data
Platform Basics
9.9
340
Not enough data
9.9
341
Not enough data
10.0
334
Not enough data
9.9
336
Not enough data
10.0
164
Not enough data
Agentic AI - Customer Journey Mapping
9.2
8
Not enough data
Platform Basics
9.9
471
|
Verified
Not enough data
9.8
475
|
Verified
Not enough data
Platform Data
9.9
472
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
9.9
476
|
Verified
Not enough data
9.9
473
|
Verified
Not enough data
Platform Additional Functionality
9.8
473
|
Verified
Not enough data
9.9
466
|
Verified
Not enough data
9.9
477
|
Verified
Not enough data
Agentic AI - Customer Journey Analytics
10.0
6
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
10.0
6
Not enough data
Analytics
Not enough data
8.3
9
Not enough data
8.7
9
Not enough data
8.3
10
Not enough data
6.5
10
Customization
Not enough data
8.9
9
Not enough data
7.0
9
Not enough data
7.2
9
Not enough data
6.9
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
9.9
211
7.3
17
9.9
211
7.7
16
9.9
211
7.5
16
Feedback Analysis
9.9
212
8.5
16
9.7
209
8.3
15
9.9
211
8.3
15
Feedback Sources
9.9
210
5.8
15
9.9
212
8.6
17
9.4
210
4.8
15
9.9
209
5.4
15
Generative AI
9.8
67
Not enough data
Feature Not Available
Not enough data
Survey Management
Not enough data
9.1
71
Not enough data
8.9
70
Not enough data
8.7
63
Not enough data
8.5
68
Survey Customization
Not enough data
8.2
60
Not enough data
8.0
58
Not enough data
7.0
47
Not enough data
6.7
42
Survey Insights
Not enough data
8.1
67
Not enough data
6.9
55
Not enough data
8.0
65
Not enough data
8.5
57
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
10.0
62
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Not enough data
Process Management
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
Not enough data
System Management
10.0
243
Not enough data
10.0
238
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
9.9
480
Not enough data
9.9
481
Not enough data
9.9
466
Not enough data
9.9
464
Not enough data
9.9
467
Not enough data
Reporting
10.0
467
Not enough data
9.9
466
Not enough data
9.9
467
Not enough data
10.0
460
Not enough data
Metrics
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Not enough data
Variation Testing
10.0
430
Not enough data
10.0
429
Not enough data
10.0
432
Not enough data
10.0
437
Not enough data
10.0
428
Not enough data
10.0
431
Not enough data
Reporting
10.0
460
Not enough data
10.0
457
Not enough data
Personalization
10.0
446
Not enough data
10.0
429
Not enough data
10.0
426
Not enough data
Administration
10.0
427
Not enough data
10.0
429
Not enough data
10.0
430
Not enough data
10.0
430
Not enough data
Categories
Categories
Shared Categories
Glassbox and Sprig are categorized as Feedback Analytics, Product Analytics, Session Replay, and Heatmap Tools
Unique Categories
Glassbox is categorized as Customer Journey Mapping, Digital Experience Monitoring (DEM), E-Commerce Analytics, Customer Journey Analytics, Mobile App Analytics, Mobile App Optimization, Enterprise Feedback Management, Digital Analytics, Digital Accessibility Platforms, and Digital Accessibility Tools
Reviews
Reviewers' Company Size
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprig
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
37.1%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.3%
Banking
3.6%
Other
30.5%
Computer Software
25.2%
Information Technology and Services
19.4%
Financial Services
13.6%
Online Media
2.9%
Human Resources
2.9%
Other
35.9%
Discussions
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
Sprig has no discussions with answers
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