# When do we get to utilize Customer Journey Maps?



##### Post Metadata
- Posted at: over 5 years ago
- Net upvotes: 1


## Comments
### Comment 1

We use it to understand the reasons behind customer abandonment from our campaigns and to see common paths taken (and not taken) 

##### Comment Metadata
- Posted at: over 5 years ago
- Author title: Digital Marketing Specialist 



### Comment 2

Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features. 
With your impending upgrade, you are well-positioned to get the full benefits of this amazing feature in a matter of days from now. 
We look forward to your overall product feedback once you get this new experience.


##### Comment Metadata
- Posted at: over 5 years ago
- Author title: Product Owner




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