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Compare Genesys Cloud CX and Nextiva 
Featured Products
At a Glance
Market Segments
Mid-Market (46.4% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
No pricing available
Starting at $15.00 1 User Per Month
Genesys Cloud CX
Star Rating
(1,503)4.4 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXNextiva
Star Rating
(3,436)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Genesys Cloud CX excels in integrating multiple communication channels, such as voice, chat, email, and messaging, into a single platform. This seamless integration simplifies workflows for agents, making it easier to manage customer interactions effectively.
- Users say that Nextiva stands out for its user-friendly interface and straightforward implementation process. Many find it easy to set up for each agent, which contributes to a smoother onboarding experience and allows teams to start using the software quickly.
- Reviewers mention that Nextiva's customer support is highly praised, with users highlighting the excellent assistance they receive when encountering issues. This level of support is particularly beneficial for small businesses that may require more guidance during their initial setup and ongoing use.
- According to verified reviews, Genesys Cloud CX provides robust analytics features, with customizable dashboards that help users track performance metrics effectively. This capability is especially valuable in a contact center environment, where data-driven decisions can enhance service quality.
- G2 reviewers note that while Genesys Cloud CX has a strong focus on omnichannel communication, some users feel it may not fully meet their specific workflow needs, citing occasional configuration challenges. This can be a consideration for businesses with unique operational requirements.
- Users highlight that Nextiva's call recording feature is particularly beneficial for improving communication quality. Small business owners appreciate the ability to review calls with employees, which aids in refining scripts and enhancing overall customer interactions.
Pricing
Entry-Level Pricing
Genesys Cloud CX
No pricing availableNextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
Genesys Cloud CX
Free Trial is available
Nextiva
No trial information availableRatings
Meets Requirements
8.6
1,041
9.0
2,766
Ease of Use
8.9
1,074
8.7
2,802
Ease of Setup
8.4
638
8.4
2,093
Ease of Admin
8.4
588
8.6
1,986
Quality of Support
8.2
998
9.0
2,752
Has the product been a good partner in doing business?
8.5
582
8.9
1,967
Product Direction (% positive)
8.7
943
8.3
2,653
Features by Category
Messenger
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Not enough data
Channels
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Not enough data
Customers
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.9
143
Not enough data
8.9
127
Not enough data
9.2
6
Not enough data
Agent Tools
8.6
123
Not enough data
8.6
136
Not enough data
9.2
160
Not enough data
Automation
8.6
120
Not enough data
9.2
145
Not enough data
8.7
107
Not enough data
Agentic AI - Auto Dialer
9.2
6
Not enough data
8.6
6
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Quality Assurance
8.7
157
Not enough data
8.6
148
Not enough data
7.7
159
Not enough data
Engagement
8.5
138
Not enough data
8.2
158
Not enough data
8.2
147
Not enough data
Performance
8.5
153
Not enough data
8.9
151
Not enough data
Generative AI
7.1
33
Not enough data
7.5
33
Not enough data
Channels
9.1
345
|
Verified
9.4
196
8.2
203
7.9
178
8.6
236
|
Verified
7.7
175
8.3
203
|
Verified
8.2
181
8.3
235
|
Verified
8.2
170
Generative AI
7.8
68
7.6
85
Functions
8.8
392
|
Verified
8.7
176
8.8
400
|
Verified
8.6
175
8.8
337
|
Verified
8.8
176
8.3
232
|
Verified
8.1
173
8.5
242
|
Verified
8.2
171
9.1
313
|
Verified
8.5
179
8.8
300
|
Verified
8.5
171
8.6
242
8.4
167
Agentic AI - Contact Center
6.7
10
8.8
12
8.0
11
9.3
12
7.1
11
9.3
12
6.7
10
9.3
12
Administrative
8.3
354
|
Verified
8.3
169
8.8
395
|
Verified
9.1
177
7.5
431
|
Verified
8.9
177
8.8
285
|
Verified
8.4
167
8.5
257
8.3
162
Responses
9.2
34
Not enough data
9.4
36
Not enough data
8.6
33
Not enough data
Automation - AI Agents
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Not enough data
Platform
8.8
35
Not enough data
9.2
35
Not enough data
9.1
33
Not enough data
Autonomy - AI Agents
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
8.6
58
Not enough data
8.8
57
Not enough data
9.1
59
Not enough data
8.5
60
Not enough data
8.3
55
Not enough data
Platform
8.9
57
Not enough data
8.9
61
Not enough data
9.0
56
Not enough data
8.5
59
Not enough data
8.1
53
Not enough data
8.9
61
Not enough data
8.7
57
Not enough data
Generative AI
8.6
29
Not enough data
8.6
29
Not enough data
Workforce Management
8.7
171
Not enough data
8.6
161
Not enough data
8.5
152
Not enough data
8.2
150
Not enough data
8.0
118
Not enough data
Administration
8.1
144
Not enough data
8.5
163
Not enough data
8.4
170
Not enough data
7.9
143
Not enough data
8.5
152
Not enough data
Administration
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Not enough data
Security
9.3
24
Not enough data
9.4
23
Not enough data
Messaging Channels
9.0
30
Not enough data
9.1
31
Not enough data
9.2
33
Not enough data
9.0
32
Not enough data
Administration
9.0
34
Not enough data
8.9
32
Not enough data
8.6
32
Not enough data
9.0
35
Not enough data
Platform
8.7
147
8.1
469
7.8
131
8.6
669
8.8
165
8.6
587
9.2
167
8.9
695
8.8
162
8.8
608
9.2
160
8.3
505
9.1
162
8.6
606
Generative AI
7.6
60
7.7
296
Workforce Management
8.9
153
8.8
610
8.8
150
8.7
568
Call Center Infrastructure (CCI)
6.9
8
8.9
9
7.3
8
8.9
9
5.8
8
8.9
9
5.6
8
8.9
9
Administrative
9.0
159
8.7
597
8.2
160
8.7
627
Customer Support
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Not enough data
Automation
8.7
33
Not enough data
8.6
37
Not enough data
9.0
35
Not enough data
Artificial Intelligence
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Not enough data
Generative AI
7.8
28
Not enough data
7.6
28
Not enough data
8.2
28
Not enough data
Communication
8.6
173
|
Verified
Not enough data
8.4
176
|
Verified
Not enough data
8.4
130
Not enough data
8.5
143
Not enough data
8.4
97
Not enough data
Internal Use
8.4
174
|
Verified
Not enough data
8.6
167
|
Verified
Not enough data
8.4
128
|
Verified
Not enough data
8.4
144
|
Verified
Not enough data
8.2
137
|
Verified
Not enough data
8.4
137
|
Verified
Not enough data
Generative AI
6.9(won by default)
13
Not enough data
7.2(won by default)
13
Not enough data
Process
8.3(won by default)
28
Not enough data
9.0(won by default)
31
Not enough data
8.7(won by default)
29
Not enough data
Channels
9.1(won by default)
32
Not enough data
8.9(won by default)
33
Not enough data
8.7(won by default)
34
Not enough data
9.7(won by default)
36
Not enough data
9.1(won by default)
33
Not enough data
Insight
9.3(won by default)
30
Not enough data
9.0(won by default)
35
Not enough data
8.9(won by default)
33
Not enough data
9.4(won by default)
31
Not enough data
Generative AI
7.5
27
Not enough data
Basic Communication - Cloud PBX
Not enough data
9.2
27
Not enough data
9.0
28
Not enough data
9.3
27
Not enough data
8.5
25
Not enough data
8.5
27
Not enough data
9.1
27
Advanced Features - Cloud PBX
Not enough data
9.1
27
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.2
27
Platform Basics - VoIP Providers
8.5
8
8.6
61
8.5
9
8.8
66
6.7
8
8.4
60
7.9
8
8.2
60
8.1
7
8.0
57
7.9
7
7.9
57
Basic Communication
9.6
64
9.2
1641
|
Verified
7.6
45
7.9
903
|
Verified
8.4
52
8.3
1049
|
Verified
8.3
46
7.7
836
8.8
53
8.6
1161
|
Verified
8.7
54
9.1
1342
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.8
43
Not enough data
8.1
42
Not enough data
7.8
43
Not enough data
7.8
44
Access
8.1
54
8.0
910
7.9
47
8.2
904
7.8
48
8.5
1040
|
Verified
Advanced Features
8.9
60
8.3
1176
|
Verified
8.6
53
8.6
1241
|
Verified
9.1
61
9.1
1480
Voice Recognition - AI Voice Assistants
8.5
8
Not enough data
Speech Synthesis - AI Voice Assistants
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
Security and privacy - AI Voice Assistants
8.8
8
Not enough data
Compatibility - AI Voice Assistants
8.8
8
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.2
10
Not enough data
6.2
10
Not enough data
Calling
9.4
60
Not enough data
8.6
54
Not enough data
8.8
59
Not enough data
8.8
59
Not enough data
8.7
10
Not enough data
Contacts
8.6
57
Not enough data
8.5
56
Not enough data
8.4
54
Not enough data
Insights
8.5
55
Not enough data
8.9
57
Not enough data
8.5
57
Not enough data
8.1
52
Not enough data
8.1
51
Not enough data
8.1
9
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Extensions
8.9
42
8.5
151
|
Verified
9.2
46
|
Verified
9.1
159
|
Verified
9.1
51
|
Verified
8.8
149
|
Verified
Features
8.6
38
9.2
182
|
Verified
8.0
32
8.5
154
8.2
34
|
Verified
8.3
145
|
Verified
9.1
35
|
Verified
9.0
158
|
Verified
8.9
32
|
Verified
8.5
149
|
Verified
Feature Not Available
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
7.2
20
Not enough data
6.7
20
Not enough data
7.1
20
Not enough data
7.0
19
Not enough data
7.5
20
Not enough data
Customer Interaction Automation - AI Customer Support Agents
6.9
18
Not enough data
7.6
19
Not enough data
8.1
19
Not enough data
7.7
19
Not enough data
Automation
8.2
20
Not enough data
8.2
19
Not enough data
7.5
19
Not enough data
Autonomy
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Genesys Cloud CX and Nextiva are categorized as AI Voice Assistants, UCaaS Platforms, VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Genesys Cloud CX is categorized as Genesys AppFoundry Marketplace, Contact Center Quality Assurance, Speech Analytics, Auto Dialer, Conversational Marketing, Outbound Call Tracking, Social Customer Service, Live Chat, Contact Center Workforce, Proactive Notification, AI Customer Support Agents, AI Agents For Business Operations, Chatbots, Customer Service Automation, and Co-Browsing
Nextiva is categorized as Cloud PBX Platforms
Reviews
Reviewers' Company Size
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.8%
Financial Services
10.3%
Telecommunications
5.8%
Consumer Services
5.1%
Insurance
4.6%
Other
63.3%
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Alternatives
Discussions
how do i reschedule emails or put them on hold?
5 Comments
MG
Using states and wait feature in Architect Read more
Anyone integrated PureCloud with custom CRM?
5 Comments
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
Whatbis the best way to review data regarding blended agent stats
2 Comments
MG
To get agents status data go to reports tab, new, and chiíes the i e to agents status. Read more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
If we need more lines in the future as our business grows, do we have to purchase new phones as well?
2 Comments
RW
Julianne, the answer depends on your current phones and service package with Nextiva. We have multiple numbers configured to ring one or more phones as well...Read more
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