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At a Glance
Market Segments
Small-Business (48.3% of reviews)
Small-Business (61.8% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free
Freshdesk
Star Rating
(3,618)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansHive
Star Rating
(656)4.6 out of 5
Market Segments
Small-Business (61.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansFreshdesk vs Hive
When assessing the two solutions, reviewers found Hive easier to use, set up, and administer. Reviewers also preferred doing business with Hive overall.
- Reviewers felt that Hive meets the needs of their business better than Freshdesk.
- When comparing quality of ongoing product support, reviewers felt that Hive is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Hive over Freshdesk.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Hive
Hive Free
Free
Best for light project management.
- My Actions to-do list
- Unlimited task management
- Gantt, Kanban, summary and calendar views
Free Trial
Freshdesk
Free Trial is available
Hive
Free Trial is available
Ratings
Meets Requirements
8.6
3,180
9.2
549
Ease of Use
8.8
3,202
9.1
551
Ease of Setup
8.6
2,262
9.3
273
Ease of Admin
8.7
2,153
9.0
181
Quality of Support
8.7
3,079
9.3
493
Has the product been a good partner in doing business?
8.8
2,078
9.4
181
Product Direction (% positive)
8.8
3,155
9.6
525
Features by Category
Ticket and Case Management
8.9
2221
|
Verified
Not enough data
8.8
2228
|
Verified
Not enough data
8.5
2143
|
Verified
Not enough data
8.5
2034
|
Verified
Not enough data
8.3
1798
|
Verified
Not enough data
8.5
2087
|
Verified
Not enough data
8.7
2008
|
Verified
Not enough data
8.2
1372
|
Verified
Not enough data
Generative AI
7.3
330
Not enough data
7.4
327
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1922
|
Verified
Not enough data
8.9
2069
|
Verified
Not enough data
8.4
1313
|
Verified
Not enough data
8.0
1193
|
Verified
Not enough data
7.9
940
|
Verified
Not enough data
Platform
8.0
1156
|
Verified
Not enough data
8.1
1663
|
Verified
Not enough data
8.6
1546
|
Verified
Not enough data
8.2
1141
|
Verified
Not enough data
8.0
1862
|
Verified
Not enough data
8.3
1960
|
Verified
Not enough data
Tasks
Not enough data
9.4
301
|
Verified
Not enough data
9.3
301
|
Verified
Not enough data
9.2
292
|
Verified
Not enough data
9.1
296
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.3
234
|
Verified
Not enough data
8.8
277
|
Verified
Not enough data
8.9
260
|
Verified
Projects
Not enough data
9.2
267
|
Verified
Not enough data
9.0
241
|
Verified
Not enough data
8.6
222
|
Verified
Not enough data
8.8
265
|
Verified
Not enough data
9.1
275
|
Verified
Not enough data
7.7
133
Not enough data
8.4
193
Not enough data
8.8
244
|
Verified
Not enough data
8.1
138
Not enough data
8.4
206
|
Verified
Not enough data
8.4
184
|
Verified
Resource Management
Not enough data
8.2
181
|
Verified
Not enough data
8.6
195
|
Verified
Not enough data
8.8
216
|
Verified
Project Monitoring
Not enough data
8.2
175
|
Verified
Not enough data
8.5
186
|
Verified
Not enough data
8.7
226
|
Verified
Generative AI
Not enough data
7.5
87
Not enough data
7.3
88
Agentic AI - Project Management
Not enough data
7.7
22
Not enough data
8.3
22
Not enough data
8.0
22
Not enough data
8.1
22
Not enough data
7.5
22
Not enough data
7.8
22
Not enough data
8.4
22
Portfolio Management
Not enough data
8.7
70
Not enough data
9.3
73
Not enough data
8.7
71
Not enough data
Feature Not Available
Project Management
Not enough data
9.0
75
Not enough data
8.9
75
Not enough data
8.7
71
Resource Management
Not enough data
8.7
71
Not enough data
8.7
70
Not enough data
8.8
72
Data & Analytics
Not enough data
8.8
71
Not enough data
8.9
71
Not enough data
8.8
71
Not enough data
8.5
70
Strategy - Project and Portfolio Management
Not enough data
8.5
49
Not enough data
8.9
50
Not enough data
8.8
50
Not enough data
8.5
50
Not enough data
9.0
50
Not enough data
8.6
50
Not enough data
8.8
49
Not enough data
8.9
50
Not enough data
9.0
50
Not enough data
8.8
50
Analytics
Not enough data
9.5
18
Execution
Not enough data
9.7
18
Not enough data
9.5
18
Not enough data
9.7
17
Roadmapping
Not enough data
8.7
18
Not enough data
9.3
17
Business Instant Messaging
Not enough data
9.1
99
Not enough data
8.9
107
Not enough data
8.5
100
Business Instant Messaging
Not enough data
8.5
56
Not enough data
8.3
58
Business Instant Messaging
Not enough data
7.9
97
Not enough data
9.2
106
Not enough data
9.0
88
Generative AI - Business Instant Messaging
Not enough data
8.9
19
AI - Business Instant Messaging
Not enough data
8.8
17
Not enough data
8.9
19
Not enough data
8.7
18
Not enough data
8.9
18
Agentic AI - Business Instant Messaging
Not enough data
9.1
11
Not enough data
9.4
11
Grammar
Not enough data
7.5
10
Not enough data
8.1
8
Not enough data
8.8
8
Formatting
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
7.5
8
Content
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
7.4
7
Product Type
Not enough data
9.0
8
Not enough data
Feature Not Available
Generative AI
Not enough data
9.2
6
Not enough data
8.1
6
Setup
Not enough data
8.8
82
Not enough data
9.1
86
Not enough data
8.6
88
Not enough data
8.9
93
Management
Not enough data
8.8
85
Not enough data
8.4
77
Not enough data
8.0
81
Generative AI
Not enough data
7.7
54
Agentic AI - Workflow Management
Not enough data
7.9
15
Not enough data
8.0
16
Not enough data
7.9
16
Not enough data
8.2
16
Not enough data
7.9
15
Not enough data
8.1
15
Not enough data
8.1
15
Channels
8.3
353
Not enough data
7.9
332
Not enough data
7.5
323
Not enough data
Design
8.2
330
Not enough data
7.8
335
Not enough data
8.2
355
Not enough data
8.3
341
Not enough data
8.4
331
Not enough data
Generative AI
7.7
265
Not enough data
7.7
265
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Communication
Not enough data
9.9
17
Not enough data
9.9
17
Not enough data
9.4
18
Not enough data
9.4
18
Goal Creation
Not enough data
9.0
14
Not enough data
9.2
14
Not enough data
Feature Not Available
Not enough data
9.7
16
Agentic AI - Objectives and Key Results (OKR)
Not enough data
9.5
7
Not enough data
10.0
7
Tasks
Not enough data
9.6
47
Not enough data
9.3
45
Not enough data
9.2
44
Agentic AI - Kanban Project Management
Not enough data
8.6
12
Not enough data
8.6
12
Not enough data
8.5
12
Not enough data
9.5
11
Not enough data
9.1
11
Not enough data
9.2
11
Not enough data
9.2
11
Kanban Boards
Not enough data
9.4
45
Not enough data
9.5
46
Not enough data
9.7
45
Planning
Not enough data
9.2
45
Not enough data
8.9
40
Not enough data
9.0
40
Platform Basics
Not enough data
9.2
37
Not enough data
9.4
36
Not enough data
9.3
34
Not enough data
8.3
31
Not enough data
9.0
35
Not enough data
8.7
36
Content Planning
Not enough data
9.4
34
Not enough data
9.3
38
Not enough data
9.5
34
Marketing Campaign Performance
Not enough data
8.4
30
Not enough data
9.2
34
Agentic AI - Marketing Calendar
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.7
10
Not enough data
8.8
10
Other Features
Not enough data
8.7
34
Not enough data
8.8
33
Task Creation
Not enough data
9.4
50
Not enough data
9.5
49
Not enough data
9.2
51
Not enough data
8.7
46
Task Management
Not enough data
9.4
51
Not enough data
9.4
49
Not enough data
9.1
47
Not enough data
9.1
47
Generative AI
Not enough data
7.7
20
Not enough data
7.8
20
Automation
Not enough data
9.0
43
Not enough data
8.9
42
Not enough data
8.8
40
Administration
Not enough data
9.0
42
Not enough data
8.7
42
Not enough data
8.9
41
Project management
Not enough data
9.2
41
Not enough data
9.0
43
Not enough data
8.9
45
Not enough data
9.0
42
Not enough data
8.9
41
Not enough data
8.6
40
Not enough data
8.8
42
Workload
Not enough data
8.9
41
Not enough data
8.9
40
Not enough data
8.4
40
Not enough data
8.6
39
Communication & Collaboration
Not enough data
8.7
41
Not enough data
9.0
40
Not enough data
9.3
43
Cost Management
Not enough data
8.3
41
Not enough data
8.2
38
Not enough data
8.2
38
Integration
Not enough data
8.3
39
Not enough data
8.5
38
Not enough data
8.2
39
Generative AI
Not enough data
7.8
21
Not enough data
7.6
21
Agentic AI - Work Management
Not enough data
8.3
14
Not enough data
8.6
14
Not enough data
8.5
14
Not enough data
8.2
14
Conversational Platform
8.3
433
Not enough data
8.3
380
Not enough data
8.3
372
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
409
Not enough data
8.2
372
Not enough data
8.2
313
Not enough data
Generative AI
7.4
208
Not enough data
7.4
205
Not enough data
Customization
Not enough data
9.2
24
Not enough data
8.9
22
Not enough data
9.0
21
Not enough data
8.8
23
Additional Functionality
Not enough data
8.8
21
Not enough data
Feature Not Available
Not enough data
9.5
24
Not enough data
7.7
19
Not enough data
7.5
10
Sorting & Filtering
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Integrations
Not enough data
9.8
7
Not enough data
9.8
7
Not enough data
9.8
7
Time Management
Not enough data
9.0
7
Not enough data
9.8
7
Not enough data
8.6
7
Generative AI
Not enough data
9.8
7
Not enough data
9.8
7
Not enough data
9.8
7
Agentic AI - Email Management
Not enough data
9.5
7
Not enough data
9.8
7
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
585
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
496
|
Verified
Not enough data
8.5
200
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1663
|
Verified
Not enough data
8.6
204
Not enough data
8.1
187
Not enough data
8.8
560
|
Verified
Not enough data
8.8
521
|
Verified
Not enough data
8.6
549
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
80
Not enough data
8.1(won by default)
80
Not enough data
Process
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
374
Not enough data
Channels
9.2(won by default)
480
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
341
Not enough data
8.2(won by default)
56
Not enough data
Insight
8.6(won by default)
383
Not enough data
8.7(won by default)
171
Not enough data
8.6(won by default)
374
Not enough data
9.1(won by default)
447
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Proofing Features - Online Proofing
Not enough data
7.9
12
Not enough data
Feature Not Available
Not enough data
8.3
12
Platform - Online Proofing
Not enough data
8.3
12
Not enough data
8.9
12
Not enough data
8.8
12
Not enough data
8.5
12
Not enough data
Feature Not Available
Workflow and Collaboration - Online Proofing
Not enough data
9.0
12
Not enough data
9.2
12
Agentic AI - Google Workspace Project Management
Not enough data
10.0
7
Not enough data
9.8
7
Agentic AI - Marketing Resource Management
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
10.0
6
Agentic AI - Note-Taking Software
Not enough data
Not enough data
Time Tracking
Not enough data
8.7
54
Not enough data
9.4
59
Not enough data
8.3
53
Client Invoicing
Not enough data
7.9
46
Not enough data
7.5
42
Not enough data
8.0
46
Mobile Time Tracking
Not enough data
9.1
53
Administration
Not enough data
8.8
52
Not enough data
9.1
57
Not enough data
9.1
58
Not enough data
Feature Not Available
Not enough data
9.3
57
Platform
Not enough data
9.1
53
Not enough data
8.5
42
Not enough data
8.2
38
Not enough data
9.3
56
Not enough data
9.0
47
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Hive share no categories
Unique Categories
Hive is categorized as Marketing Calendar, Work Management, Business Instant Messaging, Kanban Project Management, Objectives and Key Results (OKR), Workflow Management, AI Writing Assistant, Strategy and Innovation Roadmapping Tools, Project and Portfolio Management, Online Proofing, Online Form Builder, Google Workspace Project Management, Note-Taking Software, Task Management, Time Tracking, Project Management, Marketing Resource Management, and Email Management
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Marketing and Advertising
22.9%
Information Technology and Services
7.3%
Computer Software
5.8%
Non-Profit Organization Management
4.5%
Consumer Services
4.1%
Other
55.4%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Can I control who sees what in my Hive workspace?
2 Comments
JH
Yep! And your Admin could set those controls for you if you can't.Read more
How does your pricing work?
1 Comment
Official Response from Hive
Hive costs are priced at $12 per user per month (up to 100 users). You can sign up for a monthly or annual plan. The annual plan comes with an additional 10%...Read more
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