Reward for good Freshdesk reviews

Freshdesk Q&A

Migrating from Sugar for Cases

We currently use a SUPER old SugarCRM account for our Obsessive Care Pipeline for Customer Support. We're looking at moving over to something newer. We have a webform already on our website that we use and want to keep using. We want to be able to u...

What are the different channels through which Freshdesk can support customers?

At Freshdesk we believe in empowering YOU our customers to be able to provide seamless customer support across multiple channels. Inclusive of the traditional support channels like email and phone, Freshdesk also allows you to provide support via the ...

G2 User in Information Technology and Services asked
How open is the product in communicating with custom software/products that complement a support ...

Integrating with third party systems offering API’s is a walk in the park for Freshdesk. The integration process has been made so seamless that you can get it done in just a few clicks and your support and sales experts will never have to worry about ...

G2 User in Information Technology and Services asked
Do you offer a self service portal, which customers can access?

Yes we do offer self-service portals. According to industry research reports, close to 71% of customers using SAAS products demand self-service portals. Self-service portals also help in drastically reducing the volume of support tickets coming into ...

G2 User in Information Technology and Services asked
As a support software, how does Freshdesk’s functionalities and metrics help in improving your su...

Our mission here at Freshdesk is to make “Customer support ridiculously easy”. Keeping that in mind our software has been designed to make your support process as robust and efficient as possible. We can guarantee you that the automations within the ...

G2 User in Information Technology and Services asked
How flexible is the organization in working with customers with regards to requests in the long run?

We are always open to suggestions and feedbacks from our customers who use our product. We always listen to the feature requests made by our customers and then design our roadmap on rolling out the features requested based on its feasibility and popula...

G2 User in Information Technology and Services asked
Do you offer 24/7 customer support?

Our chat and phone lines are open round the clock 5 days a week. But we are available 24/7 for our customers on email and on our social media channels.

G2 User in Information Technology and Services asked
Is switching over to Freshdesk seamless? What level of assistance is required in setting up and t...

Setting up your support system using Freshdesk is quite plain-jane. That’s only because you are provided with all the support that you require in the form of demo’s and webinars about the software and its usage. Detailed documents like the admin and...

G2 User in Information Technology and Services asked
How easy is it to set up Freshdesk?

Freshdesk’s easy to use and intuitive interface lets you set up and deploy your support system in under 5 minutes. The admin settings page has been designed to be self-explanatory, which makes it very easy to customize your system with very minimal, o...

G2 User in Information Technology and Services asked