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[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image")
 
 ![Reward for good Freshdesk reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/35055/medal.svg "Reward for good Freshdesk reviews")
](/products/freshdesk/reviews)

[

Freshdesk

](/products/freshdesk/reviews)

(3,777)4.4/5

Freshdesk (a product of Freshworks Inc.) helps customer service teams move from their first AI agent to AI-powered customer service, without a drawn-out transformation program. Freshdesk unifies channels, conversations, AI, and customer context into one place, so agents always have the full picture before responding. Ready-to-use AI agents understand intent, take action, and resolve requests across channels, not just route them. AI Copilot helps every agent work faster and with more confidence, and AI Insights turns service data into decisions instead of dashboards. Guided rollout and prebuilt templates mean teams can launch quickly and expand at their own pace, whether they're a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 60% improved agent productivity, a 97% first-contact resolution rate, and up to 80% of resolutions with AI agents.

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### 104

Discussions

### 120

Participants

### 60.0

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G2

Pinned by G2 as a common question

•

almost 3 years ago

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[
# What is Freshdesk used for?
](/discussions/what-is-freshdesk-used-for)
What is Freshdesk used for?

[

Digital Customer Service Platforms

](https://www.g2.com/tags/digital-customer-service-platforms)[

Shared Inbox Software

](https://www.g2.com/tags/shared-inbox-software)[

Conversational Support Software

](https://www.g2.com/tags/conversational-support-software)[

Complaint Management Software

](https://www.g2.com/tags/complaint-management-software)

[

Social Customer Service Software

](https://www.g2.com/tags/social-customer-service-software)[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)[

help desk software

](https://www.g2.com/tags/help-desk-software)[

Customer Self-Service Software

](https://www.g2.com/tags/customer-self-service-software)[

Customer Communications Management Software

](https://www.g2.com/tags/customer-communications-management-software)

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 (true)\<0\>0\>Upvotes (false)

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4 Comments

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.&title=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss)

[![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss&via=G2dotcom)

[![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss)

[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question")
G2

Pinned by G2 as a common question

•

about 4 years ago

More Options 
- 

[
# What is the use of freshdesk?
](/discussions/what-is-the-use-of-freshdesk)
What is the use of freshdesk?

[

Shared Inbox Software

](https://www.g2.com/tags/shared-inbox-software)[

Conversational Support Software

](https://www.g2.com/tags/conversational-support-software)[

Social Customer Service Software

](https://www.g2.com/tags/social-customer-service-software)[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)

[

help desk software

](https://www.g2.com/tags/help-desk-software)[

Customer Self-Service Software

](https://www.g2.com/tags/customer-self-service-software)

Show More

* * *

 (true)\<0\>0\>Upvotes (false)

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3 Comments

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.&title=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss)

[![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss&via=G2dotcom)

[![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss)

[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question")
G2

Pinned by G2 as a common question

•

over 2 years ago

More Options 
- 

[
# What innovative customer service strategies are companies implementing using Freshdesk?
](/discussions/what-innovative-customer-service-strategies-are-companies-implementing-using-freshdesk)
What innovative customer service strategies are companies implementing using Freshdesk?

[

Digital Customer Service Platforms

](https://www.g2.com/tags/digital-customer-service-platforms)[

Shared Inbox Software

](https://www.g2.com/tags/shared-inbox-software)[

Conversational Support Software

](https://www.g2.com/tags/conversational-support-software)[

Complaint Management Software

](https://www.g2.com/tags/complaint-management-software)

[

Social Customer Service Software

](https://www.g2.com/tags/social-customer-service-software)[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)[

help desk software

](https://www.g2.com/tags/help-desk-software)[

Customer Self-Service Software

](https://www.g2.com/tags/customer-self-service-software)[

Customer Communications Management Software

](https://www.g2.com/tags/customer-communications-management-software)

Show More

* * *

 (true)\<0\>0\>Upvotes (false)

* * *

1 Comment

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.&title=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss)

[![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss&via=G2dotcom)

[![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss)

[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question")
G2

Pinned by G2 as a common question

•

over 2 years ago

More Options 
- 

[
# How is Freshdesk being used to enhance operational efficiency and user experience in its specific field?
](/discussions/how-is-freshdesk-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field)
How is Freshdesk being used to enhance operational efficiency and user experience in its specific field?

[

Digital Customer Service Platforms

](https://www.g2.com/tags/digital-customer-service-platforms)[

Shared Inbox Software

](https://www.g2.com/tags/shared-inbox-software)[

Conversational Support Software

](https://www.g2.com/tags/conversational-support-software)[

Complaint Management Software

](https://www.g2.com/tags/complaint-management-software)

[

Social Customer Service Software

](https://www.g2.com/tags/social-customer-service-software)[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)[

help desk software

](https://www.g2.com/tags/help-desk-software)[

Customer Self-Service Software

](https://www.g2.com/tags/customer-self-service-software)[

Customer Communications Management Software

](https://www.g2.com/tags/customer-communications-management-software)

Show More

* * *

 (true)\<0\>0\>Upvotes (false)

* * *

1 Comment

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.&title=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss)

[![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss&via=G2dotcom)

[![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss)

[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question")
G2

Pinned by G2 as a common question

•

over 3 years ago

More Options 
- 

[
# What is the difference between freshdesk and Freshservice?
](/discussions/what-is-the-difference-between-freshdesk-and-freshservice)
What is the difference between freshdesk and Freshservice?

[

Digital Customer Service Platforms

](https://www.g2.com/tags/digital-customer-service-platforms)[

Shared Inbox Software

](https://www.g2.com/tags/shared-inbox-software)[

Conversational Support Software

](https://www.g2.com/tags/conversational-support-software)[

Complaint Management Software

](https://www.g2.com/tags/complaint-management-software)

[

Social Customer Service Software

](https://www.g2.com/tags/social-customer-service-software)[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)[

help desk software

](https://www.g2.com/tags/help-desk-software)[

Customer Self-Service Software

](https://www.g2.com/tags/customer-self-service-software)[

Customer Communications Management Software

](https://www.g2.com/tags/customer-communications-management-software)

Show More

* * *

 (true)\<0\>0\>Upvotes (false)

* * *

2 Comments

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.&title=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss)

[![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss&via=G2dotcom)

[![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss)

[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question")
G2

Pinned by G2 as a common question

•

almost 4 years ago

More Options 
- 

[
# Is freshdesk a CRM?
](/discussions/is-freshdesk-a-crm)
Is freshdesk a CRM?

[

Digital Customer Service Platforms

](https://www.g2.com/tags/digital-customer-service-platforms)[

Shared Inbox Software

](https://www.g2.com/tags/shared-inbox-software)[

Conversational Support Software

](https://www.g2.com/tags/conversational-support-software)[

Complaint Management Software

](https://www.g2.com/tags/complaint-management-software)

[

Social Customer Service Software

](https://www.g2.com/tags/social-customer-service-software)[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)[

help desk software

](https://www.g2.com/tags/help-desk-software)[

Customer Self-Service Software

](https://www.g2.com/tags/customer-self-service-software)[

Customer Communications Management Software

](https://www.g2.com/tags/customer-communications-management-software)

Show More

* * *

 (true)\<0\>0\>Upvotes (false)

* * *

3 Comments

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.&title=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss)

[![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss&via=G2dotcom)

[![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss)

[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question")
G2

Pinned by G2 as a common question

•

over 4 years ago

More Options 
- 

[
# What is freshdesk software?
](/discussions/what-is-freshdesk-software)
What is freshdesk software?

* * *

 (true)\<0\>0\>Upvotes (false)

* * *

1 Comment

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 ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
G2

Verified User in Information Technology and Services

•

about 11 years ago

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[
# What are the different channels through which Freshdesk can support customers?
](/discussions/what-are-the-different-channels-through-which-freshdesk-can-support-customers)
At Freshdesk we believe in empowering YOU our customers to be able to provide seamless customer support across multiple channels. Inclusive of the traditional support channels like email and phone, Freshdesk also allows you to provide support via the following channels 1. Twitter 2. Facebook 3.... [Read more](/discussions/what-are-the-different-channels-through-which-freshdesk-can-support-customers)

[

Shared Inbox Software

](https://www.g2.com/tags/shared-inbox-software)[

Customer Self-Service Software

](https://www.g2.com/tags/customer-self-service-software)[

help desk software

](https://www.g2.com/tags/help-desk-software)[

Social Customer Service Software

](https://www.g2.com/tags/social-customer-service-software)

[

Conversational Customer Engagement Software

](https://www.g2.com/tags/conversational-customer-engagement-software)[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)

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1 Comment

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 ![Mic H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mic H.")
MH

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[Mic H.](https://www.g2.com/users/e8cb1c06-e745-497e-a988-f5c8f351262b "Mic H.")

•

over 3 years ago

COO

COO

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[
# \*WARRNING\* Freshdesk uses False Advertisement and Deceptive Business Practices
](/discussions/warrning-freshdesk-uses-false-advertisement-and-deceptive-business-practices)
My company signed up with Freshdesk on what Freshdesk "promised" to offer and advertised to offer. However, once you sign-up, what you get is very different than what is advertised. Freshdesk advertised Bring Your Own Carrier (BYOC) which would allow you to keep your current phone provider and... [Read more](/discussions/warrning-freshdesk-uses-false-advertisement-and-deceptive-business-practices)

[

Digital Customer Service Platforms

](https://www.g2.com/tags/digital-customer-service-platforms)[

Shared Inbox Software

](https://www.g2.com/tags/shared-inbox-software)[

Conversational Support Software

](https://www.g2.com/tags/conversational-support-software)[

Complaint Management Software

](https://www.g2.com/tags/complaint-management-software)

[

Social Customer Service Software

](https://www.g2.com/tags/social-customer-service-software)[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)[

help desk software

](https://www.g2.com/tags/help-desk-software)[

Customer Self-Service Software

](https://www.g2.com/tags/customer-self-service-software)[

Customer Communications Management Software

](https://www.g2.com/tags/customer-communications-management-software)

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1 Comment

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 ![Michael H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael H.")
MH

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[Michael H.](https://www.g2.com/users/9db6952e-289e-422a-89fd-557198e63865 "Michael H.")

•

over 4 years ago

Property Manager

Property Manager

More Options 
- 

[
# What is the best way to use workflow automations?
](/discussions/what-is-the-best-way-to-use-workflow-automations)
The only caveats we had regarding the FreshDesk by FreshWorks software would be the widget and bot features. These are prebuilt, and workflow automation templates are not; if templates existed, users might have an easier time getting accustomed to the software.

[

Customer Self-Service Software

](https://www.g2.com/tags/customer-self-service-software)[

help desk software

](https://www.g2.com/tags/help-desk-software)[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)[

Social Customer Service Software

](https://www.g2.com/tags/social-customer-service-software)

[

Conversational Support Software

](https://www.g2.com/tags/conversational-support-software)[

Shared Inbox Software

](https://www.g2.com/tags/shared-inbox-software)

Show More

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 (true)\<0\>0\>Upvotes (false)

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1 Comment

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## Top Contributors in Freshdesk

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 ![Hitesh P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hitesh P.")
HP

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### [Hitesh P.](https://www.g2.com/users/0ea93f6a-0528-4ba3-b37a-81f89f9f7033 "Hitesh P.")

Digital Marketing Specialist

7 pts

2

 ![mariamo p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "mariamo p.")
MP

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### [mariamo p.](https://www.g2.com/users/7a17880f-a439-4326-a28b-5acb4793399f "mariamo p.")

Founding Director

3 pts

3

 ![Daniel F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel F.")
DF

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### [Daniel F.](https://www.g2.com/users/41fb1b15-b706-4b06-86b9-ae6377d55863 "Daniel F.")

Director of Information Technology

1 pt

4

 ![Jason H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason H.")
JH

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### [Jason H.](https://www.g2.com/users/2ade0f45-1a43-4941-a94d-4319c5e19510 "Jason H.")

Executive

1 pt

5

 ![Graham W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Graham W.")
GW

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### [Graham W.](https://www.g2.com/users/b6919305-331f-4359-8d93-57043048150f "Graham W.")

Oracle Support Coordinator and Database Administrator

1 pt