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All Freshdesk Discussions
# What is Freshdesk used for?
What is Freshdesk used for?
##### Post Metadata
- Posted at: about 2 years ago
- Author title: Pinned by G2 as a common question
- Net upvotes: 1
# What is the use of freshdesk?
What is the use of freshdesk?
##### Post Metadata
- Posted at: over 3 years ago
- Author title: Pinned by G2 as a common question
- Net upvotes: 1
# What innovative customer service strategies are companies implementing using Freshdesk?
What innovative customer service strategies are companies implementing using Freshdesk?
##### Post Metadata
- Posted at: over 1 year ago
- Author title: Pinned by G2 as a common question
# How is Freshdesk being used to enhance operational efficiency and user experience in its specific field?
How is Freshdesk being used to enhance operational efficiency and user experience in its specific field?
##### Post Metadata
- Posted at: almost 2 years ago
- Author title: Pinned by G2 as a common question
# What is the difference between freshdesk and Freshservice?
What is the difference between freshdesk and Freshservice?
##### Post Metadata
- Posted at: over 2 years ago
- Author title: Pinned by G2 as a common question
# Is freshdesk a CRM?
Is freshdesk a CRM?
##### Post Metadata
- Posted at: about 3 years ago
- Author title: Pinned by G2 as a common question
# What is freshdesk software?
What is freshdesk software?
##### Post Metadata
- Posted at: over 3 years ago
- Author title: Pinned by G2 as a common question
# What are the different channels through which Freshdesk can support customers?
At Freshdesk we believe in empowering YOU our customers to be able to provide seamless customer support across multiple channels.
Inclusive of the traditional support channels like email and phone, Freshdesk also allows you to provide support via the following channels
1. Twitter
2. Facebook
3. Chat
4. Support Widgets (Web-Form)
5. In-App (Mobi-Help)
6. Communities (Forums and Knowledge base)
##### Post Metadata
- Posted at: over 10 years ago
- Net upvotes: 2
# *WARRNING* Freshdesk uses False Advertisement and Deceptive Business Practices
My company signed up with Freshdesk on what Freshdesk "promised" to offer and advertised to offer. However, once you sign-up, what you get is very different than what is advertised. Freshdesk advertised Bring Your Own Carrier (BYOC) which would allow you to keep your current phone provider and basically forward calls to Freshdesk. I asked Freshdesk specifically if Twilio was supported and they said YES!
We sign up and then try to set up the BYOC through Twilio, like they told us we could do.... and they come back to us and say Twilio is not supported! I even have screenshots of where Freshdesk told us it was supported! But it turns out Freshdesk just told us lies to get us to signup.
##### Post Metadata
- Posted at: over 2 years ago
- Net upvotes: 1
# What is the best way to use workflow automations?
The only caveats we had regarding the FreshDesk by FreshWorks software would be the widget and bot features. These are prebuilt, and workflow automation templates are not; if templates existed, users might have an easier time getting accustomed to the software.
##### Post Metadata
- Posted at: almost 4 years ago
- Author title: Property Manager
- Net upvotes: 1
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