Top 10 Freshdesk Alternatives & Competitors

Top 10 Alternatives to Freshdesk Recently Reviewed By G2 Community

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Zendesk for Customer Service - AC
By Zendesk
4.3/5
(6,664)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Freshdesk, Zendesk for Customer Service - AC is:
Slower to reach roi
More expensive
Better at meeting requirements
Categories in common with Freshdesk:
AI Customer Support Agents
Digital Customer Service Platforms
Help Desk
Conversational Support
Shared Inbox

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,690)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Freshdesk, Fin by Intercom is:
More expensive
Slower to reach roi
Better at meeting requirements
Categories in common with Freshdesk:
AI Customer Support Agents
Digital Customer Service Platforms
Help Desk
Conversational Support
Shared Inbox

Front
By Front App
4.7/5
(2,393)
Product Description
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Reviewers say compared to Freshdesk, Front is:
Slower to reach roi
More expensive
Better at meeting requirements
Categories in common with Freshdesk:
Digital Customer Service Platforms
Help Desk
Conversational Support
Shared Inbox
Complaint Management
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Salesforce Service Cloud
By Salesforce
4.4/5
(7,169)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Freshdesk, Salesforce Service Cloud is:
Slower to reach roi
More expensive
Better at meeting requirements
Categories in common with Freshdesk:
Digital Customer Service Platforms
Help Desk
Conversational Support
Complaint Management
Customer Communications Management

LiveAgent
By QualityUnit
4.5/5
(1,536)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to Freshdesk, LiveAgent is:
Better at support
Easier to do business with
Better at meeting requirements
Categories in common with Freshdesk:
Digital Customer Service Platforms
Help Desk
Shared Inbox
Complaint Management
Customer Communications Management

Tidio
By Tidio
4.7/5
(1,851)
Product Description
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.
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Reviewers say compared to Freshdesk, Tidio is:
Easier to set up
Better at meeting requirements
Easier to admin
Categories in common with Freshdesk:
AI Customer Support Agents
Digital Customer Service Platforms
Help Desk
Conversational Support
Shared Inbox

Zoho Desk
By Zoho
4.4/5
(7,134)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to Freshdesk, Zoho Desk is:
More expensive
Better at meeting requirements
Categories in common with Freshdesk:
Digital Customer Service Platforms
Help Desk
Complaint Management
Customer Communications Management
Social Customer Service

Gladly
By Gladly
4.7/5
(1,084)
Product Description
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai.
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Reviewers say compared to Freshdesk, Gladly is:
Slower to reach roi
Easier to do business with
Better at meeting requirements
Categories in common with Freshdesk:
AI Customer Support Agents
Digital Customer Service Platforms
Help Desk
Conversational Support
Social Customer Service

Kustomer
By Kustomer
4.5/5
(503)
Product Description
Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.
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Reviewers say compared to Freshdesk, Kustomer is:
Slower to reach roi
Better at meeting requirements
More expensive
Categories in common with Freshdesk:
AI Customer Support Agents
Digital Customer Service Platforms
Help Desk
Conversational Support
Social Customer Service

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

See Exclusive Offers