Freshdesk Alternatives & Competitors
(2,341)4.4 out of 5
Looking for alternatives to Freshdesk? Tons of people want Help Desk Software to help with mobile user support, social integration, and chat/live support. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Help Desk Software that reviewers voted best overall compared to Freshdesk. Based on reviewer data you can see how Freshdesk stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Front, HubSpot Service Hub, Kustomer, and Help Scout are the most popular alternatives and competitors to Freshdesk.
Top Alternatives to Freshdesk
- Front
- HubSpot Service Hub
- Kustomer
- Help Scout
- Zoho Desk
- Zendesk Support Suite
- Salesforce Service Cloud
- LiveAgent
- Front(602)4.6 out of 5Optimized for quick response
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
Categories in common with Freshdesk: - HubSpot Service Hub(519)4.4 out of 5
HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.
Categories in common with Freshdesk: - Kustomer(265)4.4 out of 5Optimized for quick response
Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.
Categories in common with Freshdesk: - Help Scout(225)4.3 out of 5
A help desk for teams that insist on a delightful customer experience
Categories in common with Freshdesk: - Zoho Desk(2,665)4.4 out of 5Optimized for quick response
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Categories in common with Freshdesk: - Zendesk Support Suite(2,275)4.2 out of 5Optimized for quick response
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
Categories in common with Freshdesk: - Salesforce Service Cloud(1,533)4.1 out of 5Optimized for quick response
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Categories in common with Freshdesk: - LiveAgent(1,308)4.5 out of 5
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
Categories in common with Freshdesk: - Intercom(1,251)4.4 out of 5Optimized for quick response
Intercom allows you to communicate personally with every single customer.
Categories in common with Freshdesk: - Helpshift(320)4.2 out of 5Optimized for quick response
Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.
Categories in common with Freshdesk: - Kayako(196)4.1 out of 5Optimized for quick response
Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.
Categories in common with Freshdesk: - Oracle Service Cloud (formerly RightNow)(122)3.9 out of 5
Oracle Service Cloud (formerly RightNow) combines Web, Social and Contact Center experiences for a unified, cross-channel customer service solution in the Cloud.
Categories in common with Freshdesk: - TeamSupport(620)4.3 out of 5Optimized for quick response
A powerful customer support suite with a focus on collaboration.
Categories in common with Freshdesk: - Drift(489)4.3 out of 5
Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.
Categories in common with Freshdesk: - Crisp(47)4.4 out of 5
Increase Your Conversion and Customer Satisfaction.
Categories in common with Freshdesk: - Hiver(521)4.6 out of 5Optimized for quick response
Hiver turns Gmail into a simple, powerful collaboration and customer support tool.
Categories in common with Freshdesk: - Re:amaze(124)4.6 out of 5
Re:amaze is a helpdesk and customer messaging platform designed from the ground up for modern web based businesses. Re:amaze can be fully integrated and embedded into websites or apps for rich, seamless customer conversation management via email, live chat, social media, SMS, and voice applications. Re:amaze also comes with marketing automation built in so marketers and support personnel can collaborate and convert more customers.
Categories in common with Freshdesk: - LiveZilla(447)4.6 out of 5
LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.
Categories in common with Freshdesk: - GrooveHQ(39)4.3 out of 5
8,000+ companies provide personal support at scale with Groove’s Shared Inbox, Knowledge Base, and Reports. All without breaking the bank.
Categories in common with Freshdesk:
#1
JB
This past year out team was looking for the ultimate solution that provided a solid email client, the ability to track client requests through our support team and the ability to automate away some...Read more
Reviewers say compared to Freshdesk, Front is:
Easier to do business with
More expensive
Better at meeting requirements
#2
UF
Was looking for a feature to build up our knowledgebase (KB) and FAQs without switching to a third-party tool. Hubspot support pointed me to their new KB feature which turned out to be exactly what...Read more
Reviewers say compared to Freshdesk, HubSpot Service Hub is:
Slower to reach roi
More expensive
Better at support
#3
IS
It is an easy-to-use tool that allows quick interaction with the customer.
Reviewers say compared to Freshdesk, Kustomer is:
Slower to reach roi
More expensive
Better at meeting requirements
#4
SC
HelpScout makes it incredibly easy for our team to collaborate and serve our audience in a timely and professional way. Everything from the intuitive interface to keyboard shortcuts, to speedy...Read more
Reviewers say compared to Freshdesk, Help Scout is:
Easier to set up
More usable
Easier to admin
#5
CC
Having come from Freshdesk, I find the interface much clearer and the setup less clunky than FreshDesk, and the mobile app is more intuitive.
Reviewers say compared to Freshdesk, Zoho Desk is:
More expensive
Better at meeting requirements
Slower to reach roi
#6
SF
Zendesk is in my opinion the best customer service ticketing software. There is a huge library of extensions letting you have all your customer service in one. You can have facebook messages,...Read more
Reviewers say compared to Freshdesk, Zendesk Support Suite is:
Slower to reach roi
More expensive
Better at meeting requirements
#7
LK
The thing I like the best about Salesforce is the performance; our previous CRM was at least 5 times slower. Searching and loading any type of records such as accounts or activities took for ever....Read more
Reviewers say compared to Freshdesk, Salesforce Service Cloud is:
Slower to reach roi
More expensive
#8
JH
Elegant simple design, but very robust and flexible. The way the system is setup with the tagging and rules features, allows unlimited customization of how you want your support system to operate....Read more
Reviewers say compared to Freshdesk, LiveAgent is:
Better at meeting requirements
Easier to do business with
Better at support
#9
WC
Clean, light, effective. I have run into it on a number of sites beginning with Simbi.com where I first experienced it. I have a great deal of experience in service desk and monitoring/incident...Read more
Reviewers say compared to Freshdesk, Intercom is:
Slower to reach roi
More expensive
Better at meeting requirements
#10
AE
In-app implementation is alright. There is nothing special about Helpshift
Reviewers say compared to Freshdesk, Helpshift is:
Slower to reach roi
More expensive
Better at meeting requirements
#11
SS
The Application features really amazing, nor any other Customer support CRM can't convince kayako features.
Reviewers say compared to Freshdesk, Kayako is:
Slower to reach roi
More expensive
#12
UR
Very easy to see all customer interactions within one system.
Reviewers say compared to Freshdesk, Oracle Service Cloud (formerly RightNow) is:
Slower to reach roi
More expensive
#13
UE
Everyone in the call center is able to pick up slack if someone is overloaded on chats at the moment, and with canned responses if you get the same questions coming in 15 times in a row, it makes...Read more
Reviewers say compared to Freshdesk, LiveChat is:
Better at meeting requirements
More usable
Easier to set up
#14
ZB
I like the Watercooler where team members can discuss issues or help each other out.
Reviewers say compared to Freshdesk, TeamSupport is:
Slower to reach roi
Easier to do business with
More expensive
#15
CA
To start with, Drift's chat widget is customizable, looks great, and is very easy to install on most sites (simple line of code in the header, Wordpress plug-in, etc.). The chat experience is good...Read more
Reviewers say compared to Freshdesk, Drift is:
More expensive
Better at meeting requirements
Easier to do business with
#16
EM
Support team, perks I have, sending GIFs to my clients, being able to handle multiple tickets all by myself on an easy dashboard.
Reviewers say compared to Freshdesk, Crisp is:
More usable
Easier to set up
Better at meeting requirements
#17
WP
Really useful software, fitted our company much better than others we tried (Groove HQ, Zendesk, Freshdesk).
Works as a plugin for Gmail so very easy to use & less problematic than forwarding via...Read more
Reviewers say compared to Freshdesk, Hiver is:
Better at meeting requirements
Easier to do business with
Better at support
#18
ML
Reamaze is best alternative to a platform like Intercom or Drift and is much more than Zendesk or Freshdesk. It's core features are helpdesk and live chat but there are features that will allow...Read more
Reviewers say compared to Freshdesk, Re:amaze is:
Easier to do business with
Better at meeting requirements
Easier to admin
#19
UI
Excellent ticketing system. The program interface is intuitive and very easy to use. I like the way it is structured, it is very efficient and allows us to communicate easily with customers. We...Read more
Reviewers say compared to Freshdesk, LiveZilla is:
More expensive
Easier to set up
Easier to admin
#20
AM
One thing I prefer most regarding groove will be the web template feature intended for emails. This saves precious time that might be wasted in creating a new email. Additionally, it helps me...Read more
Reviewers say compared to Freshdesk, GrooveHQ is:
Easier to set up
Easier to admin
More usable
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