Reduce your software costs by 18% overnight
Freshdesk

Freshdesk Alternatives & Competitors

(2,341)4.4 out of 5

Looking for alternatives to Freshdesk? Tons of people want Help Desk Software to help with mobile user support, social integration, and chat/live support. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Help Desk Software that reviewers voted best overall compared to Freshdesk. Based on reviewer data you can see how Freshdesk stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Front, HubSpot Service Hub, Kustomer, and Help Scout are the most popular alternatives and competitors to Freshdesk.

Top Alternatives to Freshdesk

  • Front
  • HubSpot Service Hub
  • Kustomer
  • Help Scout
  • Zoho Desk

Top 20 Alternatives & Competitors to Freshdesk

    #1
    #1
  1. Front

    (602)4.6 out of 5
    Optimized for quick response

    Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Freshdesk:
  2. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Freshdesk:

    Jason B.
    JB
    This past year out team was looking for the ultimate solution that provided a solid email client, the ability to track client requests through our support team and the ability to automate away some...Read more

    Reviewers say compared to Freshdesk, Front is:

    Easier to do business with
    More expensive
    Better at meeting requirements
    #2
    #2
  3. HubSpot Service Hub

    (519)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Freshdesk:
  4. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Freshdesk:

    UF
    Was looking for a feature to build up our knowledgebase (KB) and FAQs without switching to a third-party tool. Hubspot support pointed me to their new KB feature which turned out to be exactly what...Read more

    Reviewers say compared to Freshdesk, HubSpot Service Hub is:

    Slower to reach roi
    More expensive
    Better at support
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. Kustomer

    (265)4.4 out of 5
    Optimized for quick response

    Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with Freshdesk:
  6. Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with Freshdesk:

    Iliana Carolina S.
    IS
    It is an easy-to-use tool that allows quick interaction with the customer.

    Reviewers say compared to Freshdesk, Kustomer is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    #4
    #4
  7. Help Scout

    (225)4.3 out of 5

    A help desk for teams that insist on a delightful customer experience

    Categories in common with Freshdesk:
  8. A help desk for teams that insist on a delightful customer experience

    Categories in common with Freshdesk:

    Sean C.
    SC
    HelpScout makes it incredibly easy for our team to collaborate and serve our audience in a timely and professional way. Everything from the intuitive interface to keyboard shortcuts, to speedy...Read more

    Reviewers say compared to Freshdesk, Help Scout is:

    Easier to set up
    More usable
    Easier to admin
    #5
    #5
  9. Zoho Desk

    (2,665)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Freshdesk:
  10. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Freshdesk:

    CC
    Having come from Freshdesk, I find the interface much clearer and the setup less clunky than FreshDesk, and the mobile app is more intuitive.

    Reviewers say compared to Freshdesk, Zoho Desk is:

    More expensive
    Better at meeting requirements
    Slower to reach roi
    #6
    #6
  11. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Freshdesk:
  12. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Freshdesk:

    SF
    Zendesk is in my opinion the best customer service ticketing software. There is a huge library of extensions letting you have all your customer service in one. You can have facebook messages,...Read more

    Reviewers say compared to Freshdesk, Zendesk Support Suite is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    #7
    #7
  13. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Freshdesk:
  14. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Freshdesk:

    LK
    The thing I like the best about Salesforce is the performance; our previous CRM was at least 5 times slower. Searching and loading any type of records such as accounts or activities took for ever....Read more

    Reviewers say compared to Freshdesk, Salesforce Service Cloud is:

    Slower to reach roi
    More expensive
    #8
    #8
  15. LiveAgent

    (1,308)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Freshdesk:
  16. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Freshdesk:

    JohnGordon H.
    JH
    Elegant simple design, but very robust and flexible. The way the system is setup with the tagging and rules features, allows unlimited customization of how you want your support system to operate....Read more

    Reviewers say compared to Freshdesk, LiveAgent is:

    Better at meeting requirements
    Easier to do business with
    Better at support
    #9
    #9
  17. Intercom

    (1,251)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with Freshdesk:
  18. Intercom allows you to communicate personally with every single customer.

    Categories in common with Freshdesk:

    William C.
    WC
    Clean, light, effective. I have run into it on a number of sites beginning with Simbi.com where I first experienced it. I have a great deal of experience in service desk and monitoring/incident...Read more

    Reviewers say compared to Freshdesk, Intercom is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    #10
    #10
  19. Helpshift

    (320)4.2 out of 5
    Optimized for quick response

    Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with Freshdesk:
  20. Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with Freshdesk:

    AE
    In-app implementation is alright. There is nothing special about Helpshift

    Reviewers say compared to Freshdesk, Helpshift is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    #11
    #11
  21. Kayako

    (196)4.1 out of 5
    Optimized for quick response

    Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

    Categories in common with Freshdesk:
  22. Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

    Categories in common with Freshdesk:

    Sharanyan S.
    SS
    The Application features really amazing, nor any other Customer support CRM can't convince kayako features.

    Reviewers say compared to Freshdesk, Kayako is:

    Slower to reach roi
    More expensive
    #12
    #12
  23. Oracle Service Cloud (formerly RightNow)

    (122)3.9 out of 5

    Oracle Service Cloud (formerly RightNow) combines Web, Social and Contact Center experiences for a unified, cross-channel customer service solution in the Cloud.

    Categories in common with Freshdesk:
  24. Oracle Service Cloud (formerly RightNow) combines Web, Social and Contact Center experiences for a unified, cross-channel customer service solution in the Cloud.

    Categories in common with Freshdesk:

    UR
    Very easy to see all customer interactions within one system.

    Reviewers say compared to Freshdesk, Oracle Service Cloud (formerly RightNow) is:

    Slower to reach roi
    More expensive
    #13
    #13
  25. LiveChat

    (683)4.5 out of 5

    Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Freshdesk:
  26. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Freshdesk:

    UE
    Everyone in the call center is able to pick up slack if someone is overloaded on chats at the moment, and with canned responses if you get the same questions coming in 15 times in a row, it makes...Read more

    Reviewers say compared to Freshdesk, LiveChat is:

    Better at meeting requirements
    More usable
    Easier to set up
    #14
    #14
  27. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response

    A powerful customer support suite with a focus on collaboration.

    Categories in common with Freshdesk:
  28. A powerful customer support suite with a focus on collaboration.

    Categories in common with Freshdesk:

    Zuzana B.
    ZB
    I like the Watercooler where team members can discuss issues or help each other out.

    Reviewers say compared to Freshdesk, TeamSupport is:

    Slower to reach roi
    Easier to do business with
    More expensive
    #15
    #15
  29. Drift

    (489)4.3 out of 5

    Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with Freshdesk:
  30. Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with Freshdesk:

    Chris A.
    CA
    To start with, Drift's chat widget is customizable, looks great, and is very easy to install on most sites (simple line of code in the header, Wordpress plug-in, etc.). The chat experience is good...Read more

    Reviewers say compared to Freshdesk, Drift is:

    More expensive
    Better at meeting requirements
    Easier to do business with
    #16
    #16
  31. Crisp

    (47)4.4 out of 5

    Increase Your Conversion and Customer Satisfaction.

    Categories in common with Freshdesk:
  32. Increase Your Conversion and Customer Satisfaction.

    Categories in common with Freshdesk:

    Ena M.
    EM
    Support team, perks I have, sending GIFs to my clients, being able to handle multiple tickets all by myself on an easy dashboard.

    Reviewers say compared to Freshdesk, Crisp is:

    More usable
    Easier to set up
    Better at meeting requirements
    #17
    #17
  33. Hiver

    (521)4.6 out of 5
    Optimized for quick response

    Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Categories in common with Freshdesk:
  34. Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Categories in common with Freshdesk:

    Will P.
    WP
    Really useful software, fitted our company much better than others we tried (Groove HQ, Zendesk, Freshdesk). Works as a plugin for Gmail so very easy to use & less problematic than forwarding via...Read more

    Reviewers say compared to Freshdesk, Hiver is:

    Better at meeting requirements
    Easier to do business with
    Better at support
    #18
    #18
  35. Re:amaze

    (124)4.6 out of 5

    Re:amaze is a helpdesk and customer messaging platform designed from the ground up for modern web based businesses. Re:amaze can be fully integrated and embedded into websites or apps for rich, seamless customer conversation management via email, live chat, social media, SMS, and voice applications. Re:amaze also comes with marketing automation built in so marketers and support personnel can collaborate and convert more customers.

    Categories in common with Freshdesk:
  36. Re:amaze is a helpdesk and customer messaging platform designed from the ground up for modern web based businesses. Re:amaze can be fully integrated and embedded into websites or apps for rich, seamless customer conversation management via email, live chat, social media, SMS, and voice applications. Re:amaze also comes with marketing automation built in so marketers and support personnel can collaborate and convert more customers.

    Categories in common with Freshdesk:

    Marty L.
    ML
    Reamaze is best alternative to a platform like Intercom or Drift and is much more than Zendesk or Freshdesk. It's core features are helpdesk and live chat but there are features that will allow...Read more

    Reviewers say compared to Freshdesk, Re:amaze is:

    Easier to do business with
    Better at meeting requirements
    Easier to admin
    #19
    #19
  37. LiveZilla

    (447)4.6 out of 5

    LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with Freshdesk:
  38. LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with Freshdesk:

    UI
    Excellent ticketing system. The program interface is intuitive and very easy to use. I like the way it is structured, it is very efficient and allows us to communicate easily with customers. We...Read more

    Reviewers say compared to Freshdesk, LiveZilla is:

    More expensive
    Easier to set up
    Easier to admin
    #20
    #20
  39. GrooveHQ

    (39)4.3 out of 5

    8,000+ companies provide personal support at scale with Groove’s Shared Inbox, Knowledge Base, and Reports. All without breaking the bank.

    Categories in common with Freshdesk:
  40. 8,000+ companies provide personal support at scale with Groove’s Shared Inbox, Knowledge Base, and Reports. All without breaking the bank.

    Categories in common with Freshdesk:

    ANJU M.
    AM
    One thing I prefer most regarding groove will be the web template feature intended for emails. This saves precious time that might be wasted in creating a new email. Additionally, it helps me...Read more

    Reviewers say compared to Freshdesk, GrooveHQ is:

    Easier to set up
    Easier to admin
    More usable