# Five9 Intelligent Cloud Contact Center Platform vs Readymode Comparison --- ## AI Generated Summary - **G2 reviewers report** that the Five9 Intelligent Cloud Contact Center Platform excels in **customization** options, allowing users to tailor data inputs and integrations to fit their specific needs. This flexibility is highlighted by users who appreciate the ease of implementation and the availability of customer support when issues arise. - **Users say** that Readymode stands out for its **simplicity and efficiency** , making it easy to log calls and manage tasks directly from a laptop. Reviewers have noted that the platform combines a powerful predictive dialer with CRM tools, which helps sales teams operate more effectively. - **According to verified reviews** , Five9's reporting features are particularly praised, with users highlighting the new module that provides insights into customer calls. This capability helps identify potential issues before they escalate, showcasing the platform's strength in **data analysis**. - **Reviewers mention** that Readymode's user-friendly interface contributes to a smoother experience, with many stating that they have encountered no issues so far. This ease of use is a significant advantage for small businesses looking for a straightforward solution. - **G2 reviewers report** that while Five9 has a robust feature set, some users feel it may not fully meet their workflow requirements, indicating potential configuration challenges. This feedback suggests that while the platform is powerful, it may require more effort to align with specific business processes. - **Users say** that Five9's overall quality is reflected in its higher G2 Score compared to Readymode, indicating greater satisfaction among users. However, Readymode's strong performance in areas like **call monitoring** and **real-time analytics** shows it can still be a competitive choice for those prioritizing ease of use and efficiency. | | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Star Rating** | 4.1 out of 5 | 4.6 out of 5 | | **Total Reviews** | 625 | 230 | | **Largest Market Segment** | Mid-Market (57.2% of reviews) | Small-Business (65.8% of reviews) | | **Entry Level Price** | No pricing available | $239.00 1 License Per Month | --- ## Top Pros & Cons ### Five9 Intelligent Cloud Contact Center Platform Pros: - Ease of Use (118 reviews) - Customer Support (85 reviews) Cons: - Call Issues (43 reviews) - Complexity (35 reviews) ### Readymode Pros: - Efficiency (30 reviews) - Time-saving (23 reviews) Cons: - Learning Curve (12 reviews) - Difficult Learning (10 reviews) --- ## Ratings Comparison | Rating | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Meets Requirements** | 8.4 (506 reviews) | 9.2 (161 reviews) | | **Ease of Use** | 8.4 (516 reviews) | 9.1 (177 reviews) | | **Ease of Setup** | 8.1 (372 reviews) | 8.9 (164 reviews) | | **Ease of Admin** | 8.1 (314 reviews) | 9.0 (69 reviews) | | **Quality of Support** | 8.3 (487 reviews) | 9.1 (157 reviews) | | **Has the product been a good partner in doing business?** | 8.6 (313 reviews) | 9.4 (68 reviews) | | **Product Direction (% positive)** | 7.5 (496 reviews) | 9.1 (160 reviews) | --- ## Pricing ### Five9 Intelligent Cloud Contact Center Platform #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Readymode #### Entry-Level Pricing Plan: Readymode Starter Price: $239.00 1 License Per Month Description: Core outbound dialing features for individuals and small teams from 1-4 licenses. Key Features: - Includes 30 DIDs - Unlimited Technical Support - for Free - $0 Set-up Fees [Browse all 2 editions](https://www.g2.com/products/readymode/pricing) #### Free Trial No --- ## Features Comparison By Category ### Artificial Intelligence | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Readymode** | N/A | N/A | #### Additional Functionality | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Tagging** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **Data Extraction** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Speech Recognition** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Data Storage Management** | Not enough data | Not enough data | | **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **For eCommerce** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Machine Learning** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Mobile App** | Not enough data | Not enough data | | **Multiple Data Sources** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Call & Contact Center | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Readymode** | N/A | N/A | #### Additional Functionality | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Call Reporting** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | | **Call Whispering** | Not enough data | Not enough data | | **Callback Scheduling** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Call Tagging** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Call Transcription** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Manual Dialer** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Progressive Dialer** | Not enough data | Not enough data | | **Voice Recognition** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Call Logging** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Outbound Call Center** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **Call Routing** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Call Transfer** | Not enough data | Not enough data | | **AI Summarization** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Inbound Call Center** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Predictive Dialer** | Not enough data | Not enough data | | **Blended Call Center** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Computer Telephony Integration** | Not enough data | Not enough data | | **Call Scripting** | Not enough data | Not enough data | ### Collaboration & Productivity | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Readymode** | N/A | N/A | #### Additional Functionality | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Third-Party Integrations** | Not enough data | Not enough data | | **To-Do List** | Not enough data | Not enough data | | **@mentions** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **File Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Screen Sharing** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Brainstorming** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **File Transfer** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Status Tracking** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Real Time Editing** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Assignment Management** | Not enough data | Not enough data | | **Task Scheduling** | Not enough data | Not enough data | | **Project Management** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Secure Data Storage** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Task Progress Tracking** | Not enough data | Not enough data | | **Discussions/Forums** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Progress Tracking** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | ### Governance, Risk & Compliance | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Readymode** | N/A | N/A | #### Additional Functionality | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Incident Management** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Evidence Management** | Not enough data | Not enough data | | **Risk Alerts** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Risk Analysis** | Not enough data | Not enough data | | **Sarbanes-Oxley Compliance** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Policy Management** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Audit Trail** | Not enough data | Not enough data | | **Assessment Management** | Not enough data | Not enough data | | **HIPAA Compliant** | Not enough data | Not enough data | | **Operational Risk Management** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Enterprise Risk Management** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Configurable Workflow** | Not enough data | Not enough data | | **Vendor Management** | Not enough data | Not enough data | | **IT Risk Management** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Issue Management** | Not enough data | Not enough data | | **Internal Controls Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Environmental Compliance** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Risk Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Risk Assessment** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Audit Management** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Governance** | Not enough data | Not enough data | | **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **FDA Compliance** | Not enough data | Not enough data | | **Secure Data Storage** | Not enough data | Not enough data | | **Approval Process Control** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | ### AI Customer Support Agents | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Readymode** | N/A | N/A | #### Dashboard | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Dashboard** | Not enough data | Not enough data | #### Speech Recognition | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Speech Recognition** | Not enough data | Not enough data | #### Compliance Management | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Compliance Management** | Not enough data | Not enough data | #### Autonomous Task Execution | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | #### Sentiment Analysis | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Sentiment Analysis** | Not enough data | Not enough data | #### Data Security | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Data Security** | Not enough data | Not enough data | #### Third-Party Integration | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Third-Party Integration** | Not enough data | Not enough data | #### Human-in-the-loop (HITL) | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Human-in-the-loop (HITL)** | Not enough data | Not enough data | #### Agentic Task Execution | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Agentic Task Execution** | Not enough data | Not enough data | #### Natural Language Processing | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Natural Language Processing** | Not enough data | Not enough data | #### Conversational AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Conversational AI** | Not enough data | Not enough data | #### Performance Metrics | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Performance Metrics** | Not enough data | Not enough data | #### Interaction Tracking | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Interaction Tracking** | Not enough data | Not enough data | #### Knowledge Base Management | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Knowledge Base Management** | Not enough data | Not enough data | #### CRM Integration | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **CRM Integration** | Not enough data | Not enough data | #### Inquiry Routing | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Inquiry Routing** | Not enough data | Not enough data | #### Contextual Guidance | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Contextual Guidance** | Not enough data | Not enough data | #### Communications Management | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Communications Management** | Not enough data | Not enough data | #### Proactive Chat | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Proactive Chat** | Not enough data | Not enough data | #### Ticket Management | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Ticket Management** | Not enough data | Not enough data | #### Customer Query Resolution - AI Customer Support Agents | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Automated Ticket Resolution** | Not enough data | Not enough data | | **Contextual Response Generation** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Knowledge Base Utilization** | Not enough data | Not enough data | | **Multilingual Support** | Not enough data | Not enough data | #### Customer Interaction Automation - AI Customer Support Agents | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Proactive Customer Outreach** | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | | **Escalation Handling** | Not enough data | Not enough data | | **Workflow Optimization** | Not enough data | Not enough data | #### Automation | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Customer Interaction Automation** | Not enough data | Not enough data | | **Feedback Collection** | Feature Not Available | Not enough data | | **Document Processing** | Feature Not Available | Not enough data | #### Autonomy | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Independent Decision Making** | Feature Not Available | Not enough data | | **Adaptive Responses** | Not enough data | Not enough data | | **Task Execution** | Not enough data | Not enough data | | **Problem Solving** | Not enough data | Not enough data | ### AI Governance Tools | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Readymode** | N/A | N/A | #### AI/Machine Learning | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **AI/Machine Learning** | Not enough data | Not enough data | #### Decision Support | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Decision Support** | Not enough data | Not enough data | #### Collaboration Tools | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Collaboration Tools** | Not enough data | Not enough data | #### Access Controls/Permissions | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Access Controls/Permissions** | Not enough data | Not enough data | #### Task Management | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Task Management** | Not enough data | Not enough data | #### Real-Time Monitoring | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Real-Time Monitoring** | Not enough data | Not enough data | #### Natural Language Processing | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Natural Language Processing** | Not enough data | Not enough data | #### AI Policy Mapping | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **AI Policy Mapping** | Not enough data | Not enough data | #### AI Risk Management | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **AI Risk Management** | Not enough data | Not enough data | #### Ethical AI Monitoring | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Ethical AI Monitoring** | Not enough data | Not enough data | #### Audit Trail | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Audit Trail** | Not enough data | Not enough data | #### Integration into Third Party Applications | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Integration into Third Party Applications** | Not enough data | Not enough data | #### Product Lifecycle Management | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Product Lifecycle Management** | Not enough data | Not enough data | #### Proactive Recommendations | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Proactive Recommendations** | Not enough data | Not enough data | #### AI Compliance | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Regulatory Reporting** | Not enough data | Not enough data | | **Automated Compliance** | Not enough data | Not enough data | | **Audit Trails** | Not enough data | Not enough data | #### Risk Management & Monitoring | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **AI Risk Management** | Not enough data | Not enough data | | **Real-time Monitoring** | Not enough data | Not enough data | #### AI Lifecycle Management | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Lifecycle Automation** | Not enough data | Not enough data | #### Access Control and Security | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Pole-based Access Control (RBAC)** | Not enough data | Not enough data | #### Collaboration and Communication | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Model Sharing and Reuse** | Not enough data | Not enough data | #### Agentic AI - AI Governance Tools | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Feature Not Available | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Help Desk | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Readymode** | N/A | N/A | #### Ticket and Case Management | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Ticket creation user experience** | Not enough data | Not enough data | | **Ticket response user experience** | Not enough data | Not enough data | | **Workflow** | Not enough data | Not enough data | | **Response Automation** | Not enough data | Not enough data | | **SLA Management** | Not enough data | Not enough data | | **Attachments/Screencasts** | Not enough data | Not enough data | | **Ticket Collaboration** | Not enough data | Not enough data | | **Customer and Contacts Database** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | | **Ticket Management** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Inbox Management** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Customer Portal** | Not enough data | Not enough data | | **Email to Case** | Not enough data | Not enough data | | **Chat/Live Support** | Not enough data | Not enough data | | **Social Integration** | Not enough data | Not enough data | | **Voice** | Not enough data | Not enough data | | **Video Chat** | Not enough data | Not enough data | #### Platform | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Mobile User Support** | 7.3 (8 reviews) | Not enough data | | **Customization ** | 7.9 (56 reviews) | Not enough data | | **User, Role, and Access Management** | 9.1 (9 reviews) | Not enough data | | **Third-Party Integrations** | 8.7 (9 reviews) | Not enough data | | **Reporting** | 7.9 (8 reviews) | Not enough data | | **Activity Dashboard** | 8.3 (8 reviews) | Not enough data | | **Mobile Access** | Not enough data | Not enough data | #### Additional Functionality | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Automated Routing** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Autoresponders** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Key Performance Indicators** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Voice Recognition** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Task Automation** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Language Detection** | Not enough data | Not enough data | | **Multiple Data Sources** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **Data Security** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Secure Data Storage** | Not enough data | Not enough data | | **Macros/Templated Responses** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Mobile App** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Sales Engagement | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Readymode** | 8.7/10 | 14 | #### Integrated Workflows | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Task Management** | Not enough data | 9.4 (8 reviews) | | **Email Tracking/Automation** | Not enough data | 7.4 (7 reviews) | | **Calls and Voice** | Not enough data | 9.3 (9 reviews) | | **Other Outreach Options ** | Not enough data | 9.3 (7 reviews) | | **CRM Integration** | Not enough data | 7.9 (7 reviews) | | **Calendar** | Not enough data | 8.7 (9 reviews) | | **Shared Records** | Not enough data | 9.4 (6 reviews) | | **Business Process Automation** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | #### Repeatability and Reportability | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Content Management** | Not enough data | 8.3 (5 reviews) | | **Workflow Management** | Not enough data | 9.0 (5 reviews) | | **Workflow Performance** | Not enough data | Not enough data | | **Sales Coaching and Insights** | Not enough data | 8.7 (5 reviews) | | **Gamification** | Not enough data | Not enough data | #### AI and Automation | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Lead Prioritization** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Best Time of Day Scheduling** | Not enough data | Not enough data | | **Buyer Intelligence** | Not enough data | Not enough data | | **Machine Learning** | Not enough data | Not enough data | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | #### Agentic AI - Sales Engagement | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **Strategic Planning** | Not enough data | Not enough data | #### Additional Functionality | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Prospecting Tools** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | ### Auto Dialer | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | 7.1/10 | 164 | | **Readymode** | 8.9/10 | 119 | #### Dialing Options | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Preview Dialing** | 8.9 (144 reviews) ✓ Verified | 8.8 (75 reviews) | | **Progressive Dialing** | 8.9 (138 reviews) ✓ Verified | 9.3 (76 reviews) | | **Predictive Dialing** | 6.4 (7 reviews) | 9.0 (12 reviews) | #### Agent Tools | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Whisper Coaching ** | 8.8 (122 reviews) ✓ Verified | 8.8 (64 reviews) | | **Callback Scheduling ** | 8.6 (134 reviews) ✓ Verified | 9.0 (77 reviews) | | **Call Recording ** | 8.9 (146 reviews) ✓ Verified | 9.5 (81 reviews) | | **Real-Time Data** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Call Scheduling** | Not enough data | Not enough data | #### Automation | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Voice Activity Detection** | 8.4 (126 reviews) ✓ Verified | 8.8 (64 reviews) | | **Interactive Voice Response (IVR)** | 8.7 (124 reviews) ✓ Verified | 8.8 (56 reviews) | | **Call Scrubbing** | 8.4 (118 reviews) ✓ Verified | 8.5 (62 reviews) | #### Agentic AI - Auto Dialer | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Autonomous Task Execution** | 5.6 (9 reviews) | Not enough data | | **Cross-system Integration** | 5.9 (9 reviews) | 8.0 (9 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | | **Computer Telephony Integration** | Not enough data | Not enough data | #### AI Capabilities - Auto Dialer | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Call Prioritization and List Optimization** | 4.2 (6 reviews) | Not enough data | | **Compliance Monitoring** | 3.9 (6 reviews) | Not enough data | | **Speech Analytics and Sentiment Analysis** | 3.9 (6 reviews) | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Text to Speech** | Not enough data | Not enough data | #### Additional Functionality | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **AI Copilot** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Call Routing** | Not enough data | Not enough data | | **Call Scripting** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Power Dialer** | Not enough data | Not enough data | | **Preview Dialer** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Predictive Dialer** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Integrations Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **Call Transfer** | Not enough data | Not enough data | | **Call Disposition** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Automatic Outbound Dialer** | Not enough data | Not enough data | | **Call Reporting** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Call List Management** | Not enough data | Not enough data | | **Progressive Dialer** | Not enough data | Not enough data | | **Campaign Specific Caller ID** | Not enough data | Not enough data | | **List Management** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Multi-Campaign** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Call Logging** | Not enough data | Not enough data | | **Lead Distribution** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Inbound Call Center** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Data Security** | Not enough data | Not enough data | | **Outbound Call Center** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | ### Contact Center Knowledge Base | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Readymode** | N/A | N/A | #### Administration | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Database Management ** | Not enough data | Not enough data | | **Data Workflows** | Not enough data | Not enough data | | **Issue Management** | Not enough data | Not enough data | #### Knowledge Management | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Knowledge Base** | Not enough data | Not enough data | | **Publishing Workflows** | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | #### Compliance | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Policies and Controls** | Not enough data | Not enough data | | **Data Governance** | Not enough data | Not enough data | | **Compliance** | Not enough data | Not enough data | | **Auditing** | Not enough data | Not enough data | #### Customer Support | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Intelligent Search** | Not enough data | Not enough data | | **Suggestions** | Not enough data | Not enough data | | **Decision Trees** | Not enough data | Not enough data | #### Data Security | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Risk Data Attributes** | Not enough data | Not enough data | | **Data Transport** | Not enough data | Not enough data | | **Access Management** | Not enough data | Not enough data | | **Multi-Factor Authentication** | Not enough data | Not enough data | #### Administration | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Integrations** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | ### Customer Communications Management | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Readymode** | N/A | N/A | #### Channels | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Multi-Channel Coverage** | Not enough data | Not enough data | | **Open Listening** | Not enough data | Not enough data | | **Physical Media** | Not enough data | Not enough data | #### Design | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Communications Strategy Development** | Not enough data | Not enough data | | **Create Content** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Inbound Identification** | Not enough data | Not enough data | | **Regulatory Compliance** | Not enough data | Not enough data | | **Batch Communications** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **On-Demand Communications** | Not enough data | Not enough data | | **Interactive Content** | Not enough data | Not enough data | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Chat/Messaging** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Autoresponders** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Customer History** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Video Support** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Inbox Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | ### Contact Center Quality Assurance | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | 8.1/10 | 62 | | **Readymode** | N/A | N/A | #### Quality Assurance | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Evaluation** | 8.5 (51 reviews) | Not enough data | | **Calibration** | 8.4 (50 reviews) | Not enough data | | **Reports** | 8.4 (52 reviews) | Not enough data | #### Engagement | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Feedback** | 8.4 (49 reviews) | Not enough data | | **Dashboards** | 8.4 (56 reviews) | Not enough data | | **Training** | 8.4 (50 reviews) | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | #### Performance | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Third-Party Integrations** | 8.8 (56 reviews) | Not enough data | | **Compliance** | 8.9 (51 reviews) | Not enough data | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **AI Text Generation** | 6.1 (11 reviews) | Not enough data | | **AI Text Summarization** | 6.4 (11 reviews) | Not enough data | | **Call Routing** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Customer Journey Mapping** | Not enough data | Not enough data | | **Employee Coaching Tools** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Quality Management** | Not enough data | Not enough data | | **Customer Surveys** | Not enough data | Not enough data | | **Agent Interface** | Not enough data | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Leaderboards** | Not enough data | Not enough data | | **Employee Reward Programs** | Not enough data | Not enough data | | **Workforce Management** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Customer Experience Management** | Not enough data | Not enough data | | **Predictive Dialer** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **KPI Monitoring** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Multiple Scoring Models** | Not enough data | Not enough data | | **Real-Time Updates** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Screen Recording** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Contact Center | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 330 | | **Readymode** | 9.1/10 | 51 | #### Channels | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Voice** | 8.9 (240 reviews) ✓ Verified | 9.0 (35 reviews) | | **Social** | 7.5 (171 reviews) ✓ Verified | 9.2 (35 reviews) | | **Live Chat** | 7.9 (170 reviews) ✓ Verified | 8.7 (33 reviews) | | **Mobile SMS** | 7.4 (163 reviews) ✓ Verified | 8.7 (21 reviews) | | **Email** | 7.5 (171 reviews) ✓ Verified | 9.2 (28 reviews) | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **AI Text-to-Speech** | 6.2 (58 reviews) | 9.5 (7 reviews) | | **Generative AI** | Not enough data | Not enough data | #### Functions | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Call Routing** | 8.7 (259 reviews) ✓ Verified | 9.0 (29 reviews) | | **Session Queuing** | 8.8 (258 reviews) ✓ Verified | 9.3 (23 reviews) | | **Concurrent Calling** | 8.7 (230 reviews) ✓ Verified | 9.1 (26 reviews) | | **Speech Analytics** | 8.1 (163 reviews) ✓ Verified | 9.0 (24 reviews) | | **Auto Dialer** | 8.7 (195 reviews) ✓ Verified | 9.5 (30 reviews) | | **IVR** | 8.8 (216 reviews) ✓ Verified | 9.3 (19 reviews) | | **Inbound Screen Pop** | 8.8 (209 reviews) ✓ Verified | 9.3 (24 reviews) | | **Persistent Data** | 8.6 (190 reviews) ✓ Verified | 9.3 (27 reviews) | | **Predictive Dialer** | Not enough data | Not enough data | | **Automated Routing** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | #### Agentic AI - Contact Center | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Autonomous Task Execution** | 6.2 (33 reviews) | Not enough data | | **Cross-system Integration** | 7.5 (41 reviews) | Not enough data | | **Natural Language Interaction** | Feature Not Available | Not enough data | | **Proactive Assistance** | 6.6 (35 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Computer Telephony Integration** | Not enough data | Not enough data | #### Administrative | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Session Summary Notes** | 8.2 (229 reviews) ✓ Verified | 9.2 (33 reviews) | | **Administrator Access** | 8.7 (247 reviews) ✓ Verified | 9.5 (35 reviews) | | **Reporting & Dashboards** | 8.3 (265 reviews) ✓ Verified | 9.0 (31 reviews) | | **Session Recording** | 8.7 (204 reviews) ✓ Verified | 9.2 (25 reviews) | | **Agent Scheduling and Assignment** | 8.3 (172 reviews) ✓ Verified | 9.0 (21 reviews) | | **Callback Scheduling** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Call Reporting** | Not enough data | Not enough data | #### Additional Functionality | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **API** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Call Transfer** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Call Scripting** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Quality Management** | Not enough data | Not enough data | | **Agent Interface** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Customer History** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Call List Management** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Workforce Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | ### Call Compliance | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | 8.6/10 | 73 | | **Readymode** | N/A | N/A | #### Compliance | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Regulations** | 8.8 (59 reviews) | Not enough data | | **Updates** | 8.8 (62 reviews) | Not enough data | | **Exemptions** | 8.5 (57 reviews) | Not enough data | #### Management | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Scrubbing** | 8.6 (56 reviews) | Not enough data | | **Blocking** | 8.5 (59 reviews) | Not enough data | | **Campaign Management** | 8.6 (60 reviews) | Not enough data | | **Screening** | 8.5 (60 reviews) | Not enough data | #### Integration | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Phone Systems** | 8.8 (61 reviews) | Not enough data | | **Marketing & CRM** | 8.5 (60 reviews) | Not enough data | | **Third-Party** | 8.5 (57 reviews) | Not enough data | ### ServiceNow Store Apps | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | 9.6/10 | 8 | | **Readymode** | N/A | N/A | #### ServiceNow Apps | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **ServiceNow Integration** | 9.0 (7 reviews) | Not enough data | | **Value** | 9.8 (7 reviews) | Not enough data | #### Agentic AI - ServiceNow Store Apps | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### AI Agents For Business Operations | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Readymode** | N/A | N/A | #### Responses | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Personalization** | Not enough data | Not enough data | | **Route To Human** | Not enough data | Not enough data | | **Natural Language Understanding (NLU)** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### Automation - AI Agents | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Sales Follow-Up** | Not enough data | Not enough data | | **Customer Interaction Automation** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | | **Document Processing** | Feature Not Available | Not enough data | | **Feedback Collection** | Feature Not Available | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **Simulation and Scenario Generation** | Not enough data | Not enough data | #### Platform | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Conversation Editor** | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | | **Human-In-The-Loop** | Not enough data | Not enough data | | **Drag & Drop Editor** | Not enough data | Not enough data | | **Human-in-the-loop (HITL)** | Not enough data | Not enough data | #### Autonomy - AI Agents | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Independent Decision Making** | Feature Not Available | Not enough data | | **Adaptive Responses** | Feature Not Available | Not enough data | | **Task Execution** | Not enough data | Not enough data | | **Problem Solving** | Not enough data | Not enough data | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Additional Functionality | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Agent Collaboration** | Not enough data | Not enough data | | **Data Governance** | Not enough data | Not enough data | | **Prompt Engineering** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **For No-Code Development** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Dynamic Modeling** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Memory Management** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Scalability** | Not enough data | Not enough data | | **Cost Management** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Natural Language Interface** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Multiple LLM Models** | Not enough data | Not enough data | | **Integration Management** | Not enough data | Not enough data | | **Customizable Frameworks** | Not enough data | Not enough data | | **Pre-built Templates** | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | | **Intent Recognition** | Not enough data | Not enough data | | **Contextual Guidance** | Not enough data | Not enough data | | **Rules-Based Workflow** | Not enough data | Not enough data | | **Attended Automation** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **For Sales/Marketing** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Business Process Automation** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Deep Learning** | Not enough data | Not enough data | | **Code-free Development** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **Knowledge Management** | Not enough data | Not enough data | | **Transfers/Routing** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Customer Experience Management** | Not enough data | Not enough data | | **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Speech Recognition** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Customer Engagement** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Configurable Workflow** | Not enough data | Not enough data | | **Unattended Automation** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | | **Proactive Error Detection** | Not enough data | Not enough data | ### Chatbots | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Readymode** | N/A | N/A | #### Responses | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Customization** | Not enough data | Not enough data | | **Control** | Not enough data | Not enough data | | **Route To Human** | Not enough data | Not enough data | | **Menu bars** | Not enough data | Not enough data | | **Drip sequences** | Not enough data | Not enough data | #### Platform | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Live chat** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | | **Branding** | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | | **A/B testing** | Not enough data | Not enough data | | **Role-based access** | Not enough data | Not enough data | | **Collection of information** | Not enough data | Not enough data | | **Augmented Analytics** | Not enough data | Not enough data | | **Proactive Chat** | Not enough data | Not enough data | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Customer Surveys** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Transcripts/Chat History** | Not enough data | Not enough data | | **Language Detection** | Not enough data | Not enough data | | **Pre-Configured Bot** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Code-free Development** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | | **For Sales/Marketing** | Not enough data | Not enough data | | **Contextual Guidance** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **Customer Support** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Intent Recognition** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Customer Experience Management** | Not enough data | Not enough data | | **Query Suggestions** | Not enough data | Not enough data | | **Transfers/Routing** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Canned Responses** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Automated Routing** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Contact Center Workforce | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | 8.2/10 | 61 | | **Readymode** | N/A | N/A | #### Workforce Management | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Agent Availability** | 8.5 (50 reviews) ✓ Verified | Not enough data | | **Skills Management** | 8.6 (52 reviews) ✓ Verified | Not enough data | | **Shift Scheduling** | 8.3 (51 reviews) ✓ Verified | Not enough data | | **Agent Self-Service** | 8.2 (50 reviews) ✓ Verified | Not enough data | | **Mobile Access** | 6.5 (47 reviews) | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Customer Experience Management** | Not enough data | Not enough data | | **Attendance Management** | Not enough data | Not enough data | | **Employee Management** | Not enough data | Not enough data | | **Time Off Management** | Not enough data | Not enough data | #### Administration | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Automation** | 8.0 (50 reviews) ✓ Verified | Not enough data | | **Productivity Analysis** | 8.1 (54 reviews) ✓ Verified | Not enough data | | **Dashboards** | 8.1 (55 reviews) ✓ Verified | Not enough data | | **Labor Forecasting** | 8.2 (48 reviews) ✓ Verified | Not enough data | | **Intraday Management** | 8.3 (46 reviews) ✓ Verified | Not enough data | | **Quality Management** | Not enough data | Not enough data | #### Additional Functionality | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Performance Metrics** | Not enough data | Not enough data | | **Leave Tracking** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **For Call Centers** | Not enough data | Not enough data | | **Employee Time Tracking** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Activity Monitoring** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Approval Process Control** | Not enough data | Not enough data | | **Skills Tracking** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Variable Workforce** | Not enough data | Not enough data | | **Employee Coaching Tools** | Not enough data | Not enough data | | **Employee Database** | Not enough data | Not enough data | | **Online Time Clock** | Not enough data | Not enough data | | **Agent Interface** | Not enough data | Not enough data | ### Conversational Support | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Readymode** | N/A | N/A | #### Conversational Platform | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Personalization** | Not enough data | Not enough data | | **Omnichannel** | Not enough data | Not enough data | | **Contextual Engagement** | Not enough data | Not enough data | | **Proactive Engagement** | Not enough data | Not enough data | #### Support Automation | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Intelligent Routing** | Not enough data | Not enough data | | **Seamless Escalation** | Not enough data | Not enough data | | **Transcripts** | Not enough data | Not enough data | | **Self-Serve Support** | Not enough data | Not enough data | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Proactive Notification | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Readymode** | N/A | N/A | #### Messaging Channels | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **SMS Messaging** | Not enough data | Not enough data | | **Email** | Not enough data | Not enough data | | **Voice Messaging** | Not enough data | Not enough data | | **Two way messaging** | Not enough data | Not enough data | #### Administration | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Scheduling** | Not enough data | Not enough data | | **Triggered Notifications** | Not enough data | Not enough data | | **Segmentation** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | ### Call Center Infrastructure (CCI) | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 108 | | **Readymode** | 9.1/10 | 37 | #### Platform | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Omnichannel** | 7.7 (92 reviews) | Feature Not Available | | **Mobile Access** | 6.7 (87 reviews) | 8.8 (23 reviews) | | **Queue Management** | 8.4 (97 reviews) | 9.0 (26 reviews) | | **Call Routing** | 8.8 (102 reviews) | 9.1 (28 reviews) | | **Call Back** | 8.7 (98 reviews) | 9.3 (25 reviews) | | **IVR** | 8.5 (96 reviews) | 9.2 (21 reviews) | | **Automatic Call Distribution** | 8.9 (101 reviews) | 9.3 (26 reviews) | | **Call Transfer** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Multi-Channel Management** | Not enough data | Not enough data | | **Survey/Poll Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Call List Management** | Not enough data | Not enough data | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **AI Text-to-Speech** | 6.1 (29 reviews) | 8.2 (12 reviews) | | **Generative AI** | Not enough data | Not enough data | #### Workforce Management | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Call Monitoring** | 8.9 (93 reviews) | 9.4 (26 reviews) | | **Performance Evaluation** | 8.9 (93 reviews) | 9.0 (25 reviews) | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | #### Call Center Infrastructure (CCI) | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Autonomous Task Execution** | 6.4 (12 reviews) | Not enough data | | **Cross-system Integration** | 8.6 (12 reviews) | Not enough data | | **Natural Language Interaction** | 7.1 (12 reviews) | Not enough data | | **Proactive Assistance** | 6.3 (12 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Computer Telephony Integration** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### Administrative | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Call Recording** | 9.0 (96 reviews) | 9.5 (26 reviews) | | **Reporting & Dashboards** | 8.7 (100 reviews) | 9.3 (25 reviews) | | **Call Reporting** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | #### Additional Functionality | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Chat/Messaging** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Customer History** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Phone Key Input** | Not enough data | Not enough data | | **Call Logging** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Call Scripting** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **Voice Customization** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **Callback Scheduling** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **Predictive Dialer** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **Pre-recorded Messages** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Multiple Scripts** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Call Disposition** | Not enough data | Not enough data | ### Customer Service Automation | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 31 | | **Readymode** | N/A | N/A | #### Customer Support | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Text** | 8.1 (31 reviews) | Not enough data | | **Speech** | 8.2 (31 reviews) | Not enough data | | **Knowledge Base** | 7.8 (31 reviews) | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | #### Automation | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Ticket Resolution** | 7.7 (30 reviews) | Not enough data | | **Customization** | 8.4 (30 reviews) | Not enough data | | **Intelligent Routing** | 8.1 (29 reviews) | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | #### Artificial Intelligence | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Learning** | Feature Not Available | Not enough data | | **Language** | 7.8 (29 reviews) | Not enough data | | **Conversational AI** | 7.5 (29 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Workflow Management** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Client Portal** | Not enough data | Not enough data | | **Inventory Management** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Configurable Workflow** | Not enough data | Not enough data | | **Customer History** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Website Integration** | Not enough data | Not enough data | | **Help Desk Management** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **SSL Security** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **Customer Communication** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Application Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | 7.6/10 | 72 | | **Readymode** | N/A | N/A | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **AI Text Generation** | 5.2 (14 reviews) | Not enough data | | **AI Text Summarization** | 6.6 (15 reviews) | Not enough data | | **AI Text-to-Speech** | 5.4 (14 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Communication | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Pop-up Chat** | 8.7 (56 reviews) | Not enough data | | **Notifications** | 8.9 (57 reviews) | Not enough data | | **Targeted Emails** | 8.1 (50 reviews) | Not enough data | | **In-App Messaging** | 8.4 (52 reviews) | Not enough data | | **Co-Browsing** | 8.1 (43 reviews) | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Real-time Consumer-facing Chat** | Not enough data | Not enough data | #### Internal Use | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Customization ** | 7.9 (56 reviews) | Not enough data | | **Conversation Archiving** | 8.0 (46 reviews) | Not enough data | | **Lead Development** | 7.7 (45 reviews) | Not enough data | | **Knowledge Base** | 8.4 (48 reviews) | Not enough data | | **Team Inbox ** | 7.9 (49 reviews) | Not enough data | | **Customer Profiles** | 8.4 (50 reviews) | Not enough data | #### Additional Functionality | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Real-Time Analytics** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Canned Responses** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Transfers/Routing** | Not enough data | Not enough data | | **Geotargeting** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Transcripts/Chat History** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Screen Sharing** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Autoresponders** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Offline Form** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | ### Social Customer Service | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Readymode** | N/A | N/A | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Process | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Mentions** | Not enough data | Not enough data | | **Tickets** | Not enough data | Not enough data | | **Macros** | Not enough data | Not enough data | #### Channels | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Email** | Not enough data | Not enough data | | **Social** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Phone** | Not enough data | Not enough data | | **Text** | Not enough data | Not enough data | #### Insight | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Surveys** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Visitor Activity** | Not enough data | Not enough data | | **Help Desk** | Not enough data | Not enough data | ### Speech Analytics | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | 5.3/10 | 6 | | **Readymode** | N/A | N/A | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **AI Text Summarization** | 5.3 (6 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Live Chat** | Not enough data | Not enough data | | **Call Transfer** | Not enough data | Not enough data | | **Archiving & Retention** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Call Tagging** | Not enough data | Not enough data | | **Call List Management** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Scheduled Recording** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **File Transfer** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Call Reporting** | Not enough data | Not enough data | | **Call Transcription** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Call Disposition** | Not enough data | Not enough data | | **Computer Telephony Integration** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Predictive Dialer** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Call Routing** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Recording** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **On-Demand Recording** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Conferencing** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **Audio Capture** | Not enough data | Not enough data | | **Email Alerts** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Self-Service Search** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Automatic Transcription** | Not enough data | Not enough data | | **Multi-Channel Management** | Not enough data | Not enough data | | **Request Assignment** | Not enough data | Not enough data | | **Speech-to-Text Analysis** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | | **HIPAA Compliant** | Not enough data | Not enough data | | **Data Security** | Not enough data | Not enough data | | **Call Scripting** | Not enough data | Not enough data | | **Customer Service Analytics** | Not enough data | Not enough data | | **Quality Assurance** | Not enough data | Not enough data | | **Customer Experience Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Categorization/Grouping** | Not enough data | Not enough data | | **Language Detection** | Not enough data | Not enough data | ### Digital Customer Service Platforms | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Readymode** | N/A | N/A | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### AI Voice Assistants | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Readymode** | N/A | N/A | #### Voice Recognition - AI Voice Assistants | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Voice Recognition** | Not enough data | Not enough data | #### Speech Synthesis - AI Voice Assistants | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Speech Synthesis** | Not enough data | Not enough data | | **Customizable speech** | Not enough data | Not enough data | | **Multiple voice actions** | Not enough data | Not enough data | #### Security and privacy - AI Voice Assistants | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Encrypted communication** | Not enough data | Not enough data | #### Compatibility - AI Voice Assistants | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Cross platform compatibility** | Not enough data | Not enough data | ### Salesforce AppExchange Apps | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Readymode** | N/A | N/A | #### Agentic AI - Salesforce AppExchange Apps | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Outbound Call Tracking | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | 8.4/10 | 12 | | **Readymode** | N/A | N/A | #### Agentic AI - Outbound Call Tracking | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Autonomous Task Execution** | 6.9 (8 reviews) | Not enough data | | **Natural Language Interaction** | 7.1 (8 reviews) | Not enough data | #### Calling | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Record Calls** | 9.3 (12 reviews) | Not enough data | | **Generate Location** | 8.2 (11 reviews) | Not enough data | | **Call Types** | 8.6 (11 reviews) | Not enough data | | **Click-to-Call** | 9.2 (12 reviews) | Not enough data | | **Auto Dialer** | 9.2 (12 reviews) | Not enough data | #### Contacts | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Personalization** | 8.3 (12 reviews) | Not enough data | | **Information Locater** | 8.8 (10 reviews) | Not enough data | | **Record Prospect Data** | 8.6 (12 reviews) | Not enough data | | **Contact Management** | Not enough data | Not enough data | #### Insights | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Notes** | 8.3 (12 reviews) | Not enough data | | **Daily Summary** | 8.8 (11 reviews) | Not enough data | | **Automated Voicemails** | 9.0 (12 reviews) | Not enough data | | **Automated Emails** | 8.2 (12 reviews) | Not enough data | | **Sorts Prospects** | 8.3 (10 reviews) | Not enough data | | **Automated Note Taking** | 7.6 (9 reviews) | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | #### Additional Functionality | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Meeting Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Recommendations** | Not enough data | Not enough data | | **Lead Distribution** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Deal Management** | Not enough data | Not enough data | | **Call List Management** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **For Contact Centers** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Data Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | ### UCaaS Platforms | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Readymode** | N/A | N/A | #### Agentic AI - UCaaS Platforms | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Extensions | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Tenancy Flexibility** | Not enough data | Not enough data | | **Native VoIP** | Not enough data | Not enough data | | **CCaaS Option** | Not enough data | Not enough data | #### Features | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Voicemail to Email** | Not enough data | Not enough data | | **Voicemail to SMS** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | | **Voice Conferencing** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Conference Transcripts** | Not enough data | Not enough data | | **Electronic Faxes** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Video Call Recording** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Screen Sharing** | Not enough data | Not enough data | | **Two-Way Audio & Video** | Not enough data | Not enough data | | **Virtual Voicemail** | Not enough data | Not enough data | #### Additional Functionality | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Trend Analysis** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **SSL Security** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Virtual Backgrounds** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Call Transfer** | Not enough data | Not enough data | | **Group Messaging** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Call Routing** | Not enough data | Not enough data | | **Multi-User Collaboration** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | ### Omnichannel Commerce | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Readymode** | N/A | N/A | #### Reporting | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Reports & Analytics** | Not enough data | Not enough data | | **Data Transfer Tools** | Not enough data | Not enough data | #### Omnichannel Features | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Retail Management** | Not enough data | Not enough data | | **POS Integration** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Customer Service Integration** | Not enough data | Not enough data | | **Marketing Tools** | Not enough data | Not enough data | | **E-commerce Integration** | Not enough data | Not enough data | | **ERP Integration** | Not enough data | Not enough data | ### AI Agents | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Readymode** | N/A | N/A | #### Agentic AI - AI Agents | Feature | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (5):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Call Compliance Software](https://www.g2.com/categories/call-compliance), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) **Unique to Five9 Intelligent Cloud Contact Center Platform (21):** [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Help Desk Software](https://www.g2.com/categories/help-desk), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [ AI Governance Tools](https://www.g2.com/categories/ai-governance-tools), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) **Unique to Readymode (1):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) --- ## Reviewer Demographics ### By Company Size | Segment | Five9 Intelligent Cloud Contact Center Platform | Readymode | |---|---|---| | **Small-Business** | 23.1% | 65.8% | | **Mid-Market** | 57.2% | 32.9% | | **Enterprise** | 19.7% | 1.4% | ### By Industry #### Five9 Intelligent Cloud Contact Center Platform - **Consumer Services:** 9.1% - **Financial Services:** 7.9% - **Insurance:** 7.1% - **Information Technology and Services:** 6.2% - **Telecommunications:** 5.2% - **Hospital & Health Care:** 5.2% - **Marketing and Advertising:** 4.5% - **Education Management:** 4.1% - **Computer Software:** 2.9% - **Higher Education:** 2.8% - **Other:** 45.1% #### Readymode - **Real Estate:** 27.0% - **Insurance:** 7.6% - **Marketing and Advertising:** 7.6% - **Telecommunications:** 4.3% - **Construction:** 4.3% - **Internet:** 3.2% - **Financial Services:** 3.2% - **Publishing:** 2.7% - **Consulting:** 2.2% - **Health, Wellness and Fitness:** 2.2% - **Other:** 35.7% --- ## Alternatives ### Alternatives to Five9 Intelligent Cloud Contact Center Platform - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1571 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2600 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (261 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1664 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7079 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1934 reviews) - [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) — 4.1/5 stars (181 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1472 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2394 reviews) ### Alternatives to Readymode - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (866 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2600 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2394 reviews) - [Koncert](https://www.g2.com/products/koncert/reviews) — 4.6/5 stars (420 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1664 reviews) - [Nooks](https://www.g2.com/products/nooks/reviews) — 4.8/5 stars (1709 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1934 reviews) - [Orum](https://www.g2.com/products/orum/reviews) — 4.6/5 stars (1099 reviews) - [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1835 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3619 reviews) --- ## Top Discussions ### Five9 Intelligent Cloud Contact Center Platform - Title: [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) — 2 comments > **Top comment:** "Dialing system" - Title: [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) — 2 comments > **Top comment:** "No." - Title: [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) — 1 comment > **Top comment:** "A broad spectrum of customer support solutions. Primarily call handling (IVR), cloud transport, call distribution across sites, work force management and IVA. " - Title: [What is five9 software?](https://www.g2.com/discussions/what-is-five9-software) — 1 comment > **Top comment:** "Five9 is a cloud based softphone." - Title: [Loyal customer call acceleration](https://www.g2.com/discussions/26777-loyal-customer-call-acceleration) — 1 comment, 1 upvote > **Top comment:** "I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless." ### Readymode - Title: [How much is XenCall a month?](https://www.g2.com/discussions/how-much-is-xencall-a-month) — 1 comment > **Top comment:** "Hello, Please refer to our pricing page on the website for pricing information. https://readymode.com/demo/pricing/ Feel free to reach out to..." - Title: [Does anyone have a standard way to get around the channel-list permanent association](https://www.g2.com/discussions/does-anyone-have-a-standard-way-to-get-around-the-channel-list-permanent-association) — 1 comment, 1 upvote > **Top comment:** "Thank you for your question. There are multiple ways you can use the channel lists that may vary depending on your intended use. Please reach out to..." - Title: [What is XenCall used for?](https://www.g2.com/discussions/what-is-xencall-used-for) — 1 comment > **Top comment:** "cold calling.. its a auto dialer that agent and realtor needs to dial leads without calling them manually" - Title: [Why does Round numbers of Leads under Campaigns is different compared to the numbers appearing when you're customizing your Playlist and clicking on the Times Called.](https://www.g2.com/discussions/why-does-round-numbers-of-leads-under-campaigns-is-different-compared-to-the-numbers-appearing-when-you-re-customizing-your-playlist-and-clicking-on-the-times-called) — 1 comment, 1 upvote > **Top comment:** "Hi Josie! Thanks for your question! The answer is that the Round is the dialing round for the lead file. It will take the lead from the file that has..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-readymode)