Compare Fin by Intercom and Workvivo 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Enterprise (57.7% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
$ per user, per month (billed annually)
Fin by Intercom
Star Rating
(3,817)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansWorkvivo
Star Rating
(2,624)4.8 out of 5
Market Segments
Enterprise (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
$ per user, per month (billed annually)
Learn more about WorkvivoFin by Intercom vs Workvivo
When assessing the two solutions, reviewers found Workvivo easier to use, set up, and administer. Reviewers also preferred doing business with Workvivo overall.
- Reviewers felt that Workvivo meets the needs of their business better than Fin by Intercom.
- When comparing quality of ongoing product support, reviewers felt that Workvivo is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Workvivo over Fin by Intercom.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Workvivo
Workvivo Subscription
$
per user, per month (billed annually)
Contact us to request a quote
- Activity Feed
- Goals and Values
- Recognition
Free Trial
Fin by Intercom
Free Trial is available
Workvivo
No trial information availableRatings
Meets Requirements
8.7
2,877
9.4
2,300
Ease of Use
8.9
2,907
9.5
2,324
Ease of Setup
8.4
1,510
9.5
1,211
Ease of Admin
8.6
1,340
9.5
280
Quality of Support
8.6
2,773
9.5
2,167
Has the product been a good partner in doing business?
8.8
1,336
9.7
277
Product Direction (% positive)
8.8
2,728
9.8
2,297
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
Not enough data
8.8
1122
|
Verified
Not enough data
8.7
1100
|
Verified
Not enough data
8.6
1151
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1138
|
Verified
Not enough data
8.8
1063
|
Verified
Not enough data
8.6
964
|
Verified
Not enough data
Generative AI
8.3
249
Not enough data
8.2
249
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
894
|
Verified
Not enough data
8.8
1093
|
Verified
Not enough data
9.4
1269
|
Verified
Not enough data
8.3
812
Not enough data
7.6
523
Not enough data
Platform
8.1
722
|
Verified
Not enough data
8.2
1270
|
Verified
Not enough data
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1018
|
Verified
Not enough data
8.2
1019
|
Verified
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
85
Not enough data
Information Distribution
Not enough data
9.4
1706
Not enough data
9.3
1520
Not enough data
9.3
1690
Not enough data
9.3
1655
Not enough data
9.3
1619
Employee Engagement
Not enough data
9.4
1679
Not enough data
9.2
1625
Not enough data
9.4
1682
Not enough data
9.2
1588
Not enough data
9.3
1594
Not enough data
9.2
772
Not enough data
9.1
770
Not enough data
8.9
773
User Experience & Accessibility - Employee Communications
Not enough data
9.0
755
Not enough data
9.2
760
Not enough data
9.1
759
Not enough data
9.1
759
Content Distribution - Employee Communications
Not enough data
9.2
768
Not enough data
9.1
753
Not enough data
9.1
754
Additional Features - Employee Communications
Not enough data
9.0
755
Not enough data
9.0
756
Not enough data
9.0
753
Agentic AI - Employee Communications
Not enough data
8.7
267
Not enough data
8.9
268
Platform Basics
Not enough data
9.4
950
Not enough data
9.4
975
Not enough data
9.5
967
Platform Content
Not enough data
9.4
939
Not enough data
9.3
952
Not enough data
9.4
957
Platform Additional Functionality
Not enough data
9.3
925
Not enough data
9.4
939
Not enough data
Feature Not Available
Not enough data
9.6
960
Not enough data
9.4
933
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
597
Not enough data
8.8
587
Not enough data
9.0
589
Not enough data
8.8
558
Not enough data
8.6
478
Not enough data
Platform
9.5
616
Not enough data
8.9
584
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
142
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
519
Not enough data
8.8
813
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
155
Not enough data
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Not enough data
Generative AI
8.3
297
Not enough data
8.3
295
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1443
|
Verified
Not enough data
8.9
1451
|
Verified
Not enough data
8.7
1192
|
Verified
Not enough data
9.1
1358
|
Verified
Not enough data
8.2
595
Not enough data
Internal Use
8.2
1270
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1251
|
Verified
Not enough data
8.9
1321
|
Verified
Not enough data
8.6
1289
|
Verified
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
9.0
657
Not enough data
8.9
653
Not enough data
Feature Not Available
Not enough data
8.2
491
Not enough data
8.4
536
Not enough data
Self-Service Platform
8.7
532
Not enough data
8.8
540
Not enough data
8.4
482
Not enough data
8.6
524
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Community Features - Enterprise Social Networking (ESN)
Not enough data
9.3
184
Not enough data
9.4
188
Not enough data
9.4
187
Not enough data
9.4
186
Admin & Reporting Features - Enterprise Social Networking (ESN)
Not enough data
9.2
184
Not enough data
9.4
181
Not enough data
9.4
186
Not enough data
9.2
184
Not enough data
9.4
185
Agentic AI - Enterprise Social Networking (ESN)
Not enough data
8.5
35
Not enough data
Feature Not Available
Not enough data
8.7
35
Not enough data
8.6
35
Administrative Tasks - Frontline Worker Communication Platforms
Not enough data
9.2
113
Not enough data
9.3
112
Not enough data
9.4
112
Not enough data
9.6
112
Not enough data
9.5
110
Not enough data
9.4
114
Communication Features - Frontline Worker Communication Platforms
Not enough data
9.2
112
Not enough data
9.2
113
Not enough data
9.5
114
Not enough data
9.3
111
Operations - Frontline Worker Communication Platforms
Not enough data
9.2
111
Not enough data
9.3
112
Not enough data
Feature Not Available
Not enough data
9.1
112
Agentic AI - Frontline Worker Communication Platforms
Not enough data
8.5
17
Not enough data
9.1
16
Not enough data
8.5
17
Not enough data
8.8
17
Not enough data
8.4
17
Core Features - Employee Experience Software
Not enough data
9.2
502
Not enough data
9.4
512
People Analytics - Employee Experience Software
Not enough data
9.2
510
Not enough data
9.2
504
Advanced Features - Employee Experience Software
Not enough data
9.3
504
Not enough data
9.2
504
Not enough data
9.2
501
Employee Improvement - Employee Experience Software
Not enough data
9.3
500
Not enough data
9.3
502
Not enough data
9.3
505
Agentic AI - Employee Intranet
Not enough data
8.5
49
Not enough data
8.8
50
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
9.3
1448
Not enough data
9.3
1466
Not enough data
9.3
1428
Platform Content
Not enough data
9.4
1469
Not enough data
9.3
1456
Not enough data
9.4
1448
Not enough data
9.2
1405
Platform Additional Functionality
Not enough data
9.4
1450
Not enough data
9.4
1448
Not enough data
9.5
1492
Not enough data
9.4
1477
Platform
Not enough data
9.3
1387
Not enough data
9.2
1331
Not enough data
9.3
1332
Not enough data
9.4
1371
Not enough data
9.5
1382
Not enough data
9.4
1371
Not enough data
9.2
1351
Not enough data
9.3
1376
Customer Query Resolution - AI Customer Support Agents
7.8
190
Not enough data
7.9
195
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.9
170
Not enough data
8.5
186
Not enough data
Automation
8.3
190
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
160
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Workvivo share no categories
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and Conversational Interface Agents
Workvivo is categorized as Frontline Worker Communication Platforms, Employee Engagement, Employee Experience, Employee Communications, Employee Intranet, Enterprise Social Networking (ESN), and Employee Recognition
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Workvivo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Consumer Services
20.2%
Information Technology and Services
12.8%
Computer Software
7.8%
Retail
5.3%
Accounting
3.8%
Other
50.2%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
I'm trying to use Workvivo for internal communications, but I'm not sure how to engage my team effectively. Any suggestions?
4 Comments
SD
You can add tag the team member for any important updates. The team will be able to see the update and acknowledge the same by commenting on the post. For...Read more
How do i search more users within my company from diffrent countires?
3 Comments
SS
every user will have a team and every team will have a cluster of group names you can tag them in any post by selecting the audience group.Read more
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