Compare Fin by Intercom and monday Work Management 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Small-Business (61.7% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
$12.00 3 Seats Per Month
Fin by Intercom
Star Rating
(3,818)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansmonday Work Management
Star Rating
(15,099)4.7 out of 5
Market Segments
Small-Business (61.7% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 3 Seats Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it refreshing compared to typical AI chatbots that often deliver vague answers.
- Users say monday Work Management stands out for its intuitive design and ease of use, with many praising the fantastic templates that simplify onboarding and help solve operational challenges effectively.
- Reviewers mention that while Fin by Intercom is effective in handling customer support tasks, it sometimes struggles with more complex queries, leading to referrals to human agents. This can be a drawback for users seeking a fully autonomous solution.
- According to verified reviews, monday Work Management shines in its flexibility, allowing teams to create scalable operational systems rather than just basic task lists. Features like connected boards and mirroring are highlighted as significant advantages.
- G2 reviewers highlight that Fin by Intercom's entry-level pricing is notably lower, making it an attractive option for small businesses looking for cost-effective AI support solutions, despite its limitations in handling complex tasks.
- Users express that monday Work Management's automation features are particularly impressive, enhancing daily workflows and making it easier to manage tasks efficiently, which is a key factor for teams looking to optimize their productivity.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
monday Work Management
Standard
$12.00
3 Seats Per Month
Collaborate and optimize your team processes
- Timeline & Gantt views
- Calendar view
- Guest access
Free Trial
Fin by Intercom
Free Trial is available
monday Work Management
Free Trial is available
Ratings
Meets Requirements
8.7
2,877
9.0
12,422
Ease of Use
8.9
2,908
9.1
12,692
Ease of Setup
8.4
1,510
8.8
7,282
Ease of Admin
8.6
1,340
9.1
5,481
Quality of Support
8.6
2,773
8.9
9,875
Has the product been a good partner in doing business?
8.8
1,336
9.1
5,295
Product Direction (% positive)
8.8
2,729
9.5
12,059
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
Not enough data
8.8
1122
|
Verified
Not enough data
8.7
1100
|
Verified
Not enough data
8.6
1151
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1138
|
Verified
Not enough data
8.8
1063
|
Verified
Not enough data
8.6
964
|
Verified
Not enough data
Generative AI
8.3
249
Not enough data
8.2
249
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
894
|
Verified
Not enough data
8.8
1093
|
Verified
Not enough data
9.4
1269
|
Verified
Not enough data
8.3
812
Not enough data
7.6
523
Not enough data
Platform
8.1
722
|
Verified
Not enough data
8.2
1270
|
Verified
Not enough data
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1018
|
Verified
Not enough data
8.2
1019
|
Verified
Not enough data
Tasks
Not enough data
9.3
7346
|
Verified
Not enough data
9.3
7345
|
Verified
Not enough data
9.2
7360
|
Verified
Not enough data
9.1
7126
|
Verified
Not enough data
8.4
6481
Not enough data
8.3
6286
Not enough data
8.9
7092
|
Verified
Not enough data
8.6
6575
Projects
Not enough data
9.1
6532
|
Verified
Not enough data
8.8
5968
|
Verified
Not enough data
8.2
5562
|
Verified
Not enough data
8.4
6157
|
Verified
Not enough data
8.7
6411
|
Verified
Not enough data
8.0
5477
|
Verified
Not enough data
8.4
5665
Not enough data
8.5
6033
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
5432
|
Verified
Not enough data
8.2
5132
|
Verified
Resource Management
Not enough data
8.2
5639
|
Verified
Not enough data
8.4
5788
|
Verified
Not enough data
8.7
6135
|
Verified
Project Monitoring
Not enough data
8.2
5103
|
Verified
Not enough data
8.3
5381
|
Verified
Not enough data
8.8
6302
|
Verified
Generative AI
Not enough data
7.2
2767
Not enough data
7.2
2747
Agentic AI - Project Management
Not enough data
6.7
606
Not enough data
6.9
604
Not enough data
6.8
612
Not enough data
6.7
601
Not enough data
6.7
599
Not enough data
6.7
598
Not enough data
6.7
601
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Portfolio Management
Not enough data
8.5
818
Not enough data
8.8
823
Not enough data
8.3
797
Not enough data
8.0
790
Project Management
Not enough data
8.4
797
Not enough data
8.8
793
Not enough data
8.2
775
Resource Management
Not enough data
8.2
805
Not enough data
8.2
781
Not enough data
8.3
792
Data & Analytics
Not enough data
8.2
831
Not enough data
8.5
779
Not enough data
8.3
767
Not enough data
7.6
743
Strategy - Project and Portfolio Management
Not enough data
7.4
711
Not enough data
8.3
703
Not enough data
8.4
728
Not enough data
8.4
744
Not enough data
8.4
699
Not enough data
8.3
742
Not enough data
7.8
684
Not enough data
8.3
686
Not enough data
8.2
721
Not enough data
8.6
723
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Setup
Not enough data
8.9
4490
Not enough data
8.9
4621
Not enough data
8.4
4264
Not enough data
8.9
4803
Management
Not enough data
8.8
4469
Not enough data
8.4
3823
Not enough data
8.2
3956
Generative AI
Not enough data
7.3
1884
Agentic AI - Workflow Management
Not enough data
6.6
325
Not enough data
6.7
326
Not enough data
6.7
321
Not enough data
6.6
320
Not enough data
6.7
322
Not enough data
6.6
323
Not enough data
6.7
325
Channels
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
85
Not enough data
Tasks
Not enough data
9.3
1272
Not enough data
9.0
1229
Not enough data
9.1
1249
Agentic AI - Kanban Project Management
Not enough data
7.1
51
Not enough data
7.2
52
Not enough data
7.3
50
Not enough data
6.7
50
Not enough data
6.8
50
Not enough data
6.7
50
Not enough data
6.7
50
Kanban Boards
Not enough data
8.8
1229
Not enough data
9.0
1260
Not enough data
9.0
1230
Planning
Not enough data
9.0
1269
Not enough data
8.6
1221
Not enough data
8.7
1202
Platform Basics
Not enough data
8.8
755
Not enough data
9.2
824
Not enough data
8.8
756
Not enough data
8.2
581
Not enough data
9.1
787
Not enough data
9.0
791
Content Planning
Not enough data
9.1
819
Not enough data
9.4
843
Not enough data
9.1
763
Marketing Campaign Performance
Not enough data
8.2
503
Not enough data
8.6
591
Agentic AI - Marketing Calendar
Not enough data
6.4
84
Not enough data
6.6
84
Not enough data
6.6
84
Not enough data
6.6
85
Other Features
Not enough data
8.4
641
Not enough data
8.3
533
Task Creation
Not enough data
9.3
6650
Not enough data
9.2
6710
Not enough data
9.0
6530
Not enough data
8.5
5760
Task Management
Not enough data
9.1
6461
Not enough data
9.2
6600
Not enough data
8.5
5812
Not enough data
8.7
5868
Generative AI
Not enough data
7.2
2677
Not enough data
7.2
2678
Automation
Not enough data
9.0
5162
Not enough data
8.9
5303
Not enough data
8.5
4611
Administration
Not enough data
8.6
4907
Not enough data
8.7
4635
Not enough data
9.3
4955
Project management
Not enough data
9.3
5295
Not enough data
8.6
4731
Not enough data
9.1
5051
Not enough data
8.9
4901
Not enough data
8.9
4834
Not enough data
Feature Not Available
Not enough data
8.9
5154
Workload
Not enough data
8.6
4588
Not enough data
9.0
5059
Not enough data
8.8
4657
Not enough data
8.6
4507
Communication & Collaboration
Not enough data
8.6
4639
Not enough data
8.6
4705
Not enough data
9.2
5106
Cost Management
Not enough data
8.2
3961
Not enough data
8.3
4057
Not enough data
8.0
3798
Integration
Not enough data
8.2
3852
Not enough data
8.0
3983
Not enough data
8.0
3782
Generative AI
Not enough data
7.3
2111
Not enough data
7.4
2121
Agentic AI - Work Management
Not enough data
6.6
460
Not enough data
6.8
460
Not enough data
6.7
461
Not enough data
6.6
462
Communication
Not enough data
Feature Not Available
Not enough data
8.6
4283
Not enough data
8.1
3755
Not enough data
Feature Not Available
Not enough data
8.2
3790
Content & Documents
Not enough data
8.8
4431
Not enough data
9.0
4570
Not enough data
8.6
4438
Not enough data
8.1
3747
Controls
Not enough data
8.6
4187
Not enough data
8.1
3630
Not enough data
8.8
4244
Not enough data
8.4
4151
Not enough data
8.1
3738
Project Management
Not enough data
9.4
4697
Not enough data
9.2
4613
Not enough data
9.2
4519
Not enough data
8.5
4151
Remote Collaboration
Not enough data
8.9
4226
Not enough data
9.0
4425
Not enough data
8.9
4339
Not enough data
7.6
3403
Generative AI
Not enough data
7.1
1891
Not enough data
7.2
1872
Agentic AI - Project Collaboration
Not enough data
6.6
336
Not enough data
6.6
331
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
597
Not enough data
8.8
587
Not enough data
9.0
589
Not enough data
8.8
558
Not enough data
8.6
478
Not enough data
Platform
9.5
616
Not enough data
8.9
584
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
142
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
519
Not enough data
8.8
813
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
155
Not enough data
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Not enough data
Generative AI
8.3
297
Not enough data
8.3
295
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1443
|
Verified
Not enough data
8.9
1451
|
Verified
Not enough data
8.7
1192
|
Verified
Not enough data
9.1
1358
|
Verified
Not enough data
8.2
595
Not enough data
Internal Use
8.2
1270
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1251
|
Verified
Not enough data
8.9
1321
|
Verified
Not enough data
8.6
1289
|
Verified
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
9.0
657
Not enough data
8.9
653
Not enough data
Feature Not Available
Not enough data
8.2
491
Not enough data
8.4
536
Not enough data
Self-Service Platform
8.7
532
Not enough data
8.8
540
Not enough data
8.4
482
Not enough data
8.6
524
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Resource Management
Not enough data
6.9
56
Not enough data
7.0
56
Not enough data
7.3
55
Action Item Detection - AI Note-taking Software
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Transcription - AI Note-taking Software
Not enough data
Not enough data
Collaboration & Sharing - AI Note-taking Software
Not enough data
Not enough data
Language & Accent Support - AI Note-taking Software
Not enough data
Not enough data
Multi-Platform Integration - AI Note-taking Software
Not enough data
Not enough data
Privacy & Security Controls - AI Note-taking Software
Not enough data
Not enough data
Searchable Note Archives - AI Note-taking Software
Not enough data
Not enough data
Speaker Identification - AI Note-taking Software
Not enough data
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Time Tracking
Not enough data
8.5
2548
Not enough data
9.1
2935
Not enough data
8.2
2276
Client Invoicing
Not enough data
7.4
2016
Not enough data
7.0
1900
Not enough data
7.8
2016
Mobile Time Tracking
Not enough data
8.6
2518
Administration
Not enough data
8.4
2403
Not enough data
9.1
2728
Not enough data
9.0
2793
Not enough data
8.3
2316
Not enough data
9.0
2670
Platform
Not enough data
8.7
2512
Not enough data
8.2
2251
Not enough data
8.2
2193
Not enough data
9.0
2669
Not enough data
8.3
2386
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
7.8
190
Not enough data
7.9
195
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.9
171
Not enough data
8.5
187
Not enough data
Automation
8.3
191
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
161
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and monday Work Management are categorized as AI Customer Support Agents and AI Agents For Business Operations
Unique Categories
Fin by Intercom is categorized as Customer Service Automation, Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and Conversational Interface Agents
monday Work Management is categorized as Work Management, Marketing Calendar, Kanban Project Management, Workflow Management, Project and Portfolio Management, Task Management, Time Tracking, Project Management, Marketing Resource Management, AI Note-Taking Software, AI SDRs, and Project Collaboration
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
monday Work Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Marketing and Advertising
13.9%
Information Technology and Services
6.0%
Computer Software
5.0%
Construction
3.8%
Non-Profit Organization Management
3.5%
Other
67.8%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Is it possible for you to have your own CRM on Monday?
5 Comments
JK
Monday is a task and project management tool which is very agile and technically you can make a CRM out of it. At our company we didn't as we have...Read more
More than one owner of a task - can they share the one task item?
2 Comments
LR
Hi Jon - yes you can assign a task to more than one person. How I have done it in the past was to create additional "People" columns. Read more
How best to use Monday to manage social media campaigns and publications across multiple clients (for planning purposes in particular)?
2 Comments
KM
I want to increase the size of my Google Drive storage but it's free, because the 15 GB video and photo files currently have a large resolution, so in my...Read more
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