2026 Best Software Awards are here!See the list
Compare FarEye and Tidio 
Featured Products
At a Glance
Market Segments
Enterprise (62.2% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
No pricing available
Free Per Month
FarEye
Star Rating
(251)4.8 out of 5
Market Segments
Enterprise (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about FarEyeTidio
Star Rating
(1,878)4.6 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansFarEye vs Tidio
When assessing the two solutions, reviewers found FarEye easier to use and set up. However, Tidio is easier to administer. Reviewers also preferred doing business with Tidio overall.
- Reviewers felt that FarEye meets the needs of their business better than Tidio.
- When comparing quality of ongoing product support, reviewers felt that FarEye is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of FarEye over Tidio.
Pricing
Entry-Level Pricing
FarEye
No pricing availableTidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
FarEye
No trial information availableTidio
Free Trial is available
Ratings
Meets Requirements
9.5
215
9.1
1,311
Ease of Use
9.5
217
9.3
1,329
Ease of Setup
9.5
129
9.2
1,069
Ease of Admin
8.2
32
9.2
954
Quality of Support
9.5
215
9.2
1,143
Has the product been a good partner in doing business?
8.7
31
9.2
904
Product Direction (% positive)
9.5
213
9.2
1,178
Features by Category
Ticket and Case Management
Not enough data
8.6
84
Not enough data
8.4
82
Not enough data
8.5
88
Not enough data
8.7
90
Not enough data
8.0
72
Not enough data
8.6
81
Not enough data
8.3
76
Not enough data
8.4
76
Generative AI
Not enough data
7.3
45
Not enough data
6.9
43
Agentic AI - Help Desk
Not enough data
7.0
14
Not enough data
7.1
14
Not enough data
7.0
14
Communication Channels
Not enough data
8.7
81
Not enough data
8.7
79
Not enough data
9.3
88
Not enough data
8.1
74
Not enough data
7.3
69
Platform
Not enough data
8.9
104
Not enough data
8.9
718
|
Verified
Not enough data
9.0
108
Not enough data
8.7
109
Not enough data
8.1
94
Not enough data
8.8
106
Core Conversational Capabilities - AI Chatbots
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
8.7
5
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
7.9
102
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
102
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
100
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
86
Not enough data
8.3
88
Not enough data
9.2
86
Not enough data
8.8
85
Channels
Not enough data
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Routing
9.3
37
Not enough data
9.5
36
Not enough data
9.4
36
Not enough data
Scheduling
9.2
36
Not enough data
9.2
35
Not enough data
9.3
36
Not enough data
9.3
36
Not enough data
Optimization
9.3
36
Not enough data
9.2
36
Not enough data
9.3
37
Not enough data
Analytics
9.4
36
Not enough data
9.3
36
Not enough data
9.4
36
Not enough data
Management - Multicarrier Parcel Management Solutions
9.5
7
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
9.3
7
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.1
56
Not enough data
8.1
55
Not enough data
Feature Not Available
Design
Not enough data
8.4
54
Not enough data
7.6
55
Not enough data
8.0
55
Not enough data
8.2
54
Not enough data
8.3
54
Generative AI
Not enough data
7.7
36
Not enough data
7.7
35
Supply Chain Operations
9.7
121
Not enough data
9.8
127
Not enough data
Feature Not Available
Not enough data
Customer Management
9.7
124
Not enough data
9.7
126
Not enough data
9.6
122
Not enough data
Analytics
9.6
125
Not enough data
9.6
127
Not enough data
9.6
128
Not enough data
Transportation Management Systems (TMS)Hide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Fleet Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Transportation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Labels
9.4
36
Not enough data
9.5
36
Not enough data
9.4
36
Not enough data
Order management
9.9
36
Not enough data
9.7
36
Not enough data
9.8
37
Not enough data
9.8
36
Not enough data
Carrier and rate management
9.4
36
Not enough data
9.7
36
Not enough data
9.6
36
Not enough data
Inventory management
9.7
36
Not enough data
9.5
36
Not enough data
9.6
36
Not enough data
Reports
9.6
35
Not enough data
9.6
36
Not enough data
9.5
36
Not enough data
Visibility
9.9
100
Not enough data
9.9
100
Not enough data
9.9
96
Not enough data
10.0
102
Not enough data
9.9
99
Not enough data
9.9
97
Not enough data
9.9
97
Not enough data
Delivery
9.9
102
Not enough data
9.9
98
Not enough data
9.9
98
Not enough data
9.9
98
Not enough data
Workflow Automation
9.9
95
Not enough data
9.9
96
Not enough data
9.9
94
Not enough data
9.9
96
Not enough data
Network Management
9.9
95
Not enough data
9.9
97
Not enough data
Performance
Feature Not Available
Not enough data
9.9
97
Not enough data
9.9
99
Not enough data
Platform
9.9
98
Not enough data
9.9
98
Not enough data
9.9
98
Not enough data
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Dispatching
9.3
132
Not enough data
9.1
123
Not enough data
9.3
131
Not enough data
Customer portal
9.3
133
Not enough data
9.5
130
Not enough data
9.1
128
Not enough data
9.3
125
Not enough data
9.2
129
Not enough data
Driver tools
9.3
122
Not enough data
9.6
129
Not enough data
9.2
125
Not enough data
9.3
119
Not enough data
Reports
9.4
130
Not enough data
9.3
117
Not enough data
9.4
119
Not enough data
Responses
Not enough data
8.7
497
Not enough data
8.8
487
Not enough data
8.8
488
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
508
Not enough data
8.8
457
Not enough data
8.7
456
Not enough data
8.6
456
Not enough data
8.3
352
Not enough data
8.7
405
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Conversational Platform
Not enough data
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
116
Generative AI
Not enough data
8.1
70
Not enough data
8.1
69
Integrations
9.2
20
Not enough data
9.3
19
Not enough data
9.3
19
Not enough data
9.3
20
Not enough data
Tracking
9.5
20
Not enough data
9.4
20
Not enough data
Transactions
9.2
19
Not enough data
9.3
19
Not enough data
8.9
19
Not enough data
8.6
19
Not enough data
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
Not enough data
7.8
83
Not enough data
7.4
79
Not enough data
7.2
80
Communication
Not enough data
9.3
753
|
Verified
Not enough data
9.1
757
|
Verified
Not enough data
8.6
543
Not enough data
9.1
653
|
Verified
Not enough data
8.5
485
|
Verified
Internal Use
Not enough data
8.9
718
|
Verified
Not enough data
9.0
619
|
Verified
Not enough data
8.8
613
|
Verified
Not enough data
8.6
587
|
Verified
Not enough data
8.8
570
|
Verified
Not enough data
8.7
597
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
Not enough data
8.7
92
Not enough data
8.8
82
Not enough data
8.6
27
Not enough data
8.8
88
Not enough data
8.9
89
Self-Service Platform
Not enough data
8.7
91
Not enough data
9.0
95
Not enough data
8.8
89
Not enough data
8.8
91
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
48
Not enough data
8.6(won by default)
50
Not enough data
8.4(won by default)
45
Channels
Not enough data
8.9(won by default)
51
Not enough data
8.9(won by default)
52
Not enough data
9.4(won by default)
53
Not enough data
8.2(won by default)
45
Not enough data
8.7(won by default)
45
Insight
Not enough data
8.6(won by default)
44
Not enough data
8.4(won by default)
48
Not enough data
9.1(won by default)
53
Not enough data
9.3(won by default)
43
Generative AI
Not enough data
5.2
7
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.6
45
Not enough data
8.1
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.5
42
Not enough data
8.7
43
Not enough data
8.6
44
Automation
Not enough data
8.6
47
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FarEye and Tidio share no categories
Unique Categories
FarEye is categorized as Last Mile Delivery, Returns Management, 3PL, Supply Chain Visibility, Multicarrier Parcel Management Solutions, Route Planning, Shipping, and Transportation Management Systems (TMS)
Tidio is categorized as Conversational Support, AI Agents For Business Operations, AI Customer Support Agents, AI Chatbots, Chatbots, Live Chat, Help Desk, Conversational Marketing, E-Commerce Tools, Customer Service Automation, Digital Customer Service Platforms, Customer Self-Service, Social Customer Service, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
FarEye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Transportation/Trucking/Railroad
37.8%
Logistics and Supply Chain
25.7%
Retail
8.7%
Telecommunications
2.9%
Consumer Goods
2.9%
Other
22.0%
Retail
8.3%
Marketing and Advertising
7.2%
Computer Software
5.6%
Information Technology and Services
5.2%
Health, Wellness and Fitness
4.0%
Other
69.7%
Alternatives
Discussions
FarEye has no discussions with answers
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
