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Compare Drift and HubSpot Sales Hub 
Featured Products
At a Glance
Market Segments
Mid-Market (51.7% of reviews)
Small-Business (60.9% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
$0.00
Drift
Star Rating
(1,255)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansHubSpot Sales Hub
Star Rating
(13,419)4.4 out of 5
Market Segments
Small-Business (60.9% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HubSpot Sales Hub excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Drift. Users appreciate its automation capabilities, with one reviewer noting, "I really like HubSpot Sales Hub's ability to automate everything, from emails to tasks, which helps me stay on top of communication and saves time."
- Users say that HubSpot Sales Hub's implementation process is notably quick and intuitive, making it easier for teams to get started. Recent feedback highlights how users can automate workflows effectively, allowing them to manage their sales activities seamlessly.
- Reviewers mention that while Drift offers a robust platform for engaging potential customers through chat, it falls short in overall user satisfaction compared to HubSpot Sales Hub. Users appreciate Drift's ability to initiate real-time conversations, but some feel it lacks the comprehensive automation features that HubSpot provides.
- According to verified reviews, HubSpot Sales Hub is particularly favored by small businesses, with 60.8% of reviews coming from this segment. Users find it well-suited for their needs, as one reviewer stated, "It allows me to figure out the value of leads in my pipeline and know which reps are performing well."
- Users highlight that Drift's ease of setup is a strong point, allowing teams to launch chatbots quickly. One user mentioned, "We were able to launch a chatbot on our site using a template in less than a few hours," showcasing its user-friendly approach, although it still doesn't match the overall satisfaction of HubSpot Sales Hub.
- Reviewers note that while both platforms offer quality support, HubSpot Sales Hub's extensive user base and higher number of reviews suggest a more reliable support experience. Users have expressed satisfaction with HubSpot's customer service, which is crucial for businesses looking for dependable assistance.
Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
HubSpot Sales Hub
Free HubSpot CRM
$0.00
A foundational CRM that helps businesses organize their interactions, and create great experiences for their customers.
- Contact management
- Contact website activity
- Companies
Free Trial
Drift
Free Trial is available
HubSpot Sales Hub
Free Trial is available
Ratings
Meets Requirements
8.7
1,018
8.6
9,790
Ease of Use
8.7
1,031
8.7
10,676
Ease of Setup
8.4
508
8.4
4,650
Ease of Admin
8.5
473
8.6
3,128
Quality of Support
8.8
939
8.6
8,815
Has the product been a good partner in doing business?
8.9
472
8.7
3,081
Product Direction (% positive)
8.9
996
8.7
9,370
Features by Category
Sales Force Automation
Not enough data
8.7
6057
|
Verified
Not enough data
Feature Not Available
Not enough data
8.5
5915
|
Verified
Not enough data
8.5
6100
|
Verified
Not enough data
7.8
4197
|
Verified
Not enough data
8.5
5061
|
Verified
Not enough data
7.8
3254
|
Verified
Not enough data
7.8
3159
|
Verified
Not enough data
8.2
2453
Marketing Automation
Not enough data
8.7
5385
|
Verified
Not enough data
8.5
5050
|
Verified
Not enough data
8.7
5200
|
Verified
Not enough data
8.1
4438
|
Verified
Customer Support
Not enough data
8.3
3632
|
Verified
Not enough data
8.1
2461
Not enough data
8.4
3294
|
Verified
Not enough data
8.0
3276
|
Verified
Not enough data
8.3
3509
|
Verified
Reporting & Analytics
Not enough data
8.2
5768
|
Verified
Not enough data
8.4
6111
|
Verified
Not enough data
8.0
4284
|
Verified
Mobile & Social
Not enough data
8.0
3803
|
Verified
Not enough data
8.1
2456
|
Verified
Not enough data
7.7
4124
|
Verified
Platform
Not enough data
8.1
2906
|
Verified
Not enough data
8.3
2527
|
Verified
Not enough data
8.5
2978
|
Verified
Not enough data
8.1
2280
|
Verified
Not enough data
7.5
1974
Not enough data
8.0
2573
|
Verified
Not enough data
8.6
2978
|
Verified
Not enough data
8.0
1663
Integration
Not enough data
8.4
2264
|
Verified
Not enough data
8.2
2368
|
Verified
Not enough data
8.1
2227
|
Verified
Generative AI
Not enough data
7.4
677
Agentic AI - CRM
Not enough data
7.1
214
Not enough data
7.2
212
Not enough data
7.3
210
Not enough data
7.1
213
Not enough data
7.0
212
Not enough data
7.1
212
Not enough data
7.2
212
Messenger
8.5
204
|
Verified
Not enough data
8.2
202
|
Verified
Not enough data
9.1
274
|
Verified
Not enough data
8.6
251
|
Verified
Not enough data
Channels
7.9
117
|
Verified
Not enough data
8.9
251
|
Verified
Not enough data
7.7
92
|
Verified
Not enough data
7.6
82
|
Verified
Not enough data
7.8
91
|
Verified
Not enough data
Customers
8.6
225
|
Verified
Not enough data
8.4
203
|
Verified
Not enough data
8.1
242
|
Verified
Not enough data
8.7
242
|
Verified
Not enough data
8.5
246
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.9
316
|
Verified
8.4
528
8.2
310
|
Verified
8.6
625
8.2
289
|
Verified
8.8
652
8.7
306
|
Verified
8.9
659
Organization
8.0
266
|
Verified
9.0
681
8.0
270
|
Verified
8.8
667
8.3
278
|
Verified
8.7
605
Performance Analysis
7.8
242
|
Verified
8.3
559
8.0
262
|
Verified
8.8
668
Sales Analysis
7.5
216
|
Verified
8.5
563
7.7
222
|
Verified
8.7
620
Generative AI
7.5
88
8.2
158
7.6
86
8.3
158
Agentic AI - AI Sales Assistant
Not enough data
7.9
22
Not enough data
8.1
21
Not enough data
8.1
22
Not enough data
8.1
22
Not enough data
8.2
22
Not enough data
8.2
22
Not enough data
8.4
22
Integrated Workflows
Not enough data
8.8
1633
Not enough data
9.0
1680
Not enough data
8.3
1441
Not enough data
8.2
1340
Not enough data
8.8
1526
Not enough data
8.7
1386
Not enough data
8.6
1307
Repeatability and Reportability
Not enough data
8.6
1481
Not enough data
8.7
1550
Not enough data
8.6
1521
Not enough data
8.1
1397
Not enough data
Feature Not Available
AI and Automation
Not enough data
8.2
1247
Not enough data
8.1
1215
Not enough data
8.2
1206
Not enough data
7.8
1086
Not enough data
7.7
1033
Generative AI
Not enough data
7.4
497
Agentic AI - Sales Engagement
Not enough data
7.0
181
Not enough data
7.2
182
Not enough data
7.2
183
Not enough data
7.3
182
Not enough data
7.2
183
Not enough data
7.2
183
Not enough data
7.2
184
Call Analytics
Not enough data
8.2
302
Not enough data
8.0
270
Not enough data
8.0
279
Not enough data
Feature Not Available
Agent Performance Management
Not enough data
Feature Not Available
Not enough data
7.5
244
Not enough data
7.7
254
Generative AI
Not enough data
7.7
113
Agentic AI - Conversation Intelligence
Not enough data
7.5
26
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.4
26
Not enough data
7.8
25
Not enough data
7.4
25
Not enough data
7.5
25
Responses
Not enough data
8.3
10
Not enough data
8.5
10
Not enough data
7.7
10
Automation - AI Agents
Not enough data
8.9
9
Not enough data
9.1
9
Not enough data
8.7
9
Not enough data
8.5
9
Not enough data
8.8
8
Platform
Not enough data
8.2
10
Not enough data
8.3
10
Not enough data
8.9
9
Autonomy - AI Agents
Not enough data
7.8
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
7.6
9
Generative AI
Not enough data
9.1
9
Not enough data
9.1
9
Responses
8.2
281
Not enough data
8.3
269
Not enough data
8.5
304
Not enough data
8.1
274
Not enough data
8.0
229
Not enough data
Platform
8.9
310
Not enough data
8.4
292
Not enough data
8.4
276
Not enough data
8.1
282
Not enough data
7.9
241
Not enough data
8.4
262
Not enough data
8.2
287
Not enough data
Generative AI
7.7
85
Not enough data
7.7
83
Not enough data
Conversational Platform
8.6
168
Not enough data
8.4
118
Not enough data
8.7
129
Not enough data
8.6
93
Not enough data
Support Automation
Feature Not Available
Not enough data
8.4
148
Not enough data
8.8
139
Not enough data
8.5
93
Not enough data
Generative AI
8.0
32
Not enough data
7.8
32
Not enough data
Integrations
7.4
92
8.3
525
7.9
95
9.0
721
7.8
91
8.3
590
7.3
88
8.4
579
8.0
94
7.7
490
Branding & Customizatio
8.2
94
8.6
630
8.3
93
8.7
650
7.9
90
8.4
572
Automatic Rules & Configurations
8.4
95
8.7
624
8.2
90
8.9
633
8.1
93
8.5
590
Agentic AI - Business Scheduling
Not enough data
7.7
48
Not enough data
7.7
48
Customer Support
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
Automation
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
Artificial Intelligence
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Not enough data
Generative AI
7.7
31
Not enough data
7.9
30
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
83
Not enough data
7.7
81
Not enough data
7.3
81
Not enough data
Communication
9.2
542
|
Verified
Not enough data
8.5
538
|
Verified
Not enough data
7.8
323
|
Verified
Not enough data
8.6
414
|
Verified
Not enough data
7.9
189
Not enough data
Internal Use
8.4
461
|
Verified
Not enough data
8.7
471
|
Verified
Not enough data
8.5
472
|
Verified
Not enough data
8.2
409
|
Verified
Not enough data
8.3
372
|
Verified
Not enough data
8.1
402
|
Verified
Not enough data
Generative AI
7.4
20
Not enough data
Self-Service Experience
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Not enough data
Self-Service Platform
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.5
58
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Visitor Identification
Not enough data
6.0
17
Agentic AI - Sales Performance Management
Not enough data
6.7
81
Not enough data
6.8
81
Not enough data
6.6
81
Incentives
Not enough data
7.9
771
Not enough data
8.1
848
|
Verified
Not enough data
7.5
719
|
Verified
Not enough data
8.3
944
Personalization
Not enough data
8.4
969
Not enough data
8.5
1099
|
Verified
Not enough data
8.8
1197
|
Verified
Not enough data
8.5
989
|
Verified
Administrative
Not enough data
8.6
1023
|
Verified
Not enough data
8.4
903
|
Verified
Not enough data
8.3
859
Agentic AI - Email Tracking
Not enough data
6.9
119
Not enough data
6.9
119
Not enough data
7.0
119
Not enough data
6.9
119
Not enough data
6.9
118
Not enough data
6.8
119
Not enough data
7.0
120
Analytics
Not enough data
8.7
2096
Not enough data
8.8
2084
Not enough data
Feature Not Available
Customizations
Not enough data
8.8
2136
Not enough data
8.9
2135
Not enough data
8.8
2230
Not enough data
Feature Not Available
Not enough data
8.9
2208
Generative AI
Not enough data
7.5
487
Agentic AI - Sales Analytics
Not enough data
7.0
105
Not enough data
7.1
103
Not enough data
7.3
101
Not enough data
7.3
103
Not enough data
7.2
102
Data Sourcing
Not enough data
8.3
1354
Not enough data
8.4
1424
Not enough data
8.2
1292
Not enough data
8.6
1543
Not enough data
8.4
1387
Predictive Analytics
Not enough data
8.1
1346
Not enough data
8.2
1304
Not enough data
7.8
1132
Not enough data
7.9
1263
Sales Management
Not enough data
8.8
1553
Not enough data
7.9
1245
Not enough data
8.4
1408
Not enough data
8.9
1619
Agentic AI - Outbound Call Tracking
Not enough data
7.5
65
Not enough data
7.2
63
Calling
Not enough data
8.6
1195
Not enough data
8.1
987
Not enough data
8.6
1155
Not enough data
8.7
1186
Not enough data
7.9
72
Contacts
Not enough data
8.7
1261
Not enough data
8.4
1103
Not enough data
8.6
1163
Insights
Not enough data
9.0
1350
Not enough data
8.7
1191
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
1095
Not enough data
7.6
68
Agentic AI - Sales Enablement
Not enough data
7.1
65
Not enough data
7.1
64
Not enough data
7.0
63
Content Management
Not enough data
8.4
805
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
814
Not enough data
8.4
800
Analytics
Not enough data
8.4
884
Not enough data
8.5
885
Not enough data
8.4
829
Not enough data
8.3
803
Learning Management - Sales Enablement
Not enough data
7.5
40
Not enough data
7.4
39
Not enough data
7.8
41
Revenue Enablement - Sales Enablement
Not enough data
7.4
39
Not enough data
7.2
39
Not enough data
7.5
40
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drift and HubSpot Sales Hub are categorized as Business Scheduling and AI Sales Assistant
Unique Categories
Drift is categorized as Conversational Support, Conversational Marketing, Chatbots, Bot Platforms, Live Chat, Customer Self-Service, and Customer Service Automation
HubSpot Sales Hub is categorized as Conversation Intelligence, Sales Engagement, Sales Enablement, Outbound Call Tracking, Sales Analytics, Visitor Identification, Email Tracking, Sales Performance Management, CRM, AI Agents For Business Operations, and Insurance CRM
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Sales Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.9%
Information Technology and Services
20.5%
Marketing and Advertising
7.1%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Computer Software
15.9%
Information Technology and Services
12.2%
Marketing and Advertising
9.9%
Financial Services
4.3%
Education Management
3.2%
Other
54.6%
Discussions
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
Can I automate multiple scheduled sales email sends based on the suggested optimized send times?
6 Comments
JF
Yes, you can schedule automated emails at suggested optimized times. You can send single emails or sequences.Read more
Will Hubspot connect well with variety of accounting softwares?
5 Comments
CM
There aren’t any native integrations that I’m aware of. There are a few you can set up through Zapier. A word of caution: HubSpot isn’t currently compliant...Read more
Is there any way to email and add a call task on the same day in sequences?
4 Comments
KH
yes you can use sequences for email and then make a workflow for adding task same day .Read more
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