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DialMyCalls
DialMyCalls
(926)
4.7 out of 5
DialMyCalls
By OnTimeTelecom
Optimized for quick response
Genesys Cloud CX
Genesys Cloud CX
(1,492)
4.4 out of 5
Genesys Cloud CX
By Genesys
Get a quote
Optimized for quick response
At a Glance
DialMyCalls
DialMyCalls
Star Rating
(926)4.7 out of 5
Market Segments
Small-Business (58.3% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 5 pricing plans
Genesys Cloud CX
Genesys Cloud CX
Star Rating
(1,492)4.4 out of 5
Market Segments
Mid-Market (46.5% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CX
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that DialMyCalls excels in ease of use, with many users appreciating how quickly they can set up and start using the platform. One user highlighted the system's ability to reach many people at once, making it particularly effective in urgent situations.
  • Users say that Genesys Cloud CX offers a comprehensive solution by integrating multiple communication channels like voice, chat, email, and messaging into a single interface. This integration simplifies workflows for agents, as noted by users who find it helpful in a contact center environment.
  • Reviewers mention that DialMyCalls provides a straightforward setup process, which is especially beneficial for small businesses needing quick deployment. One user noted that they were able to use it effectively during a crisis, showcasing its reliability in urgent scenarios.
  • According to verified reviews, Genesys Cloud CX shines in its analytics capabilities, with customizable dashboards that help users track performance across various channels. This feature is particularly valued by users who need detailed insights into their customer interactions.
  • G2 reviewers highlight that DialMyCalls has a strong focus on customer support, with many users praising the quality of assistance they receive. This is a significant advantage for small businesses that may require more hands-on support during their initial setup and ongoing use.
  • Users say that while Genesys Cloud CX has a robust feature set, it sometimes faces challenges in meeting specific workflow needs, with some reviewers mentioning configuration difficulties. This contrasts with DialMyCalls, which is often described as user-friendly and efficient for straightforward communication tasks.
Pricing
Entry-Level Pricing
DialMyCalls
TRY FOR FREE
Free Trial
Browse all 5 pricing plans
Genesys Cloud CX
No pricing available
Free Trial
DialMyCalls
Free Trial is available
Genesys Cloud CX
Free Trial is available
Ratings
Meets Requirements
9.5
795
8.6
1,039
Ease of Use
9.4
809
8.9
1,072
Ease of Setup
9.2
655
8.4
636
Ease of Admin
9.4
560
8.4
587
Quality of Support
9.5
699
8.2
996
Has the product been a good partner in doing business?
9.5
548
8.5
581
Product Direction (% positive)
9.0
783
8.7
941
Features by Category
Conversational MarketingHide 21 FeaturesShow 21 Features
Not enough data
9.1
30
Messenger
Not enough data
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Channels
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Customers
Not enough data
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Auto DialerHide 14 FeaturesShow 14 Features
Not enough data
8.9
194
Dialing Options
Not enough data
8.9
143
Not enough data
8.9
127
Not enough data
9.2
6
Agent Tools
Not enough data
8.6
123
Not enough data
8.6
136
Not enough data
9.2
160
Automation
Not enough data
8.6
120
Not enough data
9.2
145
Not enough data
8.7
107
Agentic AI - Auto Dialer
Not enough data
9.2
6
Not enough data
8.6
6
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
SMS MarketingHide 20 FeaturesShow 20 Features
8.2
189
Not enough data
Text Messaging
9.2
168
|
Verified
Not enough data
8.2
133
|
Verified
Not enough data
9.1
154
|
Verified
Not enough data
8.3
126
|
Verified
Not enough data
7.8
117
|
Verified
Not enough data
8.3
131
Not enough data
8.7
93
Not enough data
Feature Not Available
Not enough data
SMS Platform
8.4
159
|
Verified
Not enough data
8.8
152
|
Verified
Not enough data
Feature Not Available
Not enough data
7.6
88
Not enough data
7.3
85
Not enough data
7.1
88
|
Verified
Not enough data
Agentic AI - SMS Marketing
8.2
10
Not enough data
8.0
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.0
10
Not enough data
8.5
10
Not enough data
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
Not enough data
8.2
189
Quality Assurance
Not enough data
8.7
157
Not enough data
8.6
148
Not enough data
7.7
159
Engagement
Not enough data
8.5
138
Not enough data
8.2
158
Not enough data
8.2
147
Performance
Not enough data
8.5
153
Not enough data
8.9
151
Generative AI
Not enough data
7.1
33
Not enough data
7.5
33
Contact CenterHide 23 FeaturesShow 23 Features
Not enough data
8.3
502
Channels
Not enough data
9.1
345
|
Verified
Not enough data
8.2
203
Not enough data
8.6
236
|
Verified
Not enough data
8.3
203
|
Verified
Not enough data
8.3
235
|
Verified
Generative AI
Not enough data
7.8
68
Functions
Not enough data
8.8
392
|
Verified
Not enough data
8.8
400
|
Verified
Not enough data
8.8
337
|
Verified
Not enough data
8.3
232
|
Verified
Not enough data
8.5
242
|
Verified
Not enough data
9.1
313
|
Verified
Not enough data
8.8
300
|
Verified
Not enough data
8.6
242
Agentic AI - Contact Center
Not enough data
6.7
10
Not enough data
8.0
11
Not enough data
7.1
11
Not enough data
6.7
10
Administrative
Not enough data
8.3
354
|
Verified
Not enough data
8.8
395
|
Verified
Not enough data
7.5
431
|
Verified
Not enough data
8.8
285
|
Verified
Not enough data
8.5
257
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Responses
Not enough data
9.2
34
Not enough data
9.4
36
Not enough data
8.6
33
Automation - AI Agents
Not enough data
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Platform
Not enough data
8.8
35
Not enough data
9.2
35
Not enough data
9.1
33
Autonomy - AI Agents
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
ChatbotsHide 14 FeaturesShow 14 Features
Not enough data
8.7
67
Responses
Not enough data
8.6
58
Not enough data
8.8
57
Not enough data
9.1
59
Not enough data
8.5
60
Not enough data
8.3
55
Platform
Not enough data
8.9
56
Not enough data
8.9
60
Not enough data
9.0
56
Not enough data
8.5
59
Not enough data
8.1
53
Not enough data
8.9
61
Not enough data
8.7
57
Generative AI
Not enough data
8.6
29
Not enough data
8.6
29
Contact Center WorkforceHide 10 FeaturesShow 10 Features
Not enough data
8.4
196
Workforce Management
Not enough data
8.7
171
Not enough data
8.6
161
Not enough data
8.5
152
Not enough data
8.2
150
Not enough data
8.0
118
Administration
Not enough data
8.1
144
Not enough data
8.5
163
Not enough data
8.4
170
Not enough data
7.9
143
Not enough data
8.5
152
Co-BrowsingHide 5 FeaturesShow 5 Features
Not enough data
9.2
27
Administration
Not enough data
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Security
Not enough data
9.3
24
Not enough data
9.4
23
Proactive NotificationHide 8 FeaturesShow 8 Features
8.1
296
9.0
47
Messaging Channels
8.6
272
9.0
30
8.2
256
9.1
31
9.0
282
9.2
33
7.5
244
9.0
32
Administration
8.8
264
9.0
34
7.8
242
8.9
32
7.8
233
8.6
32
7.4
234
9.0
35
Call Center Infrastructure (CCI)Hide 16 FeaturesShow 16 Features
Not enough data
8.1
181
Platform
Not enough data
8.7
146
Not enough data
7.8
131
Not enough data
8.8
165
Not enough data
9.2
167
Not enough data
8.8
162
Not enough data
9.2
160
Not enough data
9.1
162
Generative AI
Not enough data
7.6
60
Workforce Management
Not enough data
8.9
153
Not enough data
8.8
150
Call Center Infrastructure (CCI)
Not enough data
6.9
8
Not enough data
7.3
8
Not enough data
5.8
8
Not enough data
5.6
8
Administrative
Not enough data
9.0
159
Not enough data
8.2
160
Church ManagementHide 12 FeaturesShow 12 Features
6.2
83
Not enough data
Platform Basics
6.9
77
Not enough data
4.6
71
Not enough data
8.9
79
Not enough data
5.8
72
Not enough data
6.8
72
Not enough data
4.3
69
Not enough data
Platform Additional Functionality
6.5
71
Not enough data
6.2
75
Not enough data
Agentic AI - Church Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
8.8
43
Customer Support
Not enough data
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Automation
Not enough data
8.7
33
Not enough data
8.6
37
Not enough data
9.0
35
Artificial Intelligence
Not enough data
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Live ChatHide 14 FeaturesShow 14 Features
Not enough data
8.3
238
Generative AI
Not enough data
7.8
28
Not enough data
7.6
28
Not enough data
8.2
28
Communication
Not enough data
8.6
172
|
Verified
Not enough data
8.4
175
|
Verified
Not enough data
8.4
130
Not enough data
8.5
142
Not enough data
8.4
97
Internal Use
Not enough data
8.4
174
|
Verified
Not enough data
8.6
167
|
Verified
Not enough data
8.4
128
|
Verified
Not enough data
8.4
144
|
Verified
Not enough data
8.2
137
|
Verified
Not enough data
8.4
137
|
Verified
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
8.7
45
Generative AI
Not enough data
6.9
13
Not enough data
7.2
13
Process
Not enough data
8.3
28
Not enough data
9.0
31
Not enough data
8.7
29
Channels
Not enough data
9.1
32
Not enough data
8.9
33
Not enough data
8.7
34
Not enough data
9.7
36
Not enough data
9.1
33
Insight
Not enough data
9.3
30
Not enough data
9.0
35
Not enough data
8.9
33
Not enough data
9.4
31
Speech AnalyticsHide 1 FeatureShow 1 Feature
Not enough data
7.5
27
Generative AI
Not enough data
7.5
27
VoIP ProvidersHide 22 FeaturesShow 22 Features
Not enough data
8.3
67
Platform Basics - VoIP Providers
Not enough data
8.5
8
Not enough data
8.5
9
Not enough data
6.7
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
7.9
7
Basic Communication
Not enough data
9.6
64
Not enough data
7.6
45
Not enough data
8.4
52
Not enough data
8.3
46
Not enough data
8.8
53
Not enough data
8.7
54
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
8.1
54
Not enough data
7.9
47
Not enough data
7.8
48
Advanced Features
Not enough data
8.9
60
Not enough data
8.6
53
Not enough data
9.1
61
AI Voice AssistantsHide 6 FeaturesShow 6 Features
Not enough data
8.7
9
Voice Recognition - AI Voice Assistants
Not enough data
8.5
8
Speech Synthesis - AI Voice Assistants
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Security and privacy - AI Voice Assistants
Not enough data
8.8
8
Compatibility - AI Voice Assistants
Not enough data
8.8
8
Genesys AppFoundry MarketplaceHide 6 FeaturesShow 6 Features
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Call TrackingHide 16 FeaturesShow 16 Features
Not enough data
8.3
67
Agentic AI - Outbound Call Tracking
Not enough data
6.2
10
Not enough data
6.2
10
Calling
Not enough data
9.4
60
Not enough data
8.6
54
Not enough data
8.8
59
Not enough data
8.8
59
Not enough data
8.7
10
Contacts
Not enough data
8.6
57
Not enough data
8.5
56
Not enough data
8.4
54
Insights
Not enough data
8.5
55
Not enough data
8.9
57
Not enough data
8.5
57
Not enough data
8.1
52
Not enough data
8.1
51
Not enough data
8.1
9
UCaaS PlatformsHide 13 FeaturesShow 13 Features
Not enough data
8.7
66
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.9
42
Not enough data
9.2
46
|
Verified
Not enough data
9.1
51
|
Verified
Features
Not enough data
8.6
38
Not enough data
8.0
32
Not enough data
8.2
34
|
Verified
Not enough data
9.1
35
|
Verified
Not enough data
8.9
32
|
Verified
Not enough data
Feature Not Available
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
7.3
27
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.2
20
Not enough data
6.7
20
Not enough data
7.1
20
Not enough data
7.0
19
Not enough data
7.6
19
Customer Interaction Automation - AI Customer Support Agents
Not enough data
6.9
18
Not enough data
7.6
19
Not enough data
8.1
19
Not enough data
7.7
19
Automation
Not enough data
8.2
20
Not enough data
8.2
19
Not enough data
7.5
19
Autonomy
Not enough data
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
DialMyCalls
DialMyCalls
Genesys Cloud CX
Genesys Cloud CX
DialMyCalls and Genesys Cloud CX are categorized as Proactive Notification
Unique Categories
DialMyCalls
DialMyCalls is categorized as SMS Marketing, Emergency Notification, and Church Management
Genesys Cloud CX
Reviews
Reviewers' Company Size
DialMyCalls
DialMyCalls
Small-Business(50 or fewer emp.)
58.3%
Mid-Market(51-1000 emp.)
37.3%
Enterprise(> 1000 emp.)
4.3%
Genesys Cloud CX
Genesys Cloud CX
Small-Business(50 or fewer emp.)
13.8%
Mid-Market(51-1000 emp.)
46.5%
Enterprise(> 1000 emp.)
39.7%
Reviewers' Industry
DialMyCalls
DialMyCalls
Religious Institutions
17.7%
Non-Profit Organization Management
14.6%
Education Management
7.4%
Primary/Secondary Education
4.4%
Real Estate
3.8%
Other
52.2%
Genesys Cloud CX
Genesys Cloud CX
Information Technology and Services
10.8%
Financial Services
10.3%
Telecommunications
5.7%
Consumer Services
5.1%
Insurance
4.6%
Other
63.5%
Alternatives
DialMyCalls
DialMyCalls Alternatives
Text-Em-All
Text-Em-All
Add Text-Em-All
SimpleTexting
SimpleTexting
Add SimpleTexting
AlertMedia
AlertMedia
Add AlertMedia
EZ Texting
EZ Texting
Add EZ Texting
Genesys Cloud CX
Genesys Cloud CX Alternatives
Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform
Add Five9 Intelligent Cloud Contact Center Platform
Talkdesk
Talkdesk
Add Talkdesk
NiCE CXone Mpower
NiCE CXone Mpower
Add NiCE CXone Mpower
Sprinklr Service
Sprinklr Service
Add Sprinklr Service
Discussions
DialMyCalls
DialMyCalls Discussions
Why don't my missed calls go to voicemail?
3 Comments
Chris K.
CK
When you are setting up the message, make sure that the option to use answering machine detection is selected. Without it, the call is dropped without...Read more
Would there ever be a feature for a longer message with a lower rate or a special rate for teachers?
2 Comments
CS
Good afternoon to you, Brenda! Thank you for your query. Yes, we actually do offer discount options to our beloved teacher and educator customers. Please...Read more
Can I organize my contacts in groups?
2 Comments
Official Response from DialMyCalls
Yes! Our contact management system lets you organize your contacts into different groups. This way if you need to send a message to only one or specific...Read more
See all discussions
Genesys Cloud CX
Genesys Cloud CX Discussions
how do i reschedule emails or put them on hold?
5 Comments
MG
Using states and wait feature in Architect Read more
Anyone integrated PureCloud with custom CRM?
5 Comments
Aarde C.
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
Whatbis the best way to review data regarding blended agent stats
2 Comments
MG
To get agents status data go to reports tab, new, and chiíes the i e to agents status. Read more
See all discussions
Ask DialMyCalls a QuestionContact DialMyCalls
Ask Genesys Cloud CX a QuestionContact Genesys Cloud CX

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DialMyCalls
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