Compare CloudTalk and Five9 Intelligent Cloud Contact Center Platform 
At a Glance
Market Segments
Small-Business (63.6% of reviews)
Mid-Market (56.8% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
No pricing available
CloudTalk
Star Rating
(1,744)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansFive9 Intelligent Cloud Contact Center Platform
Star Rating
(598)4.1 out of 5
Market Segments
Mid-Market (56.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center PlatformSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CloudTalk excels in user experience, with many praising its intuitive interface and quick onboarding process. Users appreciate how easy it is to navigate the platform, which allows agents to get up to speed rapidly, enhancing overall productivity.
- Users say that Five9 Intelligent Cloud Contact Center Platform offers robust support, highlighting the company's attention to customer queries and effective integration of AI features like Agent Insights. This focus on customer service can significantly improve the user experience for teams needing assistance.
- Reviewers mention that CloudTalk's dashboard provides clear visibility into call activity and performance metrics, making it easier for managers to track team performance and optimize operations. This feature is particularly beneficial for small businesses looking to streamline their call center processes.
- According to verified reviews, Five9 stands out for its customizable IVR creation, allowing users to build tailored solutions that meet specific client needs. This flexibility is a significant advantage for mid-market companies that require more personalized customer interactions.
- G2 reviewers highlight that while CloudTalk is praised for its ease of use, some users feel that Five9's advanced features, such as AI-driven automation, provide a more comprehensive solution for larger teams that need to handle complex workflows.
- Users report that both platforms have their strengths, but CloudTalk's emotional tracking capabilities and overall user satisfaction ratings suggest it may be better suited for small businesses focused on enhancing customer interactions, while Five9 is favored by those needing more extensive operational features.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Five9 Intelligent Cloud Contact Center Platform
No pricing availableFree Trial
CloudTalk
Free Trial is available
Five9 Intelligent Cloud Contact Center Platform
No trial information availableRatings
Meets Requirements
8.7
1,504
8.4
490
Ease of Use
9.1
1,533
8.4
499
Ease of Setup
8.9
1,143
8.0
357
Ease of Admin
8.9
633
8.0
302
Quality of Support
8.8
1,366
8.3
471
Has the product been a good partner in doing business?
8.9
634
8.6
300
Product Direction (% positive)
8.8
1,455
7.5
486
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
7.3
8
Not enough data
8.0
58
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
8.1
9
Not enough data
8.3
8
Dialing Options
8.6
232
|
Verified
8.9
144
|
Verified
8.5
224
|
Verified
8.8
138
|
Verified
8.4
23
6.2
7
Agent Tools
8.1
204
|
Verified
8.8
122
|
Verified
8.2
210
|
Verified
8.7
134
|
Verified
8.9
238
|
Verified
8.9
146
|
Verified
Automation
8.3
201
|
Verified
8.3
126
|
Verified
8.3
197
|
Verified
8.8
124
|
Verified
8.2
198
|
Verified
8.4
118
|
Verified
Agentic AI - Auto Dialer
6.9
20
5.6
9
7.8
21
5.9
9
AI Capabilities - Auto Dialer
7.9
19
4.2
6
8.1
18
3.9
6
7.6
19
3.9
6
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.1
79
8.5
51
9.0
76
8.4
50
9.1
81
8.4
52
Engagement
8.7
77
8.4
49
9.2
89
8.4
56
8.7
76
8.4
50
Performance
9.0
80
8.8
56
9.1
81
8.9
51
Generative AI
8.6
22
6.1
11
8.6
32
6.4
11
Channels
9.0
706
|
Verified
8.9
230
|
Verified
7.8
506
7.5
171
|
Verified
7.6
489
7.9
169
|
Verified
7.9
531
|
Verified
7.4
162
|
Verified
7.8
489
7.5
171
|
Verified
Generative AI
7.6
280
6.2
58
Functions
8.5
575
|
Verified
8.8
256
|
Verified
8.4
572
|
Verified
8.8
256
|
Verified
8.6
565
|
Verified
8.7
230
|
Verified
8.2
517
8.1
163
|
Verified
8.2
523
|
Verified
8.7
193
|
Verified
8.5
523
|
Verified
8.8
215
|
Verified
8.4
534
|
Verified
8.8
209
|
Verified
8.4
526
|
Verified
8.6
190
|
Verified
Agentic AI - Contact Center
7.8
143
6.2
33
8.4
164
7.3
36
8.2
143
Feature Not Available
8.1
141
6.7
34
Administrative
8.5
587
|
Verified
8.2
229
|
Verified
8.8
591
|
Verified
8.7
247
|
Verified
8.7
641
|
Verified
8.3
262
|
Verified
8.8
592
|
Verified
8.7
201
|
Verified
8.3
515
|
Verified
8.3
172
|
Verified
Compliance
Not enough data
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Management
Not enough data
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Integration
Not enough data
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
ServiceNow Apps
Not enough data
9.0
7
Not enough data
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.7
110
|
Verified
8.5
50
|
Verified
8.7
104
|
Verified
8.7
52
|
Verified
8.6
94
|
Verified
8.3
51
|
Verified
8.7
100
|
Verified
8.2
50
|
Verified
8.7
106
6.7
47
Administration
8.8
115
|
Verified
8.0
50
|
Verified
8.9
112
|
Verified
8.1
54
|
Verified
8.8
117
|
Verified
8.1
55
|
Verified
8.4
106
|
Verified
8.2
48
|
Verified
8.7
99
|
Verified
8.3
46
|
Verified
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.8
210
7.7
92
8.3
227
6.8
87
8.1
224
8.3
96
8.5
234
8.7
101
8.2
235
8.7
98
8.1
222
8.5
96
8.2
224
8.9
100
Generative AI
7.4
105
6.1
29
Workforce Management
8.8
231
8.9
93
8.6
229
8.9
93
Call Center Infrastructure (CCI)
8.6
20
6.4
12
9.0
20
8.3
12
9.2
19
7.1
12
8.7
19
6.3
12
Administrative
9.0
237
9.0
96
8.7
239
8.7
100
Customer Support
Not enough data
8.1
31
Not enough data
8.2
31
Not enough data
7.8
31
Automation
Not enough data
7.7
30
Not enough data
8.4
30
Not enough data
8.1
29
Artificial Intelligence
Not enough data
Feature Not Available
Not enough data
7.8
29
Not enough data
7.5
29
Generative AI
Not enough data
5.2
14
Not enough data
6.6
15
Not enough data
5.4
14
Communication
Not enough data
8.8
56
Not enough data
8.9
57
Not enough data
8.1
50
Not enough data
8.4
52
Not enough data
8.1
43
Internal Use
Not enough data
8.0
58
Not enough data
8.0
46
Not enough data
7.7
45
Not enough data
8.4
48
Not enough data
7.9
49
Not enough data
8.4
50
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.0
36
5.3
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
28
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
9.0
239
|
Verified
Not enough data
6.5
137
Not enough data
7.1
157
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
170
|
Verified
Not enough data
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
152
|
Verified
Not enough data
8.9
210
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.4
88
6.9
8
7.4
88
7.1
8
Calling
9.0
478
9.0
12
8.1
398
8.2
11
8.5
427
8.8
11
8.8
451
9.0
12
8.3
105
9.0
12
Contacts
8.1
417
8.2
12
8.0
391
8.8
10
8.2
403
8.5
12
Insights
8.4
422
8.2
12
8.4
407
8.6
11
8.3
382
8.8
12
7.2
344
7.8
12
7.5
350
7.8
10
8.0
95
6.9
9
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Autonomy
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CloudTalk and Five9 Intelligent Cloud Contact Center Platform are categorized as Speech Analytics, Auto Dialer, Outbound Call Tracking, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and Contact Center Quality Assurance
Unique Categories
CloudTalk is categorized as VoIP Providers and Cloud PBX Platforms
Five9 Intelligent Cloud Contact Center Platform is categorized as Chatbots, AI Voice Assistants, AI Customer Support Agents, Conversational Support, Omnichannel Commerce, ServiceNow Store Apps, Help Desk, UCaaS Platforms, Call Compliance, Digital Customer Service Platforms, Customer Communications Management, Live Chat, Contact Center Knowledge Base, Social Customer Service, AI Agent Builders, Proactive Notification, Salesforce AppExchange Apps, AI Governance Tools, AI Agents For Business Operations, and Customer Service Automation
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.1%
Education Management
4.4%
Other
65.0%
Consumer Services
8.9%
Financial Services
8.0%
Insurance
7.1%
Information Technology and Services
6.4%
Telecommunications
5.3%
Other
64.4%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
Does five9 have a mobile app?
2 Comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 Comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
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